Trusted Agent profile · Teddington
★★★★★
765 reviews across 2 platforms
43 High Street, Teddington, TW11 8HB
Chase Buchanan's office in Teddington, at 43 High Street, is rated 4.6 out of 5 across 765 reviews on two platforms, including 342 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
TrustpilotI want to say a big thank you to Emma…
I want to say a big thank you to Emma at Chase Buchanan, Twickenham branch. She assisted us with letting our property. She is professional and knowledgeable and kept us updated during the whole process. I can highly recommended Emma and the team at Chase Buchanan. I’ve received a 5* service from start to finish. Thank you
5/5
TrustpilotThank you!
Daniel Johns at Chase Buchanan Richmond was helpful and responsive
5/5
GoogleWe were fortunate enough to be in the hands of the lovely Lucy Mottershead at Teddington when we recently purchased our property. We had to make a quick decision but the process was seamless and Lucy worked hard to get the transaction across the line in a very busy period. She was always on hand to liaise with the seller or give advice. Would definitely recommend.PositiveResponsiveness, Professionalism
Dear Eloise, We really appreciate you taking the time to leave such a wonderful review for our Teddington Team! We are thrilled you had such a positive experience! Kind regards Chase Buchanan
5/5
GoogleNaj was very helpful in the purchase of our flat. On time and always came back quickly with answers to our questions. Would not hesitate to recommend
Dear Josh, Thank you very much for your 5* review. We are very pleased to hear that Naj has looked after you so well - please do not hesitate to contact us if you need anything further! Kind regards Chase Buchanan
5/5
GoogleJenna was very professional and helpful making my experience streamlined and simple to find my new home! Thank you, I would certainly recommend this agent to anyone!
Dear Mr Nolan, We are very pleased that Jenna team met your expectations! Thank you for your kinds words and 5* review - we really appreciate it! Kind regards Chase Buchanan
5/5
GoogleI absolutely loved the service that we received from Milestone Teddington! From the very start our agent Jenna was professional yet helpful and friendly throughout the whole letting process. Thank you!
Hi Paulina, Thank you so much for your 5 star review! I am always so grateful to anyone taking the time to leave us feedback. I am delighted to hear you found Jenna professional and friendly throughout - its always lovely to read such nice words about my staff. If we can be of any assistance to you in the future, please do not hesitate to get in touch! Best wishes, Lianne Gregory Lettings Manager
5/5
GoogleIt’s been a perfect journey engaging with Georgina! I was nearly ‘homeless’ as I can’t find any suitable property but she helped me out by offering me a perfect riverside property just by the Hampton Court! She and her colleague Lianne are extremely professional and helpful. I’ll highly recommend her if you wish to find a perfect home!
Many thanks for your 5* review Brant. We really appreciate your kind words and recommendation! Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
TrustpilotTom was very helpful in finding…
Tom was very helpful in finding properties to rent
5/5
GoogleVery good experience of help we have had from Joel Kramer and team in arranging for us to rent a property in Teddington
5/5
GoogleI was looking for an apartment to rent in Kingston. Chase Buchanan in Teddington helped me find the perfect place! Thanks Jenna and Lianne!PositiveResponsiveness, Professionalism
Thank you so much for your lovely words. We love to read such positive comments regarding our hard working staff. Please do not hesitate to contact us if you need anything in the future. Kindest regards, Chase Buchanan
5/5
GoogleWe sold a house in Teddington through Milestone. Lucy was excellent - both in the negotiation stages and at keeping me updated with the progression of the sale. Thank you!
Hi Victoria, I’m so pleased to hear you felt updated along the whole process of your sale. I appreciate anyone taking the time to leave us any feedback. If you do require any of our services in the future please do not hesitate to get in touch! Best wishes, Michael Peacock, Director
5/5
GoogleNaj was brilliant and kept things moving along nicely!
Many thanks for your 5* review Jay. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleWithin a week of registering my flat search with Chase Buchanan Teddington, Jenna has helped me find a flat that meets all of my requirements and is in the perfect location. She has been super responsive and has made the very stressful business of finding a flat seamless and stress free. I can't thank her enough for all of her help. Would definitely recommend CB to anyone!
Dear Hallie, Thank you for your lovely review for Jenna, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleHaving tried to find my first property for quite a while I stumbled across a flat in Teddington. Called up Chase Buchanan and was greeted by Lucy Mottershead and immediately she made me feel optimistic. Booked me in to see the flat and helped me hugely throughout the process and ironed out any issues I faced when buying. Huge asset to the company. Couldn’t recommend enough!
Dear Alex, Thanks for leaving us such a wonderful review for Lucy. We are thrilled that you had a positive experience with our Teddington Sales Team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words! Best wishes, Chase Buchanan
5/5
GoogleI was thoroughly satisfied with the attitude and professionalism of the staff who helped me find properties that aligned with what I required. I was also guided a lot by Joel who would frequently give me property options and contact me to see if I had any further inquiries or assistance.
Dear Muhd, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleHalina and I have had the pleasure of dealing with Joel and other members of the team at Teddington. They have been proactive in forwarding properties to us, as well as arranging viewings at short notice. They are efficient, polite and excellent at understanding their clients’ needs. We will hopefully find a property soon!
Dear Alan, Thank you for your lovely review for Joel, he will be thrilled to read this! Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience. Kind regards, Chase Buchana
5/5
GoogleChase Buchanan was fantastic in selling my property. Their appraisal was accurate, their marketing was effective, and they negotiated a great deal. The whole process was quick and efficient. I highly recommend them.
Hi Marc, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotIsleworth branch:
Isleworth branch:Excellent service, Morgan. Donna-may and Ricky B have excellent knowledge on sales in the area, not too pushy as a purchaser and the process was very smooth. Would highly recommend.
Hi Amardeep, congratulations on your new home! We're thrilled to have helped and wish you all the best for the future.
5/5
TrustpilotReally wonderful experience.
Really wonderful experience.I was dubious to begin with as I know the current market is somewhat cut throat.However, with a little bit of persuasion and compromise I was happy we manage to find the right property for the 5 of us.2 adults 3 kids.
Hi there, congratulations on your new home and thank you for taking the time to leave a review. We're thrilled to have helped and if you need anything in the future, please do get in touch. Best wishes!
1/5
GoogleWorst rental experience terrible communication coordination a nightmare go anywhere but here all other agencies I’ve dealt with in UK have been fine.
Hi Vanessa, we are so sorry you had to leave this feedback. Please can you provide some further information regarding your experience so we can look into this further, thank you.
5/5
TrustpilotExcellent retirement advice.
Just had a brief consult with Alex, he was fantastic. He confirmed thing I knew and advised me of other factors regarding retirement. I look forward to meeting with him in the future.
Hi Jonathan, thank you for sharing your experience with Alex. If you need anything else, please do let us know. Best wishes!
5/5
TrustpilotHouse selling made easy by Chase Buchanan
My experience was made excellent because of the confidence and experience staff at Chase Buchanan provided. Communication was swift and to the point. Their dedication to showing many potential buyers the property, I was selling was commendable.
Hi Richard, thank you for your kind words. We're thrilled to hear our team brought confidence and dedication whilst showing potential buyers your property. Should you need anything further, please do not hesitate to reach out.
5/5
GoogleI would highly recommend Chase Buchanan/Milestone Teddington and especially Danielle who was so helpful in selling my propertyPositiveResponsiveness, Professionalism
Thank you for taking the time to leave this review Patsy. You know where to find us if you need anything in future. Kind regards Chase Buchanan
5/5
GoogleAdele from Chase Buchanan has been fantastic from start to finish. She secured us an offer we were happy with on the first day of viewing, and chased all parties during the conveyancing process to ensure we got the sale over the line as quickly as possible. I would certainly recommend using their services.
Dear Mexi, Thank you for your lovely review for Adele, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Teddington won Platinum; Chase Buchanan, Richmond won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
