Every review we hold for the Teddington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor service management
Poor service management. I've been living in their managed apartment for more than a year. Since the water boiler controller not working, it is running 24/7 hence I've been paying more than 500£ electricity bill for long time, ands worst for last 4 months im paying 744£ electricity bill for a small two bedroom apartment despite many request water heater controller issue never been addressed.
Saravanan · 7 October 2023
Agent replied · 24 August 2024
Dear Mr. Dharmalingam, thank you for raising your concerns, and we appreciate the opportunity to address them. Our Property Management team has been actively engaged in resolving the issues you've encountered within the property. They have been in contact with you to discuss and work towards satisfactory resolutions.Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction, and we are here to support you throughout this process. Best regards.
★★★★★ 5/5
TrustpilotFlat sale Kew
Dan, Danny and Lauren provide an experienced and personal service: they ensure that it is only they who handle viewings in person, and they are honest and balanced with market appraisals, offering market research as supporting evidence for valuations and negotiations.
Robert · 24 December 2024
Agent replied · 6 February 2025
Hi Robert, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleOutstanding customer service, young chap in there named Joel was really helpful and chatty.
Jake · 15 December 2023
Agent replied · 12 June 2024
Dear Jake,
We greatly appreciate your positive feedback. Thank you for choosing [Your Business Name], and we look forward to serving you again in the future.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleHave just dealt with Chase Buchanan. Georgina was a star, going above and beyond to provide a great service. Thank you!
John · 13 June 2023
Agent replied · 12 June 2024
Dear John,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleExcellent service - Joel made the whole experience easy and positive.
Kacey · 14 June 2025
★★★★★ 5/5
TrustpilotAiden has been great and found us the…
Aiden has been great and found us the perfect tenants
Greg · 28 February 2024
Agent replied · 24 August 2024
Hi Greg, thank you for your review. It's great to hear that Aiden and the team found you the perfect tenants for your property. Please feel free to reach out if you need anything else.
★★★★★ 5/5
GoogleThank you Joel for the excellent, polite, efficient and professional service that you have provided to us.
Gyorfi · 16 September 2023
Agent replied · 12 June 2024
Dear Gyorfi,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleI highly recommend this estate agency as a seller. Danielle and Naj were both a pleasure to deal with. Very honest and straight talking, and marketed the property well. Many thanks!PositiveResponsiveness, Quality, Professionalism, Value
Robert · 26 December 2021
Agent replied · 25 December 2024
Dear Robert,
Thank you very much for your review, we are delighted that you found Danielle and Naj so helpful and supportive. We really appreciate your comments.
★★★★★ 5/5
GoogleCould not be happier with the service received from the rentals team. Jenna and Lianne went above and beyond to help me. Would highly recommend to anyone BEST agent in Teddington!! Thank you !PositiveResponsiveness, Quality, Professionalism, Value
Rosie · 17 June 2021
Agent replied · 16 June 2024
Dear Ms May,
Thank you for taking the time to leave us your kind comments, we take our customer service very seriously so it's always a pleasure to read reviews like this!
We wish you all the very best for the future.
Kind regards
Chase Buchanan
★★★★★ 5/5
TrustpilotThe management team is second to none
The management team is second to none, especially, the manager, Molly. She's been providing speedy services to keep the tenants satisfied and I as the landlord can be sure that the property being taking good care off.
ARTHUR · 5 February 2025
Agent replied · 7 February 2025
Hi Arthur, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 4/5
TrustpilotAs first-time buyers
As first-time buyers, the whole process was new to us, but Adele, our sales negotiator, was a great communicator and was very accommodating to our requests. She also ensured clear communication between us and the vendor, making the whole sales process smooth and efficient.
Jonny · 21 October 2024
Agent replied · 23 October 2024
Hi Jonny, congratulations on your new home! We're happy to hear that Adele guided you through the process and made it an easy one. Wishing you all the best for the future.
★★★★★ 5/5
GoogleWe asked Chase Buchanan to market our property when our original chain (from another agent) looked like it might fall apart. They moved extremely quickly to market the property and find a backup buyer in under a week. We were very impressed with every aspect of their service.
In particular, their pre-viewing email confirmations and post-viewing feedback was excellent. I would definitely use them again .....but hope I don't have to for a long time. :)PositiveResponsiveness, Quality, Professionalism
Laurence · 13 June 2022
Agent replied · 12 June 2024
Dear Laurence,
Thank you very much for your 5* review, we are very pleased that you found our Teddington Office so helpful and we appreciate your kind words.
Best wishes,
Chase Buchanan
★★★★★ 5/5
GoogleI recently bought a flat in Teddington with Milestone. Lucy was instrumental in this purchase, the particular flat was her suggestion, and I cannot thank Lucy enough for her advice and tireless work in getting this purchase over the line.
Dominic · 13 June 2020
Agent replied · 12 June 2024
Hi Dominic,
Thank you so much for taking the time to leave us a review. I am always delighted to hear such great feedback regarding my staff. If you do require any of our services in the future please do not hesitate to contact us.
Best wishes,
Michael Peacock - Director
★★★★★ 5/5
TrustpilotEllie Hind most helpful and…
Ellie Hind most helpful and professional. Thank you.
William · 9 December 2025
Agent replied · 24 December 2025
Thanks for your kind words, William! We're thrilled to hear that Ellie provided such helpful and professional service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotChasebuchanan have been amazing!
Chasebuchanan have been amazing! They have guided me through the process of buying my first house and given me really helpful advice along the way. They are friendly and approachable and easy to contact. They are always happy to answer any questions I have about the property.
Jack · 20 August 2024
Agent replied · 24 August 2024
Hi Jack, thank you for taking the time to leave a review. We're thrilled to hear that you have felt supported throughout your buying journey and if you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotDaniel Johns and Danny Hicks a great team
Daniel Johns and Danny Hicks provided excellent support during the sale of my property in Richmond. They were recommended by a friend who had used them before and thought very highly of this team at Chase Buchanan and I can only say I concur. Provided good advice at all times handled with professionalism.
Mr · 30 April 2024
Agent replied · 24 August 2024
Hi Mr Soley, thank you for taking the time to leave a review for Daniel and Danny and congratulations on the sale of your property. Should you need anything in the future, please do not hesitate to reach out to us. Wishing you all the best!
★★★★★ 5/5
TrustpilotExceptionally professional
Ellie Hind (Renewal Negotiator) was exceptionally professional, helpful, and quick to respond. She handled a complicated renewal process with ease, making everything straightforward and stress-free. I wish all business interactions were as smooth and efficient. Thank you so much, Ellie!
Phil · 26 November 2024
Agent replied · 22 December 2024
Hi Phil, thank you for taking the time to write a great review. We are so glad Ellie was professional and helpful. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotService
Ellie Hind Was a great help!
Martin · 13 December 2025
Agent replied · 24 December 2025
Thanks for your kind words, Martin! We're thrilled to hear that Ellie provided such helpful and professional service. Your satisfaction means a lot to us, and we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotRenewing lease
I recently worked with Chase Buchanan on my flat’s lease renewal, and it couldn’t have gone smoother. Ellie, their renewals negotiator was prompt, professional, and handled everything seamlessly, making the process easy for both me and the tenants. Highly recommend!
Luxe · 12 November 2024
Agent replied · 22 December 2024
Hi Luxe Limited, thank you for taking the time to leave a great review. We are so glad Ellie was prompt and professional. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleWe recently bought a house with Chase Buchanan and we were really happy and impressed throughout. Really felt like we could trust Danielle - she did a great job of representing the vendors but also listening to us and thinking about what would actually be right for us, which we really appreciated, especially as first time buyers. We are extremely happy with our new home.
Josh · 13 June 2023
Agent replied · 12 June 2024
Dear Josh,
Thank you for this wonderful 5* review for Danielle. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI had a really great experience with the Teddington branch. They were all so helpful and communication was fantastic. Lucy in particular was always on the phone when I needed help. It was a really big move to come to Teddington and I was always told how helpful and friendly everyone was....and I know it's true because I love our new home! Thanks again to everyone who helped start the new chapter in our life!
Emer · 13 June 2022
Agent replied · 12 June 2024
Dear Emer,
Thanks for leaving us such a wonderful review. We are thrilled that you had a positive experience with our Teddington Team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we wish you all the best in your new home.
Best wishes,
Chase Buchanan
★★★★★ 5/5
TrustpilotKnowledgeable and Supportive Agent
I recently rented my first home through Chase Buchanan, and the experience was fantastic. My agent, Tom, was knowledgeable, supportive, and made the entire process smooth and stress-free. I highly recommend Chase Buchanan for their professionalism and commitment to clients.
Wary · 1 November 2024
Agent replied · 22 December 2024
Hi Wary, thank you for sharing your experience and congratulations on your first rental with us. Should you have any other queries, please do get in touch.
★★★★★ 5/5
TrustpilotAmazing experience and incredible customer service.
Tom from the Hampton hill branch has helped me along the way in my journey to finding the perfect lettings property. Thanks ever so much, I’ll definitely come back to him if I ever need to look for another rental or if I need to secure a tenant!
Paul · 26 August 2025
★★★★★ 5/5
GoogleVery helpful team! We will be the new tenants of a property in Teddington and looking forward to moving in. Unfortunately I had some technical issues on my side trying to send the deposit through for our new flat, as cards kept getting declined. Jenna McCann and the team were very helpful however and were able to re-send the Deposit link to my partner, who was able to complete from her side.
Jenna in particular has assisted every step of the way, and made the effort to reach out regularly via Whatsapp / calls to help us secure our lovely new property. Many thanks! Would recommend this company to others :)PositiveResponsiveness, Quality, Professionalism, Value
Darkness93 · 25 August 2021
Agent replied · 12 June 2024
Thank you so much for these kind words! We really appreciate our Clients taking the time to leave us reviews as we take our customer service very seriously. We couldn't be more thrilled to read your kind words! Please let us know if you need anything else in future!
Kind regards,
Milestone Teddington (part of Chase Buchanan)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
