Chase Buchanan reviews

★★★★★ 5/5

Trustpilot

Unfailing courtesy and efficiency

Unfailing courtesy and efficiency. Always cheerful, Fast response times.

P · 27 March 2025

★★★★★ 5/5

Google

Mercedes was exceptionally helpful, knowledgeable and responsive during our approval process to rent out a flat in East Molesey. Highly recommend.

Sam · 14 June 2018

★★★★★ 5/5

Google

Very professional and quick turn arounds when it comes to keeping you in the loop of what’s going on. Very happy with the service I received. Thank youPositiveProfessionalism

Jemel · 13 June 2021

★★★★★ 5/5

Google

Excellent all round service from our local office. Friendly and approachable from the start. Listened to what we needed and delivered.PositiveResponsiveness, Quality, Professionalism, Value

Gari · 8 February 2022

★★★★★ 5/5

Google

Very friendly and attentive staff, gave me plenty of options and e-mail links to properties, found me somewhere perfect! Thanks guys

Ian · 13 June 2022

★★★★★ 5/5

Google

I was struggling to find an apartment in Teddington for sometime. I met Tyrone on a Saturday morning and he showed me my dream place. Thank you for everything. Max M

Max · 13 June 2020

★★★★★ 5/5

Google

Great service as always from the team. Friendly and professional.

Sophie · 13 June 2023

★★★★★ 5/5

Trustpilot

Bijou communicates quickly and is…

Bijou communicates quickly and is solution driven.

Fuad · 21 March 2025

★★★★★ 5/5

Google

Great properties and excellent help from the team.

Pieter · 18 July 2023

★★★★★ 5/5

Google

We have received outstanding service from this agent and highly recommend them to anyone looking for professional rental services

Samuel · 13 June 2022

★★★★★ 5/5

Google

Chase Buchanan team was great, always very helpful and keen to answer all our questions along the letting process.

Pablo · 13 June 2022

★★★★★ 5/5

Google

Wow! What great service from Jenna at the Teddington office. Very informative, responsive and helpful all at the same time! Looking forward to our move!

Dom · 13 June 2021

★★★★★ 5/5

Google

Friendly team; did all the right things; found me a new tenant quicklyPositiveResponsiveness, Professionalism, Value

Malcolm · 13 June 2022

★★★★★ 5/5

Trustpilot

Amazing management service by Molly…

Amazing management service by Molly SmithWithin the space of 6 hours, We logged the issues with our broken washing machine, an independent appliance engineer contacted us, they reverted back to Chase Buchanan and a new replacement was sent immediately.I could not fault the professionalism in which this maintenance was dealt with. Excellent service

Jo · 26 May 2021

★★★★★ 5/5

Google

Very professional and we received very fast responses and excellent attention from the team.

Lindsey · 13 June 2022

★★★★★ 5/5

Google

Very patient and helpful team, have had a pleasant experience with them so far

Gabrielle · 13 June 2022

★★★★★ 1/5

Trustpilot

AVOID THIS AGENCY

AVOID THIS AGENCY. Like most agents, they will say anything to seal the deal. But this agency have it perfection! Shameless lies. Once there is no more money to be squeezed from you...customer service goes out the window. You're completely forgotten and treat you like dirt.

Van · 10 June 2022

★★★★★ 1/5

Trustpilot

AVOID THIS AGENCY

AVOID THIS AGENCY. Like most agents, they will say anything to seal the deal. But this agency have it perfection! Shameless lies. Once there is no more money to be squeezed from you...customer service goes out the window. You're completely forgotten and treat you like dirt.

PIP · 10 June 2022

★★★★★ 5/5

Google

Great experience with the rentals team Jenna and Lianne, very proactive and professional. pleasure to deal with!PositiveResponsiveness, Quality, Professionalism, Value

Richard · 13 June 2021

★★★★★ 1/5

Trustpilot

Awful

I wish there were a minus stars for this company, as they are terrible. I let a house through them two years ago, and they have hounded me for money ever since. Why didn't I look on here beforehand??

Loz · 7 November 2022

★★★★★ 5/5

Trustpilot

Excellent estate agents!

We bought a property through the Isleworth branch and they were fantastic - Donna in particular helped us find and secure our lovely place and she was so friendly and dependable throughout!

Joel · 7 June 2023

★★★★★ 5/5

Google

Brilliant team! Liane & Joel have been exceptionally patient and responsive. 👌 …

Misha · 27 July 2024

★★★★★ 1/5

Trustpilot

Be careful when signing your rental…

Be careful when signing your rental contract with Chase Bucanan. Check the contract length is correct - amongst other things. They managed to changed our lease length so that we lost a year - admittedly we missed it when signing the contract online. Do not trust them.

Eve · 7 September 2021

★★★★★ 1/5

Trustpilot

Disappointed

I feel very let down. Put my property up for sale & so helpful! once I signed I felt totally neglected. Did a viewing myself whilst working from home, as they had booked the time incorrectly with the buyer. Phoned office & no call back no apology.No updates nothing! Ended contract.

Clare · 27 October 2020