Every review we hold for the Teddington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNaj Fox was the agent assisting me with my purchase and did an absolutely amazing job. If this is the service they provide for prospective purchasers I can only imagine what it's like for sellers who are of course their actual 'clients'. Naj went above and beyond on many occasions for me. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Tom · 13 June 2021
Agent replied · 12 June 2024
Hi Tom,
Many thanks for taking the time to leave a 5* review for Naj. We are always grateful for anyone taking the time to leave us feedback.
We wish you all the best and if you do ever require any of our services in the future, you know where we are!
Best wishes,
Milestone Teddington (Chase Buchanan)
★★★★★ 5/5
GoogleNice team - helpful & professional.
Moving can be very stressful and it’s lovely to have confidence in the letting agency. Thanks to Joel for supporting us as we’re progressing towards the move-in date 😀 …
Asia · 16 September 2023
Agent replied · 12 June 2024
Dear Asia,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleChase Buchanan Teddington helped us with a smooth move to our new house with a professional manner. Especially Joel has been reachable for all our questions and made his best to address them.
Ozgur · 15 November 2023
Agent replied · 12 June 2024
Many thanks for your 5* review Ozgur.
Wishing you all the best!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI would highly recommend Chase Buchanan in Teddington. Joel found me tenants in record time. His professionalism, knowledge and customer service is exceptional. Thank you Joel.
Camilla · 13 April 2024
Agent replied · 12 June 2024
Hi Camilla,
Thank you for taking the time to write a review. We are so glad Joel was professional and found you tenants in record time.
We appreciate the support.
Best wishes
Chase Buchanan
★★★★★ 5/5
TrustpilotChase Buchanan have managed my property…
Chase Buchanan have managed my property portfolio for the last 26 years and have been excellent.
Aspy · 20 March 2026
Agent replied · 24 August 2024
Thank you, Aspy! We’re thrilled to hear about your positive experience with Audrey and her exceptional property management skills. It's great to know that she has provided you with confidence and peace of mind over the years. We appreciate your loyalty and support!
★★★★★ 5/5
TrustpilotAs Landlords we have excellent service…
As Landlords we have excellent service from Chase Buchanan and especially the property manager Audrey Sawyer.
Mrs · 19 March 2026
Agent replied · 4 June 2026
Thank you for your fantastic review, Mrs. Marlow! We're thrilled to hear about your positive experience with Audrey. Our team is dedicated to providing excellent service, and it's wonderful to know that her communication and efficiency have made a difference for you and your tenants.
★★★★★ 5/5
GoogleChase is by far the best agency with some of the most dedicated staff, Joel was massively helpful with locating an apartment that ticked all my boxes.
Luke · 14 March 2024
Agent replied · 12 June 2024
Dear Luke,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! We really appreciate your kind words and recommendation. Thank you!
Kind regards,
Chase Buchanan
★★★★★ 1/5
TrustpilotLandlords & Tenants - AVOID!
We originally signed our tenancy agreement with Lets Move who offered a great service. Then they got bought by Chase Buchanan and that's where our problems started...We reported a mould problem throughout the flat and nothing was done about it. The carpet and walls were damp to touch and it wasn't until we got an independent inspection that we learned the place was riddled with mould mites. This explained my partners asthma condition worsening considerably.On the very rare occasion they did reply to our polite and reasonable emails we got a blunt, unhelpful response often written in a defensive tone accepting no responsibility.After almost a year of living in these conditions we decided to cut our losses and managed to find another flat to move into. This involved having to replace a large proportion of furniture as we did not want to take the mould mite infestation with us, costing thousands.To some up their unprofessional approach to letting they tried withholding our deposit to go towards fixing the damp issue. Our deposit was quickly returned when we suggested going legal.We are now renting through Taylors who cannot do enough to help us and the whole process feels a lot more professional.
Sam · 25 November 2023
Agent replied · 24 August 2024
Hi Sam, thank you for sharing your feedback with us. We always strive to provide the best service possible, so we're sorry if we did not meet this level of service on this occasion. We can see that you have since been in contact with our Property Management, however, if you wish to discuss anything further please do let us know. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotI am the landlord of a property that is managed by Chase Buchanan…
I am the landlord of a property that is managed by Chase Buchanan. I have had the pleasure of dealing with Michelle Hand and Bijou Pasticheur in the Hampton Hill office. They are always courteous, helpful and extremely efficient. I have had issues both with the current tenants and also problems with water/boilers that have been dealt with very promptly.
Arne · 26 November 2024
Agent replied · 22 December 2024
Hi Arne, thank you for taking the time to leave a great review. We are so glad the team were courteous and helpful. Should you need any further assistance we will be happy to help.
★★★★★ 5/5
GoogleI can’t recommend Chase Buchanan enough! Georgina has been more then helpful in finding our new home and we can’t thank her enough, her and the team have been very professional and responsive at all times when needed.
Craig · 13 June 2023
Agent replied · 12 June 2024
Dear Craig,
Thank you for your lovely review for Georgina, they will be thrilled to read this. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
Googlei previously rented a property through Chase Buchanan, our agent Courtney was amazing.
she went above and beyond to answer all questions i had and any queries.
she was very professional throughout and i would highly recommend her.
Danny · 13 June 2023
Agent replied · 12 June 2024
Dear Danny,
Thank you for your lovely review for Courtney, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotThe manager Lorenc is fantastic
The manager Lorenc is fantastic. He has let my property consistently over a number of years. An excellent communicator that has never let me down.
Joshua · 12 April 2024
Agent replied · 24 August 2024
Hi Joshua, thank you for taking the time to leave a review for Lorenc and being a long-term landlord with us. Please do not hesitate to reach out if you need anything. Best wishes!
★★★★★ 5/5
GoogleI had a great experience with Joel who assisted us in finding and securing a property to rent. The end-to-end process was smooth and easy through Joel's consistent and quick communication. The renting process can be tough and I can't recommend Joel enough to make it a pleasant and stress-free experience.
Jaylean · 27 July 2024
★★★★★ 5/5
TrustpilotStaff were great
Staff were great. Found a series of people that wanted the place and were pretty good at comms.
Danny · 19 February 2026
Agent replied · 25 February 2026
Thanks for the fantastic feedback, Danny! We're thrilled to hear you had a great experience with our team and appreciated their communication. Thank you for trusting us with your property!
★★★★★ 1/5
TrustpilotAVOID Chase buchanan!!!!
Chase buchanan and campions are absolutely disgusting. I was a tenant in plymouth. They told me 6 weeks after I left the property that there was damage to the property (hmm funny that). Obviously incorrect. Also had to report faulty doors about 5 times. Small room had a faulty light. Mould on the wall and some moron couldn't even fix up a cabinet under the sink. Gas hob which had no spark button and they knew! Money grabbers.
Aimeer · 16 December 2023
Agent replied · 24 August 2024
Hi Aimeer, we're sorry to see you have left this rating. After looking into this further, we can see that you have already been in touch with a member of the Property Management team. If there is anything further you would like to discuss, please do not hesitate to let us know.
★★★★★ 5/5
GoogleWe had a great experience buying a house through Chase Buchanan. Naj was flexible, very responsive, helpful and also lovely to deal with, especially when we hit a few bumps due to issues further down the chain.
Louise · 13 June 2023
Agent replied · 12 June 2024
Dear Louise,
Thank you for your lovely review for Naj, they will be thrilled to read this! Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotAlicia in the Hampton Hill office…
Alicia in the Hampton Hill office responded promptly and delivered a result according to my wishes.
Ashley · 4 March 2026
Agent replied · 4 June 2026
Thank you for your wonderful feedback, Ashley! We're thrilled to hear that Alicia provided prompt and effective service. We always strive to meet our clients' needs and appreciate your recognition of our team's efforts. Looking forward to assisting you again!
★★★★★ 5/5
TrustpilotMe and my partner are in the process of…
Me and my partner are in the process of looking for a property to rent. Nathaniel has been nothing short of helpful and informative!
Rio · 10 April 2024
Agent replied · 24 August 2024
Hi Rio, thank you for sharing your experience with Nathaniel. We're thrilled to hear you found him helpful and informative during your property search. If you have any further questions, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotWould 100% recommend Chase Buchanan.
George has been incredibly helpful and gone above and beyond to help my partner and I resolve a historic property matter.
G · 29 May 2024
Agent replied · 24 August 2024
Hi there, thank you for sharing your experience with George and the team. We're delighted to hear that he resolved a historic property matter for you. Should you need anything else, please do not hesitate to let us know. Wishing you all the best!
★★★★★ 5/5
TrustpilotI cannot recommend Adele highly enough
I cannot recommend Adele highly enough. Very personable and excellent communication throughout the whole process.
Tamara · 10 September 2024
Agent replied · 23 October 2024
Hi Tamara, thank you for your kind words for Adele. We'll make sure to pass on your feedback to her. Best wishes!
★★★★★ 5/5
GoogleThanks Ayesha for your help!
Muhammad · 5 February 2025
Agent replied · 7 February 2025
Hi Muhammed, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 1/5
TrustpilotNEVER RENT WITH THEM AGAIN
Instead of give the deposit straight away at the end off tenancy,now after 1 week they are going to make us wait 3-5 days extra to get our deposit back ,wen they were asking for the deposit on the first place before we move in to the property.This is inaceptable to wait 2 weeks to get our deposit back wen the landlord was happy to give the deposit on the next day we left the property ,I never have to deal with this terrible management from a agency,I will understand 2-3 days but not 2 weeks.They completely showing how much they care about the money and don’t care about the tenant’s who at the end of the day are the ones they feed them.I will make sure if someone ask me for a good state agent don’t mention them.
Destan · 2 October 2023
Agent replied · 24 August 2024
Dear Mr. Norfleet, we sincerely appreciate your feedback and the time you took to bring your concerns to our attention. Your input is invaluable in helping us enhance our services.We understand the disappointment you experienced regarding the delay in processing your deposit return. Please rest assured that we are committed to handling all deposit returns with the utmost promptness. Our Regional Director will personally investigate the reasons behind the extended processing time for your deposit and take immediate steps to improve our procedures wherever possible.Thank you again for sharing your experience with us. We genuinely value your feedback and are dedicated to ensuring a smoother and more efficient process moving forward. Best regards.
★★★★★ 5/5
GoogleJoel has been helping me find a flat to rent, and his professionalism, kindness, and market expertise are truly outstanding. I have never encountered such exceptional service from an estate agent before. I highly recommend Joel for advising and helping you to find the right property.
L · 22 September 2024
★★★★★ 5/5
TrustpilotAdele was always helpful and always…
Adele was always helpful and always kept me up to date with how things were progressing
Matthew · 20 August 2024
Agent replied · 24 August 2024
Hi Matthew, thank you for your feedback. It's great to hear Adele kept you informed throughout the process. If you have any other questions, please do let us know.
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