Trusted Agent profile · Swindon
Verified
★★★★★
483 reviews across 3 platforms
28 - 30 Wood Street, Swindon, SN1 4AB
Part of McFarlane Sales & Lettings, see every office.
McFarlane Sales & Lettings's office in Swindon, at 28 - 30 Wood Street, is rated 4.1 out of 5 across 483 reviews on three platforms, including 418 Google reviews rated 4.1.
418
Reviews on Google
This office
24
Reviews on View Agents
This office
41
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The McFarlane Team dealt with my house sale from beginning to end with unfailing politeness and tenacity. They were particularly effective in keeping me abreast ...Read all 2 from sellers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings are a leading local independent Estate Agents specialising in Residential Sales, Residential Lettings and Property Management. With over fifty years of combined experience, we have developed an extensive knowledge of the local property market enabling us to offer a wide ranging service that is both friendly and professional as befits our reputation. We offer the traditional values you would expect from an established firm and combine these with the latest innovations in marketing and advertising. Our three offices are located in prominent positions in the key towns and villages of Swindon, Cricklade and Wroughton and work closely together to cover these areas and their surrounds.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleVery impressed with our experience with Laura from McFarlane Sales & Lettings Swindon. From the first moment we met her we felt she was very knowledgeable in her field and felt at ease in knowing we were in good hands.
We are privileged to have provided you with a knowledgeable and reassuring experience. Thank you for choosing McFarlane Sales & Lettings.
5/5
GoogleAnita was amazing really proactive and helpful. She went above and beyond to help us find a suitable flat for my daughter. I can not speak highly enough of how much Anita helped us.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Ella
5/5
GoogleMy purchase with McFarlane was so incredibly smooth and quick. From my initial viewing with Anita who didn’t rush me and talked me through the …
Hi Hannah, thank you for your kind review. We hope you have settled into your new home and if we can be of any help in the future then please do get in touch.
5/5
GoogleI have to say McFarlanes have been brilliant throughout. From placing on sale to open day, and all along the way. Our sale got very tricky due to buyers solicitors being rubbish, then ours being slow, and I honestly thought it was all going to fall apart. And if it hadn't been for Jo Costin, it may well have done. Jo was a godsend, professional, hard working, and organised, she did a better job than the solicitors. It got to a point where I had totally given up hope but Jo kept pushing and chasing both solicitors, and finally 5 months later we completed. Thanks Jo....you have kept me sane during this process. Wouldn't hesitate to recommend this company.
Thank you for your 5* review and kind words Michele, I will pass your comments across to Jo :)
5/5
GoogleI would like to say a big thank you to Anita for helping us find our new home and a fresh start! Anita was so accommodating and professional. We can’t thank you enough.
Thank you for your 5* review Elizabeth, we will be sure to pass your comments across to Anita.
5/5
GoogleTracy at Mcfarlane is so lovely and very efficient.
Thank you for your 5* review Nina, I will pass your comments across to Tracy.
1/5
GoogleABSOLUTELY SHOCKING CUSTOMER SERVICE!!!! As a landlord or a tenant i would never use this company. All they care about is the landlord and disregard the well being of the tenants. My experience with this company was shocking. First of all Matt was my first terrible dealing and very unprofessional when my room had a burst ceiling due to a waste waterpipe from up stairs, and human waste over my bed. He was more interested in getting home than sorting me alternative accommodation. Second problem, and the reason i moved out was someone going into my room with the contract 24 hour notice period. When contacting them asking who was in my room they where unable to answer and tell me who it was so this was a safety issue as very expansive personal items in the room. Third problem was a rodent in the kitchen going in all the cupboards and eating food. Obviously this is coming to build up areas. But i was spoken to disgustingly by the agent quoting her "well just move out" shouting down the phone. As a landlord myself i would be very annoyed at the level of unprofessional behaviour by someone who is representing my property. Last problem was a second waste water pipe leaking in my room down a wooden partition wall. This shows me the level of cowboys/unprofessional craftsmanship going into work in the property. When i moved out 2 weeks early due to all these problems the agent made no effort in getting my deposit back but try and take all my deposit off me and give to the landlord. All in al shocking customer service.
5/5
GoogleI have 5 properties currently being managed by Mcfarlanes and I have nothing but good things to say about the service I receive, they have been super quick to find quality tenants to go into my properties and my tenants tend to stay long term and all seem to be very happy. All the staff are great particularly Carla who manages my properties, she is professional, efficient, friendly and patient (which she has needed to be dealing with me over the years)
5/5
GoogleTeam is really good, supportive, understanding, quick in doing things. Their communication is very good either by phone or email. They very adaptable to your situation with timing. I really had very good experience and highly recommend them.
Thank you for taking the time to leave your lovely review, it’s so nice to have positive feedback. All the best, the team at McFarlanes.
5/5
GoogleAlthough we have found a property to purchase through another estate agent Charlotte Oxley-Partington followed up on a property we had viewed with her which had come back onto the market. Charlotte congratulated us on finding a property.
Hi Lorraine, thank you so much for your kind review. We wish you all the very best in your new home.
1/5
GoogleI would give them 0* A few years ago I rented a brand new flat from these people I was young stupid and belived what people told me I lived in the property many years happy unfortunately when I moved on to another house they expected the house to still be in its brand new state and took my whole deposit for new carpet and decorations etc I still feel its disgusting now. Please avoid this letting agent you will get ripped off.
Hi Gemma, I am sorry to hear you feel this way. Could you please email me the property details and I will happily look into this for you, my email address is courtney@mcfarlaneproperty.com
5/5
GoogleGreat Letting agency, They were understanding, fast, attentive and have the made the process of moving, so far, very smooth for renting an apartment. I dealt with Bradley and Anita who were both fantastic.PositiveQuality, Professionalism
Thank you for your review Joshua
5/5
GoogleMcFarlane are one of the best agencies I've ever dealt with. They respond quickly in a professional and polite manner. Anita was extremely helpful with the referencing process and the communication was excellent.PositiveResponsiveness, Quality, Professionalism
Francesca, thank you very much for your kind words. I will pass on your comments to Anita.
5/5
View AgentsExcellent buyer support from the Swindon team
Just completed on a lovely property and I would like to extend my sincere thanks to Silvia and Julian for their support working with a very challenging vendor. They went above and beyond to help smooth the many bumps in the road caused by the vendor and their conveyancor (the cheapest and worst I have seen). Wouldn't have completed if it weren't for their professionalism and dedication. Always a pleasure to deal with, responsive and keen to drive on to the next stage with consideration and understanding. Its when the going gets tough that the agent's team make the difference and get a sale through to completion. If I were selling I wouldn't hesitate to use this team and highly recommend them.
5/5
GoogleAn excellent agent you can trust. This is a truly professional estate and letting agent who are driven by exemplary customer service. Shaun and his team do things right and give honest advice throughout. This is refreshing and really valuable when selling your home. Highly recommended!
5/5
GoogleBradley Bates was very helpful, he ensured that all my queries are addressed, also ensured a smooth end to end process for getting me the flat. Thanks a lot Bradley :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Aniket, good luck in your new home
2/5
GoogleMy son and his partner paying way over what they should be for 2 bed terrace , waste pipe broken in bathroom yesterday leaving human waste flooding bathroom which is next to kitchen was told no plumber available as he was out for the day although contract says 24/7 emergency call-out , then told plumber would be there today now told can’t come till tomorrow so bathroom floor soaked in waste going into kitchen and not an emergency but can’t use toilet in 1 bathroom house
Hi Swithin, thank you for your review. Unfortunately we do not agree with the comments you have made. The maintenance issue you have referred to was resolved with as quickly as possible and your son & partner were kept updated during the repair process. If you wish to discuss this further please do not hesitate to contact me, my email address is courtney@mcfarlaneproperty.com
1/5
GoogleABSOLUTELY SHOCKING CUSTOMER SERVICE!!!! As a landlord or a tenant i would never use this company. All they care about is the landlord and disregard the well being of the tenants. My experience with this company was shocking. First of all Matt was my first terrible dealing and very unprofessional when my room had a burst ceiling due to a waste waterpipe from up stairs, and human waste over my bed. He was more interested in getting home than sorting me alternative accommodation. Second problem, and the reason i moved out was someone going into my room with the contract 24 hour notice period. When contacting them asking who was in my room they where unable to answer and tell me who it was so this was a safety issue as very expansive personal items in the room. Third problem was a rodent in the kitchen going in all the cupboards and eating food. Obviously this is coming to build up areas. But i was spoken to disgustingly by the agent quoting her "well just move out" shouting down the phone. As a landlord myself i would be very annoyed at the level of unprofessional behaviour by someone who is representing my property. Last problem was a second waste water pipe leaking in my room down a wooden partition wall. This shows me the level of cowboys/unprofessional craftsmanship going into work in the property. When i moved out 2 weeks early due to all these problems the agent made no effort in getting my deposit back but try and take all my deposit off me and give to the landlord. All in al shocking customer service.
1/5
GoogleUnfortunately, we had no say in McFarlane being our property managers when they took over from the original company during our tenancy as renters in a Swindon flat. But I urge anyone who does have the choice, to choose wisely and avoid them! I have an exceptionally long list of issues that McFarlane have caused, however the main points are as follows: - They include illegal practices within tenancy agreements and try to enforce these on unsuspecting tenants. Unfortunately, we were clueless at the time, but have since spoken to citizens advice, as well as some of the partners and associations that they are a part of to report this - they have confirmed we are correct and that some of McFarlane's policies are, in fact, illegal. (Dear McFarlane, please have a little look over Tenant Fees Act 2019 to bring your contracts back to the right side of legal). - They allowed people in to our property without letting us (the tenants) know. Luckily, I was working from home that day and intercepted these strangers entering my flat who had been told there would be no one home... very unprofessional from McFarlane. (fyi - there was no McFarlane representative accompanying these people). - We had the unfortunate luck to be introduced to AE at the end of our tenancy. Although seemingly decent during the 2 minute interaction when dropping keys off, his rudeness soon became apparent over email communications. Not only did he tell us (the tenants) that we were lying about having the flat professionally cleaned, he also upset the cleaners we employed, who did a GREAT job, which was completely unnecessary (we have since been proven correct by the DPS after a dispute with McFarlane and the private landlord). As young professionals who kept the property in a good condition, for AE to state as 'fact' that we were lying about the condition of the property is shocking, and we couldn't quite believe his audacity. - When our rent came up for review, a McFarlane representative upped it by quite a lot (as is their right, of course), however he hadn't been made aware of the massive ant infestation affecting the building which I feel shows a pretty major issue with communication between McFarlane employees, as this should definitely have been accounted for. - McFarlane ignored blatant and obvious evidence in our (the tenants) favour regarding our inventory, and the condition in which the property was left. This resulted in having to go through the DPS to rightfully get our deposit back. At the end of the day, I'm happy because the DPS dispute resulted in our favour, however if McFarlane had acted with more professionalism and realism, this dispute would not have been necessary. My 1 positive: - NJ, the letting agent who was our main contact, was nice and professional. She helped to sort our requests and was prompt in sourcing solutions to the flat's problems. Thank you. Outcome: For anyone who cares enough to read down this far (and thank you if you have), it ended well for us, the tenants! We ended up in a dispute with McFarlane and the private landlord who were withholding a proportion of our deposit. After a lengthy process and a lot of time wasted (thanks McFarlane), we won by a landslide! The DPS independent adjudicator agreed with all the evidence we put forward, and we got all of our money back - rightly so! Apologies for the long review, but I hope it helps at least one person make an informed decision about (not) employing McFarlane!
Hi Marielle, Thank you for your review, it’s a shame to read the points you have made. I have taken some time to investigate these points and its disappointing to find these are inaccurate and misleading. All of our tenancy agreements are signed off by a legal team before use so I can confirm these are the ‘right side of legal’. In your case, your tenancy was taken over from another agent, as a result you never had a McFarlane tenancy agreement. I have spoken with the contractor in question who attended the emergency call out. He advised that you allowed him and building management access to the property to investigate a leak. Looking through the correspondence between us and yourselves our team have remained professional and courteous at all times. With regards to the cleaning of the property we are ultimately led by the Landlord and he was not happy with the condition that the property was returned in, therefore this led to the deposit dispute. Your rent was increased, however this remained well below market value in consideration of the circumstances. I hope this addresses your concerns, if you would like to discuss this further please contact our office.
1/5
GoogleUnfortunately, we had no say in McFarlane being our property managers when they took over from the original company during our tenancy as renters in a Swindon flat. But I urge anyone who does have the choice, to choose wisely and avoid them! I have an exceptionally long list of issues that McFarlane have caused, however the main points are as follows: - They include illegal practices within tenancy agreements and try to enforce these on unsuspecting tenants. Unfortunately, we were clueless at the time, but have since spoken to citizens advice, as well as some of the partners and associations that they are a part of to report this - they have confirmed we are correct and that some of McFarlane's policies are, in fact, illegal. (Dear McFarlane, please have a little look over Tenant Fees Act 2019 to bring your contracts back to the right side of legal). - They allowed people in to our property without letting us (the tenants) know. Luckily, I was working from home that day and intercepted these strangers entering my flat who had been told there would be no one home... very unprofessional from McFarlane. (fyi - there was no McFarlane representative accompanying these people). - We had the unfortunate luck to be introduced to AE at the end of our tenancy. Although seemingly decent during the 2 minute interaction when dropping keys off, his rudeness soon became apparent over email communications. Not only did he tell us (the tenants) that we were lying about having the flat professionally cleaned, he also upset the cleaners we employed, who did a GREAT job, which was completely unnecessary (we have since been proven correct by the DPS after a dispute with McFarlane and the private landlord). As young professionals who kept the property in a good condition, for AE to state as 'fact' that we were lying about the condition of the property is shocking, and we couldn't quite believe his audacity. - When our rent came up for review, a McFarlane representative upped it by quite a lot (as is their right, of course), however he hadn't been made aware of the massive ant infestation affecting the building which I feel shows a pretty major issue with communication between McFarlane employees, as this should definitely have been accounted for. - McFarlane ignored blatant and obvious evidence in our (the tenants) favour regarding our inventory, and the condition in which the property was left. This resulted in having to go through the DPS to rightfully get our deposit back. At the end of the day, I'm happy because the DPS dispute resulted in our favour, however if McFarlane had acted with more professionalism and realism, this dispute would not have been necessary. My 1 positive: - NJ, the letting agent who was our main contact, was nice and professional. She helped to sort our requests and was prompt in sourcing solutions to the flat's problems. Thank you. Outcome: For anyone who cares enough to read down this far (and thank you if you have), it ended well for us, the tenants! We ended up in a dispute with McFarlane and the private landlord who were withholding a proportion of our deposit. After a lengthy process and a lot of time wasted (thanks McFarlane), we won by a landslide! The DPS independent adjudicator agreed with all the evidence we put forward, and we got all of our money back - rightly so! Apologies for the long review, but I hope it helps at least one person make an informed decision about (not) employing McFarlane!
Hi Marielle, Thank you for your review, it’s a shame to read the points you have made. I have taken some time to investigate these points and its disappointing to find these are inaccurate and misleading. All of our tenancy agreements are signed off by a legal team before use so I can confirm these are the ‘right side of legal’. In your case, your tenancy was taken over from another agent, as a result you never had a McFarlane tenancy agreement. I have spoken with the contractor in question who attended the emergency call out. He advised that you allowed him and building management access to the property to investigate a leak. Looking through the correspondence between us and yourselves our team have remained professional and courteous at all times. With regards to the cleaning of the property we are ultimately led by the Landlord and he was not happy with the condition that the property was returned in, therefore this led to the deposit dispute. Your rent was increased, however this remained well below market value in consideration of the circumstances. I hope this addresses your concerns, if you would like to discuss this further please contact our office.
5/5
GoogleThe Mcfarlane team have shown professionalism since I purchased a property from them in 2017. Always on the ball in every matter regarding my property being let. A credit to Shaun and colleagues thank you very much. Ray AtkinsonPositiveProfessionalism
Thank you for your review Ray
5/5
GoogleThey have recently sold my property. Tom took excellent photos and my house was on the market within days. Dom and Cam kept me updated throughout the process. Courtney had also helped me deal with my legal enquiries. Fast and efficient service.
Thank you for your review Tash
5/5
GoogleI'm currently letting through McFarlane as I'm writing this, it's been a great experience so far, as first time renters they were very patient with me and always willing to answer questions and queries. There was a lot of communication and ensuring everything went smoothly, after being handed the keys they've been very informative and helpful when there have been issues and problems. So far I'd say I've had a great experience and would recommend their services.
5/5
GoogleI would like to take this opportunity to thank all the staff that I dealt with before and during my 6-month tenancy, I had a couple of issues at the start, any problems were dealt with quickly and efficiently and I was always kept in the loop as to the progress. So to Anita, Lauren, Natasha, Bradley and anyone else I dealt with, thank you! I would not hesitate to recommend Mcfarlane to anyone else who is looking to rent a property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Stevie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
McFarlane Sales & Lettings's Swindon office has 483 reviews across three platforms: 418 on Google, 24 on View Agents, 41 on Trustpilot (across the whole business).
McFarlane Sales & Lettings Swindon is rated 4.1 out of 5 across all 483 reviews, and 4.1 out of 5 on Google from 418 reviews.
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
McFarlane Sales & Lettings Swindon, 28 - 30 Wood Street, Swindon, SN1 4AB.
