Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey are viewing the letting properties without fixing fences in garden exposing the private property next door.
The weather has been fine and they still haven’t fixed the fence. Looks an eye sore and and rundown garden. Even makes my garden mess and unsafe.
They are disrespectful and lame excuses they don’t care who ever views this property looks at back garden still not fixed anything
Katrina · 20 March 2025
Agent replied · 9 January 2025
Hi Katrina, its a shame to see you have left a 1* review for this. I believe this relates to an address in Shaw which is a new property under our management and has had a quote approved for a replacement fence by the landlord but due to the wet weather recently has not yet been able to be completed by the contractor. We hope that the contractor will be able to complete this ASAP and will continue to chase them until completed.
★★★★★ 5/5
GoogleWe lived in a property managed by McFarlane for 18 months and had a very positive experience. Our property manager Jacqueline was amazing. She quickly dealt with any issues we had with the property, the quarterly flat viewings made sure …
Joseph · 20 March 2024
Agent replied · 22 February 2024
Thank you for taking the time to leave us a review Joseph. We are really pleased to hear of your positive experience and will be sure to pass your feedback across to Jacqueline :)
★★★★★ 5/5
TrustpilotMcFarlane’s Outstanding Team
McFarlane’s service was painless. Very professional and knowledgeable. They are an outstanding team in both sales and letting. Having used both,I cannot fault them. I would recommend McFarlane’s and in particular Laura Jones for all of you property needs.
Mr · 29 March 2024
Agent replied · 11 May 2024
Thank you so much for your kind words. We really do appreciate you taking the time to write a review. It has been an absolute pleasure working with you.
★★★★★ 5/5
GoogleThank you McFarlane’s for all your help with my new rental.
Anita has been absolutely brilliant, from the original viewing right through to when I collected the keys on move in day. She is always very prompt and …
Andrew · 20 March 2024
Agent replied · 22 February 2024
Thank you for your glowing review Andrew, I will make sure your comments are passed across to Anita.
★★★★★ 5/5
GoogleI would like to thank Anita at McFarlanes for all the help she has given me during my recent search for a new property.
She has worked tirelessly to find me the right new home, providing me with …
Ray · 20 March 2024
Agent replied · 22 February 2024
Thank your for your 5* review Ray.
★★★★★ 5/5
GoogleFrom start to finish McFarlane, helped all the way from initial contact through to completion. I had a few hic ups on the way but Bradley sorted them with no fuss. Would like to thank all involved especially Bradley for the seamless journey to get my property would highley recommend this company. Once again thank you allPositiveResponsiveness, Quality, Professionalism, Value
CHARLES · 27 June 2022
Agent replied · 26 June 2024
Thank you for your review Charles, good luck with your move
★★★★★ 5/5
GoogleWe were able to secure a great apartment via McFarlane within about 1.5-2 weeks of applying. We wanted to extend our heartfelt thanks to Ms. Emily Costin and the McFarlane team for the support they provided. Their dedication and effort made the entire process smooth and stress-free. We are truly grateful for your assistance! Keep up the great work! Thank you once again!
Chamika · 20 March 2025
Agent replied · 24 July 2024
Dear Chamika, thank you so much for your lovely review. I will certainly pass on your comments to Emily. I wish you all the very best in your new home. Kind regards, Shaun
★★★★★ 5/5
TrustpilotExcellent Support, Thank You, Tracy!
Tracy Ockly was incredibly helpful and efficient in dealing with a pest issue we recently experienced in our home. As soon as we raised the concern, she took action right away and arranged for pest control to visit promptly.
Ana · 20 June 2025
★★★★★ 5/5
GoogleAnita is very lovely and professional estate agent with the friendly and constructive approach.
Piotr · 20 March 2025
Agent replied · 7 July 2024
Dear Piotr, thank you so much for your lovely review. Anita really does go above and beyond and we really appreciate you taking the time and effort to write this.
★★★★★ 5/5
GoogleYesterday I was greeted by tianah she was lovely and very friendly she was very helpful and did an amazing job at both viewings she was so good she deserves a pay rise and remined very professional. And the service when we walked into the agency was amzomg and they were very polite
Alman's · 4 July 2025
Agent replied · 20 March 2026
Hi Alman, thank you for your kind review. If we can help you in anyway in the future then please do just get in touch.
★★★★★ 5/5
GoogleAnita was extremely helpful, knowledgeable and efficient, good viewing thanks 😊 …
Mike · 20 March 2025
Agent replied · 27 March 2024
We appreciate your kind words, Mike. Thank you for choosing McFarlane Sales & Lettings. If you have any further questions or need assistance, feel free to contact us at 01793 296880.
★★★★★ 5/5
GoogleTianah is excellent and very professional with positive approach to our requirements
Vishal · 20 March 2025
Agent replied · 16 July 2024
Dear Vishal, We're thrilled to hear about your positive experience with Tianah! Our team is dedicated to meeting your requirements with professionalism and a can-do attitude. Thank to for acknowledging our efforts. We look forward to continuing to serve you with excellence. Warm regards, McFarlane Sales Team
★★★★★ 5/5
GoogleI can't recommend McFarlane enough. Christina, our sales progressor, was always on hand to support in any way she could in the purchase of our first home. She and the team are friendly, knowledgeable and professional and we felt in safe hands throughout the whole process. Thank you, Christina, for all your help in getting us into our dream home!
Molly · 20 March 2025
Agent replied · 22 October 2024
We greatly appreciate your kind words, Molly. Thank you for choosing McFarlane Sales & Lettings for your first home purchase.
★★★★★ 5/5
GoogleWe are taking the first steps towards finding our first home, and coming across such a warm and professional person like Anita makes the process so much relaxing. With all the questions and anxiety one has as a first-time buyer, knowing you're dealing with someone who's genuinely doing their best and keeping you well-informed is indeed a blessing.
Baptist · 20 March 2025
Agent replied · 1 May 2024
Dear Baptist, Thank you for your kind words and 5-star review! We're delighted to hear that Anita has been able to make your journey toward homeownership more comfortable and informative. It's our pleasure to support you every step of the way as you find your first home. Warm regards
★★★★★ 5/5
GoogleAnita was lovely and very professional. Very nice lady.
Timania · 20 March 2025
Agent replied · 25 May 2024
We're really pleased to hear that Anita was lovely and very professional. Thank you for your kind words.
★★★★★ 5/5
GoogleI would like to thank Anita, for viewings on two properties recently. I was somewhat late for my first appointment and given how busy her diary for the way was, still accommodated my viewing. Anita kindly looked into the availability of more suitable properties for my needs resulting in another viewing. Thank you Anita.
Kypros · 3 June 2022
Agent replied
Thank you for your 5* review Sunny, I will pass your comments across to Anita.
★★★★★ 5/5
GoogleThank you to Anita and the team for a smooth transition into renting our first flat, everyone was super helpful with any queries and details regarding the process as well as sending lots of information on what to keep in mind when renting!
Idekacper · 20 April 2023
Agent replied · 22 February 2024
Thank you for your 5* review!
★★★★★ 5/5
GoogleI have had such a positive experience with Tianah and Macfarlane. Great communication, quick responses and supportive when needing certain paperwork from me. I’ve now been passed on to Jo, the sales progressor, who explained she would touch base with me every two weeks. Great to know that support is there. I really recommend.
Sharon · 20 March 2025
Agent replied · 20 March 2026
Good morning Sharon, thank you so much for your kind review it really is appreciated. I wish you the very best with your move.
★★★★★ 5/5
GoogleAnita has been amazing, helping us to secure a rental property in Swindon. From the first time we met her, she went out of her way to assist us and has helped us all the way through the process. I’m very impressed and would thoroughly recommend.
Claire · 29 December 2022
Agent replied
Thank you for your 5* review Claire, I have passed your comments across to Anita!
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. The best agent to respond to buyers enquiries and sellers needs, in particular Laura Jones. Thank you for all your help
Ram · 16 April 2024
Agent replied · 11 May 2024
Hi Ram, Thank you very much for your 5 star review. It really is appreciated.
★★★★★ 5/5
TrustpilotSimply the best estate agency. Highly recommended
Anita Laura and Tianah from Mcfarlanes are just the best people to sell your home. They sold my house in 3 days and found me a new home too. I cannot recommend them more highly. I have received 5* service. The team really care in a professional efficient and friendly manner. Nothing is too much trouble they are always there to advise and offer support. Incredible results and the best all round Estate agency I have ever dealt with. If you want results contact Anita at Mcfarlanes Old Town Swindon. You wont be disappointed. Paul Swindon
Paul · 23 May 2025
★★★★★ 1/5
GoogleWe rented a property through McFarlanes and the service was sub par.
We had mould in the downstairs bathroom for over 5yrs and their resolution was to "open a window" in the middle of winter and a cost of living crisis. …
Lu57y · 22 July 2025
Agent replied · 20 March 2026
Thank you for taking the time to leave your review. Please do reach out to us on info@mcfarlaneproperty.com so we can discuss this further and see if there is anything that we can help with to resolve any concerns you may have.
★★★★★ 5/5
Trustpilot5 Stars
We had the pleasure of Tracy Ockley looking after our file and she was incredibly helpful from start to finish, always quick to reply, and so approachable. She handled everything in our file with such care and professionalism, making the whole process feel smooth and stress free. We’re truly grateful for her support and would highly recommend her to anyone :)
Jenna · 26 November 2025
★★★★★ 5/5
TrustpilotThe team at McFarlane Anita Cowley is…
The team at McFarlane Anita Cowley is amazing in helping us purchase our first home together. Great service from start to until finish. The best agent to respond to buyers’ enquiries. Anita cowley seems to be very helpful and went out of her way to book a viewing for us. Very professional and knowledgeable.
Saravanan · 19 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
