McFarlane Sales & Lettings Swindon reviews

★★★★★ 1/5

Google

This company do not know how to manage letting properties. They let sub standard properties. My brother rented a property from them and we took it to Court and have just received a settlement! The property was in an awful state, so bad we had to get Environmental Health involved who issued a Hazard notice and then an Improvement Notice. They had managed the property previously with the previous Tenant saying he had all the same issues. How can you call this managing, holes in the roof, damp everywhere, inadequate heating - to name a few!!!!! We had no communication re the Deposit, they just kept it, which is against the law. They even tried to blackmail us by email, by saying if we didn't take any further action, they would release my brother early from the Contract!!!!!!! Steer well clear! IN ANSWER TO YOUR RESPONSE - YES I DEFINITELY HAVE THE CORRECT LETTING AGENT! YOUR OLD TOWN OFFICE! WE TOOK THE LANDLORD TO COURT AND SHE SETTLED, BUT YOU WERE THE MANAGING AGENTS!!!!!!NegativeResponsiveness, Quality, Professionalism, Value

C · 28 June 2022

★★★★★ 5/5

View Agents

Short-term stay in double apartment

My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat flexible arrangements, and I'm happy to say that McFarlane have been very accommodating to our circumstances. The apartment itself is in excellent condition and good condition. There have only been few instances where we needed help with maintenance and each time the situation was addressed swiftly and the issue dealt with in a timely manner. Staff are always helpful, and each time I called in or dropped by we had nothing but friendly exchanges. Mails are replied to swiftly and there is always someone on the phone to help me, even when our primary property manager is unavailable. Overall I wholeheartedly recommend renting with McFarlane.

Bent · 19 May 2017

★★★★★ 5/5

Google

Excellent service throughout, highly recommend renting through McFarlanes, the team are great. Special mention though to Theresa who has been amazing throughout my tenancy, thank you for all your help 😊 …

Joe · 30 April 2025

★★★★★ 1/5

View Agents

Poor, disappointing and over-priced service

I am incredibly disappointed with the service provided by McFarlane. To begin with, I was misquoted the admin fee when looking around the apartment and was subsequently shocked to find that I had to pay an additional £250 as an end of tenancy cleaning fee - which in itself is extortionate considering I had 3 quotes from other local companies quoting me around a third of what McFarlane was charging (and considering my flat is small and uncarpeted, there's no way it would cost £250 to clean it). Secondly, the admin fee that I was quoted at the point of paying was £100 extra than what's advertised on the website. While I sought to rectify both of these issues with the director - which I did (a reduction of £100 on the cleaning fee and the payment of what was quoted on the website for the admin fee) it was already a lot of hassle before anything really happened. There was then the issue of the estate agents having limited information about the property; they didn't know that it came with a garage; the bills system wasn't explained properly (as some are included and others, like electricity, are payable in different ways); I wasn't told who else/how many others lived in the building; upon asking for dimensions of the flat, they failed in giving me any. Finally, when it came to moving in, I was incredibly shocked and disappointed (considering my above comments) to find that the apartment hadn't been properly cleaned; given the amount that was paid for cleaning, I expected it to be pretty much immaculate. Quite the opposite: dusty and sticky surfaces, dusty window ledges, marks left on the hob and oven and the shower wasn't properly cleaned. I was then further disappointed with the response from McFarlane since this was delaying me in my move. A sense of urgency to rectify the situation was lacking and it resulted in what's already known to be an incredibly stressful experience in being even more stressful. A really unpleasant start to the move. To the people who work at McFarlane on a personal level, they all seem pleasant and polite but in a business sense and as service providers, I feel really let down as a tenant and customer. Fingers crossed things improve over the coming months.

Rhiannon · 29 March 2017

★★★★★ 5/5

Google

Great experience with Tianah - friendly, professional, and really knowledgeable about the property. She showed me around thoroughly and answered all my questions with ease. Highly recommend!

Dipisa · 18 April 2026

★★★★★ 5/5

View Agents

2 Mir Crescent

We are extremely pleased with FcFarlanes the staff and particulary Kelly have been extremely helpful and effiecient kelly also helped with local facilities as we have recently relocated from Devon, our move went smoothly and they are quick in sorting any issues out and are easy to get hold of. We strongly recommend this company. The property was immaculate and the handing over procedure was excellent again thank you to Kelly who met me at the property to go through the heating and hot water etc which she even set up for me!!!!

Alison · 25 January 2017

★★★★★ 5/5

Google

Ongoing relationship with McFarlane's to find tenants for our property over the last few years. Professional, trustworthy, very helpful and understanding - in contrast to the last company we used ! (a well known competitor)

Pete · 20 March 2025

★★★★★ 5/5

Google

It was wondfull meeting Anita very good communication patient and open to give information kind and friendly any one meet her would be pleased to meet her I strongly give her 5 🌟 🤩 …

Nargis · 20 March 2025

★★★★★ 5/5

Google

I never go out of my way to leave reviews, but Anita has gone above and beyond to find me an amazing property in Swindon !!!! She has made the move to Swindon pleasant and easy by sharing her thoughts and opinions on where to live. I only scheduled to look at one property that day but thanks to her she showed me a total of 4. I am so happy with the new property and this would not have been made possible if it was not for her. She worked extremely hard to ensure that I saw as many properties that day and she did it in a lovely and warm manner. THANK YOU SO MUCH ANITA !!!. Someone please give this lady a raise !!!PositiveResponsiveness, Quality, Professionalism, Value

Sara · 3 June 2022

★★★★★ 5/5

Google

Fantastic service from the day i moved in 5 years ago, always looked after me and very prompt with responses when needed. Joe was very professional, gave me plenty of notice and always very pleasant when i saw him.

Daniel · 9 April 2021

★★★★★ 5/5

Google

The Mcfarlane team have shown professionalism since I purchased a property from them in 2017. Always on the ball in every matter regarding my property being let. A credit to Shaun and colleagues thank you very much. Ray Atkinson

Ray · 30 March 2021

★★★★★ 5/5

Google

Honestly the best estate agency I have worked with! Anita Cowley went above and beyond to help me get my first flat, couldn’t thank her enough. 5 star service for sure! Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

Amber · 27 May 2021

★★★★★ 5/5

Google

Mcfarlane was Fantastic and very professional and made myself and son enjoy our recent renting experience! They took the stress right out of the process and made the journey from searching, finding the right property to moving in as well as settling in so seamless and fun! It felt like we were teammates! Brandon Waite, Anita, Uneiza and the rental team at Mcfarlane are awesome: Friendly, supportive, proactive and very helpful with advice. I will recommend them any day to family and friends.

Chinwe · 4 May 2022

★★★★★ 5/5

Google

Anita is the most lovely person I have ever met in my life. Extremely helpful and very brilliant with what she does.I’m extremely grateful with all the help she offered me.Great services !!

Lesley · 23 February 2022

★★★★★ 1/5

Google

There isn't enough room to say all my issues however, this is possibly the worst agent I have ever used to rent. Total lack of communication to eachother and more to clients. Lost keys to my house and was never told of this. Reported issues for over a year that never got fixed until I moved out. Like I said, so many issues and not enough room. Caused a lot of extra stress that was not needed. I would steer clear.

Mrs · 3 April 2022

★★★★★ 5/5

Google

From start to finish of the process was made almost painless. Thank you Tianah for all your support and assistance.

Tim · 20 June 2023

★★★★★ 1/5

Google

This company do not know how to manage letting properties. They let sub standard properties. My brother rented a property from them and we took it to Court and have just received a settlement! The property was in an awful state, so bad we had to get Environmental Health involved who issued a Hazard notice and then an Improvement Notice. They had managed the property previously with the previous Tenant saying he had all the same issues. How can you call this managing, holes in the roof, damp everywhere, inadequate heating - to name a few!!!!! We had no communication re the Deposit, they just kept it, which is against the law. They even tried to blackmail us by email, by saying if we didn't take any further action, they would release my brother early from the Contract!!!!!!! Steer well clear! IN ANSWER TO YOUR RESPONSE - YES I DEFINITELY HAVE THE CORRECT LETTING AGENT! YOUR OLD TOWN OFFICE! WE TOOK THE LANDLORD TO COURT AND SHE SETTLED, BUT YOU WERE THE MANAGING AGENTS!!!!!!

Claire · 30 March 2022

★★★★★ 5/5

Google

I'm a Landlord with McFarlane and have been dealing with Emily Costin lately while renewing a tenancy. She's been absolutely brilliant throughout. Very responsive and thorough and I'd recommend her and the team highly.

Sharon · 9 March 2025

★★★★★ 5/5

Google

Tom Pawley and the wider McFarlane team assisted my partner and me in moving from Manchester to Swindon as tenants. As this was at short notice, due to employment transfers, we were helped a great deal in visiting the properties around the Wiltshire area. Other members of the team were supportative in providing flexible visiting times to the properties. Tom managed to support us and smooth the transition to moving to our new property. McFarlane is a professional and smart outfit that offers good quality and good value.

Kaide · 27 February 2022

★★★★★ 5/5

Google

Amazing team. Anita is very helpful and knowledgeable. Accommodating and easy to contact. Incredibly useful for someone who is renting first time.

Connor · 30 March 2023

★★★★★ 5/5

Google

Anita Cowley was really helpful with finding me and my partner the perfect place to rent! We are very happy and she was always happy to answer any questions that we had. Thank youPositiveResponsiveness, Professionalism

Dominic · 2 June 2021

★★★★★ 5/5

Google

Very happy with service of McFarlane. All professionally done from valuation to marketing property by Tianah Poynter. Kept up to date and feedback of offers to come to a satisfactory conclusion.

Pauline · 20 March 2025

★★★★★ 5/5

Trustpilot

Amazing customer service

We are currently looking for a house and we came across one we liked and the sellers were Mcfarlane so we called the agent and a lovely lady called Charlotte answered the phone to my partner, the house we wanted to view had been sold subject to contract so she said she would take our details of what we was looking for and help find alternatives, she was so lovely and helpful and as we were on the phone she was sending us links to houses she was so professional and personable and made it very easy for us. She booked us viewings on houses which Anita showed us around she is also so lovely and very helpful and knowledgeable and just makes you feel at ease so Thankyou Charlotte and Anita we really appreciate it

Chloe · 8 July 2024

★★★★★ 5/5

Google

I had the best agent from this company, she helped me through the tedious process of letting, without making me feel like a burden, Anita Cowley is the absolute best.

Motola · 23 February 2022