Anderson Residential Sutton Coldfield reviews

★★★★★ 5/5

Google

Highly recommend Andersons , very professional and go above and beyond 👏 …

Stacey · 28 November 2023

★★★★★ 5/5

Google

Hi there, I just spoke with felicity on the phone about a property and she was super helpful, informative, kind and considerate and was really insightful with all the information I required. Will definitely be using Andersen in the future

Patrick · 26 November 2024

★★★★★ 5/5

Google

Dealt with Kelly recently as she found a new tenant for one of my properties. Have dealt with her before and always found her to be extremely helpful, professional and knowledgeable.PositiveQuality, Professionalism

Stephen · 25 August 2021

★★★★★ 5/5

Google

Had the pleasure of using this agency recently, everything went very smooth from start to finish. Kelly was fantastic, very helpful and more than happy to assist me with any questions.

Nick · 26 October 2021

★★★★★ 5/5

Google

Kelly Westwood is doing a great job, she is very helpful and nice!

UK · 25 August 2023

★★★★★ 5/5

Google

Izzy, Felicity and Kelly.. I can't thank you enough for the personalised, professional and freindly service you provided. The whole experience of renting a property was smooth from my initial enquiry through to moving day Thank you all again

Jojo · 18 October 2024

★★★★★ 1/5

Google

If I could put 0 stars I would, tried to keep my holding deposit from THEIR fault yet told me it was mine, they finally coughed up the refund after 4 weeks yet the money still wasn’t refunded to me in the time frame it was meant to be. Absolutely terrible!!!

Lauren · 26 February 2024

★★★★★ 5/5

Google

Was hunting for a place to rent when I was called by Anderson with a property I'd be interested in, Izzey Tasewych organized it all and helped me finally get my foot in the door after a year's hunting. Friendly, consistent, and really helped make the whole process far less daunting.

Mr · 26 February 2024

★★★★★ 5/5

Google

Cannot fault the service provided by Laura Trawford and her team. Very understanding and caring. From viewing to getting keys only took 6 days. Thank you for making this happen so quickly.

Carol · 27 December 2020

★★★★★ 5/5

Google

Cannot fault the service provided by Laura Trawford and her team. Very understanding and caring. From viewing to getting keys only took 6 days. Thank you for making this happen so quickly.

Carol · 25 August 2020

★★★★★ 1/5

Google

I've had a shocking experience with anderson, just moved into a property to find the majority of issues not resolved, me and my partner had to deep clean the whole house despite been advised this would be done, it took 2 days for them to fit light bulbs, then i just find out that all documents upon moving in have not been handed to us! the only individual that has given us any help and understanding is Laura from the Sutton coldfield branch!.. If i didn't love the property as much as i do (area, general room size etc) then i would of cut my losses with them.

Holly · 25 August 2020

★★★★★ 1/5

Google

I wish I read the reviews about this residential agency before renting with them. I paid my rent regularly and on time, but when I vacated the property, they charged me exorbitant amount just to clean the oven, wash curtains (I used my own curtains when I moved into the property, and kept theirs in a safe place). I also took photos of the property before vacating it. After so much delay, they contacted me to say they were not refunding my deposit. Horrible experience! Horrible extortion!NegativeProfessionalism, Value

Maxcy · 25 August 2020

★★★★★ 1/5

Google

Save yourself all the trouble and stay away if using as a letting agent. My experience was a poor one. A property I let with them came back in a shocking state. They gave the tenant back the security deposit and I got charged with a cleaning fee of £400, the property however looks like no such standard of work was carried out. When confronted about this all I got was a late reply offering a little less commission on a future let. There are plenty other letting companies out there, don't waste your time with these.

Jimi · 26 August 2019

★★★★★ 5/5

Google

just rented my first ever property since living with parents done it on my own and searching for the right place is scary however upon finding Anderson in Sutton Coldfield everything changed the girls laura kirsty and kelly are super! sarah handled all the ref process and she was amazing! they make u feel so relaxed about the process and communication throughout referencing and so on was so clear and to the point...ive read some reviews on here and all I can say is judge for yourself the guys are amazing! id rate 10 stars but google only allows 5

Ryan · 26 August 2019

★★★★★ 5/5

Google

Great company. Really helpful. Kelly is lovely and polite. Thank you for you helpPositiveResponsiveness, Quality, Professionalism, Value

Lee · 25 August 2022

★★★★★ 5/5

Google

I had a call with Felicity this morning. she has been extremely helpful and attentive with helping me find my new home to let. lovely polite girl could not recommend more.

Amy · 10 November 2024

★★★★★ 1/5

Google

Made some general enquiries and asked a few questions on a property and the email responses were polite and professional but not really answering my questions and instead just wanting me to go to a viewing of the property. After deciding not to proceed I emailed them to inform them about this and left details and answered their question list so that I can be contacted about future properties. I then receive a very upfront and rude followup call whilst at work which went to voicemail and was simply unnecessary stating everything again in an angry/annoyed manner. Why bother? After reading further reviews below it totally makes sense now. I'm glad i didn't proceed further with trying to rent a property from them. They seem to have no understanding about customer service or being polite and helpful.

A · 26 August 2018

★★★★★ 1/5

Google

Moved out of a property over a month ago, still waiting to receive my deposit. I did everything by the book, no rent arrears, left the property in a good condition. Landlord even agreed to return the deposit in full so I’m confused as to why I haven’t received the money and it’s been a month. AGAIN I’m being ignored. Shocking lack of communication and professionalism. Interesting to see how they treat their good tenants.

Naomi · 25 August 2020

★★★★★ 5/5

Google

Staff are very friendly and helpful. Kept us upto date with every step of the process. Laura was fantastic very friendly and generally a lovely girl. Would defiantly recommend to anyone.

Gareth · 26 August 2018

★★★★★ 4/5

Google

Andersons are really a very good letting agent who helped me to find my first renting home in UK. There are two people Kelly and Ana Lemos they helped me at the beginning and end of tenancy to get everything sorted out easily

Salmanul · 26 February 2024

★★★★★ 1/5

Google

If you felt you have picked a highly professional estate agent, I feel for you. Never Ever go with these time wasters. They just pass the book and are quite happy to leave me with no heating or hot water considering I’m still expected to pay rent. Don’t waste your time with these, go elsewhere - save yourself the stress. I wish I had done the same!

George · 26 October 2021

★★★★★ 5/5

Google

Thank you Laura and team for making this such an easy transition. Finding a place to moving in just a few weeks . X

Karen · 25 August 2020

★★★★★ 5/5

Google

A really fabulous team! I was supported mostly by Kelly and although it was obvious they were quite stretched and stressed, she managed my tenancy process with peak professionalism and grace. Kudos to you all!

Opemipo · 25 June 2024

★★★★★ 1/5

Google

If you felt you have picked a highly professional estate agent, I feel for you. Never Ever go with these time wasters. They just pass the book and are quite happy to leave me with no heating or hot water considering I’m still expected to pay rent. Don’t waste your time with these, go elsewhere - save yourself the stress. I wish I had done the same!

George · 25 August 2021