Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMany thanks to Kelly who has been brilliant through the whole process. For us this being our first time renting it can be quite nerve racking filling out all the paper work etc but Kelly really helped us and was always at the end of the phone to answer any questions we had. Couldn’t recommend her enough.
Megan · 25 August 2022
Agent replied · 24 August 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have worked with Sarah since renting this property, I have had an amazing experience, kept updated with anything related to property thank you Sarah and team for all you do as you all are fantastic and would highly recommend you all
Thank you
Sharon · 9 April 2025
★★★★★ 5/5
GoogleAna Lemos has been a pleasure to work with on the new tenant for swan gardens. She was excellent in completing all the paperwork and would strongly recommend her in all tasks.
Karl Barker
Karl · 26 April 2024
Agent replied · 24 August 2024
Thank you Karl for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleDealt with Kelly recently as she found a new tenant for one of my properties. She is a true professional and so helpful and pleasant. I can also say the same about Sarah who again is so pleasant when she calls . They really make my life a whole lot easier. Well done the whole team. I certainly would recommend their services.
KATHY · 25 August 2021
Agent replied · 24 August 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI have been professionally involved with Andersons for 18 months now. I write to share my experience with the Team in Sutton Coldfield.
I find the team to be professional, helpful, polite, very pleasant, patient and responsive to my needs and requests.
I am very pleased with the service i receive from Lauren, Kirsty, Izzy, Kelly and all the team.
Many thanks to you all.
Steve
S · 19 December 2024
Agent replied · 26 December 2024
Thank you for taking the time to leave us your 5* review Steve! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIzzey made renting my first flat such an easy process for me after being let down by other agents and she has been lovely throughout⭐️
Connor · 3 August 2024
Agent replied · 24 August 2024
Thank you for your 5* review Connor. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSadly, after letting my property for over 20 years with Andersons I was so disappointed with the service I received recently that I have withdrawn my property from their management. I found them very difficult to communicate with - phone calls and emails were not responded to; on talking with my tenant I discovered that I had not been informed of important issues such as leaks; minimal requests re the property, despite a number of promises, were not carried out and I lost confidence and trust in the company that I was paying to provide a service that was not forthcoming.
Liz · 27 March 2024
Agent replied · 24 August 2024
Hello Liz Offen, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 3/5
GoogleDoes anyone know if this estate agent has an email address to contact if don't want to or can't use phone?
Scott · 16 March 2026
Agent replied · 16 April 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would like to compliment Kelly at Anderson Residential on the excellent service she provided me during my move. She is energetic, attentive, resourceful, and was willing to go the extra mile to help with my queries, ensuring that the whole process was as smooth as possible. Kelly is a credit to Anderson Residential, which I would highly recommend.
Grace · 25 August 2021
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing customer service from meg and Laura was very helpful too. Couldn't have asked for a better person. If you looking for someone to help you move in and need a detailed analysis of a property ask for Meg.
Ishmael · 25 August 2023
Agent replied · 24 August 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSophie Jones has shown me excellent service managing my property. Always helpful and shown the upmost respect for me and the tenets.
Kian · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are delighted to hear that Sophie has provided you with exceptional service. Our team takes great pride in providing top-notch management services and we are grateful for your positive feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFelicity McCool was very helpfull. She has Good customers, very patient and respectful
She is simply the best!!
Pretty · 16 March 2026
Agent replied · 16 April 2026
Hello Pretty,
Thank you for your wonderful 5* review! We're delighted to hear that you found our team patient and respectful. Your feedback is greatly appreciated.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWow, what a service, especially Big Thank You to Kelly, always eager to help out so swift in doing so.
I will highly recommend for all services. Thank you so much!
Zabar · 27 January 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEasy from start to finish. Kelly was fantastic and made what was a stressful experience of finding a place to move into, a walk in the park. Couldn’t reccommend Anderson’s or Kelly any more than I do.
Sam · 25 August 2023
Agent replied · 24 August 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMassive thank you to Kelly and the team! Made the whole letting process super easy! Would definitely recommend using them to anyone looking to rent a house! :)
David · 26 February 2024
Agent replied · 24 August 2024
Thank you David for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAna is a helpful and efficient person to work with and found her friendly and a delight to talk to. Many thanks for your professional service.
Freda · 27 March 2024
Agent replied · 24 August 2024
freda wem thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are satisfied with their work, they are very responsible and attentive, thank you :)
Iraia · 16 March 2026
Agent replied · 16 April 2026
Thank you for choosing our business! We are thrilled to hear that our team's responsibility and attentiveness exceeded your expectations. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHuge thank you to Izzey for supporting us through a viewing and being very helpful and knowledgeable with any questions we had.
Ben · 26 May 2024
Agent replied · 24 August 2024
Many thanks Ben for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFelicity mccool great estate agent made it very easy and a great experience
Allan · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Felicity! It was our pleasure to help make your experience a great one. We are committed to making the process easy and enjoyable for our customers. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMeghan and Laura have been very helpful. Everything was doing quick and in a week I had my keys handed to my dad and I. Thank you guys so much for the good work.
Unique_ · 25 August 2023
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleProfessional and easy to use.
Izzey was helpful throughout the process
Jamie · 7 November 2024
Agent replied · 8 November 2024
Many thanks Jamie for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery efficient service. We received helpful and friendly support from Felicity.
Billie · 2 April 2026
Agent replied · 16 April 2026
Thank you for your positive review! We're thrilled to hear that our service was efficient and that Felicity was helpful and friendly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFriendly, attentive, informative and quick. I tried a few agents prior to Andersons and felt like a hinderance. Kelly has been fantastic from start to finish.
Adam · 27 January 2024
Agent replied · 24 August 2024
Hello Adam! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleI've been looking for a place to rent for a long time now ! And not had any joy either the estate agents don't get back to me or I've got a viewing and they've not turned up ...
Then I got a place through andersons in Sutton coldfield meghan duckett was the lady who I was dealing with , Not only did she do an amazing job getting me the place i wanted .she was very helpful with paperwork i had trouble with ...100% Thanks very much to a caring helpful lovely lady 😀
Lisa · 25 August 2023
Agent replied · 24 August 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
