Trusted Agent profile · Sutton Coldfield
★★★★★
217 reviews across 2 platforms
14 High Street, Sutton Coldfield, B72 1UX
Anderson Residential's office in Sutton Coldfield, at 14 High Street, is rated 4.2 out of 5 across 217 reviews on two platforms, including 203 Google reviews rated 4.3.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleFelicity was great 👍 …
"Thank you for your kind words! We're thrilled to hear that Felicity provided excellent service. We'll be sure to pass along your compliments. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI spoke to Felicity today to try and help me find a new rental house. She was very polite and found the perfect property for me. I would 100% recommend using Anderson and I will definatly be using them again. Thank you !
Many thanks for your fantastic 5* review and recommendation Oliver. I will of course pass on your kind hearted words to our Sutton Coldfield branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy wife and I are truly happy for the service. We were able to find our lovely home thanks to Miss Meghan Duckett who catered to all of our queries in a friendly yet professional manner. I highly recommend this agency. Once again thank you that we finally have a place we can call our home after our wedding. Godspeed. Mr. & Mrs. Strano
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleHave been hunting for a house for over two months with lots if disappointments, I chanced on the Andersons on Rightmove, got in touched with them, and just within 24 hours, my key was handed to me. Special thanks to Laura and Issey of Birmingham
Thank you for taking the time to leave us this amazing 5* review Barbara. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have recently completed on a property with Kelly of Anderson's as our agent. She has been incredible from start to finish and her enthusiasm and bubbly character made both myself and my wife smile. Kelly has been true to her word from the start and made sure that all the boxes were ticked to make an incredibly smooth and fast transaction. We were able to view and complete within the space of one week so quite a fantastic service. We have now already moved in. Great job!PositiveProfessionalism
Many thanks for your glowing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleIzzey made my whole letting process quick and easy. She was very friendly and welcoming. To be honest she’s the best agent I’ve ever worked with throughout my years of renting homes. Ten out of ten would always recommend.
Thank you for your wonderful 5* review! We're thrilled to hear that Izzey made your letting process quick and easy. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleIzzey made my whole letting process quick and easy. She was very friendly and welcoming. To be honest she’s the best agent I’ve ever worked with throughout my years of renting homes. Ten out of ten would always recommend.
It’s really lovely to read another 5* review and recommendation Ashley. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleIzzey has been extremely helpful in finding the perfect home for myself and my family. Very efficient communication and very respectful in her approach. I definitely recommend Izzey as the person to go to! 10/10 customer service. Thanks Izzey!
Thank you Lena for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleI and landlord signed my deposit return form a few days after I moved out. 23rd of November was that date I moved out. I signed my side on the 5th of December. After 5 days I called Anderson Lettings they only checked my form then and said the form is not completed even that agency job to do where it says "We agree for the tenant to receive...." I sent email again saying that's not what I need to fill out. Other agent responded later on asking my bank details. After 3 days I called again and asked what is the update for my deposit return. They said will call me back tomorrow never did. The next day I called them again then they could not load the system to check. Said will call me later that day. Never DID. Now it's the 16th of December. By the law, it's up to 10 days to return the deposit once landlord and tenant agreed and signed the return form. Very disappointing this is because it takes 1 minute to charge the money but the return can not be done in 10 days and it is still in the process.
Hi Sandis, Please can you contact us via review@countrywide.co.uk. so we can understand your comment further as your review appears to have been left prior to the date you have advised as being your last date. With this in mind, I can advise that it would be very unusual to allow a deposit to be released prior to the tenant leaving the property. Kind regards, Scott
5/5
GoogleI have worked with Anderson Residential Lettings (Sutton Coldfield) for a number of years now and could not recommend them highly enough. Always professional, excellent communications from all the staff especially Laura. The team all work hard to find the right tenants for our properties and they provide a brilliant service. Well done, keep up the good work.
Thanks for the wonderful recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleCouldn’t thank Anderson’s enough for helping us move into our new place. I would like to give a special thanks to Kelly, had all the answers we needed at the viewing, always available on the end of the phone, and a really bubbly personality to make our move in experience just that bit more exciting. Many thanks!
Hi Cameron, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleI wanted to extend my sincere thanks to Izzy and Kelly for making my move so straightforward, from viewing to moving in, all completed within 1.5 weeks. They clearly enjoy their job and consistently go above and beyond for their clients, a great asset to Anderson’s. Thanks guys.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLauren and Beth were great guides and very friendly, as was the home owner. Very professional duo, everytime I've had an Anderson agent show me around they're always great. Thanks guys. Felicity was a brilliant handler and made the process as smooth as possible
5/5
GoogleGreat environment, professional and reliable. They care about their clients and train their agents frequently so they are always updated with what’s going on in the property market. I recommend Andersons to anyone looking to do any Real Estate transaction. Great team…Laura, Kelly, Kirsty, Megan and Sarah all a pleasure to deal with it.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have worked with Sarah Savage and the team at The Sutton Coldfield Property Management Centre for many years. Sarah has always been an absolute pleasure to speak to. Communication and response times have been excellent and she is always attentive and focused on the job in hand. We look forward to working with Sarah and the team for many more years to come!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleUnfortunately I’ve had a very bad experience with Anderson’s letting agent. I was a tenant for two years - any issues with the property I went straight to the landlord so never had much to do with Anderson’s until my two year tenancy ended. My contract finished end of August with the last payment for rent being end of July. A month after my contract ended with Anderson’s I get an email about arrears and threatening further action for unpaid rent - which is completely unacceptable and a distressing email to receive when I have paid my rent always on time with a standing order in place for two years. We spoke to Anderson’s straight away regarding this - there was no apologies or empathy from their point of view regarding this mistake and they came across frankly unbothered even though I had found it quite distressing. We then had to contact them about them returning the deposit - my landlord emailed in to confirm I should receive the deposit back. It has been almost two months and I have not received the deposit. We have chased Anderson’s, both over the phone and going in face to face at least four times regarding this deposit. It is completely unacceptable. I don’t ever write bad reviews regarding businesses (please check my profile if you wish) but I felt compelled to write about my experience to warn others and also as a last resort after still not receiving my deposit back even after multiple efforts at chasing. My landlord has now stopped using Anderson’s due to issues from his point of view - now there is no money involved - it comes across that they frankly don’t care about returning my deposit or taking care of their tenants
Hello Laurxn_29, I'm very sorry to hear about your experience and the distress it has caused you. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
GoogleFinally after months of looking for somewhere, we found a great place to live. Thanks to Kelly and Meghan for excellent service and assistance in making this happen. Fully recommend Anderson’s if you’re looking to rent somewhere. Kelly and Meghan will help you through the whole process. Thanks girls.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecommended. In particular Izzy is always very helpful and enthusiastic about her job - always willing to help and is purely dedicated to her job. She is very understanding if you have particular requirements and accommodates a lot towards your needs.
ayaan backup thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleLaura was very proactive, professional and friendly . My house had been on the market for a few weeks with no success . She contacted me and offered to get it rented for me , which she did, within a few days . Very reasonable prices too . Thank you to Laura and all of the staff at Anderson’s 🙏👏 …
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleShout out to the amazing team there including especially Laura, Kelly, Kirsty, Felicity and Izzy. Would happily reccomend you all, you're totally amazing and have provided an excellent service!
Thank you for taking the time to leave us this tremendous 5* review and recommendation Claire. Kind regards, Lucy, Customer Relations.
5/5
GoogleAndersons have managed my property management for my properties for over 2 years now. I have always been very pleased with the service that i have received. I am particularly pleased with Sarah Savage who looks after my properties and arranges any maintenance issues that need attending to. Sarah liaises with the tenants and contractors and ensures that a excellent service is obtained. I cannot thank Sarah enough for her continues professionalism and hard work.
Hi Debbie, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Sarah and everyone involved at the Anderson Residential branch. Many thanks, Lucy.
5/5
GoogleMy experience with Anderson Residential has been fantastic, timely, polite and very accommodative. I had a great experience from start to finish with Felicity, who was wonderful throughout.
Thank you for choosing Anderson Residential! We are thrilled to hear that your experience with Felicity was fantastic from start to finish. We pride ourselves on our timely and polite service, and we are always happy to accommodate our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFelicity at Anderson at sutton coldfield was very helpful , approachable ! as it was our first time renting she was fantastic with all the queries and concerns .
We are so glad to hear that Felicity went above and beyond in assisting you with your first rental experience! Our team takes pride in providing excellent service and we are thrilled to have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA huge thank you to Laura at the Sutton Coldfield Lettings office for all her help, advice and hard work in organising my sons tenancy so quickly. An absolute star! We are both very grateful. We are more than happy to highly recommend. Kind Regards Sue and Matthew Targett
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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