Anderson Residential reviews

★★★★★ 5/5

Google

Can’t thank Kirsty enough for helping me through the whole letting process with ease nothing has been too much bother, thanks ever so much for all your help deffo recommend, all the rest of the team I’ve spoke to aswell have been fantastic😁 …

Laura · 26 March 2026

★★★★★ 5/5

Google

I am so impressed by the services offered by this agency, especially Felicity. Felicity was very professional throughout the entire process. She kept us updated with relevant information, was quick with responses and so lovely to work with! Overall, a 10/10!

Dalitso · 16 February 2026

★★★★★ 5/5

Google

Every step in the process was made extremely easy, with clear and concise explanations and a very warm demeanour throughout! Felicity was an absolute angel and we FULLY recommend coming here. 10/10, made our move very fluid.

Toba · 16 March 2026

★★★★★ 1/5

Google

I have had the worst experience with Andersons.I have been chasing my deposit since November and still nothing,its stories after stories.I have been to their offices and they said they are not the ones that deal with deposits and gave me a number to call which never goes through,it was a way to get rid of me. Weeks later I followed up via emails and calls and would get ignored.I got in touch with the landlord who referred me back to Andersons,Andersons referred me to Jo Gately who they said was dealing with my case,Jo finally got intouch with me and said they are waiting for landlord.Mind you it has been 4months.Still nothing They are quick to take deposit and when its time to give it back apparently it becomes complicated. Give me back my deposit please!!!! If you want to donate your deposit then work with Andersons because surely they won’t give you back a penny. I have seen another review about the similar situation where andersons doesn’t bring back deposits,so that’s their thing. BEWARE!!!!!!!

Rutendo · 16 March 2026

★★★★★ 5/5

Google

I would like to thanks the staff of Anderson for property search. Felicity is so nice and patient to explain the details to me and demonstrate how to use the radiator . As this is the first time I am looking for a property. I am little worried. Felicity comforts me.it is so kind of her. Kelly is so lovely, she is enthusiastic to provide information of different properties to me and keep me updated and any other properties coming available. I appreciate their help🧡🧡🧡

Koon · 25 July 2024

★★★★★ 5/5

Google

Kirsty was fantastic and fast and kept up communication with multiple people and gave all the pertinent information when needed. Just overall made the process very smooth

Abdul-Hamid · 16 February 2026

★★★★★ 5/5

Google

Ive been working with Sophie and the team now for the last two months help managing our clients portfolio with his rental properties from refurbishment to ongoing maintenance. The service has been incredible, always on hand very efficient dealing with issues as they arise and always having solutions in order to move forward for both sides of the business. Looking forward to continuing the working relationship as we grow and the most important thing for us its enjoyable.

Wilf · 11 August 2025

★★★★★ 5/5

Google

My partner & I have finally found a house to rent with Anderson Residential after searching for months. During the process we were looked after by a lovely, friendly lady called *Kelly*. We like so many things about her such as her professionalism, her responsiveness and very helpful. We couldn’t have had a better house elsewhere. Thank you so much Kelly for looking after us, you made us feel like family and will forever be helpful.

Django · 25 June 2024

★★★★★ 5/5

Google

Definitely recommend Anderson’s. Currently in the early stages of going through with a short hold tenancy, and in particular Izzy has been a great support throughout the whole process. She has been incredibly kind and accommodating, we have been looking for a while but she always pulls through every time and made us feel so comfortable throughout. She has us feel ease through the experience, it’s our first time renting and I am so glad I went with them, in comparison to the other agency’s. She is a valuable asset to the team.

Hadiqa · 27 March 2024

★★★★★ 5/5

Google

Had such a streamline experience, Felicity made the process very easy and stress free. Very happy with the service and duty of care. …

Dean · 16 February 2026

★★★★★ 5/5

Google

Jess was a wonderful person to talk to she arranged our viewings and we had a great experience we would definitely recommend.

Abba · 16 February 2026

★★★★★ 5/5

Google

This is my first time renting but having Felicity was amazing. So kind and helpful, couldn’t have asked for a nicer person.

Lia · 16 February 2026

★★★★★ 5/5

Google

I had the pleasure of meeting Lauren Nokes, a truly lovely Lettings Negotiator, during a recent property viewing in the Sutton Coldfield area. From the moment we met, Lauren was calm, friendly, and incredibly professional. She took the time to walk me through every detail of the rental property, answering all of my questions clearly and patiently. What really stood out was how unrushed and relaxed the viewing felt, I never felt pressured or hurried, which made the experience genuinely enjoyable. Lauren’s approach made a big difference and reflected a high level of care and dedication. Highly recommend her if you’re looking for someone who’s both knowledgeable and kind!

The · 27 May 2025

★★★★★ 5/5

Google

The experience was pain free and very quick and easy to follow. Felicity was a great help and highly recommended!

Ryan · 16 February 2026

★★★★★ 5/5

Google

Felicity was fantastic. Professional and reliable. The communication was brilliant through out. Would highly recommend for tenants and landlords.

Shaw · 16 February 2026

★★★★★ 5/5

Google

Felicity has been very professional and made the process of moving house so easy.

Dylan · 16 March 2026

★★★★★ 5/5

Google

Felicity was great really helpful, couldn’t be happier with everything!

Jayz · 2 April 2026

★★★★★ 5/5

Google

Anderson gave me an impressive and unforgettable experience when I first entered their office in High Street, Sutton Coldfield. At that time, Kelly had a detailed conversation with me understanding my renting needs. By my intuition, I feel that I can trust this agent at least from this frank interaction. After a very short period, when I contacted Kelly again but she was not available at that moment, other colleague still actively responded to me by finding another house that may suit my requirements (The original one was rented by other customer.). Later on, Laura sent the videos of the house to me and she could arrange the real viewing for me within 1 day. Really brilliant with exceptionally high efficiency! One more thing that I admire Laura is that one of my original requirements was electric hob but she told me that the house has gas hob instead. She put forward the actual facility that the house could provide before the actual house viewing was conducted. Based on this point, I feel I can trust her and Anderson even better. On the day of viewing, I met Meg and she explained all the facilities in the house in great details with huge patience and friendliness. I have asked her whether the damage of some facilities, for instance, bathroom door, will be insured. She said that Landlord has bought insurance already and she was also proactive to ask me to buy contents insurance in order to protect my belongings. It's really tailor-made for my needs. After the viewing of the house, Laura asked me whether I liked the house and I said that it is beyond my expectations. Then Laura asked my Landlord immediately for buying a new washing machine for me as I have told Meg I prefer to have one. I strongly realize that Laura tried her best effort to ask for purchase of a new washing machine. Fortunately, she was successful and I was very glad when I heard the good news! On the day I received the key, Meg gave me a thorough explanations of the use of all the facilities of my rented house as well as testing every safety facilities in front of me including carbon monoxide detector as well as smoke alarms. She is very brilliant, devoted, meticulous and extraordinarily professional. One more important point is that she gives me an impression of trust and I think trust is absolutely the most important requirement for an agent which will promote the reputation dramatically in return. I also express my sincere gratitide to Anderson especially Laura and Meg. In fact, I think that the whole team is excellent under the supervision of Laura and the professionalism of all other staff including Meg and Kelly. Their helpfulness is absolutely a huge present for me since I have arrived in the U.K! I will absolutely recommend Anderson to anyone who needs to rent or buy a house without any hesitation. Ultimately, I hope Anderson will have even more customers in the forseeable future and the professional and friendly attitudes will spread over the community to promote the wellbeing of everyone.

Lee · 25 August 2023

★★★★★ 5/5

Google

Felicity is sure friendly and made it an easy experience

Laura · 26 March 2026

★★★★★ 5/5

Google

Struggling to find a place until I came across Anderson’s letting agents in Sutton. Very quick process Kelly showed me around the property she was very informative and told me the process every step of the way. Very quick process. Looking forward to moving in. Many thanks to Kelly and the team in Sutton 🙂10/10

Liam · 25 September 2024

★★★★★ 5/5

Google

Have rented out 3 Houses this year with Andersons the Girls in the office have been Fantastic thank you so much for all your hard work especially Kelly. You are all tremendous Polite and very Professional I do have more properties and Hands down I would love Anderson’s to carry on with my rentals Ladies Again Thank you so much and have a Merry Christmas and a Happy New Year 👍👍👍👍👍👍👍👍

Tobias · 25 August 2023

★★★★★ 5/5

Google

Felicity was great 👍 …

Muhammad · 16 February 2026

★★★★★ 5/5

Google

I spoke to Felicity today to try and help me find a new rental house. She was very polite and found the perfect property for me. I would 100% recommend using Anderson and I will definatly be using them again. Thank you !

Oliver · 19 November 2024

★★★★★ 5/5

Google

My wife and I are truly happy for the service. We were able to find our lovely home thanks to Miss Meghan Duckett who catered to all of our queries in a friendly yet professional manner. I highly recommend this agency. Once again thank you that we finally have a place we can call our home after our wedding. Godspeed. Mr. & Mrs. Strano

Salvatore · 29 September 2023