Trusted Agent profile · Sutton Coldfield
★★★★★
212 reviews across 2 platforms
14 High Street, Sutton Coldfield, B72 1UX
Anderson Residential's office in Sutton Coldfield, at 14 High Street, is rated 4.2 out of 5 across 212 reviews on two platforms, including 203 Google reviews rated 4.3.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
4/5
GoogleI had an easy going, helpful service with the company and team, with exceptional patience and professionalism from team member Kelly. Would definitely recommend and use the service again.
Hi Emily, Thank you for your wonderful review! Kind regards, Scott @ Customer Care.
5/5
GoogleFaultless experience from start to finish!
Thanks for your great 5* review Carol. Kind regards, Lucy, Customer Relations.
1/5
YellAbsolute joke of an estate agents
If you thinking about doing business with this agency don't waste your time, absolute disgrace. Called me to arrange a viewing sent me confirmation and never arrived, no call or message to cancel didn't answer phone for 40 minutes. Someone else turned up 30 minutes after to view the same property and they didn't show up to that either. Absolute waste of time!! So now the owner of the property who trusted this agency with renting out their property has now lost interest of 2 potential tenants. I would never reccomned this estate agents to anyone in fact I would warn people to avoid them
5/5
GoogleGreat service from all the ladies!!! Would highly recommend to family and friends 😄 …
Sophie Hodgson thank you for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had the pleasure of dealing with the ladies in branch for the last few years. Exceptional service and fantastic communication. I couldn't recommend them enough.
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleI have used Andersons for many years for all my rental properties and they always go above and beyond wouldn't go anywhere else and would definitely recommend
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleSince originally speaking with Ana Lemos only a few days ago she has been extremely efficient and helpful in arranging for the repayment of a deposit payment.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMs Ana Lemos, Deposit Specialist -Portfolio Manager, was very friendly and helpful in handling my deposit. Impressed!
Thank you Sisi Yuen for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally patient and helpful letting agents who kindly arranged a video tour due to us living far away and helped us to secure a lovely flat!!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleThey are brilliant. This one agent (Kelly) has completely gone out of her way to help me look for a place after my original viewing fell through. Could not of asked for a more friendly agent.👍 …
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleAndersons let my property in 24 hours with good communication and very efficient friendly staff , Well done team Anderson’s
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a good experience with the staff of the firm and I was able to get a good property in my location of choice.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
YellConcerned landlord
COVID 19I have to say I was totally shocked and disgusted to learn that the property management staff at Anderson residential are being told that they are expected to still go into their office every day to work even given government guidelines that they shouldn’t, unless they want to take annual leave or go on SSP. Apparently it’s because the company does not have the equipment they need to allow them to work from home at the moment. I am told they are waiting for the said equipment (laptops) to enable them to work from home but they haven’t been able to source them as yet. I can not believe that a large corporate company like countrywide that charge so much as they do for their management fees cannot provide their staff basic equipment to keep them safe.If you do not have the resources for them to work from home then they should go on Furlough. Shame on you. I will be considering moving my properties to a more ethical agency
5/5
YellMoving in
Kelly and Sarah were both great at helping us get the move done as quickly as possible. They’re both really nice and couldn’t do enough for us. Mega happy
5/5
GoogleExcellent service from Sarah L - very attentive and she ensured that we were communicated well throughout the letting experience. Would have no issues in recommending this agency based on the service we received.
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery bad I won’t ever deal with them again very bad experience never rent a property from them
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleLove using this local agent - professional but friendly and have always let our properties quickly and the calibre of their tenants have always been very high. Andersons are our preferred agent for lettings in Sutton Coldfield.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleLooking for a place to rent isn’t easy but Andersons really stepped up to the mark and assisted me in making it happen. What a great service provided, so helpful and friendly. They really did make the whole experience easier.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs always work was carried out quickly and efficiently. Maintenance man polite and cleaned everything before he left. Marie At Andersons sorted work to be done very quickly she was lovely and polite.with every issue I have had Anderson’s have been great. From 37 Far Highfield .
Thank you Kathleen for your kind words and 5* rating. A pleasure to read. Best wishes, Mark
5/5
GoogleAfter a difficult time with a few other agencies I found my entire experience with Anderson's(Kelly) to be smooth & seamless
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
YellHorrendous attitude Landlords beware
We live next door to an Anderson rented property. The tennants are a nightmare to live next door to. Loud music playing, motorbikes revving and speeding up and down the quiet cul de sac, large vans blocking everyone, loutish friends who hang around the house shouting, swearing, spitting and smoking I could go on.. We have complained to Andersons on numerous occasions and they simply don't care, all they care about is getting their cut at the end of each month.If this was my property they were renting out, I would be devastated to know they that they simply choose to ignore the way tennants are treating someone else's property.
5/5
Googleamazing experience with Kelly!! the knowledge and manner from this lady is amazing! she really knows her stuff and to top it off she is super friendly and nothing is too much for her. 10/10 all roundPositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleIt's a pleasure working with people, nice agents and nice people. Thank you!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
Google**TENANTS BE WARNED** What a nightmare of a business. Good to their landlords, beyond useless for the tenants. Took weeks for them to resolve any issues we had, held our deposit for an obscene amount of time, then dropped an abysmal fee on top of us for what would be £50 work anywhere else, cutting our deposit nearly in half for the cost of bulbs. WOULD NOT RECOMMEND THIS CIRCUS ACT OF A COMPANY TO ANYONE, FIND SOMEONE ELSE!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Anderson Residential's Sutton Coldfield office has 212 reviews across two platforms: 203 on Google, 9 on Yell.
Anderson Residential Sutton Coldfield is rated 4.2 out of 5 across all 212 reviews, and 4.3 out of 5 on Google from 203 reviews.
Anderson Residential Sutton Coldfield, 14 High Street, Sutton Coldfield, B72 1UX.
