Trusted Agent profile · Sutton Coldfield
★★★★★
217 reviews across 2 platforms
14 High Street, Sutton Coldfield, B72 1UX
Anderson Residential's office in Sutton Coldfield, at 14 High Street, is rated 4.2 out of 5 across 217 reviews on two platforms, including 203 Google reviews rated 4.3.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleAfter a difficult time with a few other agencies I found my entire experience with Anderson's(Kelly) to be smooth & seamless
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
YellHorrendous attitude Landlords beware
We live next door to an Anderson rented property. The tennants are a nightmare to live next door to. Loud music playing, motorbikes revving and speeding up and down the quiet cul de sac, large vans blocking everyone, loutish friends who hang around the house shouting, swearing, spitting and smoking I could go on.. We have complained to Andersons on numerous occasions and they simply don't care, all they care about is getting their cut at the end of each month.If this was my property they were renting out, I would be devastated to know they that they simply choose to ignore the way tennants are treating someone else's property.
5/5
Googleamazing experience with Kelly!! the knowledge and manner from this lady is amazing! she really knows her stuff and to top it off she is super friendly and nothing is too much for her. 10/10 all roundPositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
Google**TENANTS BE WARNED** What a nightmare of a business. Good to their landlords, beyond useless for the tenants. Took weeks for them to resolve any issues we had, held our deposit for an obscene amount of time, then dropped an abysmal fee on top of us for what would be £50 work anywhere else, cutting our deposit nearly in half for the cost of bulbs. WOULD NOT RECOMMEND THIS CIRCUS ACT OF A COMPANY TO ANYONE, FIND SOMEONE ELSE!
5/5
GoogleIt's a pleasure working with people, nice agents and nice people. Thank you!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery unprofessional compared to London’s agents. I submitted an offer through them and they don’t even bother to reply to me. After a blank silence, I decided better not to take any properties with them. Who knows what trouble can come.
Hi Marvilano, Please contact us via review@countrywide.co.uk. so that we can look further into your concern and also ensure we have your interest registered. Kind regards, Scott.
1/5
Googlenever use these estate agents be aware.. Used a few estate agents over the years all are ok and never had a problem. Anderson’s charged me cleaning charges on floor that was damaged before I moved in. And we’re rude about the whole situation.
Hi Mark Thank you for leaving this review. I am sorry to hear about your situation. If you would like us to investigate this further do not hesitate to contact us on customercare@countrywide.co.uk. Kind regards, Chris
5/5
GoogleMegan at sutton coldfield was very helpfull and approchable . I got my lovely house woop
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery unprofessional compared to London’s agents. I submitted an offer through them and they don’t even bother to reply to me. After a blank silence, I decided better not to take any properties with them. Who knows what trouble can come.
Hi Marvilano, Please contact us via review@countrywide.co.uk. so that we can look further into your concern and also ensure we have your interest registered. Kind regards, Scott.
5/5
GoogleVery pleasant experience helped with everything I needed to know for letting.
5/5
GoogleProfessional service and friendly staff that specialise in rentals. Have a tenant in less than a week at the requested price. Couldn't be happier with Andersons
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had the pleasure of working with Anderson’s for a few years now and can’t fault there professionalism and always seems to be happy tenants when I attend to maintain there properties.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAndersons have looked after a property letting for me for some years now and I have found their service excellent. Client payments are received quickly and efficiently and client communication is both regular and relevant. I deal with other letting agents professionally and find the overall standard of the industry to be fairly poor, but Andersons are very much an exception to this and I have no hesitation in recommending their services. Stuart Tullah.
5/5
GoogleI can only speak from my own experience and mine has been very positive. I have used Andersons a number of times now and found them to be helpful and responsive. Quick to return deposit in full. Would recommend.
Hi Amanda, it's great to see that you have had a great experience with our Anderson Branch! We will be sure to pass on the fantastic feedback. Many thanks, Bethany
5/5
GoogleI found renting a property through Anderson to be hassle free. Communication was prompt and accurate. They did what they said they were going to do, when they said they were going to do it without chasing.
Thank you Stephen for your 5* review of our local team. It is great to see that you seem pleased with the service provided. I will of course make sure your kind words are forwarded to our Anderson Residential team. Best wishes, Scott
5/5
GoogleI think Anderson estate agents are really good to find a property and there servive is excellent and the agent Kelly who i delt with is really professional abd friendly and i highly recommend
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleVery professional great company thankyou
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently moved and was handled by Kelly. Excellent communication, swift and easy. Couldn’t of asked for a better agent.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleQuick, friendly & helpful and very professional.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom stat to finish the whole experience was second to none. The girls were very informative and made the whole progress seamless. Many many thanks
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have rented a flat for this agency for 3 years. Easy and quick contact, quickly solve problems related to any repairs in the apartment. I am happy and recommend it.
Hi Pamela, thank you for your 5* review and kind words. All the best, Mike.
5/5
GoogleI was extremely happy with the service Kelly provided in my search for a new home.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleSarah has managed the maintenance issues of my mother’s property for some years with diligence and efficiency, being conscientious at all times, and pleasant and helpful to us. Thank you.
Thank you Yvonne for your glowing 5* review of our Anderson Residential team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleAmazing service throughout the whole process! Kelly thank you for everything!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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