Trusted Agent profile
★★★★★
188 reviews across 1 platform
19/21 Claremont Road, Surbiton KT6 4QR
Part of Leaders, see every office.
Leaders's Surbiton office at 19/21 Claremont Road is rated 4.6 out of 5 across 188 reviews on 1 platform, including 188 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleI’m an international student, and I’m truly grateful for Jhada’s consistently efficient work and patient responses. She always replies promptly and clearly, making everything much easier to understand. It’s been a great comfort to have her support.
Dear Sylsen We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleFirst time renters, we were excited and nervous. Riccardo Russo always had time for our questions, no matter how naïve, and always got back to us within half n hour max. He's helped us through the prosses beautifully, and made it a breeze for us. Thank you Ric !PositiveResponsiveness
Hi Hazell Rooney, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Surbiton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI recently had a few viewings to attend all in one day and had a pleasant experience. I was taken around by Nour, who was really cheerful and happy to try and accommodate my requests. She was able to give be details about the local area and also the different offers on flats around the area. I would definitely recommend leaders to those needing accommodation in a fast but proper manner!
Dear Amawry Freitas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCan’t thank Sophie Cole enough. Couldn’t do enough to help and accommodate. Super friendly and such a pleasure to have helping along the way.
Dear Delilahblakeney Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJosh was an excellent help when looking round a property with me. He made me feel very comfortable and put my mind at ease answering all my questions. Thank you Josh!
Dear Lorna Humble Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie Cole was amazing start to finish. Can't thank her enough for her help and enthusiasm!
Dear Emma Forsythe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have recently moved into a flat in Surbiton with Leaders - we were very impressed with how helpful Helen was and we found her to be the best agent we spoke to in our property search - would recommend!
Dear Elena, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful, attentive and responsive service received by the staff at Leaders, especially Alistair in the Surbiton branch. The whole process from start to finish was quick and easy and not a single problem encountered along the way. I have been very impressed and would recommend them to anybody that is looking for a property around Surbiton.
Dear Arun, thanks for taking time to review us, we appreciate your comments and we will be sure to make sure Alistair knows his service was appreciated.
5/5
GoogleMy situation was really difficult and many other agencies gave up, but not leaders!, Staff are super respectful and supportive, everything got done so fast, and so promptly. 10/10
Dear Lukas Moon We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleSophie and her team went above and beyond I can't thank you enough ❤️ 🙏 …
Dear Vanessa Ball Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleDespite some last minute challenges before moving into our flat, Helen was very helpful in getting us settled in. We also found Jean to be a great property manager and we are in safe hands with the Surbiton Leaders team.PositiveResponsiveness
Hi Jake Pryor, Thank you for the great review of our Leaders Estate Agents Surbiton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleRiccardo is a dedicated and pleasant property agent. He helps us a lot in the whole renting process. His passion and initiative character are the great assets to further develop his career in this industry. Once again, thank you Riccardo. Regards, Evelyn Chan
Hi Evelyn Chan, Thank you for the great review of our Leaders Estate Agents Surbiton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleRiccardo is a dedicated and pleasant property agent. He helps us a lot in the whole renting process. His passion and initiative character are the great assets to further develop his career in this industry. Once again, thank you Riccardo. Regards, Evelyn Chan
Hi Evelyn Chan, Thank you for the great review of our Leaders Estate Agents Surbiton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI had a great first experience with Leaders - Helen and Riccardo were excellent at showing me properties and were so responsive and helpful throughout the whole process - thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
Dear P R, Thank you for the great review of our Leaders Estate Agents Surbiton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleWe are very happy with Lucy’s help to find us a house.
5/5
GoogleGreat experience with the team, they were very helpful & professional and made sure I moved into the property in a short time frame (a strong requirement of mine!). I dealt directly with Sophie Cole & the Sophie the manager and can’t recommend both of them enough - thanks for your help!
Dear Wesley Cardew-smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from Sophie and the team at Leaders 👌 …
Dear Ewan Thacker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie and Simon were really helpful They help us fill our applications and procedures Great service provided !!
Dear Nelly Meneses Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie was incredibly professional and friendly and helped me through a complicated process, thank you so much Sophie and Leaders.
Dear Phil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSimon, Helen and Riccardo worked effortlessly to turn out move around in as short a time as possible. I have dealt with many agents before but Leaders in Surbiton surpassed any agency I have ever dealt with before. They were friendly, articulate and knew exactly what we wanted and ‘made it happen’ in the short period of time that we had. Their professionalism was 10/10 and I would not hesitate in using their services again, thank you all for such a stress-free move, you guys are amazing!PositiveResponsiveness, Professionalism
Hi Greg , we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Surbiton. We appreciate your time in leaving such a fantastic review about Simon, Helen and Riccardo and we are happy we could be of service. Thank you Customer Relations Team
5/5
GoogleWe have three flats in Surbiton all managed by Leaders. Over 10 years we have had no voids of any significance. Leaders have been diligent in their daily management of the properties keeping us informed of all significant events making the task of ownership easy for owners like us who have jobs to hold down too. We are now buying properties elsewhere and are disappointed that Leaders do not have offices in that area They have just re-let one of our Surbiton properties without fuss and with minimal void despite the restrictions creations created by the pandemic
Hi Nicholas, many thanks for your review. We are delighted you are happy with the service and will be sure to pass on your comments to the branch.
5/5
GoogleAmazing team! Helen was very responsive with me at all times and made my moving home very easy as well as all the documents. Thanks so much Helen!PositiveResponsiveness, Quality, Professionalism, Value
Dear Alexandra, we are very happy that Helen and the team at Leaders Surbiton were able to provide you with a positive customer experience, thank you. Kind regards Customer Care Team
5/5
GoogleAbsolutely fantastic service, Sophie has been extremely helpful! I wish I could give a 10 star review. :)
Thank you for this lovely review Jethro, I am sure Sophie will be very pleased to hear this! Best Wishes, Leaders Surbiton
5/5
GoogleLeaders in Surbiton we friendly and efficient from first contact to moving in. We dealt with Maggie in Lettings who was great. Paperwork was all electronic so no 'back and forth' with various forms and contracts. Would recommend.
Hi Alex, we are delighted to read such a great review about the team at Leaders Surbiton! I am so pleased that the process was swift and easy and that Maggie was able to be of such help. Thank you for taking the time to provide us with your feedback. Kind Regards Joe Gilliland Customer Care Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders's Surbiton office has 188 reviews across 1 platform: 188 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Leaders is rated 4.6 out of 5 across all 188 reviews, and 4.6 out of 5 on Google from 188 reviews, checked 9 October 2026.
Leaders, 19/21 Claremont Road, Surbiton KT6 4QR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.