Leaders reviews

★★★★★ 5/5

Google

Would highly recommend Leaders - Gabriel was a great help in our search for a property and all communication was friendly, prompt and clear

Daisy · 13 December 2025

★★★★★ 5/5

Google

I can't recommend this branch enough and especially Sophie Gibbs, who was key to sorting everything out. I was looking for a place two months prior, i viewed the property on Tuesday and was made an offer two days after! Sophie was super quick and diligent when communicating and informing us on what documents were required. She was also extremely friendly and went above and beyond with answering any queries. Following making an offer, Sophie has also promptly communicated at all times and her organisation is fantastic! Thank you for making the journey so smooth!

Alice · 23 September 2023

★★★★★ 5/5

Google

Gabriel at Leaders Kingston has been incredibly helpful every step of the way and I would recommend him to anyone looking in the area.

Merrick · 8 August 2026

★★★★★ 5/5

Google

As a first time renter I was quite nervous about the process but Lucy was really helpful. I appreciated her fast communication and understanding. Highly recommend!

Cassie · 22 July 2026

★★★★★ 5/5

Google

I had to find a new place to rent quickly due to my existing landlord selling the property, and the team at Leaders Surbiton were brilliant. Within 2 days I’d viewed a property and made an offer, and the application process was quick and straightforward. Sophie was always friendly and has gone the extra mile in answering my questions and helping with other things like setting up internet at the new property. I hope I won’t be moving again any time soon, but if I do I’ll certainly do so with Leaders.

E · 30 May 2023

★★★★★ 5/5

Google

I recommend Kirtan Patel for his capable handling of the transition to a new tenancy, which went very smoothly

Natalie · 15 August 2026

★★★★★ 5/5

Google

Gabriel has been professional & prompt throughout the process. Very impressed with the speed of journey from enquiry through to offer accepted.

Tom · 13 November 2025

★★★★★ 1/5

Google

Unprofessional and arrogant, especially Helen at the Surbiton branch, who doesn't seem to know what she's talking about, nor does the other staff. Helen, who claims to be a twenty-year veteran in real estate, doesn't seem to fully understand the difference between an HMO and one family household and dared to tell me I had to be 'married' to my partner to be considered a 'family' member. I consulted a solicitor who confirmed what she said was wrong. Avoid them if you prefer to deal with professionals.NegativeProfessionalism

Andrey · 27 August 2022

★★★★★ 5/5

Google

Nikesh is always very helpful and professional, he is communicative with appointments and punctual.

Jana · 13 November 2025

★★★★★ 5/5

Google

Sophie was a great help from start to finish, I had a month to find a new place and was losing hope until speaking to Sophie who booked a viewing for the following morning and got my offer accepted. She was also a efficient going through reference checks and when Sophie was unavailable or with other clients the rest of the Lettings team were ready to step in and give me the information I needed.

Rocco · 30 January 2023

★★★★★ 5/5

Google

Nikesh is brilliant. Charming, efficient and curteous and above all always on time.

Paul · 13 November 2025

★★★★★ 5/5

Google

An enormous thank you to Simon who alerted me to a property. Offered to show me the property and did so within 30 mins of me asking. Answered my queries and having sent me an offer form immediately submitted my offer which got accepted within an hour. Not easy looking for a property at this time of year so this fantastic personalised service was massively appreciated. Thanks Simon and all at Leaders. John

John · 31 December 2022

★★★★★ 5/5

Google

Thank you to Puja + team for the diligence in finding and securing a tenant of our btl. Your effort has been recognised and v. much appreciated.

T · 13 March 2026

★★★★★ 5/5

Google

Nikesh is a really good,friendly and helpful person.

Saied · 13 November 2025

★★★★★ 1/5

Google

I am sorry to be writing this, as I loved my time living in Surbiton, but I must say that the renting experience with Leaders Surbiton was THE worst estate agent experience I have had in my 7 years of renting in the UK. From the beginning to the end. At the beginning of our tenancy the Lettings team made it unnecessarily stressful when not advising us correctly about the methods of putting our deposit down. Luckily it was resolved, but as I said, just an added stress on top of moving to a new house. I was renting out a 2 bed flat with my friend and we were joint tenants on the tenancy. During the tenancy, the property management team repeatedly omitted me from important email communication regarding the house repairs and maintenance, even after I pointed that out at least three times. My housemate and I made sure we copy each other in every email correspondence and the inability of the property management team and Jean Watson to do the same is simply alarming. I would suggest they take some training in how to use the “reply all” function in emails. When we moved out of the place after almost two years, there were some issues with the check-out report. We replied to the check-out report on the same day, disproving almost all the claims providing pictures of the flat and snap shots of the check-in report. We did not receive a reply. After two weeks we sent another email asking for an update on the matter as well as requesting our deposit back. According to the TDS, the tenant should receive their deposit back within 10 days of the request. However, we did not receive our deposit back nor did we hear from Leaders. This led us to use the dispute service with the TDS. Only then Leaders finally got back to us via the dispute. Overall, renting through Leaders Surbiton was a traumatic experience and I sincerely hope that I will never come across such an unprofessional, incompetent and dishonest estate agent again.NegativeResponsiveness, Professionalism

Jitka · 27 August 2021

★★★★★ 2/5

Google

We had a great first experience with Leaders - Riccardo was excellent at showing us properties and he was so responsive and helpful throughout the whole process - thank you so much. Unfortunately when we got to the admin side of things we were let down, our contract was issued less than 1 working day before we were supposed to move in and as it was incorrect we had to move into our property without a signed agreement which was quite stressful, our first invoice was also issued incorrectly meaning we were unable to pay our deposit ahead of moving in. Again Riccardo was great at communicating with us throughout the whole thing and helped to push the process along, but we were disappointed that everything was left until the last minute, issued with errors and caused us unnecessary stress.NegativeQuality

Sarah · 27 August 2021

★★★★★ 5/5

Google

From a cast of many (other estate agents) Sophie was easily the most memorable. True that's unsurprising given she was the agent that enabled me to find a property. But also true that it happened because Sophie made sure it happened. She listened, really listened. And was flexible and professional. If I were a junior estate agent, Sophie is someone I would look up to.

Angus · 30 April 2023

★★★★★ 5/5

Google

I had the pleasure of meeting Nikesh today and found his personality polite and friendly I noted that he automatically removed his shoes before entering my property and asked before proceeding to review the items he wished to inspect as part of his 6 monthly visit. A great credit to the team

Robert · 13 November 2025

★★★★★ 5/5

Google

The least stressful moving process I have had, thanks to Nour & Sophie. Zero faults, communication on point and always at hand with any queries. Above and beyond. Keep up the great work ladies 😊 …

Zoe · 24 August 2024

★★★★★ 5/5

Google

I recently bought a flat and sold my previous one through Leaders and they were brilliant throughout. I offered on a property they were selling without having a buyer for our own, but by listing ours with them all parties involved had the confidence the team were doing everything they could to progress both sales. They also showed excellent communication skills and let us know when viewings were happening, then followed up with clear feedback. They also continued to work with us and our solicitors to progress the sale through to completion, handling queries and any issues that came up professionally and quickly. I wouldn't hesitate to work with Ryan, Adam, Chris and the team again.

Christian · 26 November 2018

★★★★★ 5/5

Google

I have dealt with Leaders in the past and have always received excellent service. The legalities of renting your flat are a bit of a minefield these days so you do need professional help. Both Helen and Simon Simon made this easy for me with assistance and advice much appreciated. Well done Helen and Simon Keep up the good work.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 27 August 2022

★★★★★ 1/5

Google

I'm generally not a fan of negative reviews, quite often most are petty and pointless but unfortunately my recent dreadful experience with Leaders of Surbiton could be useful for anyone considering renting one of their advertised properties. My wife and I saw a flat we liked and immediately called Leaders for more information, one of my first questions being are there any restrictions regarding children? To which I was informed there were none. We viewed the flat and made an offer of the full asking price and stated we would be able to move into the flat in three and a half weeks. We were told the Landlord didn't want to discuss paperwork with us for another week as he wanted someone to move in sooner. The leaders office staff assured us the flat would be ours and not to worry, we would have pulled out then and there were it not for this reassurance. After a week we were told to wait another 3 days as the Landlord was away. Finally the Lanlord agreed and accepted our holding deposit. With less that a week and a half to go before the move with removals booked and new home insurance ordered, we were informed by Leaders that the Landlord didn't want children in his property and had never agreed to children! So thanks to Leaders we could have been homeless in 10 days. The communication from Leaders was poor from the start, abrupt, and lacking any urgency, which is very unhelpful when moving home. The £492 admin fee is extortionate but fortunately we did get this back. If looking for a first rate professional service my advice would be to look elsewhere.

Sean · 26 November 2017

★★★★★ 5/5

Google

I am very happy with Lisa Baker she is very helpful and cares about here clients! Thanks Lisa Zoltan

Zoltan · 25 March 2025

★★★★★ 5/5

Google

Very happy with the service we've received from Leaders so far - Sophie has been super responsive and helpful, getting us in at short notice to view the property and then keeping us well informed and answering all our questions every step of the way once we'd made our offer. Thank you!

Liz · 29 June 2023