Oyster Properties Stanmore reviews

Hi Rishi Solanki, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's fantastic that we were able to rent your property so quickly and meet your needs. Nick, Gemma, and Niraj will be delighted to hear your kind words. We truly appreciate your recommendation and look forward to continuing to support you in the future! Best regards, Oyster Properties

Dear Rita Darbar, First, we hope you and your family are well and safe. Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took the time out to leave us a positive and detailed review about our service. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team

Dear Samir Purohit, Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Gemma provided excellent service and kept you informed throughout the process. We’ll be sure to pass on your compliments, she’ll be delighted! Your recommendation means a lot to us, and we truly appreciate your support. We look forward to continuing to provide great service to you and all our clients. Best regards, The Oyster Property Team

Dear Faizan Ali, Thank you so much for your wonderful 5-star review! We are thrilled to hear that your letting experience with Oyster Properties was smooth, professional, and well-coordinated. Gemma will be delighted to know that her support, prompt responses, and attention to detail made such a positive impact. We truly appreciate your feedback and look forward to continuing to provide you with the same high standard of service in the future! Kind regards, The Oyster Properties Team

Dear Amy Miah, Thank you for sharing your experience with us. We have reviewed our logs post your review. You were booked to view a property through us at 12:05 and you informed us very last minute that you were running 25min-30min late so our colleague informed you that we can wait for you since we had open house of appointments. She waited till 12:40pm, she couldn’t wait any longer since she had to attend other appointments. Our office then re-booked the appointment for another day at your request. Unfortunately, by then the property was already rented so we informed this and accordingly cancelled the appointment, at that point you were upset and sent a rude email to a staff member and asked for complaint procedure which was also given to you. We feel it is unfair to get a negative review when we were trying our best to accommodate you. We do encourage you to contact us 02089515558 to discuss your experience in more detail. We look forward to getting this resolved for you quickly! Best Regards, Oyster Properties Team

Dear Alexandra Balcu, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. We have investigated the matter and below is what has transpired: Having checked the inventory that was done on the day you moved in, the property was professionally cleaned, which we do for all our tenants, Upon the checkout day the property was generally cleaned by yourself. We requested for an invoice and you did not want to provide any invoices for cleaning. it is not fair for the new tenant to move into a dirty property therefore we had to get it cleaned and charge the costs to you as property was not handed back in the condition in which you received it. Secondly the garden was overgrown when we did the checkout and this had to be rectified for the new tenant to move in. The garden was in good condition when you were given the property. The contract that you had signed also clearly stated that the garden is meant to be maintained by the tenant which we regret that you did not manage to comply. We had no choice but to get it done and charge you for the same. We only charged you for what our gardener and cleaner charged, and did not add any additional charges for our admin time or our time for organizing the works- which should have all been done before you handed the key back to us. Hope this answers your clear up this concern, if you need more information feel free to call us to discuss. Thank you! Best Regards, Oyster Properties Team

Dear Kiran, Thank you so much for taking the time to share such a detailed and thoughtful review. We're delighted to hear that we were able to make your first home-selling experience smoother and less stressful. Selling a property can certainly be a complex process, so it's incredibly rewarding to know that our guidance, communication, and support made a positive difference. Nick and Mehul will be especially pleased to read your kind words. We pride ourselves on keeping our clients informed every step of the way, proactively resolving challenges, and ensuring transactions progress as smoothly as possible. It's wonderful to know that Mehul's dedication, responsiveness, and commitment helped give you confidence throughout the process. Your recommendation means a great deal to us, and we're truly grateful that you trusted us with the sale of your home. On behalf of Nick, Mehul, and the entire team, thank you once again. We wish you all the very best for the future!

Dear Butnariu Marian Ionut, Thank you for taking the time to share your concerns. We value your four years as a tenant and your consistent payment history. We understand your frustration regarding the window damage assessment. Issues involving spontaneous glass breakage can have various causes, including weather conditions, building settlement, or age-related wear, and we recognize these should be properly investigated. We apologize that an on-site inspection was not conducted promptly, as this is typically our standard procedure for damage assessments. Every situation deserves proper evaluation before determining responsibility. We would like to revisit this matter with you directly. Please contact our office at 0208 951 5558 or email us at compliance@oyster-properties.co.uk with your property address and current contact details so we can keep this matter prioritized and monitored closely. We are committed to treating all our long-term tenants fairly and finding a reasonable resolution. Best regards, The Oyster Properties Team

Dear Nazanin Kazemi, Thank you for your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, and I appreciate you taking the time to share your concerns. We understand how stressful and disappointing it must have been to have your tenancy application withdrawn, especially so close to your intended move-in date. However, I would like to clarify a few key points regarding the process. From the outset, our negotiator made it clear that your offer was conditional and subject to the landlord’s final approval. Throughout the negotiations, where offers and terms were going back and forth, we provided timely updates via email in writing, particularly when the negotiator was not immediately available by phone due to other appointments or viewings. Unfortunately, despite initial interest, the landlord ultimately decided not to proceed with your application and formally instructed us to cancel the offer. While this outcome was beyond our control, we acted as promptly and transparently as possible in communicating the landlord’s decision to you. We always aim to provide a professional and respectful service to all applicants, and I’m sorry to hear that you felt let down in this instance. Your feedback has been taken seriously and will be used as part of our ongoing efforts to improve communication and client experience. If you would like to discuss this further, please don’t hesitate to get in touch. Best regards, The Oyster Properties Team

Dear Jignesh Pithadia, Thank you for sharing your feedback. We wouldd like to address the concerns you have raised about your tenancy experience. Your tenancy was managed according to the agreed terms and all applicable legal requirements. We maintain detailed records showing that maintenance requests were logged and addressed promptly, with appropriate contractors engaged as needed. We appreciate your acknowledgment that the landlord was cooperative throughout your tenancy. The actions you have referenced were carried out following the landlord's specific instructions, as is standard practice in property management. Regular inspections are a legal requirement that we must fulfill to ensure compliance and safety standards, as outlined in your tenancy agreement. Regarding property viewings, we strive to maintain high standards of punctuality and professionalism. We encourage tenants to report any concerns at the time they occur so we can address them immediately. We value all tenant feedback as it helps us continually improve our services. We remain committed to managing all properties fairly, professionally, and in full compliance with our legal obligations. If you have any specific concerns you would like to discuss further, please do not hesitate to contact us directly. Best regards, The Oyster Properties Team

Dear Patel Umang, Thank you so much for your 5-star review! … More

Dear Evs Salta, Thank you so much for your kind feedback! We’re thrilled that Gemma was able to assist you in finding a new home so efficiently. It’s wonderful to hear that her expertise and communication made the process smooth for you, just like your experience with us three years ago. We truly appreciate your trust in Oyster Properties and look forward to assisting you again in the future. Best regards, Oyster Properties

Hi Shashi Shah, Thank you so much for this wonderful review and for your continued trust in Oyster Properties over the past ten years! It's truly rewarding to hear such positive feedback from a long-standing client like yourself. We are delighted that you are satisfied with our management of your three properties and our ability to negotiate competitive market rentals when sourcing new tenants. Your confidence in our rental management process, from securing tenants to prompt banking of rental receipts, reflects the professional standards we strive to maintain for all our landlords. Building lasting relationships with property owners like yourself is at the heart of what we do. Your loyalty over more than a decade speaks volumes, and we're honored to have earned your trust and recommendation. Thank you for choosing Oyster Properties as your property management partner. We look forward to continuing to serve you and your properties with the same dedication and professionalism for many years to come. Warm regards, The Oyster Properties Team

Dear Zaineb, Thank you for taking the time to share your feedback. We are sorry to hear that your experiences with us have left you with this impression. … More

Dear Grace, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you have experienced. … More

Dear Chaitali, Thank you so much for taking the time to share your wonderful experience with Oyster Properties! We are absolutely delighted to hear that we were able to help you close on your home under budget and ahead of schedule - that's always our goal for every client. Gemma, Mehulbhai, and Hinal will be thrilled to hear your kind words. They truly exemplify the dedication and expertise our entire team strives to deliver every day. Your successful home purchase is exactly the outcome we work so hard to achieve, and knowing we exceeded your expectations makes it all the more rewarding. We're honored to have been part of your property journey and wish you all the very best in your new home. Should you need any assistance in the future, please don't hesitate to reach out. Kind regards, The Oyster Properties Team

Dear Lukas, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an amazing experience with Irina and the team. It’s great to know that her … More

Dear Alisha Soares, Thank you so much for your thoughtful 5-star review! We are very pleased to hear that you had a positive experience with Oyster Properties and that Gemma was helpful and efficient. We will be sure to pass along your kind words to her, she will be thrilled to know her efforts were appreciated! Once again, thank you for choosing Oyster Properties. Kind regards, The Oyster Properties Team

Dear Beatrice Gaina, We're delighted to hear about your great experience renting with Oyster Properties. Thank you for your kind words about Gemma, Mehul, Dhaval, and Pauleen. We take pride in providing excellent service and assistance, and we're thrilled to know that our team has been helpful and professional in addressing your questions and concerns. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

Thank you so much, Oonagh, for taking the time to share your wonderful feedback. We’re delighted to hear that you had such a positive experience with Manesh and the Oyster Properties team. It’s especially lovely to know that his patience, friendly approach and understanding of what you were looking for helped make your property search a positive one. We’ll be sure to pass your kind words on to Manesh; he’ll be thrilled to hear them. Thank you again for your recommendation and for choosing Oyster Properties. We wish you all the very best in your new home! Kind regards, The Oyster Properties Team

Dear Shamaa Hassan, Thank you so much for your wonderful 5-star review! We are delighted to hear that your renting experience with us was smooth, stress-free, and positive. Providing quick responses, reliable support, and professional service is very important to us, and it’s great to know we met your expectations. We truly appreciate your trust and your recommendation, and we are so pleased we could help you find a new place that suited your needs perfectly. Thank you for choosing Oyster Properties! Warm regards, The Oyster Properties Team

Dear Mr. Laaredj, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and that it did not meet the standards we strive to maintain at Oyster Properties. We take all tenant concerns seriously, especially regarding deposit deductions and communication. As my colleague Kavya explained, the deductions relate to damages incurred at the property. However, if you wish to dispute these charges, you are entitled to raise the matter with myDeposits for independent review, as Kavya has already advised. Please be assured that we maintain detailed documentation for all deposit decisions and would be happy to provide you with a full breakdown of any charges. Should an error be identified, we will take immediate steps to resolve it. We also sincerely apologize for any delays in our communication during your tenancy. We have recently implemented improved protocols to ensure all tenant queries are handled more promptly in future. Your feedback is valuable to us as we continuously work to improve our services, and we would welcome the opportunity to resolve this matter directly with you. Kind regards, The Oyster Properties Team