Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA great Estate Agent used by us last year, Knowledgeable and does what they say they will, unlike some others we had experienced who either were very lame with their marketing or seemed to run their agency like a lads club.
My advice would be to give Oasis the opportunity to market your property first, I’m confident it will save you time.
Gareth · 1 August 2023
Agent replied · 30 September 2023
Thank you Gareth for your comments, we do pride ourselves at Oasis to make sure our marketing is the best for our clients. We are so happy to have assisted you.
★★★★★ 1/5
GoogleHi,
I signed a contract with Oasis for the sale of my property on 19.08.20.
Within one week of the property going on the market, I was advised that there were 68 interested parties who were being eliminated as per their financial eligibility to view the property. When I asked for an update at the end of second week I was advised to put the price down since there we no interest to view the property. When I challenged the contradiction from 68 applicants to no interest at all within a week I was not given any satisfactory explanation.
One month on having lowered the price, there has been no viewings. I do not get any updates unless I call and my calls are never returned.
Unfortunate my agreement is until 19.01.21 and I lost my faith and confidence that the house will be sold by Oasis.NegativeResponsiveness, Quality, Professionalism, Value
Adahan · 21 June 2021
Agent replied · 20 June 2024
We too are disappointed that there has not been more interest in your home, however discussing this on a public forum is not in either yours or our best interest. Ultimately we are working for the same outcome which is to get you moved.
The market is changing swiftly with far more choice for buyers than there was a few weeks ago and like all markets, values are subject to supply and demand and this is out of everyone’s control.
We have all our clients best interests at heart and I would like to arrange to meet with you personally to agree a plan moving forward. We have tried without success to contact you today to arrange this. Please could you call us at your earliest convenience.
Kindest regards
Steven Harvey
MD
Oasis Estate Agents
★★★★★ 5/5
GoogleUsed Oasis to rent out my property , was hesitant to rent out as this was my sole property and home for the last 4/5 years . Oasis put me at ease and found a tenant very quickly, their marketing for my property was very well done and looked great on video . The team at Oasis was why friendly (not annoyingly and over friendly) and helpful. I know estate agents don’t generally don’t have a great reputation but I would use Oasis again and recommend to friends and family .
Plumber · 21 June 2021
Agent replied · 20 June 2024
Thank you so much for your recommendation Aaron , we try really hard to be different from the stereotypical Estate agent! Great to see that it come's through
★★★★★ 5/5
GoogleMany thanks! Krista and the team were excellent in turning around a property in a very short time, greatly appreciated and highly recommend
Edward · 30 September 2022
Agent replied · 30 September 2023
Thank you Edward for your feedback, we are pleased we were able to get you into your new home as quickly as possible.
★★★★★ 5/5
GoogleMy experience of Oasis is that this is a professional, process led and well equipped firm.
The propert market can easily be a nightmare. For agents barriers to entry are few. Oasis are an impressive operation. Their efforts run through well beyond agreement of sale. Their people are knowledgeable, informed and suitably equipped.
Out own sale and purchase would not have happened without a very capable agent.
I am eternally grateful to Stephen, Aileen and Jonathon for pulling success from the jaws of defeat.
Paul · 30 May 2021
Agent replied
Thank you so much Paul, It is good to have all our effort and hard work recognised! I know that you will love living on the River so the stress will have been worth it.
★★★★★ 4/5
GoogleWe recently purchased through Oasis Estate Agents - it was a long drawn out process for a number of reasons - but Steve and his team stuck with it. Steve kept us up to date and was professional at all times - Question - Would I use Oasis again to buy or to sell? YES
Thanks to the Oasis team and the fact that we bought of a lovely family.
LAURIE · 29 July 2019
★★★★★ 5/5
GoogleI have nothing but 1st class service from the staines branch, Elle has been so promt in returning emails calls etc, A pleasure to deal with. Elle helped us get our dream house. Thanks again Oasis Staines Branch.
Gee · 29 July 2019
Agent replied
I am so pleased we found you your perfect home to rent!
★★★★★ 5/5
GoogleCameron was extremely helpful during the process of finding a place in a very rapidly changing market and helped me to find and place an offer very quickly on a perfect flat.
James · 17 May 2021
Agent replied · 30 September 2023
Hi James. Thank you for taking the time to leave us a great review. We are very pleased to hear how happy you were with our service and your property.
★★★★★ 5/5
GoogleMyself and my flatmates have had a really good experience with Oasis! Especially with Emilio! He has kept us in the loop the whole time and would even give me a call to help ease any stress that I had.
He was most understanding and after a horrible experience with another estate agents it was very refreshing to be able to come here and feel secure in where our money would be going.
We would all highly recommend Oasis Estate Agents!
Rebecca · 21 May 2024
★★★★★ 5/5
GoogleUsed Oasis to rent out my property , was hesitant to rent out as this was my sole property and home for the last 4/5 years . Oasis put me at ease and found a tenant very quickly, their marketing for my property was very well done and looked great on video . The team at Oasis was why friendly (not annoyingly and over friendly) and helpful. I know estate agents don’t generally don’t have a great reputation but I would use Oasis again and recommend to friends and family .
Aaron · 8 May 2021
Agent replied
Thank you so much for your recommendation Aaron , we try really hard to be different from the stereotypical Estate agent! Great to see that it come's through
★★★★★ 5/5
GoogleGreat Letting Management Company! Christine Froud Portfolio Manager is very professional, friendly and fast with communications and managing my properties. I have been with OASIS Estate Agents for years. I would definitely recommend OASIS Estate Agents to anyone.
Matthew
Matthew · 1 October 2018
Agent replied · 30 September 2023
Thank you Matthew. I am so pleased that you have trusted your investments with our letting and management service!
★★★★★ 5/5
GoogleHi Steven
I would just like to say a huge thank you to Christine Froud who was incredibly professional most effective in helping me resolve issues with my tenant. I much appreciate her talent, approach and experience she put to good use.
She certainly is an asset to your team in my eyes, and I'm sure with Oasis too. All good wishes to her and your team.
Kind regards
Melvin Beckitt
Melvin · 1 October 2018
★★★★★ 5/5
GoogleGreat Letting Management Company! Christine Froud Portfolio Manager is very professional, friendly and fast with communications and managing my properties. I have been with OASIS Estate Agents for years. I would definitely recommend OASIS Estate Agents to anyone.
Matthew
A · 24 September 2018
Agent replied
Thank you Matthew. I am so pleased that you have trusted your investments with our letting and management service!
★★★★★ 5/5
GoogleMy wife and I just moved from Australia to the UK and we were looking for a place for a while. Through a real estate app we found a place and ultimately found Oasis. Dealt with Krista Farnham and she’s been really helpful and understanding which has been such a blessing especially through these tough times. Ultimate professional whilst still real friendly. Cannot recommend her enough.
Jono · 25 September 2020
★★★★★ 5/5
GoogleI am in the process of completing, and coming to the end of a purchase. Dealing with a purchase during C-19 has been one of the most stressful things I have gone through.
I have to say that Aileen especially has gone above and beyond to make this process as smooth as possible for me. Both Jonathan and Simon have also been fantastic and they are all a great asset to your business.
I would 100% recommend Oasis in the future.
Alka · 17 March 2021
Agent replied
Hi Alka
Aileen is so good at her job and makes the moving process so much simpler. It is a stressful time even without Covid and I am so pleased that we got you moved!
★★★★★ 5/5
GoogleI was really impressed with Emilio and Matt in the Lettings teams with how quickly they got me in for a viewing and then passing on my details to the landlord and getting referencing through! Really happy with my experience.
Tanyel · 23 September 2024
Agent replied · 23 October 2024
Hi Tanyel. Thank you for the 5 Star review. It was a pleasure to help with your search.
★★★★★ 5/5
GoogleVery pleasant experience Ryan and team were professional and accommodating throughout purchase.
Harris · 1 August 2023
Agent replied · 30 September 2023
Thank you Harris, Ryan and the team were happy to assist you with finding your home and really appreciate your review.
★★★★★ 5/5
GoogleOasis are knowledgeable, professional and provide a first class service, would recommend anyone. Especially the agent I dealt with Krista Farnham.
Valdas · 30 September 2022
Agent replied · 30 September 2023
Hi Valdas. We are so pleased to hear that you were happy with our service, particularly from the wonderful Krista. All the best in your new home.
★★★★★ 5/5
GoogleKrista was extremely professional and efficient could not have received better service! I called up about a rental and within half an hour had a couple of viewings arranged for the same afternoon. She was so accommodating and helpful and her prompt response to my enquiry allowed me to secure the perfect place!
Sarah · 30 September 2022
★★★★★ 2/5
GoogleIn general, our rental experience with this company leaned towards the positive side. The apartment was lovely, well-located, and most of the staff were friendly and helpful. Although, If you're considering renting with them, here are a few tips:
1. Take thorough photos/videos during check-in and check-out.
2. Understand your contract terms and stand firm with these. Especially regarding cleaning obligations - they tried to insist we should have paid for professional cleaning (as opposed to cleaning ourselves) when we vacated the property. The Tenancy Deposit Scheme ruled in our favor, noting the absence of such obligation in our agreement. Considering the minor nature of our oversights and the existing discrepancies upon move-in, Oasis’ proposed charges were deemed excessive.
3. At the end of your tenancy utilise the Tenancy Deposit Scheme for dispute resolution if applicable.
4. When you are living in your property, promptly address maintenance issues to avoid prolonged inconveniences. We had a few annoying maintenance issues during our time renting with Oasis (a shower which didn’t emit hot water and broken radiators). We did report these on several occasions and they were not rectified until we moved out.
Towards the end of our tenancy, we encountered issues with cleaning charges and damages which we did not agree with, particularly concerning a light-up mirror (the bulb went out) and cleaning discrepancies. Whilst I admit there were some minor oversights on our part, we found discrepancies in the initial condition of the property too (which Oasis stated was professionally cleaned before we moved in). With involvement from the Tenancy Deposit Scheme, excessive charges were mitigated.
Overall, our experience was mixed. Despite enjoying our time at the property and appreciating their initial assistance, caution is advised when renting with this company.
Jade · 21 April 2024
★★★★★ 5/5
GoogleWe worked with Krista who was very personable and assisted in helping us navigate the tricky territory regarding rent deposit. One of the tenants is a student and this caused difficulty when clearing the referencing but Krista worked with us to get this sorted as painlessly as possible. We are now able to move into the home that we are so excited to live in.
Allegra · 13 August 2020
★★★★★ 5/5
GoogleI would highly recommend Oasis Estate agents very good service on the ball and really helpful. I was in a really tough spot with looking for a place to rent and they went above and beyond to help me and my family Thank you very much oasis team you have really helped us so much.
Kind regards
Jessica
Jessica · 31 August 2023
Agent replied · 30 September 2023
Thank you Jessica, we are so happy to get you moved in with your timescales. I hope you and family enjoy your new home.
★★★★★ 5/5
GoogleI’ve used this agency for over ten years and always found the staff super professional and efficient. No matter what the issue there’s always a solution. Christine ,Kayleigh made my renting experience as easy as possible. Thanks
Jared · 1 October 2018
Agent replied · 30 September 2023
Thank you Jared. Its always a pleasure to work with you! You genuinely feel like a friend as well as a very valued client!
★★★★★ 5/5
GoogleI’ve used this agency for over ten years and always found the staff super professional and efficient. No matter what the issue there’s always a solution. Christine ,Kayleigh made my renting experience as easy as possible. Thanks
A · 24 September 2018
Agent replied
Thank you Jared. Its always a pleasure to work with you! You genuinely feel like a friend as well as a very valued client!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
