5/5
GoogleEmily was so helpful in our recent rental search, super communicative and always happy to answer any questions we had. Thank you Emily and Northwood!
Agent replied · 29 January 2025
Thank you for taking the time to review us Emily.
Trusted Agent profile · St Albans
Verified
Northwood St Albans reviews
★★★★★
474 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 474 reviews on two platforms, including 440 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
About Northwood St Albans
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
Awards
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleWe found our rental home via Northwood St Albans. Our agent, Essy was extremely helpful in guiding us through the rental process and replied promptly to our emails. We would highly recommend using Northwood to find your next home!
Agent replied · 31 December 2024
Thank you for taking the time to provide this review Michelle.
5/5
GoogleChosing an estate agent was a pretty tough decision for us, especially as it was the first time we had moved in over 20 years. I'd like to say we were really glad to have chosen Northwood. They were Brilliant right from the start through to completion. Totally professional every step of the way.. Thank you Alex Brilliant!
Agent replied · 31 December 2024
We're delighted to hear that you had a positive experience with Northwood during your move. We appreciate your kind words about our professionalism and the service provided by Alex. He is a great member of our estate agency here in St Albans. If you ever need assistance in the future, please don't hesitate to reach out.
5/5
GoogleI cannot recommend Clare Lewis highly enough dealing with the potential pitfalls of property maintenance. I generally always go to her in sorting things out. Today I received an awkward request from a very fussy neighbour to my property in St Albans and by lunchtime, a fulsome ' thank you' WhatsApp message for the completed work had landed on my phone. Brilliant response, as ever!
5/5
GoogleExperience with Andrada and Clare is great. Their responses always swift and have been helpful to convey our messages and wishes to leaseholder.
5/5
GoogleThe renting experience through Northwood has been amazing so far. They fully manage the property, every email is always responded the next day, every issue is sorted out very quickly. It is a really great experience provided by everyone working there and I would certainly choose them again in the future! Edit: Sharing the experience almost 1 year from the initial review. The renting experience has still been going on great. In particular I want to call out how well Clare has handled my maintenance issues and other queries with quick responses, regular updates via email and always resolving everything.
Agent replied · 31 December 2024
Thank you, Alin! We're thrilled to hear that your renting experience with Northwood has been amazing. Our team of letting agents is dedicated to providing excellent service, and we appreciate your positive feedback. We look forward to assisting you in the future if needed.
5/5
GoogleLenka was amazing in guiding us during our first round of viewings at St. Albans. She was very transparent and professional. She arranged the viewings strategically on the same day since she knew we were commuting from London. We hope to work with Northwood and Lenka soon.
5/5
GoogleWe had a great experience working with Lenka while renting out our flat. She was efficient, helpful and always professional making the whole process smooth and stress-free. Lenka was a pleasure to work with and we truly appreciated her support every step of the way.
5/5
GoogleLenka was able to provide such valuable assistance to my family during our move. She went above and beyond to ensure a smooth transition into our new home, especially when facing a tight deadline. It's fantastic that we were able to settle in within a week!
5/5
GoogleLenka is such an amazing soul that was recommended by a friend. Since meeting her she has being quite helpful in us getting a place. My entire family would like to say a big thank you to you for the work you do. Regards, Mayowa
4/5
GoogleNorthwood maintains a professional yet approachable demeanor, which I really appreciate. They quickly found new tenants for me, and Lenka has been doing a fantastic job getting the rental apartment ready for them. I've been receiving regular updates and communication throughout the process, making everything feel seamless.
5/5
GoogleElizabeth St Albans Gave me rental information She was friendly & informative. And helped a lot & would recommend.
5/5
GoogleWorking with Essy to secure a home was smooth and stress-free. His knowledge and commitment to our satisfaction were evident throughout the process. I highly recommend the services of Northwood St Albans.
Agent replied · 9 January 2025
Thank you for the high recommendation for Northwood's services in your review above. I'm glad Essy has been so efficient in securing the home you wanted.
5/5
GoogleRenting a flat with Lenka made this experience incredibly easy and installed comfort. She is extremely helpful, diligent and sticks to her commitments, would thoroughly recommend and would always come back only to work again with her in my next property search.
5/5
GoogleI have been a customer of Northwood, St Albans for over 10 years and have received excellent service from both the lettings team and Mark Hyde from the sales team.
5/5
GoogleEmily from Northwood was very kind and professional. Our viewing in St Albans went pretty well thanks to her.
Agent replied · 29 January 2025
Thanks for reviewing us Sara.
1/5
GoogleA tenant for several years. Mostly with good correspondence and cooperation with Northwood, with exception of one person on check-out. Had to deal with a "senior" admin whose conduct was unprofessional. Non-stop guilting on her end to get me to part with my deposit, knowing it was a reach. One angry email demanded to know who's responsibility it was to pay the cleaning for "fingerprints on doors". Other ridiculous assertions that insisted on repayment included floor entrance into the unit being visibly worn (the property was lived in for seven years, did they expect me to float into the living room?), a detached carpet that was caused by their maintenance and a "missing curtain" which was photographed on the floor in the same reference it was claimed to be missing. Case escalated to TDS's resolution service who instructed Northwood to receive 10% of the deposit for some cleaning as opposed to the 65% they argued for - at one point I was told "there's no two ways about" paying such an amount. The tone and nature of the admin's emails caused stress. Her final attempt to try and avoid the case escalating claimed I should think about her proposed amount for non-missing curtains and cleaning of fingerprints to avoid "the stress and uncertainty" of going through TDS's resolution service. Mighty glad I did and encourage any tenants in the unfortunate situation of corresponding with the same person to pursue their own case. This person would stop at nothing to get the majority of the deposit to the point of suggesting to avoid TDS's resolution service. She's been with the company a long time and knew the game she was playing. Awful practice on her end and did leave me stressed for weeks. For everyone else I spoke with there, mostly great. Only other disappointment was highlighting a brothel was in operation very close to the unit and a lot of suspect characters come in and out the hallway at night. I argued this in defence of increasing the rent 12% during an annual contract review, claiming it's not that fantastic a place to live as a tenant in fact and could we meet in the middle at 5%? This was completely ignored. Hence what they considered fair game for arguing as means of keeping the deposit, some of it was hilarious. I imagine other letting agents could be worse on balance. But I wouldn't know.
5/5
GoogleFirst time with Northwood and dealing with Sam. I have to say he was very professional and polite and answered all of my queries in a timely manner. Made the entire process of switching homes an easy and effortless experience. I will be recommending Northwood to anyone moving house in the future. Sam is one of the best estate agents I have ever dealt with.
Agent replied · 8 February 2025
Thank you for the recommendation Dwayne.
5/5
GoogleAmazing experience with this estate agent! Always very responsive and kept us updated through out. We have dealt with Mark most of the time, would 100% recommend.
5/5
GoogleNorthwood, St Albans are an exceptionally professional team. They made selling our flat really easy and their knowledge of the local market was invaluable. Particular thanks to Alex for his efficiency and diligence in all things! Much appreciated!
Agent replied · 31 December 2024
Thank you, Damian! We greatly appreciate your kind words about our professional team of estate and letting agents at Northwood, St Albans. It's wonderful to hear that Alex's efficiency and diligence were of value to you during the sale of your flat. If you ever need further assistance in the future, please don't hesitate to reach out.
5/5
GoogleRecently moved into a property with my family through Northwood. Callum was our main point of contact who was very friendly, informative and updated us throughout the whole process. I would definitely recommend Northwood in the future. :)
Agent replied · 31 December 2024
Hi Megan! Thanks for your feedback. We're happy Callum made your move smooth with his friendly and informative approach. If you ever have questions or need help in the future, feel free to reach out. Welcome to your new home with Northwood!
5/5
GoogleAlways a great experience with the Northwood St Albans Team, a pleasure to deal with!
Agent replied · 1 February 2025
Thanks for the lovely comment Ellice.
4/5
GoogleLenka Cechova Thank you Lenka for all your help regarding the competition of the rental at Field Close. Your support, advice and guidance was much appreciated. We wouldn't hesitate in recommending you. Bob and Gill Kent
Agent replied · 8 February 2025
Hi Bob and Gill! Thank you so much for your kind words. We're delighted that Lenka's support, was helpful throughout the rental process. Your recommendation is truly appreciated. If you ever have more questions or need assistance, feel free to reach out. Best wishes for your time at your new place!
5/5
GoogleSamuel and his team did a fantastic and commendable job! Securing my accomodation in a shortest period of time. If you are looking for accomodation, look no further than Northwood St Albans Letting agent. Great team!
Agent replied · 8 February 2025
Hello Mastano! Thank you for sharing your positive experience with us. We're delighted to hear that Samuel and the team were able to secure your accommodation efficiently. If you ever have more feedback or need assistance in the future, feel free to reach out. We appreciate your kind words, and we're here to help!
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Questions about Northwood St Albans
How many reviews does Northwood St Albans have?
Northwood's St Albans office has 474 reviews across two platforms: 440 on Google, 34 on allAgents.
What is Northwood St Albans's rating?
Northwood St Albans is rated 4.8 out of 5 across all 474 reviews, and 4.8 out of 5 on Google from 440 reviews.
Has Northwood won any awards?
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
Where is Northwood's St Albans office?
Northwood St Albans, 48 London Road, St Albans, AL1 1NG.
