5/5
GoogleEmily was a great help throughout the process of trying to find our home. Highly recommend!
Agent replied · 24 January 2025
Thank you for the recommendation - it is appreciated.
Trusted Agent profile · St Albans
Verified
Northwood St Albans reviews
★★★★★
474 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 474 reviews on two platforms, including 440 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
About Northwood St Albans
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
Awards
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleJaydah and Elizabeth were both very helpful during the arrangement of my tenancy and my moving in.
5/5
GoogleI had a fantastic experience with Northwood from the start and on going. Samuel is very professional and helpful. He explained the process very well so I knew exactly what to expect. He truly secured a dream home for me and my children. The on going support is also great and he’s very responsive if I have any queries. I would definitely recommend.PositiveResponsiveness, Professionalism
Agent replied · 31 December 2024
We are very pleased that you have secured your dream home through Northwood.
5/5
allAgents"We had a problem following an ..."
We had a problem following an end to a tenancy where utility company did not use the correct closing meter reading. Elizabeth very efficiently sorted all of this us taking considerable time and effort. Thank you Elizabeth!
5/5
GoogleI met Lenka last weeks, I found her extremely professional and helpful. Her knowledge of the property and area was outstanding. She answered all our questions and informed us of local schools etc. She is a credit to Northwood. Thank you Lenka
5/5
GoogleLenka has been so helpful and efficient in helping with our move to St Albans, highly recommend her expertise.
5/5
GoogleNorthwood St Albans I would recommend Northwood St Albans To anyone, the support and advice provided to me has been extremely. Keeping me updated with ongoing information. All the staff work together, providing a service that is of great value. My recommendation comes with gratitude for their work. Moira
1/5
GoogleSpoke to Tariq says he’s the office manager. The Gentleman has no phone manner or empathy towards clients. His was very harsh and abrupt. When explaining dual applicant having had a stroke former MP. She showed no regard for the person or their previous experience. He then went on to shout saying he did not need to give he’s full name. As I tried to give brief examples of job role he cut me off and said he didn’t need to know. If he had looked at the name he would have had a clue to what food production engineer stood for. Please handle these agents with caution. To say the least. Will be contacting trading standards.
5/5
GoogleI had a great experience working with Emily. She was very friendly, helpful and professional. From the very first phone call she was proactive and provided excellent advice and answered all of my questions perfectly. I highly recommend Emily to anyone as she is a true asset to Northwood
5/5
GoogleExceptional experience as a new tenant. Emily has been brilliant from day one, I couldn’t have wished for a better customer service. I recommend Northwood St Albans to landlords and tenants, they’re a serious agency and you can’t go wrong with them.
5/5
GoogleNorthwoods have just relet a flat for me, the whole team offered a high level of service & Clare was extremely helpful in organising the maintenance in between lets. Thank you.
Agent replied · 31 December 2024
Thank you Alan for taking the time to write this review. Pleased to hear it.
5/5
GoogleI Loved the promptness of getting back to us and the fact that the Agent was very welcoming and in time for the appointment. It felt warm and we felt accepted before we could even make a decision.
1/5
GoogleTLDR: Agent misled us on the phone about the property allowing pets, and messed up the time of the viewing which led to wasting around 3-4 hours of our weekend and some more for our family members. I’d rather set a tent up in a nearby park than deal with these people again, at least I know what I’m getting. My partner and I were looking for a pet friendly property in the surrounding areas, and due to the nature of our work we had to get assistance from some family members in calling up agents and confirming whether the properties allowed pets. We found a property we didn’t mind the look of and got one of our family to call up, ask about pets and depending on the answer arrange a viewing. On this call the agent was made aware that we had 2 pets, and promptly and enthusiastically confirmed that pets were allowed in the property and it would not be a problem. They had also mentioned that there was another couple with pets viewing the property so naturally we thought this might be the one. Upon this information we booked a viewing which the agent confirmed was at 1:40 on the weekend and were chuffed with this, however prior to this we received text confirmation that the viewing was at 11:40. Weird, we thought, but then made the plan to arrive in st albans slightly early, go for some breakfast, and then view the property. On the morning of the viewing, we arrived in st albans and on the way to our breakfast spot we got a call from the estate agents. The agent then told us that it was actually 1:40 and that they had made a mistake sending the message in the morning. This naturally annoyed us as we were already in the town at ~10am and had to spend the rest of the day finding things to do. We decided to stick with the viewing time due to the difficulty in finding pet friendly properties, but ended up heading to the property early as we had difficulty in finding things to do without making the plans for that. Upon arriving at the property and to the person’s credit - they allowed us to come in early and were apologetic of the mistake in the scheduling. We viewed the property and it was pretty nice - new, clean and a decent amount of space (although this has nothing to do with the agents themselves). Just before leaving my partner asked the lady who was showing us around to confirm that pets were allowed and as soon as we mentioned that she looked flabbergasted, and gave us the answer that she doesn’t have the information to hand and that we should (again) call the agents to confirm this. We got back in the car and lo and behold - the agent now confirmed that this property was 100% NOT pet friendly. Credit to the lady showing us around in all honesty, but overall an absolute waste of effort, time and unnecessary stress that could have all been avoided if the people in the office were honest with us. Just hope that other couple cancelled before being disappointed like we were.
Agent replied · 31 December 2024
Hi Adam, sorry to read your comments about the viewing. We always strive to provide the highest levels of service to our clients and so we will double check the team is aware of any pertinent information moving forward.
5/5
GoogleClare Lewis’s management and support to address maintenance issues has been outstanding. We’ve had a few regular and one urgent maintenance request. They were all addressed immediately, and with a very satisfactory result. While I’ve only had experience with another agency besides Northwood, I must say Northwood is at another level. They react quickly and decisively, and ultimately get things done. Thank you very much Clare and Team!
5/5
GoogleCalled them up regarding a newly listed property and within 24 hours we viewed it and were selected within 3 days of seeing it. Rapid, hassle free, calm and professional experience. We had a wonderful lettings negotiator in Samuel Jeffries and strongly recommend him as someone to speak with on lettings in St Albans.PositiveResponsiveness, Quality, Professionalism
Agent replied · 5 January 2025
Glad it was hassle-free Vanessa - thank you for the comments.
5/5
GoogleMy partner and I recently found a new home to rent through Northwood and found the whole process easy and hassle-free. Our agent Emily was incredibly helpful throughout. We missed out on the first property we were interested in, but Emily … More
5/5
GoogleLenka has been really helpful in finding my rental property. She always gets back to me in a timely manner and makes the processes smoothly and less stressful. Thank you!
5/5
GoogleI had a fantastic experience with Northwood St Albans. The entire process was seamless and hassle-free, from viewing the flat to signing the contract. I want to give special thanks to Lenka for her exceptional knowledge, friendliness, and support throughout the process. Her professionalism and dedication truly made the experience pleasant. Couldn't recommend them enough.
5/5
GoogleWe had a very limited time to find a property and and going through the referencing. Kelly and Jade in Northwood at St Albans helped us to find a right one and to complete the referencing. They were very friendly, patient and professional and were always available in that stressful period of time and helped us to move in with no hassle. Thank you very much
Agent replied · 31 December 2024
Thank you for your feedback Naimeh, glad we were able to assist your move effectively.
5/5
GoogleMy experience with Northwood has been excellent throughout. I have mainly dealt with Callum Huntley who I have found to be extremely helpful, efficient and kind. I would recommend them to anyone.
Agent replied · 9 January 2025
Thank you for such a positive recommendation of Northwood's services - pleased to hear that you found your experience to be excellent.
5/5
GoogleI had a wonderful experience dealing with Northwood especially Lenka. She understood my family's needs and offered valuable suggestions; she was always available and promptly offered to help when required. She made our home search process smooth and gained our trust throughout the process. Thank you Lenka.
5/5
GoogleWe got a property to rent through Northwood St Albans. The process was so smooth and professional with no pressure from the agent. Emily was very friendly, patient and respectful throughout the process. We can't wait to move in.
5/5
GoogleExcellent service Essy. Highly recommend rent or buy house from Northwood. My case start viewing and moving times always touch with us. Thank you Essy
Agent replied · 8 February 2025
Thank you Udaya for the lovely review and that you received excellent service from Northwood.
5/5
GoogleIt’s my first time renting a flat in the UK. Great experience with Northwood especially Essy, he is very helpful and patient with all the questions I have. Highly recommended.
Agent replied · 31 December 2024
Thank you for the 'highly recommended' comment on your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Northwood St Albans
Has Northwood won any awards?
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
