Trusted Agent profile · St Albans
Verified
★★★★★
474 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 474 reviews on two platforms, including 440 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleWe are very satisfied with our experience and interactions with Northwood. They were very nice and helpful in showing us and providing timely information regarding the property we rented and Chanel has been very helpful when we needed support with the property management. Overall, very good experience so far.
5/5
GoogleWe have had an amazing experience renting through Northwood so far - Lenka is helpful and responds to our emails in no time. The entire process is smooth:)
Thank you for your glowing review, we are so pleased to hear that you have received excellent service from Lenka and that the entire process has been smooth. We hope you enjoy your home as much as you have enjoyed renting with us!
5/5
GoogleOur experience with Northwood has been wonderful. Specifically working with Emily Shaw who helped find us a fantastic place that we wanted to move into and made the stages of confirming place as easy as possible! Whenever we had a question she responded with impressive speed and was able to answer all our questions.
Thanks for this Kate.
5/5
GoogleWhen it comes to the rental market, there are very few agents that’s will be open and honest with you but when it came to renting through Northwood Callum was an extremely kind gentleman. I would highly recommend to a friend.
Thank you, Jade! We appreciate your kind words about Callum and our team of estate agents at Northwood. Honesty and transparency are values we hold dear, and we're pleased to hear about your positive experience. Your recommendation means a lot to us! If you or your friends have any more real estate needs, feel free to reach out.
5/5
allAgents"Elizabeth was amazing in..."
Elizabeth was amazing in assisting us with setting up our EDF accounts, after having a lot of trouble with it.
5/5
GoogleThank you to Northwoods and particularly to Lenka for helping us find an apartment and answering all our questions. Your customer care and service were amazing and delighted with the support provided to us during the entire process of moving into St Albans
5/5
GoogleSamuel from The Norwood St Albans branch was very kind, profesional and excellent agent with us. We booked our new home and moved on April 7th, 2021. He answered all our queries and was very acurate. We are very pleased with out new home. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Glad you like the new home Lucrecia, thanks for the feedback.
5/5
GoogleGreat service by Chanel from Northwoods St Albans. really professional and responsive in any queries I had. A pleasure to work with. Connor
Thank you Connor, pleased to hear the team are reacting quickly to all your queries.
5/5
GoogleRecently moved in to a property managed by Northwood. Huge thanks to Emily for making the process clear and hassle-free. Highly recommend Northwood for rental properties!
5/5
GoogleI'm currently exploring St Albans for a property to let. Northwood have been great, they have a lot of properties on their books and I've really appreciated the honesty from Emily when matching properties to what I'm looking for.
5/5
GoogleNorthwood have been professional and engaged from start to finish with the letting of my property. They gave sound advice, kept me informed on progress of viewings, and the time from putting the property on the market to the tenants moving in exceeded my expectations. Everyone I have dealt with at Northwood has been helpful and professional. Would thoroughly recommend
5/5
GoogleCallum is very responsive and speed up so much for our tenant agreement. And also be patience to explain all my question which I'm really appreciate
Thank you for your kind words! We are happy to hear that our team (and Callum in particular) has been so helpful and responsive in facilitating your tenant agreement. It is our top priority to make communication with tenants as quick and efficient as possible while also answering any questions they may have. We're glad we were able to get everything settled and are pleased to hear we exceeded expectations. Thank you for being a valued member of the Northwood St Albans family.
5/5
GoogleOur viewings with Emily were very thorough and well informed. Very easy to chat to and ask anything, she also had great knowledge of the area and where best to be located. Thanks!
5/5
GoogleI purchased property thru Northwood St Albans and from the offset Alex was helpful in making the purchase smooth and remove any blockers. We had some difficult challenges but Alex always resolved these professionally and quickly. Thank you Alex
Thank you, Vik! We appreciate your feedback. We're glad Alex was able to make your property purchase a smooth process and resolve challenges professionally and promptly. If you have any more questions or need assistance in the future, don't hesitate to reach out.
5/5
GoogleReally good experience renting my new flat with Northwoods - Callum was great at communicating and always answered any questions quickly and really helpfully!
Hi Rosie! Thanks for sharing your positive experience with us! We're delighted to hear that Callum made your flat renting process smooth. If you ever have more questions or need assistance, feel free to reach out. Welcome to your new flat!
5/5
GoogleLenka has been incredible in finding our new flat! Great communication,, super helpful and easy to chat to. Thanks so much Lenka!
5/5
GoogleNorthwood StAlbans are exemplary letting agents meeting my needs perfectly. I'm now into my twelfth year renting out my flat and couldn't be happier with the excellent and personal service they provide. Elizabeth always keeps me appriased of any maintenance work and I always receive my guaranteed rent on the same date every month.
5/5
GoogleWe had a great experience with Emily and Lenka at Northwood in St Albans while exploring rental properties. Although we ended up delaying our relocation plans, they were both incredibly helpful and professional throughout the process. … More
5/5
GoogleSo far, prompt and professional. Got all the information I needed, and received everything in time. The whole team was friendly and helpful even when my contact was not in. (Lenka helped to sort out all the paperwork, and Elizabeth invested the extra mile to handle the mess caused by Scottish Power.)
5/5
GoogleCan’t recommend this agency enough, their team here is so prompt, professional and kind. Many thanks to Emily who showed us around a few properties over the past week.
5/5
GoogleWe have just signed on to rent a property with Northwood in St Albans. Emily showed us the property, was very knowledgable and helpful about the area and the property, quick to respond and made the process nice and straightforward.
5/5
GoogleIt was nice experience with Northwood St Albans property. Highly recommended and appreciated Emily Shaw managing all the this with her professional support, best wishes! Thanks again ! Biyanka Fernando
5/5
GoogleWe have just settled into our new home with great thanks to Samuel. He has had very quick responses to my emails, been very helpful in providing all the information we needed, and went above and beyond when we required extra help. Couldnt ask for anything more. Great customer service!!
Many thanks for taking the time to write a review Laura.
5/5
GoogleLenka was absolutely fantastic in helping me move to my new home. Things were so straightforward and easy and the communication was exceptional
Hi Lewis! Thanks for your feedback about Lenka. If you have any more thoughts or need assistance in the future, feel free to let us know. Welcome to your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
