Trusted Agent profile · St Albans
Verified
★★★★★
474 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 474 reviews on two platforms, including 440 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleEmily showed me the Ramsbury Road let on Tuesday 14th January. After successfully addressing my questions prior to the viewing and showing flexibility when scheduling, she arrived on time, was informative when viewing and then followed up promptly subsequently. I couldn't ask for more!
Thank you for the review Peter.
5/5
GoogleEssy made the process of enquiring, viewing, and securing a flat to rent incredibly straight forward and easy. Quick to respond to e-mails and happy to answer questions. Would highly recommend Northwood and their team. Thank you.
5/5
GoogleAll the staff are great. Been tenants for over 10 years. Especially Chanel who goes out of her way to ensure maintenance issues are dealt with quickly. Chanel is brilliant. Can’t fault them.
5/5
GoogleJade was very helpful through the house viewing, contract signing and final move in phases in our new home. Emails were promptly responded to and she was proactive in following up with documents. Hopefully, the same service delivery is maintained through the tenancy. Thank you very much.
Hi Tomi thanks for your review, very good to hear.
5/5
allAgentsNorthwood are so lovely, they
Northwood are so lovely, they really helped me find my perfect home. Many thanks to Emily who took the time to help me every step of the way. Highly recommend!
5/5
allAgents"Northwood are so lovely, they ..."
Northwood are so lovely, they really helped me find my perfect home. Many thanks to Emily who took the time to help me every step of the way. Highly recommend!
5/5
GoogleClare was extremely helpful and efficient in resolving a recent maintenance issue for me and kept me informed throughout regarding the repair work.
5/5
GoogleThanks for service. Everything was done quickly and properly 👌 …
Thank you for taking the time to provide a review.
5/5
GoogleI appreciated the Northwood especially Emily’s her enthusiasm and dedication. They went above and beyond to ensure I had all the information I needed, and their insights were invaluable.
5/5
GoogleEmily was brilliant in a property viewing I had recently. Friendly, professional, knowledgeable about the property and willing to go the extra mile to answer my additional queries. Thank you, Emily.
5/5
GoogleI had simply the best experience with Northwood and in particular with Lenka. The most understanding agent, who not only envisioned what my needs were but, also somehow managed to go above and beyond my expectations and found the perfect home for me. Absolutely top agent! with a kind heart and hardworking. I had provided my details to other agencies too but none of them got ever close to the excellent job Lenka did for me. Forever grateful 🙏🏼
5/5
GoogleExcellent experience.. this team are outstanding and I would like to mention special persons name Chanel he is the Politeness person I ever met. He is greatly helpful and clear my all doubts small to big. He deserves all the above. Very best wishes for him.
Great to see you have received an excellent level of service from the team. Thank you for reviewing us.
5/5
GoogleI worked with Lenka to get a flat in St Albans and it was a smooth process.
5/5
GoogleVery happy to have just purchased a flat through Northwood! We needed to overcome several large hurdles, and wouldn't have succeeded without the expert assistance of branch manager Mark Hyde who stepped in and saved the day for all concerned
Glad to hear that Mark was able to help you navigate the large hurdles you mention Phil.
5/5
GoogleLenka did a great job of showing many applicants around our rental flat and helping to select the ideal candidate, who is about to move in. She coped with several bumps in the road very calmly, and brought the letting to a satisfactory conclusion on time. Northwood have been finding tenants for us for nearly 20 years and we've always had a very friendly and professional service. Thank you.
5/5
GoogleEmily was knowledgeable, professional and friendly when she accompanied us with our viewing. She has answered my emails quickly and efficiently, ensuring our move was less stressful.
5/5
GoogleEmily from Northwood is highly professional,she always keeps in mind what kind of property I was looking for and she's always friendly and really helpful and not mention that she promptly replies to emails which I was thankful for!
Very good to hear Stefana. Thanks for reviewing us.
5/5
GoogleSamuel was genuine and professional throughout the process. I’m glad to have chosen Northwood lettings. Thank you for making it happen during a very busy period.
Thank you, Felipe! We're pleased to hear that Sam was there for you. We appreciate your choice of letting agents in St Albans to be Northwood, and are here to assist you whenever you need us. If you have any more questions or require further assistance, feel free to reach out.
5/5
GoogleI had the pleasure to have Essy as my agent while trying to find the best place for me to rent. He did not only find me a place exactly the way I wanted, but he also did deal very professionally , calmly, quickly and mostly with kindness to any issues that I had to face, such as replacement of items or fixing doors and pipes. I would highly recommend Northwood Easte Agents, and if you want things to run smoothly, then definitely ask for Essy. Thank you, Essy, for making my life easy!!
5/5
GoogleLenka is a brilliant and accommodating person at this estate agents. She was accommodating and always promptly replied to any of our questions. Incredibly professional and informative estate agents overall.
5/5
GoogleI had a fantastic experience working with Lenka (from Northwood) as my property agent. She guided me seamlessly through the property acquisition process, responding promptly to all my queries. Lenka's professionalism and attentiveness made the entire experience smooth and stress-free. I highly recommend her for anyone in need of a reliable and supportive property agent. Thanks, Lenka and Northwood!
Hi Manan! Thanks a ton for sharing your fantastic experience with Lenka at Northwood! We're thrilled she made your property journey seamless and stress-free. Your recommendation means the world to us. If you ever need further assistance, we're here for you. Cheers to your new property adventure!
5/5
GoogleI dealt with Northwood St Albans for over 2 and a half years as a tenant. All people working there have been understanding of our special situation at the end of the tenancy, accomodating and always respectful. I would not hesitate to recommend them!
Thank you Andres for recommending us.
5/5
GoogleRecently dealt with the sales department at Northwood. Alex was excellent; very knowledgable and professional. I would recommend Northwood St Albans to a friend.
Thank you, Emma! We're pleased to hear about your positive experience with Alex and our sales department at Northwood St Albans. Your recommendation means a lot to us. If you or your friend ever need assistance in the future, please feel free to reach out to our estate agents.
5/5
GoogleNorthwood have been fantastic from start to finish. Thanks Mark!
Thank you for such a positive review of our services Michael.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
