Trusted Agent profile · St Albans
Verified
★★★★★
482 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 482 reviews on two platforms, including 448 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
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At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleWe used Northwood for many years, renting our property and then selling it. All done very professionally, many thanks Tim, Alex and the rest of the teamPositiveResponsiveness, Quality, Professionalism, Value
Our pleasure Nick and thank you for your kind words.
5/5
GoogleGood house viewing experience in St Albans. Emily Shaw showed her patient and professionalism in the whole process! Thank you so much!
5/5
GoogleEmily Shaw. What a lovely young lady. So helpful and very knowledgeable at her job. We wish her all the luck. Thank you Emily.
5/5
GoogleWe have found Northwood to provide very professional and efficient service. We dealt with Sam and he was very friendly and approachable. All in all a good experience!PositiveResponsiveness, Professionalism
Thank you Rose
5/5
GoogleI have been working with Sam on getting my new flat. Sam has been extremely helpful, flexible and quick especially during the current world difficulties. Would strongly recommend both Northwood St Albans and Sam
Appreciate the kind comments Sam.
5/5
GoogleChanel is very efficient and can quickly arrange for a locksmith to help me deal with the door lock problem. Thank you for your help!
5/5
GoogleVery pleased with Northwood, which had great location listed, as well as brilliant agents, most notably Essy, who's been extremly helpful in every step of the way. We've visited a first property with him, that unfortunately got secured by another candidate, but Essy diligently took notes of our needs. When a new property was about to be listed, he swiftly recommend it to us, and it indeed fit perfectly the bill. He then accompanied us through the whole application process, advising us on each step and provided us with helpful information along the way. I'm very impressed with how above and beyond he went and I'm very grateful to him for that. Thank you very much!
5/5
GoogleEmily is very helpful! helped me a lot with finding a flat and is a nice person to deal with
5/5
GoogleMany thanks to Northwood st albans letting agency TEAM. Excellent customer service, professional advice, there is no words to describe this people how they going to look after you. The properties they will provide you are professionally clean. I never have issues with any of properties I've been renting for them. I highly recommend Northwood a professional letting agency.🥇🏆 please give a like if you like this reviewPositiveProfessionalism
Great feedback, thanks Adrian
5/5
GoogleI have always had a good experience with Northwood Estate Agents in St Albans and it’s a pleasure to deal with them and I cannot rate highly enough.PositiveProfessionalism
Thank you Paul
5/5
GoogleRenting through Northwood- it's been very smooth, special thanks to Lenka for helping me navigate the initial processes!
Thank you, Hristo! We're glad to hear that your renting experience with Northwood has been smooth. We appreciate your kind words. Lenka will be happy to hear your special thanks. If you ever need further assistance, feel free to reach out.
5/5
GoogleI dealt with Giovanni from Northwood, who was always polite, patient and understanding of our situation. Very responsive and willing to answer all and any questions. Would def use them again.PositiveProfessionalism
Thanks Chantelle, appreciate your feedback
5/5
GoogleEmily helped my husband and I move to a new property in the area and we were very impressed - she is friendly, polite, knowledgable and takes initiative to follow up on questions and concerns (without being asked). We really appreciated her thoughtful service at a particularly stressful time, following ongoing frustrations with another estate agent company. Thanks, Emily!
5/5
GoogleNorthwood have provided me with exceptional service and I would highly recommend anyone wanting to let out their property. The team are professional and manage all aspects of the tenants requirements whilst keeping LL informed all the way. Thank you to all the team at St Alban's branch for your hard work!
Hello Nazir, Thank you for your kind words and recommendation! We're delighted that you're satisfied with our service and our team of estate agents in St Albans. If you have any more needs in the future, don't hesitate to reach out. Your appreciation means a lot! Best regards, The Northwood St Albans Team
5/5
GoogleProperty Manager Chanel was attentive and efficient in promptly resolving our urgent maintenance issue within a week.
5/5
GoogleGreat work from Elizabeth sorting out our utility bills and keeping us informed throughout the process. It's not easy dealing with the complications of the timelines and customer service :)
5/5
GoogleWe had a great experience with Northwood. Emily was brilliant - really informative, understanding and helpful. Very happy!
1/5
GoogleVery disappointed with the service, my and my wife had viewing property in Conley Heath, we decided to take the property on the spot and we let the agent know that we would like to pay the holding deposit straight way so that he can cancel the other viewing. He was hesitant and continued with other viewing which was shocking. I contacted him several times about the property, eventually our offer was declined without giving any reason. Agent mentioned on his email there wasn't any specific reason. Me and my wife earn over 40k per annum, paying £795 rent isn't an issue for us. If you picky about who you are going to rent the property please don't give us viewing appointment and waste our time. I would give them zero rating for not treating us fairly
Naturally disappointed to read your comments Asif. We had 4 viewings one after each other on the same afternoon and we couldn't cancel a viewing last minute, as that would be unfair on those tenants who had made the effort to visit the property. Plus another of the tenants expressed interest so to ensure we were fair to all tenants, as well as the landlord, we put all offers through to him for consideration. Unfortunately your application was not successful in this instance. Whilst I appreciate this wasn't the outcome you would have liked, I'm sure you appreciate we think it's only right to be fair to all involved. If you would like to discuss further please contact the office on 01727 734550.
5/5
GoogleEssy is extremely helpful. He understood well my needs and criteria in looking for a property. He is responsible and reliable throughout the whole process.
5/5
GoogleFrom the get-go I have found Tim, Jade, Tareq and the rest of the team at Northwoods St Albans to be straight-forward, efficient and fair. So reassuring to have these folks working with us.
Thank you Matthew, we appreciate your continued business with Northwood.
5/5
GoogleVery professional and speedy service. Samuel was more than helpful brilliant service all round.
Thank you, Richard! We're pleased to hear about your positive experience with our professional and speedy service, especially with Sam. We appreciate your feedback!
5/5
GoogleFriendly professional service from the whole team. Seem genuinely interested in providing the best for tenant and landlord. Better than other agents i used in St Albans! Recommend.
Thank you for the recommendation Tina.
5/5
GoogleSamuel was professional, easy to talk to, and very knowledgeable about the local market. It was a pleasure to meet him
5/5
GoogleJust let them know,what you want. They will find it for you. I did and enjoying new place now thank you Sam.PositiveResponsiveness, Professionalism
Hi Tulay thank you, we're glad you're enjoying your new place.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Northwood St Albans and up to three other top-rated agents near St Albans.
