5/5
GooglePleasant experience with Lenka, first of all showed up and on time which is always a plus, and kindly let me get a proper feel of the property and wasn't pushy so overall a good experience and from that i made an offer.
Trusted Agent profile · St Albans
Verified
Northwood St Albans reviews
★★★★★
474 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 474 reviews on two platforms, including 440 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
About Northwood St Albans
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
Awards
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleWe arranged for a property viewing and Emily has happily taken us in. She is very approachable and very easy to get along with!
Agent replied · 24 January 2025
Thank you Marc for your comments.
5/5
GoogleI had a great experience with Northwood St Albans. Samuel guided the process very well, and am happy to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 8 February 2025
Thank you Marcus, I have passed on your kind comments to Sam.
1/5
GoogleWe rented a property in Frogmore from Northwood from July 2013 - July 14. They could not read inventories nor could they understand contracts. In one of their inspections we were told that we had too many belongings for them to inspect the house. We were also criticised for staining the work surfaces in the kitchens. The stains in question were on the wooden boards I own and which were out in the kitchen sides. They would not retract their statements even when sent evidence of these boards. Our landlady decided that she wanted to move back in before the end of our contract and we had to explain to the agent that this was not possible due to the terms upon which all parties had agreed. The landlady entered without permission or with mere minutes notice, caused damage when she was in the property which she then tried to pin on us as tenants and caused undue stress and upset. After endless 'phone calls and emails we had a meeting with the manager of the company to try and placate us. We were mollified for a short while, however the further actions of the company showed how they really considered their tenants. When it came to handing the property back, we had vacated a week before the end of the contract. I arrived at the property half an hour before the arranged 'checkout time' to find the agent had entered the property without permission. We still had possession of the house and therefore he either needed our permission to enter in our absence or had to wait for us to arrive. After leaving the property we had countless emails from the manager of the branch ensuring us that they had contacted the water, gas and electricity boards to inform them of our move and that it was their responsibility to do so. After several weeks of waiting for a final bill I contacted the manager again and again received confirmation that these companies had been contacted. Two months on I contacted the boards myself to be informed that they had received partial information from Northwood and that we were in fact owed a total of £500 between the various companies due to over payment of bills thanks to the lack of information having been given by the rental company. We also had to continuously call the company to receive payment of our refunded deposit. The entire process of our rental with Northwood was traumatic and unpleasant and my wife was made physically ill by the process. We are now sincerely angered by the experience and would advise anyone considering using this agency to avoid them at all costs.
Agent replied · 8 February 2025
Thank you for your review - we are disappointed to read your comments. We are a business very committed to treating all our clients fairly, including our tenants, which is why we are members of the Property Ombudsman, The Tenants’ Voice and Safe Agent. Whilst a significant amount of feedback we receive is very positive, we are always looking to improve our service levels and, as such, would welcome the opportunity for you to contact the office to discuss the situation with Tim 01727 734500.
1/5
GoogleShocking experience. Arrogant and unhelpful staff. When I called to inquiry about a 2 bedroom property to rent I was told the landlord doesn't allow smokers. I am a non smoker myself, however my friend who is looking to share the property is seeking help from NHS to quit smoking. I was guilty of being honest to the staff about my friend's smoking habit. I asked him to speak to the landlord then let me know if he would be willing to rent the property to us on the basis that my friend won't be smoking. The staff I was speaking to was not interested in listening to me at all. Instead he kept repeating himself like a robot and was quick to discriminate and judge my friend. Not impressed. Won't be using this property agent at all. Stay away!
Agent replied · 8 February 2025
Dear Shahid, I am sorry to hear that you are disappointed with your experience of Northwood. We strive to be very courteous and professional with all our clients. As an agent it is our role to understand our landlord’s requirements and to know whether a smoker is allowed in a particular property. I’m sure you would prefer us to let you know there and then, rather than waste your time. I appreciate you may be disappointed by the outcome but I hope you understand that we need to uphold our landlords’ wishes. I am happy to discuss this further with you. Please contact the office and ask for Tim.
5/5
GoogleThanks Chanel for promptly organising the maintenance on my property
5/5
GoogleThank you Essy Mashinchy for finding me the best property. It was really fast process. Keep working hard.
5/5
GoogleBought our first house through Northwood and had a great experience! Alex, our sales director, is a genuinely nice guy and was super helpful throughout the process. Really impressed with the service as I've previously only had bad experiences with estate agents. Would definitely recommend!
Agent replied · 31 December 2024
We're delighted to hear about your positive experience buying your first house through our estate agents in St Albans, Johanna. Thank you for your kind words about Alex and our service. We're here to make the process smooth and enjoyable. Your recommendation means a lot to us! The Northwood St Albans Team
5/5
GoogleEssy has been really helpful and professional through the process of finding new tenants for us.
5/5
allAgents"Resolving an issue with..."
We truly appreciate the effort Elizabeth has put into resolving the issue with WelHat Council regarding Council Tax, especially in securing the full 30day grace period. It’s been a long and challenging process, and her persistence and diligence in navigating it have been invaluable.
5/5
GoogleHelpful and friendly service. We dealt with Giovanni who helped us move into our new home. Recommended.
Agent replied · 8 February 2025
Much appreciated Carly
5/5
GoogleI had great experience with Emily in securing a rental property. She was very professional and personable and provided candid advice regarding the next steps in securing the property. Very quick to respond to emails and overall provided a very smooth experience.
5/5
GoogleEmily was delightful and provided a thorough explanation of the property.
5/5
GoogleGreat service in lettings. Any problems of the accommodation was dealt quickly and efficiently. Lettings staffs (especially Jade and Tareq) are very helpful and friendly. Highly recommended.
Agent replied · 8 February 2025
Thank you Carol
5/5
allAgents"I recently sold and purchased ..."
I recently sold and purchased a property through Northwood. Mark did the valuation on my property and found me my current property. I found his service to be exceptional from start to finish. He was very professional and made the process as smooth as possible
5/5
GoogleSam and Callum did a fantastic job in helping me find a tenant for my flat. They literally organised everything for me and that meant I didn't have to worry about anything at all. Well done guys 👌 …
Agent replied · 8 February 2025
Great to hear the team have worked hard to find you a new tenant Rose... thank you for your review.
1/5
GoogleIf you are a landlord who wants to avoid prolonged void period and rent out your property at a reasonable price, this estate agent is definitely not the one for you. They simply don’t care. Unprofessional and inefficient. Avoid at all costs.
Agent replied · 31 December 2024
Good morning, we have checked our records/systems and spoken with the team and we cannot find any communication or contact under the name Grayson Bradley. By all means call us on 01727 734550, but I would ask that you take down this review as it doesn't appear to be relevant at all to Northwood St Albans (which is an independently owned business). Thank you in advance.
5/5
GoogleWe had a good experience with Northwood. Essy was helpful and reponse quickly.
5/5
GoogleThe people at Northwood were incredibly helpful all the way through the rental process. Emily in particular was incredibly helpful during viewings and also with the paperwork to sign my new rental agreement. I am very happy and appreciative of all the effort, look no further than Northwood if you wish to rent a property!
5/5
GoogleAs a Landlord, Andrada & her colleagues at Northwood make renting out easy, managing servicing, repairs & contract renewals smoothly & efficiently.
5/5
GoogleThis is my first time renting my property through Northwood and they went above and beyond to find me the perfect tenant. They kept me in the loop throughout the process. Thank you Northwood - highly recommend to any landlord looking for a great agent
5/5
GoogleEssy at Northwoods has been a pleasure to work - he always gave excellent service.
5/5
GoogleI have just started renting my property through Northwoods & have so far been super impressed with their service. Friendly, efficient, honest & communicative. I couldn't fault them & looking forward to the rest of the tenancy running as smoothly as it has done up to now. Thank you!
5/5
GoogleI was shown the properties by a lovely lady named Lenka. She was very professional and extremely knowledgeable with the property and the local area. I would wholeheartedly recommend these agents to any friends or family wishing to move. Thank you for all your help.
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Questions about Northwood St Albans
Has Northwood won any awards?
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
