5/5
GoogleWorking with Emily to find our family home has been effortless. We’re moving from Australia back to the UK with our small family, and she has made the process so easy. I couldn’t recommend her enough
Trusted Agent profile · St Albans
Verified
Northwood St Albans reviews
★★★★★
482 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 482 reviews on two platforms, including 448 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
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About Northwood St Albans
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
Awards
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleSam and team are very helpful
Agent replied · 8 February 2025
Thanks Erjon
5/5
GoogleCallum was a good agent
5/5
GoogleWe have just completed the rental process for a house with Northwood and Jade, Kelly and Elizabeth have been nothing but friendly and helpful with all our queries, which is definitely what you need during such a stressful time! Our initial tenant checks went through in under a day and they have been good at keeping us updated with each stage in the process.
Agent replied · 8 February 2025
Thanks Rachel
5/5
GoogleI have dealt with Northwood and, in particular, Chanel a few times over recent weeks. What a breath of fresh air, exceptional service, fast responses, polite, professional and very efficient. If you're in the market, pop in and see her and the team, you won't be disappointed.
5/5
GoogleHad a great experience dealing with Callum, made the process of moving into my new apartment rapid along with being well organised & helpful - highly recommend using their services
Agent replied · 31 December 2024
Pleased to hear Callum has provided such an excellent experience to you and thank you for taking the time to write this.
5/5
GoogleEverything was nice, Jade helped us and explained everything about house deeply. Thanks
Agent replied · 8 February 2025
Appreciate you writing a review Huri.
1/5
GoogleAmateurs! no one follows up, they take a million of personal details about you that they don't actually need and don't follow up when you ask specific questions after house viewings- not professional, would not trust these guys one bit. Go elsewhere, plenty more estate agents more interested in your custom.NegativeResponsiveness, Professionalism
Agent replied · 8 February 2025
The information we ask for is generally what agents request and it helps us to refine the search for you on properties we are advertising. We have been facing an extremely busy time at the moment, but we work very hard as a team to respond to all emails and phone calls including requests for information.
5/5
GoogleJade was really nice and helpful. The flat was spotless and in the expected conditions.
Agent replied · 8 February 2025
Glad to hear this Gemma.
5/5
GoogleHad such a great experience with Lenka. So helpful and friendly and a real asset to Northwood. Really goes above and beyond to help you find a suitable property to meet your needs. Would highly recommend.
5/5
GoogleWe received really clear and helpful advice about rentals in this area. We were particularly impressed by Elizabeth phoning us back to check if we needed any further information!
Agent replied · 8 February 2025
Hi, Bronia! Thanks for sharing your experience with us! We're happy to hear you appreciate our advice. Elizabeth is fantastic, and it's great to know she went the extra mile for you. If you have more questions or need assistance in the future, we're here for you.
5/5
GoogleFirst class, stress free experience dealing with Tim and his team. Honest and helpful, will use again.
Agent replied · 8 February 2025
Many thanks Andy, look forward to working with you again!
5/5
Google⭐⭐⭐⭐⭐ 5/5, Outstanding Service from Emily Shaw at Northwood I recently had the pleasure of working with Emily Shaw from Northwood, and I … More
5/5
allAgentsMy partner and I had amazing
My partner and I had amazing service from Essy in St.Albans. He was so helpful and straightforward with everything, as well as very knowledgable about the property we were interested in. We could contact him anytime and he came back to us more or less straight away with any queries we had. Definitely recommend!
5/5
allAgents"My partner and I had amazing..."
My partner and I had amazing service from Essy in St.Albans. He was so helpful and straightforward with everything, as well as very knowledgable about the property we were interested in. We could contact him anytime and he came back to us more or less straight away with any queries we had. Definitely recommend!
5/5
GoogleHad a very nice experience of tenancy with Northwoods. Each process was digitally organised and required minimal effort. Lenka from Northwood was very supportive throughout and was always available to respond to our queries. I would highly recommend Northwood if you you are looking to buy/sell or rent a property in UK.
5/5
GoogleI am really happy for the house which am living.I really recommend northwood for your search of homes ,they are friendly,supportive and also keep professionalism in their approach.
Agent replied · 31 December 2024
Hi, Swathy! Thanks for the positive feedback. We're glad you're happy with your home. If you ever need assistance or have more questions, feel free to reach out our estate and letting agents' office. We appreciate your recommendation!
5/5
GoogleWe felt very supported and reassured by Mark throughout the process of purchasing our property. I highly recommend Northwood Estate Agents!
Agent replied · 6 February 2025
Thank you also Andriana for supporting Northwood Estate Agents, we value your comments and feedback. I trust you will continue to enjoy the high service levels you've been receiving thus far..
5/5
GoogleNorthwood are a very good estate agent & Clare in particular has been very helpful any time a problem has needed sorting.
Agent replied · 8 February 2025
Glad to hear that Clare has been helping you with any issues with the property.
5/5
GoogleGood communication, things get resolved fast.
5/5
GoogleWe were selling in St. Albans to move away and Alex at Northwood was very responsive, professional and efficient. Communication was great and we found him to be the most realistic and pragmatic of all the agents we spoke to initially. We would absolutely recommend Northwood.PositiveResponsiveness, Professionalism
Agent replied · 8 February 2025
Thank you for the recommendation Luke.
5/5
GoogleEmily offered us a wonderful service, showing tremendous flexibility and helping us secure a place in no time. Would highly recommend both Northwood and Emily.
5/5
GoogleWe had the pleasure to work with Essy. We were looking for a flat in difficult market conditions. The agents and Essy have been extremely helpful. We sealed a deal in 2 days and the overall process was seamless and efficient. Vary happy with the overall collaboration.
5/5
GoogleNorthwood Estate and Letting Agents are a very professional and extremely supportive company. Chanel in particular has excellent communication skills, very responsive and efficient. Dealing with request with no hesitations. Very friendly and always polite! I would not hesitate to use them !
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Questions about Northwood St Albans
Has Northwood won any awards?
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
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Tell us what you need and we'll pass your enquiry to Northwood St Albans and up to three other top-rated agents near St Albans.
