5/5
GoogleHad such a great experience with Lenka. So helpful and friendly and a real asset to Northwood. Really goes above and beyond to help you find a suitable property to meet your needs. Would highly recommend.
Trusted Agent profile · St Albans
Verified
Northwood St Albans reviews
★★★★★
474 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 474 reviews on two platforms, including 440 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
About Northwood St Albans
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
Awards
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleWe received really clear and helpful advice about rentals in this area. We were particularly impressed by Elizabeth phoning us back to check if we needed any further information!
Agent replied · 8 February 2025
Hi, Bronia! Thanks for sharing your experience with us! We're happy to hear you appreciate our advice. Elizabeth is fantastic, and it's great to know she went the extra mile for you. If you have more questions or need assistance in the future, we're here for you.
5/5
Google⭐⭐⭐⭐⭐ 5/5, Outstanding Service from Emily Shaw at Northwood I recently had the pleasure of working with Emily Shaw from Northwood, and I … More
5/5
GoogleFirst class, stress free experience dealing with Tim and his team. Honest and helpful, will use again.
Agent replied · 8 February 2025
Many thanks Andy, look forward to working with you again!
5/5
allAgentsMy partner and I had amazing
My partner and I had amazing service from Essy in St.Albans. He was so helpful and straightforward with everything, as well as very knowledgable about the property we were interested in. We could contact him anytime and he came back to us more or less straight away with any queries we had. Definitely recommend!
5/5
allAgents"My partner and I had amazing..."
My partner and I had amazing service from Essy in St.Albans. He was so helpful and straightforward with everything, as well as very knowledgable about the property we were interested in. We could contact him anytime and he came back to us more or less straight away with any queries we had. Definitely recommend!
5/5
GoogleHad a very nice experience of tenancy with Northwoods. Each process was digitally organised and required minimal effort. Lenka from Northwood was very supportive throughout and was always available to respond to our queries. I would highly recommend Northwood if you you are looking to buy/sell or rent a property in UK.
5/5
GoogleI am really happy for the house which am living.I really recommend northwood for your search of homes ,they are friendly,supportive and also keep professionalism in their approach.
Agent replied · 31 December 2024
Hi, Swathy! Thanks for the positive feedback. We're glad you're happy with your home. If you ever need assistance or have more questions, feel free to reach out our estate and letting agents' office. We appreciate your recommendation!
5/5
GoogleWe felt very supported and reassured by Mark throughout the process of purchasing our property. I highly recommend Northwood Estate Agents!
Agent replied · 6 February 2025
Thank you also Andriana for supporting Northwood Estate Agents, we value your comments and feedback. I trust you will continue to enjoy the high service levels you've been receiving thus far..
5/5
GoogleNorthwood are a very good estate agent & Clare in particular has been very helpful any time a problem has needed sorting.
Agent replied · 8 February 2025
Glad to hear that Clare has been helping you with any issues with the property.
5/5
GoogleGood communication, things get resolved fast.
5/5
GoogleWe were selling in St. Albans to move away and Alex at Northwood was very responsive, professional and efficient. Communication was great and we found him to be the most realistic and pragmatic of all the agents we spoke to initially. We would absolutely recommend Northwood.PositiveResponsiveness, Professionalism
Agent replied · 8 February 2025
Thank you for the recommendation Luke.
5/5
GoogleEmily offered us a wonderful service, showing tremendous flexibility and helping us secure a place in no time. Would highly recommend both Northwood and Emily.
5/5
GoogleWe had the pleasure to work with Essy. We were looking for a flat in difficult market conditions. The agents and Essy have been extremely helpful. We sealed a deal in 2 days and the overall process was seamless and efficient. Vary happy with the overall collaboration.
5/5
GoogleNorthwood Estate and Letting Agents are a very professional and extremely supportive company. Chanel in particular has excellent communication skills, very responsive and efficient. Dealing with request with no hesitations. Very friendly and always polite! I would not hesitate to use them !
5/5
GoogleProces for applying for apartment it was very easy.Agent Lenka it was very helpful.We are very happy now in our new home.
Agent replied · 31 December 2024
Pleased to hear you are happy in your new home and that Lenka made the whole process so easy for you.
5/5
GoogleVery positive and easy experience working with Lenka & team, who were helpful and flexible throughout!
Agent replied · 31 December 2024
Hi Calum thanks for taking the time to write a review. Great to see that everything went well and that Lenka was very supportive.
5/5
GoogleThe guys at Northwood have been great. From the point where we took the property to the day we moved out. During our time at the flat, we had a big water leak from the flat upstairs and Northwood went out of their way to get things sorted. Good humoured, efficient and a pleasure to deal with!
Agent replied · 8 February 2025
Thank you for writing these comments Stefan - I know it wasn't much fun for you at the time but I'm pleased we were able to get things sorted very quickly!
5/5
GoogleLenka provided exceptional service throughout our moving process. She was always responsive, friendly, and went above and beyond to ensure everything was handled smoothly. Her attention to detail and willingness to assist made our experience stress-free. We highly recommend her services!
5/5
GoogleWe had a great and very helpful experience with Emily S! She was amazing in answering any questions we had.
5/5
allAgentsAll agents dealt with at
All agents dealt with at Northwoods have all been so polite dealt with outcomes in a very understanding way, I have had the pleasure of dealing with Essy, Samuel, Callum and Lenka. With particular positive communications with Essy and Callum.
5/5
allAgents"All agents dealt with at..."
All agents dealt with at Northwoods have all been so polite dealt with outcomes in a very understanding way, I have had the pleasure of dealing with Essy, Samuel, Callum and Lenka. With particular positive communications with Essy and Callum.
5/5
GoogleClare and the rest of the team quickly addressed a maintenance issue I had at my place, highly recommend them.
Agent replied · 31 December 2024
Thank you for taking the time to provide a review Jose.
5/5
GoogleVery pleased with the whole renting process with this branch of Northwood. The agent that worked with us, Giovanni, was easy to contact and speak with, clarified everything we asked and moved the whole renting process (part of it during a lockdown) in very organized way.PositiveResponsiveness, Quality, Professionalism
Agent replied · 31 December 2024
Glad the process went well Bruno, thanks for the feedback
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Northwood St Albans
Has Northwood won any awards?
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
