5/5
allAgents"Amazing..."
Had a issue once in my flat and Clare on the letting team got it sorted very quickly, great service and highly recommended.
Trusted Agent profile · St Albans
Verified
Northwood St Albans reviews
★★★★★
474 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 474 reviews on two platforms, including 440 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
About Northwood St Albans
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
Awards
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
allAgents5/5
GoogleIf I could give Sam and Emily 6 stars, I would! Super professional, efficient, thorough (and absolutely lovely). It has been a joy working with them so far
5/5
GoogleI viewed a room with Emily Shaw from Northwood agents . She was very kind and helpful, making it a pleasant experience. She even helped me with my phone handling problems. Thanks again Emily
1/5
GoogleExtremely unprofessional, highly recommend to avoid using this one. They provide misleading information about the property and caused us extreme inconvenience and money loss.
5/5
GoogleAs a contractor for many years at Northwood/Abbey estates, I can only say how amazing the team are,highly efficient and loyal to both landlords and tenants.Also very professional and quick to respond to their tenants needs when required.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Thank you for the post Dom
5/5
allAgents"I am a new home buyer, and..."
I am a new home buyer, and have minimum experience in buying property. Thanks for Callum provide his wonderful service to help me went through such long and tough process. I definitely will recommend him to others.
4/5
GoogleTheir professionalism and attention to detail during the viewing were greatly appreciated. I highly recommend them.
Agent replied · 8 February 2025
Thank you for highly recommending us Mulangi, we appreciate you taking the time to write a review.
5/5
GoogleLenka Cechovais always very attentive and courteous in her support, I can recommend her without any doubts.
Agent replied · 7 January 2025
Thank you Igor for recommending Lenka.
5/5
GoogleSuper service from Samuel ,Lenka & the team in Northwood estate agency. Thanks for the support end to end. All the very best Antonio
5/5
GoogleGreat help from the team. Thank you for helping me find me new home
Agent replied · 8 February 2025
We're glad to have been of assistance in finding your new home, Ali. If you have any more needs or questions, feel free to reach out to our estate agents in St Albans. Welcome to your new place!
5/5
GoogleHave used Northwoods for many years, they are very professional and polite with it
Agent replied · 8 February 2025
Thank you Chris for writing this review and pleased to hear we are providing you with a very professional service.
5/5
allAgents"Great communication and..."
Great communication and service from Elizabeth. Always polite and helpful.
5/5
GoogleGreat team. Viewed a lot with them and they were always very knowledgeable. Alex in particular couldn't do enough for me, answering any questions I had. Would happily recommend them to anyone looking to buy or sell in the St Alban's area!
Agent replied · 31 December 2024
Great, thanks for that Niall.
5/5
GoogleFantastic service. Spot on according to my requirements. Special thanks to ESSY negotiate properly between me and landlord. Clever employee to make me happy also keep landlord happy 5⭐️ for him. He knows his job very well. Syed.
5/5
GoogleOur Agent, Samuel, did a fantastic job! always there for you, able to answer all our kind of questions. He's nice, trustworthy with great communication skills. Thanks a lot again, we are very happy with our new home!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 8 February 2025
Thanks Monika, glad you like your new home.
5/5
GoogleThe house looked clean and well maintained, the attendant was patient, friendly and gave a very professional impression
1/5
GoogleTime wasters. Agree appointments for viewing and pull out 40 minutes before
Agent replied · 8 February 2025
We apologize for any inconvenience, Más. This is not the level of service we aim to provide. Please contact our office of estate and letting agents directly so we can address this issue and ensure a better experience in the future!
5/5
GoogleA very smooth and reliable agent, made my move very enjoyable.
Agent replied · 8 February 2025
Hello Vika, We're delighted to hear that your experience with us was smooth and enjoyable. Thank you for your kind words! If you need anything in the future, feel free to reach out. Best regards, The Northwood St Albans Team
5/5
GoogleThese estate agents go always the extra mile for you. They always have a open ear for your issues as tenants and deal with it on time. Very professional, helpful and honest! Thank youPositiveProfessionalism
Agent replied · 31 December 2024
Glad we could help Dilek. Thanks
5/5
GoogleI rented a house through Northwood recently. Lenka, my agent, is so helpful and supportive👍👍 …
5/5
allAgentsProperty
Northwood Estates and Chanel, Clare and Essy in particular have been enormously heloful managing our property. Whenever things need doing they are organised quickly and efficiently and economically. We would highly recommend them.
5/5
GoogleVery helpful and friendly throughout our flat purchase.
Agent replied · 8 February 2025
Hello Rob, thank you for posting a review for us.
5/5
GoogleI had great experience with the agent Essy while looking for a property. He was professional and very kind. He was very helpful, and understanding. He is no doubt great asset to the company.
5/5
Googleprofessionalism excellent support very kind and polite and professionals
Agent replied · 8 February 2025
Thank you for the great feedback, Alexia!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Northwood St Albans
Has Northwood won any awards?
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
