Trusted Agent profile · St Albans
Verified
★★★★★
482 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 482 reviews on two platforms, including 448 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
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At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleSam and Callum did a fantastic job in helping me find a tenant for my flat. They literally organised everything for me and that meant I didn't have to worry about anything at all. Well done guys 👌 …
Great to hear the team have worked hard to find you a new tenant Rose... thank you for your review.
1/5
GoogleIf you are a landlord who wants to avoid prolonged void period and rent out your property at a reasonable price, this estate agent is definitely not the one for you. They simply don’t care. Unprofessional and inefficient. Avoid at all costs.
Good morning, we have checked our records/systems and spoken with the team and we cannot find any communication or contact under the name Grayson Bradley. By all means call us on 01727 734550, but I would ask that you take down this review as it doesn't appear to be relevant at all to Northwood St Albans (which is an independently owned business). Thank you in advance.
5/5
GoogleWe had a good experience with Northwood. Essy was helpful and reponse quickly.
5/5
GoogleThe people at Northwood were incredibly helpful all the way through the rental process. Emily in particular was incredibly helpful during viewings and also with the paperwork to sign my new rental agreement. I am very happy and appreciative of all the effort, look no further than Northwood if you wish to rent a property!
5/5
GoogleAs a Landlord, Andrada & her colleagues at Northwood make renting out easy, managing servicing, repairs & contract renewals smoothly & efficiently.
5/5
GoogleEssy at Northwoods has been a pleasure to work - he always gave excellent service.
5/5
GoogleThis is my first time renting my property through Northwood and they went above and beyond to find me the perfect tenant. They kept me in the loop throughout the process. Thank you Northwood - highly recommend to any landlord looking for a great agent
5/5
GoogleI have just started renting my property through Northwoods & have so far been super impressed with their service. Friendly, efficient, honest & communicative. I couldn't fault them & looking forward to the rest of the tenancy running as smoothly as it has done up to now. Thank you!
5/5
GoogleI was shown the properties by a lovely lady named Lenka. She was very professional and extremely knowledgeable with the property and the local area. I would wholeheartedly recommend these agents to any friends or family wishing to move. Thank you for all your help.
5/5
GoogleElizabeth at Northwoods isn’t just a lovely lady who helped me with a problem: she was compassionate whilst she sorted it out, very quick in dealing with it and lifted the problem from my plate immediately. A great member of the Northwoods team.
5/5
GoogleChanel did a great job of looking after both tenant and the landlord - fast response, good solution and done with excellent customer management manner. Thanks very much (the landlord)
Glad you were so pleased by Chanel's work Anthony. We always work hard to resolve issues and organise any necessary works.
5/5
GoogleVery positive experience with Clare who helped to quickly sort out issue with a broken fridge, much appreciated.
5/5
GoogleI was shown a flat for rent by Emily Shaw, who was very friendly, helpful and informed. She was able to answer all my questions. She was very quick to confirm my viewing appointment and subsequent application acceptance. It was a very positive experience.
5/5
GoogleAs a responsible Landlord, I always try to ensure the rental property is in the best condition possible for new tenants. Lenke and Northwood did a great job in finding suitable tenants for the size of the property and then sourced good quality tradesmen to undertake maintenance work to ensure the property meets expectations.
5/5
GoogleI had a really pleasant experience working with Essy and Lenka who were very prompt and professional in getting me through the process of letting and moving into my new place. Thank you so much to you both and it was an absolute pleasure having you both assist me through this process
5/5
GoogleHave nothing but praise for Callum at Northwood. Always responsive, flexible and accommodating. What I really appreciated is how honest he is and how patient he was with us. Great experience with buying through this estate agent. Thank you again Callum!
5/5
GoogleAgent was superb, and was of great help
5/5
GoogleWe couldn't be happier with our experience at Northwood and their excellent team of agents. Essy, in particular, stood out for his exceptional support. He carefully guided us through the application process, providing valuable insights and information at each step. His commitment to going the extra mile was truly impressive, and I am very thankful for his efforts!
5/5
GoogleVery good attention received from "Essy" very kind and concerned about the procedures to be carried out. At all times he has helped me and clarified my doubts. 100x100 professional. Thanks. Essy.
Pleased to hear that Essy has looking after you well and that you have received a very professional service.
5/5
GoogleWe had an excellent experience with the Northwood team in purchasing our property. Alex in particular was extremely helpful and we felt that the process went very smoothly. We are happy in our new home.
Thank you for sharing your positive experience with us, Davina! We're delighted to hear that you had an excellent experience with our Northwood team, especially with our estate agent Alex. We're glad the process went smoothly and that you're happy in your new home. If you ever need further assistance, don't hesitate to reach out. Best regards, The Northwood St Albans Team
5/5
GoogleFound Sam who worked for us very professional and efficient. Communication was great through the process.
5/5
GoogleAs a tenant I have never had any bad experiences with Northwood. They are an amazing estate agent and take care of their tenants and their landlords with a very high standard of customer service. I am more than happy to recommend northwood to anybody looking to be taken care of wether it’s renting a property or letting one. Absolutley faultless.
Very kind of you to take time to write this review, thank you.
5/5
GoogleGreat service from Northwood. Our agent Giovanni was always friendly, helpful and professional.
Thank you Tamara
1/5
GoogleAfter numerous calls nobody replied to me. I wanted to put a deposit down for a property that I liked, but was ignored. The staff in the agency were very unprofessional and unpleasant to deal with , I felt judged and discriminated.I’m quite shocked tbh. I must’ve seen 3 properties with this agency.. avoid and take your business elsewhere.NegativeResponsiveness, Professionalism
We have no record of your name on our system as an actively-looking client and am unable to see any call logs relating to you. Either way, I would be happy to discuss this further. Whilst the team is extremely busy at the moment, we always aim to deal with every inquiry, email and call. The team conducts itself very professionally and Northwood does not tolerate discrimination of any kind. I would welcome a call on 01727 734550.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Northwood St Albans and up to three other top-rated agents near St Albans.
