5/5
GoogleEmily was great to work with, professional, friendly, and always available to answer questions. She made the entire process smooth and stress-free. Thank you Emily!
Trusted Agent profile · St Albans
Verified
Northwood St Albans reviews
★★★★★
474 reviews across 2 platforms
48 London Road, St Albans, AL1 1NG
Part of Northwood, see every office.
Northwood's office in St Albans, at 48 London Road, is rated 4.8 out of 5 across 474 reviews on two platforms, including 440 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
About Northwood St Albans
At Northwood St Albans, we understand that dealing with residential property is as much about personal rapport and the relationship you build with clients as it is about market knowledge and expertise. After all, when you are putting your home or a sizeable investment property in someone else’s hands, whether it’s a property for sale or buy-to-let property, it is critical you have one key thing in your agent… trust. The experienced team at Northwood works very hard to build this trust and why we are so committed to looking after our clients. We are here to guide you every step of the way and support you throughout the entire process, whether you’re buying, selling, letting or seeking a property valuation. We ensure you get the best possible advice. Our exceptional service extends across a range of property services including property management services, rental valuations, and more. We are one of the foremost estate agents in St Albans and St Albans letting agents, having won numerous awards for customer service from being in the top 20% of agents in the UK three years running according to the BEST Estate Agency Guide, to consistently being the highest-ranked agent on allAgents for 8 years running. We have developed extensive property knowledge and expertise, having operated in St Albans since 2006. From Marshalswick to Jersey Farm, Fleetville to Napsbury, we deal with all types of properties, from 1-bed apartments to multi-million pound farmhouses. Whether you’re looking for homes for sale in St Albans or property to buy in St Albans, we can help you find the perfect property. We also have expertise in areas like Hemel Hempstead, where our services as Hemel Hempstead estate agents extend to a broad clientele. So whether you are looking to sell or let out your property, or wanting to find one to rent or buy, Northwood St Albans is right here ready to help you. Our property sale expertise ensures you get the best results, with our award-winning service ensuring you are supported at every stage.
Awards
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleNorthwood estate & letting agents are fantastic!! They have managed my property for many years, giving outstanding service, care and value. Their team of professionals operates at the highest level. In particular, I would like to highlight … More
5/5
GoogleVery professional. I was dealing with Sam but generally very professional. Sam is very polite. He reasoned in a reasonable time. Helped with all my queries. Definitely recommend and Will deal with them in the future if needed.
Agent replied · 9 January 2025
Thank you Ahmad
5/5
GoogleMy partner and I have recently moved to St. Albans and have had the pleasure of working with Northwood Estate Agents, who made our move a positive, friendly and well-supported experience. In particular, Lenka guided us through the process, providing us all the much needed information and overall facilitating a smooth transition to our new home. We look forward to working with them throughout our time at St. Albans and feel confident in knowing that they will remain supportive and helpful during our time here.
5/5
GoogleOne of the better real estate agents in the area. Alex was very prompt and responsive. Amazing to deal with and highly recommend.
Agent replied · 8 February 2025
Thank you, Kai! We're thrilled to hear your positive feedback about our service and Alex's prompt responsiveness. Your recommendation is greatly appreciated. If you ever have more property needs or questions, please don't hesitate to reach out to our estate agents in St Albans.
5/5
GoogleEmily was very professional and super helpful in finding us a property. Thank you again!
5/5
GoogleVery friendly and considerate letting agents. We had a whirlwind experience with Northwoods, Giovanni initially took us around the property, my partner and I were enamoured with it. Unfortunately for sad incident happened at the property outside the control of either us, the landlord or the agents the property just a week before we were due to move in. Giovanni and the wider Northwoods team went out of their way to put our minds at ease. Even putting up with our abnormal requests. We thank them for their patience on the matter. Unfortunately there wasnt a suitable property on the Northwoods roster at the time but I would certainly recommend renting with them! Thank you once again Giovanni!PositiveResponsiveness, Quality, Professionalism
Agent replied · 9 January 2025
Very good of you to write this review Sam
5/5
GoogleSam and the team in the St Albans office have been great helping to find new tenants for a flat we signed up for and couldn’t move into. Very quick and helpful and responsive
4/5
allAgents"Clare was so helpful great..."
Clare was so helpful great customer service can’t recommend enough thank you
5/5
allAgents"Excellent and efficient..."
Excellent and efficient service.. Clare is very helpful and professional. Thank you!
5/5
GoogleWe had a very good, efficient and friendly experience with Northwood. Essy was helpful throughout the process and very quick to respond to any queries or questions we had.
5/5
GoogleFor my recent move, the staff at Northwood made the process as seamless and pain free as possible. Lenka was excellent and I can't thank her enough.
5/5
GoogleMy agent Samuel made the whole experience very smooth from start to finish. He is really friendly and helpful and always was there to answer my questions. I can highly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Thanks for the recommendation Emma
5/5
GoogleWe dealt with Emily who was friendly and very efficient, I would not hesitate to use them again
5/5
GoogleSecond time I'm renting with Northwood in St Albans and I have no complaints! Staff (Jade and Kelly this time) have been very helpful throughout the process and have answered all our queries promptly. Thank you! (Improvement suggestion: electronic contract signing)
Agent replied · 9 January 2025
Thanks Maria, we have electronic signing so thanks for the suggestion.
5/5
GoogleGood house viewing experience in St Albans. Emily Shaw showed her patient and professionalism in the whole process! Thank you so much!
5/5
GoogleEmily Shaw. What a lovely young lady. So helpful and very knowledgeable at her job. We wish her all the luck. Thank you Emily.
5/5
GoogleWe used Northwood for many years, renting our property and then selling it. All done very professionally, many thanks Tim, Alex and the rest of the teamPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Our pleasure Nick and thank you for your kind words.
5/5
GoogleWe have found Northwood to provide very professional and efficient service. We dealt with Sam and he was very friendly and approachable. All in all a good experience!PositiveResponsiveness, Professionalism
Agent replied · 8 February 2025
Thank you Rose
5/5
GoogleI have been working with Sam on getting my new flat. Sam has been extremely helpful, flexible and quick especially during the current world difficulties. Would strongly recommend both Northwood St Albans and Sam
Agent replied · 8 February 2025
Appreciate the kind comments Sam.
5/5
GoogleChanel is very efficient and can quickly arrange for a locksmith to help me deal with the door lock problem. Thank you for your help!
5/5
GoogleVery pleased with Northwood, which had great location listed, as well as brilliant agents, most notably Essy, who's been extremly helpful in every step of the way. We've visited a first property with him, that unfortunately got secured by another candidate, but Essy diligently took notes of our needs. When a new property was about to be listed, he swiftly recommend it to us, and it indeed fit perfectly the bill. He then accompanied us through the whole application process, advising us on each step and provided us with helpful information along the way. I'm very impressed with how above and beyond he went and I'm very grateful to him for that. Thank you very much!
5/5
GoogleEmily is very helpful! helped me a lot with finding a flat and is a nice person to deal with
5/5
GoogleMany thanks to Northwood st albans letting agency TEAM. Excellent customer service, professional advice, there is no words to describe this people how they going to look after you. The properties they will provide you are professionally clean. I never have issues with any of properties I've been renting for them. I highly recommend Northwood a professional letting agency.🥇🏆 please give a like if you like this reviewPositiveProfessionalism
Agent replied · 31 December 2024
Great feedback, thanks Adrian
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Northwood St Albans
Has Northwood won any awards?
Yes. In The Trusted Agent 2026 awards: Northwood, St Albans won Trusted Agent; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
