Trusted Agent profile · St Albans, Hertfordshire

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North Estates St Albans reviews

5.0

★★★★★ Excellent

197 reviews across 3 platforms

Highfield Hall, Highfield Lane, St Albans, Hertfordshire, AL4 0LE

North Estates's office in St Albans, Hertfordshire, at Highfield Hall, is rated 5.0 out of 5 across 197 reviews on three platforms, including 141 Google reviews rated 5.0.

Google logo

5.0 / 5

141

Reviews on Google

This office

Facebook logo

5.0 / 5

20

Reviews on Facebook

This office

View Agents logo

5.0 / 5

36

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About North Estates St Albans

North Estates is an independent estate agency founded in 2008 by husband and wife team Nick & Nicky North, specialising in all aspects of residential sales within St Albans and the surrounding villages. Nick North is a member of the National Association of Estate Agents NAEA with over 20 years experience successfully selling property in Hertfordshire. Nicky North comes from a PR/marketing background which compliments Nicks experience in the business bringing a unique eye to detail normally lacking in most estate agencies. Today over 60% of their business comes from recommendations and this is largely due to the personal approach and professionalism that Nick and Nicky put into their work.

Reviews

Every review we hold for the St Albans office, from every platform, shown as written. First names only.

5/5

Google

Amazing estate agents - very efficient and professional at all times. All their houses match up to the ad's and are not shot with these exaggerated fish eye lenses! Houses in fact looked larger in person compared to photos which was a nice surprise. Nicky was very informative when showing us around properties and Nick was very hands on in dealing with the purchase once it was underway. The house was very well priced too for what we got and no pushy sales tactics either unlike a few other agents in St Albans. Highly recommended and would love to use their services again in the future.

Kirti · 31 July 2017

5/5

Google

Thanks so much Nick and Nicky North for doing such an amazing job of selling our house for us! The marketing of the property was very professional (head and shoulders above competitors) and Nicky was a pleasure to deal with when booking viewings. Nick worked incredibly hard arranging viewings - we always felt sure he would secure us a sale. When our house sale fell through twice (post the Brexit vote), Nick and Nicky worked tirelessly on our behalf to find new buyers, which they did swiftly both times. Nick was amazing at providing us with updates, advice and pushing the sale along, which we really valued - it made a very stressful situation far less so. We highly recommend North Estates as a professional and pain-free estate agents to sell your property with.

Jai · 31 July 2017

5/5

View Agents
Seller

North Estates - look nowhere else

My experience of Nick and Nick and attention paid to selling my property. y was outstanding, from the professionalism of their valuation to the arrangements made for b=viewings, the feedback from these and the focus on getting my property sold. Their work did not end at the offer. Their approach to negotiating an acceptable offer and seeing that though to contact was all that I would have expected. My wife and I would have no hesitation in recommending Nick and Nicky.

John · 18 June 2017

5/5

Google

I have used North Estates services on two occasions and have enthusiastically recommended them to friends and family. Initially I sent three emails to agents I had selected after some preparatory research at about 2am. One agent responded two days later and one not at all. Nick North however called me soon after 9.00am and swiftly followed up with an email to confirm. This level of communication is their standard. Both Nick and Nicky are consummate professionals whose dedication to providing an outstanding service is commendable. They have my gratitude, full recommendation and assurance of all further business.

A · 24 January 2017

5/5

Google

I have used North Estates services on two occasions and have enthusiastically recommended them to friends and family. Initially I sent three emails to agents I had selected after some preparatory research at about 2am. One agent responded two days later and one not at all. Nick North however called me soon after 9.00am and swiftly followed up with an email to confirm. This level of communication is their standard. Both Nick and Nicky are consummate professionals whose dedication to providing an outstanding service is commendable. They have my gratitude, full recommendation and assurance of all further business.

Mark · 31 July 2016

5/5

Google

Nicky and Nick were fantastic! They were friendly, always kept us up to date and followed things up on our behalf. Would highly recommend for a house sale. Thanks for getting us to completion!PositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 25 August 2021

Agent replied

Hi Liz, Thank you for leaving us a great review; we got there in the end! All the best Nick & Nicky

5/5

View Agents
Buyer

professional and friendly

We bought our house from Nicky North and were very pleased. Nicky was always very easy to get hold off and always acted on things straight away. Very professional and friendly throughout and we will definitely be considering using North Estates when we come to sell our property.

Harrison · 4 February 2016

Agent replied · 5 February 2016

Hello Harrison, Thank you for taking the time to leave us a review; we are delighted to hear you were happy with our service. If you ever need any help or advice in the future please do not hesitate to contact us. Enjoy your new home! Nicky

5/5

Google

We purchased a house though north estates, Nick and Nicky were a pleasure to work with. Their communication was excellent, they made sure the process ran smoothly and we were kept up to date every step of the way. We had experience of working with some of the chain estate agents in the area and this family run estate agents is 100% a better option. We would not hesitate to recommend them or use them again.

Jane · 28 July 2019

5/5

Google

I originally bought my house with Nick and Nicky - they were so amazing to deal with that I chose them to sell my house. I was so happy with them. Both Nicky and Nick are incredibly professional and hard-working. They always kept us up to date and were so proactive from listing the house (taking incredible photos) all the way through to completion. Could not recommend them enough - you must go with them!!!

Harrison · 28 July 2019

5/5

Google

Nick and Nicky are super friendly, polite and easy to talk to. From the start, the communication was excellent and went above expectations in knowing what's going on with the purchase of our first home. Highly recommended.

Adam · 16 March 2021

Agent replied

Hi Adam, Great to hear you had a positive experience. As a first time buyer it can be rather daunting. We hope you are very happy in your new home. All the best, Nick & Nicky

5/5

Google

Although we were the buyers, not the sellers who had employed Nicky and Nick, they both went out of their way to assist us with our queries during the purchase process. We completed yesterday and they even took over the keys of the property as we were unable to do so at the time. A couple who are both professional and caring - they will be our first choice for a sale in future.

Anne · 31 July 2019

5/5

Google

Just sold our house with North Estate Agents & could not be more happy with the service we received from Nick & Nicky. Very professional, friendly service. Would highly recommend

Roseann · 13 April 2022

Agent replied · 19 June 2024

Thank you Roseann. Wishing you all the best.

5/5

Google

North Estates were excellent from start to finish. A realistic valuation, brilliant marketing, including the use of high tech 3D virtual walkaround and Nikki's eye for detail in making the most of the house. We chose them because we thought a tight family run business would give great service and we were right. Nick kept us in the loop throughout and we always felt that Nick and Nikki were helping to keep things on track.

Nick · 31 July 2018

5/5

Google

Although we were the buyers, not the sellers who had employed Nicky and Nick, they both went out of their way to assist us with our queries during the purchase process. We completed yesterday and they even took over the keys of the property as we were unable to do so at the time. A couple who are both professional and caring - they will be our first choice for a sale in future.

A · 24 January 2019

5/5

Google

Thanks to Nick and Nicky for the superb service they gave me while selling my house. The experience I had with other Estate Agents made me appreciate how professional they are. They made what can be a stressful time,much easier. They are always on hand to answer and resolve queries, no matter how small, and never fail to call you back. I am really grateful to them, and cannot recommend them highly enough.

Carol · 28 July 2019

5/5

Google

North Estates were excellent from start to finish. A realistic valuation, brilliant marketing, including the use of high tech 3D virtual walkaround and Nikki's eye for detail in making the most of the house. We chose them because we thought a tight family run business would give great service and we were right. Nick kept us in the loop throughout and we always felt that Nick and Nikki were helping to keep things on track.

Nick · 26 March 2018

5/5

Google

North Estates were excellent from start to finish. A realistic valuation, brilliant marketing, including the use of high tech 3D virtual walkaround and Nikki's eye for detail in making the most of the house. We chose them because we thought a tight family run business would give great service and we were right. Nick kept us in the loop throughout and we always felt that Nick and Nikki were helping to keep things on track.

A · 24 January 2018

5/5

Google

We had the pleasure of Nicky & Nick's service over the last few months and they were absolutely fantastic. Highly responsive, equipped to answer all of our queries, and dealt with every situation with a sense of professionalism that you can only dream of when dealing with a stressful house move. A huge thanks to them and their team, will definitely be using their services again in the future!PositiveResponsiveness, Professionalism

Glenn · 20 June 2020

5/5

Google

Professional, polite, diligent and friendly. Nick and Nicky guided us through a complicated and protracted (not of their making) process with charm and vigour. From their honest and reliable valuation, creating immaculate sales details, through many viewings, to offer, negotiation and spearheading a long conveyancing chain, they never lacked energy and maintained communications throughout. Aside from their knowledge and competence, they're a great team to have on your side. The best in St. Albans.

Kelwyn · 31 July 2018

5/5

Facebook

We had the greatest experience with Nick and Nicky. They made the whole process so much more enjoyable and always came up with solutions to any problems we faced. We cannot recommend them enough! Thank you!

Emma · 12 December 2020

Agent replied

Thank you for leaving us such a lovely review Emma. Best wishes, Nick & Nicky

5/5

Facebook

We had the greatest experience with Nick and Nicky. They made the whole process so much more enjoyable and always came up with solutions to any problems we faced. We cannot recommend them enough! Thank you!

Emma · 11 December 2020

Agent replied · 28 October 2023

Thank you for leaving us such a lovely review Emma. Best wishes, Nick & Nicky

5/5

Google

My wife and I purchased a property through North Estates and are incredibly pleased with the attention to detail and effort that both Nick and Nicky our in to get it over the line. There were a few issues along the way as expected, but Nick was always available to explain what was going on and offer solutions. Will certainly consider North Estates for any future estate agency work.

Jas · 30 July 2020

5/5

Google

Professional, polite, diligent and friendly. Nick and Nicky guided us through a complicated and protracted (not of their making) process with charm and vigour. From their honest and reliable valuation, creating immaculate sales details, through many viewings, to offer, negotiation and spearheading a long conveyancing chain, they never lacked energy and maintained communications throughout. Aside from their knowledge and competence, they're a great team to have on your side. The best in St. Albans.

A · 24 January 2018

5/5

Google

Nick & Nicky are great estate agents. Professional, friendly, totally there when needed to move things on. I saw 1st hand why they enjoy such a good reputation.

Domochomp · 13 April 2022

Agent replied · 19 June 2024

Thank you for the review!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about North Estates St Albans

How many reviews does North Estates St Albans have?

North Estates's St Albans office has 197 reviews across three platforms: 141 on Google, 20 on Facebook, 36 on View Agents.

What is North Estates St Albans's rating?

North Estates St Albans is rated 5.0 out of 5 across all 197 reviews, and 5.0 out of 5 on Google from 141 reviews.

What do sellers say about North Estates St Albans?

14 reviews from sellers, rated 5.0 out of 5 on average. For example, Tom wrote: "Right from the beginning we knew we were in capable hands. The photos and the listing looked great and went live on the website really quickly. All the way ..."

What do buyers say about North Estates St Albans?

15 reviews from buyers, rated 5.0 out of 5 on average. For example, Kirti wrote: "Went for several viewings all in one day with Nicky. She was brilliant; very friendly and enthusiastic. Adjusted our viewing times on the spot because we had ..."

Where is North Estates's St Albans office?

North Estates St Albans, Highfield Hall, Highfield Lane, St Albans, Hertfordshire, AL4 0LE.

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