Trusted Agent profile · St Albans, Hertfordshire

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North Estates St Albans reviews

5.0

★★★★★ Excellent

197 reviews across 3 platforms

Highfield Hall, Highfield Lane, St Albans, Hertfordshire, AL4 0LE

North Estates's office in St Albans, Hertfordshire, at Highfield Hall, is rated 5.0 out of 5 across 197 reviews on three platforms, including 141 Google reviews rated 5.0.

Google logo

5.0 / 5

141

Reviews on Google

This office

Facebook logo

5.0 / 5

20

Reviews on Facebook

This office

View Agents logo

5.0 / 5

36

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About North Estates St Albans

North Estates is an independent estate agency founded in 2008 by husband and wife team Nick & Nicky North, specialising in all aspects of residential sales within St Albans and the surrounding villages. Nick North is a member of the National Association of Estate Agents NAEA with over 20 years experience successfully selling property in Hertfordshire. Nicky North comes from a PR/marketing background which compliments Nicks experience in the business bringing a unique eye to detail normally lacking in most estate agencies. Today over 60% of their business comes from recommendations and this is largely due to the personal approach and professionalism that Nick and Nicky put into their work.

Reviews

Every review we hold for the St Albans office, from every platform, shown as written. First names only.

5/5

View Agents
Buyer

Fantastic!

I don't usually review anything but North Estates were fantastic from start to finish so I felt I had to! We dealt with Nick, who was polite, patient, understanding and very very helpful.. We had a tight deadline and he made it happen.. We would definitely think of using them again if we ever sell.the property.

Gemma · 5 January 2017

Agent replied · 6 January 2017

Hi Gemma, Thank you for your great review; its been a pleasure helping you move. Best wishes for 2017!

5/5

Google

We had a fantastic experience working with Nick and Nicky at North Estates. They were both attentive, hardworking and made the whole process of buying our first home easy. We highly recommend!

Collette · 31 March 2023

Agent replied · 30 July 2023

Thank you for the lovely review Collette. We hope you are very happy in your new home. Nick & Nicky

5/5

Google

I recently purchased a house in St Albans with North Estates. Nicky and Nick have been very informative and helpful throughout the process and are always very quick to respond to my questions and requests. They're also clearly very knowledgeable on the St Albans housing market.

James · 13 April 2021

Agent replied · 19 June 2024

Thank you for the 5* review James. All the best Nicky & Nick.

5/5

Google

Absolutely excellent service from sale to exchange. Nicky and Nick go above and beyond to get you through the whole process and alleviate a lot of stress thats comes with selling your property. Definitely in a league of their own.

Jane · 13 April 2022

Agent replied

Hi Jane, Thank you for taking the time to leave us a review :-) It was a pleasure to work with you; we are delighted to hear you were pleased with the service we gave you. All the best for the future, Nicky & Nick

5/5

Facebook

I instructed North Estates on the sale of my property in St Albans. From the beginning to the end of the process they provided a faultless service. Nicky did a great job of marketing the property and was always available to show prospective purchasers around. They invest a lot in the marketing process, including a 360 virtual viewing which proved very useful in the current climate! Nick dealt with the negotiation side of things and the post-sale process. They say moving house is one of life's most stressful events but he was so on top of things (chasing third parties, providing advice etc.) it made the process very smooth. Both Nick and Nicky are genuinely lovely people who cannot do enough for their clients. I did a lot of homework before instructing agents and I have no regrets with my choice whatsoever - thank you again North Estates!

Christina · 10 October 2020

4.6/5

View Agents
Seller

Fantastic Estate Agents

I instructed North Estates on the sale of my property in St Albans. From the beginning to the end of the process they provided a flawless service. Nicky did a great job of marketing the property and was always available to show prospective purchasers around. They invest a lot in the marketing process, including a 360 virtual viewing which proved very useful in the current climate! Nick dealt with the negotiation side of things and the post-sale process. They say moving house is one of life's most stressful events but he was so on top of things (chasing third parties, providing advice etc.) it made the process very smooth. Both Nick and Nicky are genuinely lovely people who cannot do enough for their clients. I did a lot of homework before instructing agents and I have no regrets with my choice whatsoever - thank you again North Estates!

Christina · 9 October 2020

5/5

Google

We are so pleased we chose to go ahead with North Estates, our house sold within 2 weeks of being on the market. Both Nicky and Nick are so professional / and really lovely, it made selling our house such an easy and stress free process. I loved the fact that it was a family run business, I genuinely felt it gave a real personal touch throughout the process. Our house has now exchanged, and I can't thank them enough. If I was to ever sell a house again, I would 100% choose North Estates. Thanks guys!PositiveResponsiveness, Professionalism

Mia · 25 August 2020

5/5

Google

Nick and Nicky did a fantastic job at selling our home. The images and 360 of the house were of high quality, and they took their time to get to know us and our home, giving us complete confidence in them holding viewings. Our house sold within a couple of weeks - and although there were many delays with the upwards chain - they kept us regularly updated, frequently liaising with agents and solicitors in the rest of the chain. They're professional, know the local area very well and are lovely to deal with. I'd highly recommend North Estates!PositiveResponsiveness, Quality, Professionalism, Value

Sharan · 20 June 2020

5/5

Google

We have bought and sold several properties but have never had such exceptional service than that provided by North Estates. Nicky and Nick's marketing and negotiating skills are a winning combination. They are extremely trustworthy and a really friendly couple. We highly recommend them.

David · 23 May 2021

Agent replied

Hi David & Brenda, Thank you for taking the time to leave us a 5* review and your lovely comments :-) All the best for the future, Nick & Nicky

5/5

View Agents

Great service from North Estates

North Estates are a great estate agent who give you quality & great service at a reasonable price. Nick & Nicky pride themselves on giving you a bespoke service which can only be achieved by an independent agent. They acted for us in our sale & purchase & were always available when needed.

Paul · 6 May 2016

Agent replied · 9 May 2016

Hello Paul, Thank you for your kind review. We work hard to deliver a quality service to our clients & are pleased you felt the benefits.. Enjoy your new home! Kind regards,

5/5

Google

We recently sold our bungerlow in Bricket Wood and used North Estates for the sale, both Nicky and Nick were very professional in all aspects of the selling process. In all circumstances they both went over and above our expectations. Nicky presented our property to all the viewings and produced an extremely professional brochure which included a 3D visual tour. Nick communicated constantly during the negotiations and took all the stress away from us while keeping positive and enthusiastic at all times. Two truly caring professionals in what can be a very difficult process. We would recommend them time and time again

Derek · 24 October 2019

5/5

View Agents
Seller

Fantastic Service from a great team

Can't praise or recommend North Estates enough. From valuation to completion Nick and Nicky work together to deliver an excellent service. Always available and always willing to help, Nick went above and beyond to ease the process and keep it as stress free as possible. Would not hesitate to use them again.

Celia · 18 April 2016

Agent replied · 19 April 2016

Hello Celia, Thank you so much for taking the time to write us a review. It was a pleasure helping you move. If you ever need our help or advice in the future please do not hesitate to contact Nicky or I.. Kind regards, Nick

5/5

Google

We recently needed to sell our flat in St Albans and we chose North Estates through a recommendation from a friend. We were really impressed with their services. Both Nicky and Nick were very encouranging to us from the very start. They made great efforts to market our flat effectively and produced a professional brochure which presented our flat at its best. Throughout the whole process of selling our flat they were always there to address any concerns and maintained close communication between us and the buyers. They were persistent in seeing the whole process through to the point of exchange. We can highly recommend North Estates.

Elena · 1 September 2019

5/5

Google

We used North Estates for our move this summer and I cannot recommend them highly enough - a 5 star service! We have had issues in the past with estate agents and I would go as far as to say it was a pleasure working with Nicky and Nick. They are honest, very clearly hard working and always available...none of this avoiding calls which we’ve experienced in the past. Working with a smaller team to sell a property is much better than a bigger branch because you’re passed to numerous people as the sale progresses, but with North Estates they know exactly what’s going on at all times and what you’re after. Nicky and Nick are always on ‘your side’ and work very hard to get you what you want. You end up developing a really nice working relationship which is really refreshing. We had a few issues towards the end and I have to say Nick went above and beyond to solve this issues which we are incredibly grateful for. I would want to use North Estates for future moves, just unfortunate that we moved out of the area!

Janine · 31 July 2019

5/5

Google

We have been so pleased with the exceptional service provided by North Estates. We had originally bought our house through Nicky and Nick and were so impressed as buyers that they were our first choice for selling our property. We had tight timelines for moving and they were able to help us find a buyer quickly and for a price we were really happy with. As both a buyer and seller they have always provided a personal touch showing respect for our wishes and the property. They have detailed knowledge of the properties they sell and it is this personal service that has showcased our property to its potential. They have been actively dedicated to ensuring the sale was completed by liaising with all parties involved. Their service has been worth every penny and we are now happily settled in our new home. They have always provided a friendly and professional service with first class communication throughout the whole process. We would highly recommend using North Estates.

Rebecca · 31 July 2019

5/5

Google

We originally bought our house through Norths and also sold through them a few years later. Dealing with Norths as both a buyer and seller I can honestly say they have been nothing but exceptional on both occasions. Both Nick and Nicky have been amazing, always available to help / answer any queries. We encountered some problems with our solicitors during the purchase which Nick went above and beyond to help us resolve this with as little stress as possible. We have had dealings with other estate agents and from that alone it’s clear to see Norths professionalism shine through at every occasion. I can’t recommend these guys enough!!!

Samantha · 31 July 2019

5/5

Google

We had a really positive experience working with Nicky and Nick. They are very professional but really friendly and helpful which we really appreciated as first time buyers. Their knowledge of the property and area really stood out from the other estate agents we encountered. They did a great job of balancing the wishes of the seller and buyer, and they really helped push through a quick sale, including chasing solicitors! We'd highly recommend working with North Estates and would certainly use them again.

Bethan · 28 July 2019

5/5

Google

We used North Estates for our move this summer and I cannot recommend them highly enough - a 5 star service! We have had issues in the past with estate agents and I would go as far as to say it was a pleasure working with Nicky and Nick. They are honest, very clearly hard working and always available...none of this avoiding calls which we’ve experienced in the past. Working with a smaller team to sell a property is much better than a bigger branch because you’re passed to numerous people as the sale progresses, but with North Estates they know exactly what’s going on at all times and what you’re after. Nicky and Nick are always on ‘your side’ and work very hard to get you what you want. You end up developing a really nice working relationship which is really refreshing. We had a few issues towards the end and I have to say Nick went above and beyond to solve this issues which we are incredibly grateful for. I would want to use North Estates for future moves, just unfortunate that we moved out of the area!

A · 24 January 2019

5/5

Google

We originally bought our house through Norths and also sold through them a few years later. Dealing with Norths as both a buyer and seller I can honestly say they have been nothing but exceptional on both occasions. Both Nick and Nicky have been amazing, always available to help / answer any queries. We encountered some problems with our solicitors during the purchase which Nick went above and beyond to help us resolve this with as little stress as possible. We have had dealings with other estate agents and from that alone it’s clear to see Norths professionalism shine through at every occasion. I can’t recommend these guys enough!!!

A · 24 January 2019

5/5

Facebook

I can not recommend North Estates enough if you are looking to buy or sell a property. Nick and Nicky are friendly and professional and always go the extra mile to ensure you are happy. They’ve provided invaluable support for us on a number of occasions including the recent sale of our house. Nick & Nicky made the whole process less stressful and at no point were they “pushy sales people” as can so easily happen when trying to sell a house. Thank you Nick & Nicky. If we ever move again we will be coming straight to you!

Nicola · 9 December 2018

5/5

View Agents
Seller

Recommended without hesitation

Nick and Nicky provided an excellent service for selling my house in St Albans. They were very knowledgeable about the local market and consequently quick to find a buyer. They kept me regularly updated and I never needed to ask what was going on. I would recommend them without hesitation.

Rachel · 11 October 2016

Agent replied · 12 October 2016

Hi Rachel, Thank you so much for taking the time to leave us a review. I hope you enjoy your lovely new home. Best wishes,

5/5

Google

I can't recommend Nick and Nicky from North estates enough. It was a pleasure to deal with them and they were always the most professional, polite and positive people. A joy to work with. …

Robbie · 13 April 2022

Agent replied

Hi Robbie, Thank you for leaving such a lovely review; we try our best! Best wishes, Nick & Nicky

5/5

Google

I would one hundred per cent recommend North Estates. Very happy I chose them to sell my flat in St Albans. The video tour and photos really helped. Nick and Nicky were both brilliant throughout.

Stan · 13 April 2022

Agent replied

Thanks for the 5* review Stan. All the best in your new home. Nick & Nicky

5/5

Google

Amazing estate agents - very efficient and professional at all times. All their houses match up to the ad's and are not shot with these exaggerated fish eye lenses! Houses in fact looked larger in person compared to photos which was a nice surprise. Nicky was very informative when showing us around properties and Nick was very hands on in dealing with the purchase once it was underway. The house was very well priced too for what we got and no pushy sales tactics either unlike a few other agents in St Albans. Highly recommended and would love to use their services again in the future.

A · 24 January 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about North Estates St Albans

How many reviews does North Estates St Albans have?

North Estates's St Albans office has 197 reviews across three platforms: 141 on Google, 20 on Facebook, 36 on View Agents.

What is North Estates St Albans's rating?

North Estates St Albans is rated 5.0 out of 5 across all 197 reviews, and 5.0 out of 5 on Google from 141 reviews.

What do sellers say about North Estates St Albans?

14 reviews from sellers, rated 5.0 out of 5 on average. For example, Tom wrote: "Right from the beginning we knew we were in capable hands. The photos and the listing looked great and went live on the website really quickly. All the way ..."

What do buyers say about North Estates St Albans?

15 reviews from buyers, rated 5.0 out of 5 on average. For example, Kirti wrote: "Went for several viewings all in one day with Nicky. She was brilliant; very friendly and enthusiastic. Adjusted our viewing times on the spot because we had ..."

Where is North Estates's St Albans office?

North Estates St Albans, Highfield Hall, Highfield Lane, St Albans, Hertfordshire, AL4 0LE.

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