5/5
GoogleVery good experience
Agent replied · 24 March 2024
Dear Patel Piyush Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Trusted Agent profile · St Albans · Hertfordshire
Leaders St Albans reviews
★★★★★
817 reviews across 2 platforms
50 London Road, St Albans, Hertfordshire, AL1 1NG
Part of Leaders, see every office.
Leaders's office in St Albans, Hertfordshire, at 50 London Road, is rated 4.6 out of 5 across 817 reviews on two platforms, including 816 Google reviews rated 4.6.
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Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleVery efficient. Offer to acceptance to completion of references was around 3 days. Some challenges with viewing the property but this was outside of their control. Good experience thus far!
Agent replied
Hi there, thank you for the positive feedback of the service provided by our Leaders St Albans branch. Thank you for taking time to send us your comments. Kind regards Customer Relations Advisor
5/5
GoogleGeorgia Vaughan, Property Manager, always provide really kind, fast and useful support. Thank you so much!
Agent replied · 30 September 2023
Dear Julian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional letting agency. Alex was very helpful and with a positive attitude! I warmly recommend Leaders!
5/5
GoogleExcellent experience with viewing, staff pleasantly showed me around the property and attended to my concerns with prompt responses
Agent replied · 30 September 2023
Dear Bolatito Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleHaving rented through other agents previously I was pleasantly surprised how quickly Leaders responded to my queries and arranged my viewings. Got my paperwork late on move in day but got there in the end!
Agent replied
Hi Jess, thank you for taking the time to leave a review about your recent experience with the team at Leaders St Albans. We are sorry to hear that that paperwork was received late on the move in date I can appreciate this may have caused concern and offer my apologies if this had been the case but it's great to read that you received such a high level of service from our letting team throughout your property search. If there is anything else we can do to help in future then please do not hesitate to get in touch, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleGood experience with leaders. When they say they’ll look after you, they really mean it. Georgia in specific was just fantastic!PositiveQuality
Agent replied · 19 June 2024
Dear Matthew, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've had a good experience with Leaders, they were always fast and kind with their replies! Would recommend to anyone looking to rent in St. Albans.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Dear Diogo, Thanks for taking the time to leave us a review about Leaders St Albans. We appreciate your comments and great feedback. Thank you Customer Relations Team
5/5
GoogleCommunication has been great so far and a swift arrangement of viewings. The team also kept me up to date with available and gone properties which if anyone is looking in the area will know is key as this can be super frustrating. Viewing of one specific place I wanted was thorough including parking spaces and great knowledge of the surrounding area. Thankyou Mandy!
5/5
GoogleReceived an informative, professional service with the agent easily able to answer any questions and to provide helpful suggestions.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Dear Robert Wootton, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHannah’s been great to deal with during our search. Quickly responds and super helpful.
Agent replied · 30 September 2023
Dear Hester Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust relocated out of the area and wanted to say a huge Thankyou to Leaders St Albans for their excellent service throughout my tenancy .PositiveQuality, Professionalism
Agent replied · 19 June 2024
Hello, Thanks for the amazing review and star rating! All the best, Leaders Estate Agents St Albans
5/5
GoogleWould highly recommend. Property management is great and any issues with the flat are dealt with quickly.
Agent replied · 30 September 2023
Dear Chris, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was recently looking for a property to rent. I received excellent service on the phone and Amanda, who showed me the property, was professional, knowledgeable and very helpful. I would highly recommend.
Agent replied
Hi Philip, we're happy to hear you had such a positive experience with our team! Here at Leaders we strive to deliver the high level of customer service and it is great to read that Amanda has been able to provide this in your experience. Thank you for your review and recommendation, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleReceptive. Clear. Concise.
Agent replied · 26 November 2023
Dear Esther Kalafa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleVery polite and informative.
Agent replied · 26 November 2023
Dear Anthony Johnson, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleAlthough a very complex issue, Louise (Parish) and the team worked tirelessly to find a resolution. I couldn't recommend them highly enoughPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Dear Michael Douglas, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
5/5
GoogleAlex at leaders was fantastic. She dealt with our viewing and enquiries quickly and effectively. A very professional company with fantastic communication.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Hi Wendy, thank you for taking the time to leave a review for us at Leaders Estate Agents St Albans. We're happy Alex was able to meet your expectations. Kind regards Customer Relations Team
5/5
GoogleMandi was extremely helpful, friendly and very knowledgeable about the property and local area!
5/5
GoogleI saw two apartments with Alex. She was kind, professional and helpful in answering our questions.
Agent replied · 30 September 2023
Dear Rosalia Maria, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave used Leaders now for over 5 years letting my property. They respond quickly when my tenant reports issues and keep my void periods to a minimum! Strongly recommend to any Landlord
Agent replied
Hi Len, thank you for taking the time to leave a review, we are so pleased to read how helpful the team at St Albans have been throughout your experience by responding to issues the Tenants raise quickly and also ensuring any void periods you incur are kept to a minimum. Thank you for your recommendation we are delighted to have earnt this. We will ensure that your comments are passed onto the team. Kind Regards, Leaders
5/5
GoogleLovely lady very professional
Agent replied · 29 October 2023
Dear Alexandra Seserman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent support received from Alexandra from the St Albans agency on renting a small flat for me and my boyfriend. We have felt well supported throughout the process, Alexandra being a very professional individual as well as attentive to our needs as tenants. Really good response times and a great plus for the agency in terms of transparency and efficient communication
5/5
GoogleGreat services, friendly approach, thanks to Scott for all the help and support.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
