Trusted Agent profile · St Albans · Hertfordshire
★★★★★
817 reviews across 2 platforms
50 London Road, St Albans, Hertfordshire, AL1 1NG
Part of Leaders, see every office.
Leaders's office in St Albans, Hertfordshire, at 50 London Road, is rated 4.6 out of 5 across 817 reviews on two platforms, including 816 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleProfessional service, helpful and quick to respond. I appreciate the assistance and guidance gave me.
Dear Judmir Idërshaj Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery impressed with the professionalism and efficient service we received. Scott went above and beyond for us and we are very happy with the result.
5/5
GoogleBy far one of the best experiences we've had as prospective tenants. Efficient and professional service, with a friendly team. Good use of electronic documents that simplied things. Very happy with the entire proccess.
Hello Ethan Davies Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleMandi showed us around a property in St Albans, she was extremely helpful, honest and friendly. Thanks Mandi. Sean and Belinda
5/5
GoogleAlex was really lovely and very professional
5/5
GoogleI had two viewings with Louise,very friendly and helpful! Thank you
Dear Elona Bari Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHannah did an excellent job on my virtual tour.
Dear Ee Ayi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat house viewing experience, and great at transparency and keeping us in the loop
Dear Jason Wedlake Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleDecent service up to contract being signed, but they are slow and unresponsive regarding property management issues. It seems that, once they've got your money, they no longer want to know.NegativeResponsiveness
Dear Stefan F, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the St Albans office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
GoogleHad a great experience with Leaders Estate Agents's service. Mandy was very friendly and professional from the beginning. Thank you
5/5
GoogleWe had a great experience with Ms. Turner. We received prompt responses to our queries and she helped us with virtual viewing.
Dear Rupam, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI rang up just for a quick enquiry and spoke to a girl called Mollie who was really helpful and professional. Will definitely be using them again. Thank you!
Dear Olivia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave been a Landlord with Leaders for a couple of years now and have found the team to be very helpful. Louise in Admin always makes time to explain things I don’t understand. Keep up the good work!
We are very happy to have provided you with such a positive experience and are so pleased that the team have been so helpful throughout your dealings with them over the years in your time as a Landlord. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help! Kind Regards, Leaders
5/5
GoogleI've been renting via Leaders for a three years and recently moved property, also via Leaders. The Leaders team at St Albans are helpful, friendly, professional and very knowledgeable. As the letting agent for my previous rental propert,y they were always quick to respond to any problems with the property. The two moves I've undertaken via Leaders have been professionally implemented and gone without any problems. I would happily recommend Leaders.
5/5
GoogleProfessional. Good service.
Dear Carmen Delia Abaza Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTruly awful. Took ages to repair issues in flat or didn't at all. Then insisted on expensive check out clean and added on more cash on behalf of landlord to do up his property. Avoid!
Hi Matt, we're disappointed to hear of the negative experience that you have had with us and our team in St Albans. We pride ourselves on supplying our tenants with the highest level of assistance throughout their tenancy particularly if any issues arise so its disappointing to hear that you haven't received this from us. We’re concerned by your comments would be keen to discuss this with you to see if we can address this and find out where we can make improvements moving forward, please when you get the opportunity to do so get in touch with us on 01344758596. Kind Regards, Leaders
5/5
GoogleMandi was super helpful and a pleasure to work with. I can’t recommend her and her colleagues highly enough!
5/5
GoogleAmanda was very efficient and knowledgeable about the property we recently viewed. I would highly recommend her and Leaders.
5/5
Googlethanks for your arrangement. very helpful!
Dear Royce Wong Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommend Leaders, Extremely helpful in every aspect of looking to rent! Recommendations even when I couldn’t get a property I wanted due to certain circumstances. Everything you look for in a letting agency. Very impressed.
Hi Marie, thank you for your review, we are so pleased to read that you have had such a positive experience with the team in St. Albans. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleUsed Leaders first as a tenant and am now one of their landlords. Have received great service from them and have found the team to be very helpful over the years. Would not hesitate in recommending!
Hi Chris, thank you so much for your positive comments about Leaders St Albans! We are so happy to read of the positive experience that we have been able to offer you during your time as both a Tenant and Landlord! Our customers recommendations mean so much to us as a business and we are so pleased to have earnt yours. Thank you for taking the time to let us and other customers know about your positive experience. Kind Regards, Leaders
5/5
GoogleVery efficient. Offer to acceptance to completion of references was around 3 days. Some challenges with viewing the property but this was outside of their control. Good experience thus far!
Hi there, thank you for the positive feedback of the service provided by our Leaders St Albans branch. Thank you for taking time to send us your comments. Kind regards Customer Relations Advisor
5/5
GoogleGreat service, very professional and helpful every step of the way. Alex and Scott from St Albans have been lovely and ensured we got the best service possible - highly recommend!
Hello Ben Guy Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleAmazing team, amazing properties and amazing hospitality
Dear The Ballad Of Kobi Rae Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
