Leaders St Albans reviews

Hi Inga, we're disappointed to see that the Leaders team in St Albans have received a low star rating following your experience with them, it can be evidenced that your co-tenant from your Tenancy has also voiced dissatisfaction about their experience within another review which we have responded to however feel it important to highlight to you that Leaders were instructed by the Landlord on an introduction only level of service meaning that our involvement in the Tenancy ended when you moved into the property. As we did not manage the property throughout the Tenancy I do not believe Leaders have acted incorrectly however we would like to offer our sincere apologies that you felt the service you received fell below the high standards we expect of Leaders. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders

Hi Ayanna, thanks for your review. We would really like to know what we could have done better to make the service received worthy of 5 stars. If you are willing, please get in touch with the St Albans branch directly, or alternatively please contact us at customerservice@leaders.co.uk. Many thanks, Leaders

• Hi Sean, thank you for leaving us a 4* review! We are always looking to improve and would love to know what we could have in order to have achieved a 5* review from you. If you have a moment, we would really appreciate it if you could get in touch with the St Albans branch at your earliest convenience to let us know how we can work on our service for the future. We hope to hear from you soon. Kind regards, Leaders

Hi James, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to discuss this with you. Please reach out to us at customerservice@leaders.co.uk or directly to the branch manager at your earliest convenience to discuss how we can turn your experience into a positive one. Many thanks, Leaders