Trusted Agent profile · St Albans · Hertfordshire
★★★★★
817 reviews across 2 platforms
50 London Road, St Albans, Hertfordshire, AL1 1NG
Part of Leaders, see every office.
Leaders's office in St Albans, Hertfordshire, at 50 London Road, is rated 4.6 out of 5 across 817 reviews on two platforms, including 816 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleTogether with my partner we were looking to rent an apartment as we were planning to move back to UK. We came across Leaders. The staff was very friendly and extremely helpful, special thanks to Ross Kelsey for making the process quick and easy. I would highly recommend this company !!!
5/5
GoogleMandi was brilliant; professional, friendly and really approachable. We loved her relaxed and friendly manner - in fact it has drawn us to this particular estate agent and it's been a pleasure to liaise with them. All the representatives we have met and spoken to have been really nice people.
5/5
GoogleLeaders property management services in St Albans have been excellent. I have used them for 10 years and would not go anywhere else for this service. I have found the polite and efficient manner with which Leaders operate have given me a stress free experience. Thank you Leaders Property Management St Albans.
Dear Lorraine, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic experience from Louise from Leaders. I booked in to view four properties back-to-back, whereby she was extremely organised in arranging these. She has kept me well informed during the offer stage and she is a credit to the company. Thanks again!
Dear Declan Molloy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleNatasha was helpful, professional and responsive from start to finish.PositiveResponsiveness, Professionalism
Hi Dillon Mapletoft, Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleLast year when I was moving from South Korea to UK, Hannah really helped us to find house. Since we were outside of the Country, they helped us with video viewing. I appreciate their support. Thank you.
Dear Manmohan Bohara Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBuying our first house was a very smooth process. Scott was great and did not come across as overbearing or pushy. He let the process move at its natural pace, didn't put undue pressure on either side and the purchase was completed smoothly. Would definitely use again. Thanks
5/5
GoogleI have used Leaders over several years now for finding very suitable tenants and management services on our behalf. More recently I used their marketing services to sell our second home. They are always enthusiastic and efficient in their way of working and I would recommend them to other Landlords and house sellers. Rob HarwoodPositiveResponsiveness, Quality, Professionalism, Value
Hi Robert, thank you so much for your positive comments about Leaders Estate Agents St Albans and the great service you received from them. Thank you Customer Relations Team
5/5
GoogleI got a call from them saying they have found my wallet that I lost in my previous house. I was able to collect it from them the following day with all of it's contents untouched. They refused to take any cash reward, so I hope this review is helpful. Very trust worthy, highly recommended. Thanks again.
Dear Валентин Вълков, Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleLeaders are an exceptional team to work with. They have managed my property for many years and are efficient, timely and sensitive. Helen in particular is a pleasure to work with, as are all the team - replying promptly and with attention to detail. I would recommend Leaders to any Landlord or tenant.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kate Stahl, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleViewed a property yesterday with Hannah she was very efficient and professional! Leaders have been very helpful in finding me a property!
Dear Lori Stevens Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy experience with Leaders and in particular, with Alex has been great! As soon as I put an offer in, she started the ball rolling so quickly. Everything has been done more promptly than I have previously experienced including, references. Would definitely use Leaders again!
5/5
GoogleI am a landlord and I have been using the St Albans office for many years now. I have nothing but praise for all the people I have dealt with at Leaders (Darwoods) and I have received great service from them. I have also received very positive feedback from my tenants. I would strongly recommend Leaders without any hesitation to both tenants and landlords. Sincerely, Nick
Thank you for your kind review. We are glad you value the service we offer and look forward to working together for many years to come.
5/5
GoogleGood experience while searching for a rented property. Leaders respond promptly to emails and telephone queries. Friendly and professional staff.
Dear Jessica Atkey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWords cannot express how thankful I am to have Louise Inder helping me through the rental process. With her great patience and prompt actions, all steps went through smoothly. Definitely Louise and Leaders are on my recommendation list!
Dear Y Kk Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was delighted with the service I received from Leaders whilst selling my house. They were friendly and professional - nothing was too much trouble and they were always available to offer guidance and advice even during these last few difficult months. I wouldn’t hesitate to recommend them to anyone looking for an estate agent. KPositiveResponsiveness, Quality, Professionalism, Value
Hi Kirsty thank you so much for your positive comments about Leaders Estate Agents St Albans!
5/5
GoogleHi Sophie and Team, Thank you so much for your assistance to rent on of your property. Also you guys have given us an excellent customer service specially Sophie Wootton who works at St Albans branch. Once again thank you so much.. Regards, Banu
Dear Banuja Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleViewed a nice flat, but the man showing me, Ross I think, had no idea of surrounding amenities, buses, schools, shops etc, he obviously didn’t live in the area and had made no efforts to learn, he was also highly inappropriate, trying to flirt , yuk he was old enough to be my father . VERY UNPROFESSIONAL .
Dear Mr/Ms Spokes, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the St Albans office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We don’t seem to have you on our system as doing a viewing with Leaders, would you be able to provide more information for us to investigate further as we are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us on customerrelations@lrg.co.uk Mandy Klopper, Customer Relations Team
5/5
GoogleMy sister and I had to sell our mother's house after she died. Leaders worked very well under challenging conditions (Covid-19) and were very professional and helpful. Natasha our estate agent worked very hard for us and we achieved a good sale at a good price. Would recommend them as estate agents.PositiveResponsiveness, Quality, Professionalism
Hi Mike Dance, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleLeaders has responsed quickly and helped to arrange several viewing in a short time. The agent was very helpful.
Dear Teddy Wong Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI like the place and I would like to move in next month but I want to make the deposit next week. Thank you
Dear Charlotte Nsiah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was my first time that i managed a viewing and Mandy was very helpful. She was punctual and explained all the details that someone should know before rent. I would definitely come back here when need to rent! thank you !
5/5
GoogleMandy was friendly, approachable and did not rush me to view the property. She had a good strong knowledge of the property and surrounding locations ie shops, schools, parking. Would highly recommend going through this lovely lady. Thank you for your help
5/5
GoogleFantastic service from start to finish. Very helpful and a special thank you to Alex for all of your assistance throughout. You've made the experience less daunting for me and made the process as smooth as possible. Very friendly would highly recommend.
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Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
