Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

When Mr. Banks promoted the rental property, he assisted us enthusiastically and professionally. He patiently listened to our requests and solved our difficulties one by one. In the end, we finally found our ideal place to live and arranged arrangements for us when we needed help most. Difficult to resolve, sincerely grateful. Mr. Banks is very competent and has performed well, and deserves our praise and recommendation.

Daniel · 12 November 2023

★★★★★ 5/5

Google

Oliver has been amazing. So proffessional and kind. His knowledge of his chosen feild is very impressive.He is also such a genuine kind, charming honest person. It is such a joy to spend tine with him. He cared passionately about finding a home for me and my family. Thank you so much. Big hugs Kevin & Kae

Kevin · 26 May 2024

★★★★★ 5/5

Google

Sheetal went over and beyond to help me secure the flat that I wanted. She is clearly very good at customer relations & negotiations and can show empathy when dealing with an unusual situation. As well as being professional, she's routing for you and wants to help you. I highly recommend Sheetal and would use her again.

Rukmini · 26 May 2024

★★★★★ 5/5

Google

My experience with Frost and Rose 🌹 Johnson was truly exceptional. They demonstrated the utmost politeness and were incredibly helpful throughout every stage of my application process. I would be delighted to collaborate with them again in the future. The staff is highly professional and remarkably courteous. I highly recommend their services.

George · 21 August 2024

★★★★★ 5/5

Google

I was very fortunate to come across Frost's Estate Agents while looking for an apartment to rent in St. Albans. I met Rose Johnson on my first viewing and since then she has gone above and beyond with helping around everything. High professionalism and attention around everything, she was always present and highly committed. I highly recommend to contact Rose Johnson (Senior Lettings Negotiator for Frost's). Thank you so much Rose for all the help, commitment and professionalism.PositiveResponsiveness, Quality, Professionalism, Value

SPYRIDON · 25 August 2022

★★★★★ 5/5

Google

Throughout the whole process of selling our property, my family and I experienced excellent service. All the staff we met were very friendly and professional. In particular, meeting Tom Weaver, the senior Sales Valuer, then James Brookes Senior Sales Negotiator and managing our sale with Rochelle Collins Senior Sales Progressor was a pleasure. They listened to our needs and kept us updated which provided a very smooth journey. I would highly recommend this estate agents.

Lurline · 21 January 2023

★★★★★ 5/5

Google

Rose Johnson’s professional and proactive service helped to identify a property for me to view that I had previously discounted after looking on Rightmove. This property turned out to be exactly what I was looking for! Rose and her team have been so supportive through the whole process and made it as stress free as possible. I can’t thank them enough and will definitely recommend Frost’s to friends and family.

Nick · 25 June 2023

★★★★★ 5/5

Google

Trudie was amazing and a true sanity in a crazy time. Her support and kindness went above and beyond what I would expect from an estate agent. Frost really came through for us!!! Thank you to all of you at Frosts and a very special thanks to Trudie!

Sarah · 23 September 2024

★★★★★ 5/5

Google

Through Frosts I have bought 3 houses, sold 2 and rented one. Each time it has been handled well, with easy communication and with the right balance of professionalism, yet fun and friendly. …

D · 22 June 2026

★★★★★ 2/5

Google

I have looked around many agents but Frosts was unprofessional, rude and humiliated us . Rose and Oliver team does not work . They were not ready to show properties because in their mind we did not have money to pay the rent and we would default rentals . Bottom line , is Rose Johnson, If you reading this . We found beautiful place in heart of St Albans and moving in month .

Rani · 21 January 2023

★★★★★ 5/5

Google

A really helpful and friendly estate agents. I'd thoroughly recommend Frost's, I was a prospective tenant and the whole team were incredibly helpful. Oliver Banks was my main point of contact and he was always very responsive, helpful and would make the effort to help in my search. If you're looking to rent in St Albans make the effort to work with this team, it will make your search a whole lot easier! Recommended!

Mark · 21 January 2023

★★★★★ 5/5

Google

Oliver Banks and Sarah Twigg in the Lettings Dept at Frosts have been extremely helpful from the start to let my property out. Both Sarah and Oliver have been very thorough, prompt and dealt with any queries I had. They gave me excellent service. I would thoroughly recommend them. Thank you Sarah and Oliver for the wonderful service.

Jaspal · 26 February 2024

★★★★★ 5/5

Google

Rose Johnson has been nothing but exceptional during my property search - First understanding my requirements and suggesting suitable properties and then being efficient, knowledgeable and helpful throughout the rest of the process. This has resulted in a very quick turnaround which was required given the current state of the rental market, managing to schedule a viewing on Monday and then having completed reference checks by the Friday of the same week.

Jonathan · 25 February 2023

★★★★★ 5/5

Google

Contacted Frost's to ask about rental properties. Rose was on the job immediately with a plethora of offers and she didn't stop sending them until we had found a suitable place. Attention to detail was amazing and I cannot recommend Rose and Frost's highly enough. If we ever need anything similar again, Frost's will be our only port of call and we shall be asking for Rose to handle the business. Five stars!!

Mark · 21 January 2023

★★★★★ 5/5

Google

Frosts were great throughout the sale process, but a special mention has to be made for the Head of Sales Progression, Rochelle. Rochelle managed a very difficult chain with complete control, provided clear communication and supported us the entire way through - Her service alone was worth the fee!

Ben · 3 August 2024

★★★★★ 5/5

Google

I recently got an apartment to rent thanks to Frist agency St Albans especially Darcie for her help and communication l thank you.She has got good communication skills and patience to her customers l thank you Darcie wants again.Thank you Frost St Albans for making my life easier

Hilda · 17 August 2024

★★★★★ 5/5

Google

My partner and I were having an incredibly difficult time finding a new home, due to being pet owners and the market being so competitive at the moment. We were looking for months and Frosts were incredibly caring and understanding about our predicament. Darcie at Frosts took it upon herself to notify us when properties that accepted pets came onto their books, and even called us straight away when the property we ended up renting became available. She also took time out of her day to explain why it was so tricky to find a place as pet owners, in the current climate. We probably would have given up if it wasn't for Darcie's tenacity and compassion. Feeling like we had someone rooting for us made all the difference. Thank you Frosts, very satisfied customer! 🖤

Strange · 17 August 2024

★★★★★ 5/5

Google

As first time renters, Frost's was superb in helping us find a property to rent. Especially Darcie, who was so on the ball, very attentive and was there whenever we had questions or something new came up. She made the whole experience very easy and exciting for us. THANKYOU!

Josh · 25 July 2024

★★★★★ 5/5

Google

We took a property under tenancy from Frost in Dec 2019 and they are simply amazing in terms of showing the property, assisted us through smooth moving and also ensured that we had a comfortable time at property. Our property contact Chloe Weston is extremely helpful to respond to us for any property works and during extending our contacts for two years. Would highly recommend Frost for any letting in St Albans.

Chaitanya · 21 January 2023

★★★★★ 5/5

Google

I want to thank Oliver Banks for helping us to find a place and for going above board to help us through the difficult referencing process. I am giving him a 5 star as I do really want him to know how appreciative I am of the personal touch that he put in. For some reason Google needs me to edit my old review! I would have preferred to have this on a separate page ,but thanks very much Oliver. Sola I am giving the service that Rose gave me a 5 star because she was so supportive, following up on my behalf on next steps and you really feel that you have the agent working for you. She was very professional and made things clear and just helped to make a usually stressful situation so much easier to go through. Thank you Rose

Olusola · 21 January 2022

★★★★★ 5/5

Google

Part Sales Progressor, part Therapist, Rochelle Collins was outstanding in her role at all times during my recent property purchase with Frost's. The transaction was by no means straight forward, and sadly my experience of buying property for the first time consisted of four months of cowboy conveyancing. Without Rochelle's unrelenting efforts to fill the gaps in professionalism, I would in all likelihood have had to pull out of the purchase, due to the impact this process was having on my personal life. Fortunately this was not the case, with Rochelle being on hand at a moments notice to support in any way she possibly could. I would highly advise anyone to use Frost's estate agents in St Albans as a result of this experience, and will always be very grateful for how Rochelle in particular went above and beyond on so many occasions, where other estate agents likely would have got fed up and stopped picking up the phone (can't say I'd blame them given how dismal the circumstances were at times). Thank you Rochelle and Frosts!!!

Benjamin · 21 January 2022

★★★★★ 5/5

Google

Oliver was very helpful throughout the whole process from start to end. He was responsive to all my enquiries as well as being very reliable in ensuring that I had received information regarding new properties on the market for rent which had met my needs. With his help and support, me and my husband have found a place we both really like. He had shown excellent customer service throughout that we are grateful for as it made the process run smoother. A huge thank you for the assistance and professionalism provided.

Najiyah · 21 January 2022

★★★★★ 5/5

Google

This particular branch has a very unique team, it is clear they all work really well with each other. Rose Johnson (Letting Negotiator) was absolutely outstanding in all areas of customer services. She was so attentive and vocal throughout the whole procedure, showing me support and enthusiasm even when things wasn’t going as smoothly. Rose really made this whole process a lot easier and completely stress free. Rose kept me in the loop the whole time, even just to re-assure me of where we are with the process and what we’re waiting for. I felt Rose really understood me and my partners needs and I can honestly say I’ve never received such great services anywhere else. The other members of the team were also lovely and polite. The other team members which were not related to me where also extremely helpful. Anytime I called the phone was picked up almost instantly, and if ever the person I called wasn’t available, they always made sure they called me right back. Massive thank you to Rose Johnson for going the extra mile throughout the whole process, it was an absolute breath of fresh air to deal with someone so helpful and I am so grateful for all your hard work and efforts. You have truly lovely person and an asset to this branch. Also a huge thank you to Rosie for showing us around the property, she was also lovely and very professional - it didn’t feel awkward at any point. Big thank you to Melanie Hughes for finishing up this process for us.

Louisa · 21 January 2022

★★★★★ 5/5

Google

I have spent the past few weeks finding a flat to rent in St Albans and Frosts have helped me all the way. I think of the hundreds of times I have called I have only got the answerphone once and anyone who answers is SO helpful and friendly. Oliver Banks has seen me through to getting the place I get the keys to next week (heard today) and I cannot tell you how excited I am. Then there is Rose Johnson who has also been taking calls and sorting stuff. Now Cheryl Maddern has immediately got on board to help with the processing of the tenancy documents. My experience with Frosts has been professional, helpful, efficient and friendly. I would highly recommend to anyone.

Nathalie · 21 January 2022