Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExceptional Service.
From start to finish Ashtons has made the house buying and selling process as smooth as possible. They are a pleasure to deal with and very professional. I shall be using them when I want to sell in the future and I hope the next property I buy will be listed with Ashtons.
Samantha · 24 June 2021
Agent replied
Hi Samantha, thank you so much for your fantastic review. We're delighted to hear that you enjoyed working with us and we very much hope to work with you again in the future. In the meantime, we wish you all the very best in your new home.
★★★★★ 5/5
GoogleI honeatly think that words do not do any jsutice to the experience we had with Ashtons team at St Albans City.
Thanks to their great help and support we are going to celebrate Christmass in …
Besim · 4 July 2023
Agent replied · 4 July 2026
Hi Bes, and a huge thank you for your wonderful review. We're absolutely delighted to hear your feedback and so pleased the team made your property journey as seamless as possible. Wishing you a very Merry Christmas in your New Home :).
★★★★★ 5/5
GoogleWe had the pleasure of renting our new home through Ashton’s. Worked primarily with Sandy out of St Albans and honestly it was a fantastic experience. Trying to move our family from the states he worked hard to make sure we had all the …
Suzette · 4 October 2022
Agent replied · 29 April 2023
Thank you so much for taking the time to leave us a review Suzette - I'll be sure to pass your kind words on to Sandy, who will be delighted to have been able to help you with your move journey. We wish you every happiness in your new home!
★★★★★ 5/5
GoogleActed very quickly to get our house on the market to tie in with a purchase we fell in love with - we bought and sold with Ashtons (even sold it twice over). The team supported us all the way through the marketing and conveyancing - we continue to get support from Louise with after sales. Thank you to the team.
Emma · 22 March 2019
Agent replied
Thank you Emma for your feedback, we wish you well in your new home!
★★★★★ 5/5
GoogleI recently sold and bought a house with Ashtons and they were truly excellent from start to finish. We felt really looked after, their customer service was second to none, with such regular, friendly, helpful communication throughout. They worked really hard for us and I would 100% recommend them.
Gayle · 22 March 2022
Agent replied · 27 June 2024
Thank you so much for sharing your positive experience with us Gayle. We're thrilled to hear that you would recommend us to others and we wish you all the very best in your new home.
★★★★★ 5/5
GoogleOnce again Ashtons have provided us with a first class service. Philip and the rest of the team worked professionally and expediently. Excellent marketing and management of the whole process. Highly recommended to any landlord in the St Albans area.
Claire · 13 March 2023
Agent replied · 4 June 2024
Thank you for leaving Ashtons a 5-star rating Claire, it’s truly appreciated! The Ashtons Team
★★★★★ 5/5
GoogleAn exceptional service. From the first engagement, Jamie was brilliant to work with. Personable, knowledgeable, pragmatic and guiding throughout. As a first time landlord, the process of letting our property has been very straightforward. …
Richard · 8 October 2021
★★★★★ 5/5
GoogleAshton’s found me a tenant within 2 days of viewings where another local agent marketing at the same price and under same terms could not get a tenant in 11 weeks! Great service, good communication, very happy.
Laura · 22 March 2023
Agent replied · 29 April 2023
Hi Laura, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that our lettings team were on hand to help with your property journey and we look forward to working with you again in the future! All the best, the Ashtons team.
★★★★★ 1/5
GoogleFalse information given by Louise Walker in regard to delays with local searches which has caused a huge panic throughout the chain I'm involved with. Thank goodness I didn't instruct Ashtons. What a poor show. Please fact check in future and please stop creating unnecessary panic in an already stressful climate.
Really · 4 June 2021
Agent replied
Thank you for your comments. Having investigated this further, Louise had been informed by a local reputable solicitor that all local authority searches would be delayed until 14th July. With this in mind, Louise updated her clients of the same in order to manage expectations and make a suggestion that they and/or their own solicitor contact the council themselves for further clarity. Louise also checked in with St Albans District Council herself and established that this may have been miss-communicated to the solicitor and upon finding this out, immediately made all parties aware. We apologise if this caused any unnecessary stress but Louise was working in the best interests of all to mitigate what could have been hugely problematic, with the end of the Stamp Duty Holiday looming. We trust this provides clarity on the matter but Louise has offered that she would be very happy to speak to you or any other parties directly on this and can be contacted on 01582 463960.
★★★★★ 5/5
GoogleI really appreciate Sandy and Jamie for helping us move to St Albans. I had applied to a lot of places and called up a lot of people but the only person who called me back was Jamie. He assured me that the property is great and spacious, …
Maggi · 8 October 2021
Agent replied · 27 June 2024
Hi Maggi, we just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback and wish you every happiness in your new home in St Albans!
★★★★★ 5/5
GoogleLouise Walker, the sales progressor/coordinator assigned to us, deserves 6 stars! We had several issues to overcome in our chain and she was excellent and got us to the finish line! She is experienced, effective, caring and really knows how …
Mr · 4 October 2022
Agent replied · 29 April 2023
Thank you for taking the time to leave your review - we'll be sure to pass your kind words on to Louise. We absolutely agree that she is an exceptional member of the team and we're delighted to hear she was able to help you so efficiently … More
★★★★★ 5/5
GoogleFrom start to finish an impeccable service. Knowledgeable, professional and most importantly proactive. Highly recommended! Just for the record I'm not a relative /friend/paid reviewer ... just a genuine seller of a property in St Albans.
Ramila · 22 March 2023
Agent replied · 22 March 2026
Thank you so much for taking the time to leave Ashtons a review Mrs Rees. Your kind feedback is much appreciated!
★★★★★ 5/5
GoogleWe've had a great experience when buying our first home with Ashtons. The team (Louise Walker in particular) has been very friendly, quick to answer any (even most silly) questions and always ready to support. The communication was always …
Maria · 4 October 2022
Agent replied · 29 April 2023
We just wanted to say a huge thank you for your wonderful review Maria. We couldn't agree more that Louise is an absolute star and we're delighted to hear that her and the team were able to make your property journey as smooth and stress-free as possible. Wishing you all the very best in your new home, the Ashtons team.
★★★★★ 5/5
GoogleAshtons were brilliant in helping us buy our new home, they kept us informed regularly on progress and were really quick to chase up any delays and issues. They were much more proactive than our estate agents (for the property we were selling) and I would definitely use them if we came to sell in the future.
Phill · 22 March 2018
Agent replied
Thank you for your lovely feedback, we're delighted you enjoyed the moving experience with Ashtons! Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleBy far the easiest home-hunt of my life! From the initial contact, my needs were assessed, and a matching home finalized (i.e. a signed contract and all payments made) in less than 1 week.
Michael · 22 March 2023
Agent replied · 29 April 2023
Hi Michael, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons was a positive one! All the best, the Ashtons team
★★★★★ 5/5
GoogleI purchased a property via Ashtons recently, and the whole experiences are excellent. Ashtons has professional service and fantastic teams, which make the purchase smooth. Each time, the communication with Alix or other members is quick and …
ERIC · 4 October 2022
Agent replied · 29 April 2023
Thank you for your 5* review Eric - we are absolutely delighted to hear that Alix, Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
★★★★★ 5/5
GoogleIn recognition of Ashtons St Albans' team dedication and professionalism, I would like to write to say a big “Thank You!” to you and your team. My family has just arrived St. Albans and settled down into our new home, and we are extreme …
Twinsfamily · 8 October 2021
Agent replied · 8 June 2024
Thanks for taking the time to leave such fantastic feedback Tony, we hope you & your family are enjoying St. Albans life and settling nicely in your new home.
★★★★★ 5/5
GoogleBuying or Moving home is undoubtedly a stressful moment in our lives. Sometimes we wish all stars align, but that is rarely the case. I am glad to say that with my recent move, one start definitely aligned with our plan. This star was …
Joao · 8 October 2021
Agent replied · 28 May 2024
Thank you Joao for the fantastic feedback.
★★★★★ 5/5
GoogleI became aware of the property early in the morning and luckily was able to book a viewing almost straightaway. Met Sandy at the property, liked it enough to want it and 3 days later it was mine ! Excellent friendly service and helpful …
Tony · 8 October 2021
Agent replied · 24 June 2024
Thank you so much for your wonderful review Tony. We really appreciate you taking the time to share your review, and we agree, Sandy is a true asset to have on the Ashtons team! We very much hope to work with you again in the future.
★★★★★ 5/5
GoogleWe have had a fantastic experience selling our house in St Albans with Ashtons and would highly recommend them. Alex (marketing) and James (sales progression) made the whole process as smooth and possible.
Catherine · 14 March 2023
Agent replied · 29 April 2023
Hi Catherine, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been such a positive one. We wish you all the very best in your new home!
★★★★★ 5/5
GoogleI would like to say a big thank you to the team at Ashtons and in particular to Liam Partridge and Louise Walker. I chose Ashtons out of what I considered to be the three top agents to sell my later mother in laws property. In the first …
Eileen · 8 October 2020
Agent replied
Thank you Eileen for taking the time to leave such fantastic feedback. We’re so pleased you had a great experience with Ashtons.
★★★★★ 1/5
GoogleAn absolute nightmare company. They let the house next door, and although the tenants have recently moved out, we still have a damaged fence where their child climbed over, and over grown hedges that need sorting. I certainly wouldn't recommend them.
Yvette · 22 March 2022
Agent replied
Hi Yvette, I’m sorry to hear your feedback regarding this property. However, I have spoken to our Lettings team who have reassured me that both the broken fence and garden at this property are currently being addressed as a priority. I … More
★★★★★ 5/5
GoogleGreat afterservice- Louise was amazing! Thanks!
AJ · 22 March 2018
Agent replied
Thanks AJ! It's always lovely to hear such great feedback.
★★★★★ 5/5
GoogleI used Ashtons for marketing and renting our property.
I highly recommend them and would give them 10 stars if we could!
From the moment we was looking for a property to purchasing and completion. …
M · 4 October 2022
Agent replied · 29 April 2023
Thank you so much for your 5* review and kind words. It's wonderful to hear that Sandy, Phillip and the team were on hand to help with all stages of your letting journey and we look forward to working with you again in the future! All the best, the Ashtons team.
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