Trusted Agent profile · St Albans, Hertfordshire
Verified
★★★★★
331 reviews across 1 platform
10 London Road, St Albans, Hertfordshire, AL1 1NG
Part of Ashtons, see every office.
Ashtons's office in St Albans, Hertfordshire, at 10 London Road, is rated 4.7 out of 5 across 331 reviews on 1 platform, including 331 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish an impeccable service. Knowledgeable, professional and most importantly proactive. Highly recommended! Just for the record I'm not a relative /friend/paid reviewer ... just a genuine seller of a property in St Albans.
Thank you so much for taking the time to leave Ashtons a review Mrs Rees. Your kind feedback is much appreciated!
5/5
GoogleOur move was made so simple by the professionalism and support of Louise walker - by the time we came to buy we'd dealt with many many estate agents and Ashtons stood out as being so much better than all of them …
Thanks Tom for your feedback.
5/5
GoogleAshtons have been fantastic in finding good tenants for our rental properties. Each time, Ashtons have provided a personal and professional service. Their marketing materials, photos, descriptions and videos (even more important with Covid …
Thank you for the fantastic review and continued support, Tony. We pride ourselves on our personal service and ensuring the letting process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
1/5
GoogleAvoid. At the end of Tenancy they tried to claim our entire deposit. Luckily the TDS service saw through their greed and awarded us close to the full amount back.
Hi Adam, we completely understand how time-consuming and frustrating deposit arbitration by the TDS can be and as your agent, we always aim to mediate an amicable resolution between landlords and tenants to avoid these lengthy deposit … More
5/5
GoogleJust completed our first house purchase and all the people we dealt with at Ashtons were a pleasure to deal with. Buying a house is always stressful, especially in a pandemic with a stamp duty deadline looming. Despite being very busy …
Thanks Luke for your great feedback.
5/5
GoogleWe have dealt with many agents over the years, however, have not come across an agency quite like Ashtons. Responsive, polite, efficient, easy to deal with and, above all, a firm based on integrity, which is become a relative rarity these …
Thank you so much for your review Krishna, we pride ourselves on our integrity and attention to detail and we're delighted to hear about your positive experience working with us. Thanks for taking the time to share your experience!
5/5
GoogleIt was a pleasure to deal with Philip from start to finish. He was always responsive and pro active in getting us move in as quickly as possible. Highly recommend.
Hi Andrew, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Philip and the team were on hand to help with all stages of your move journey and we look forward to working with you again in the future! All the best, the Ashtons team.
5/5
GoogleWe could not have wished for a more positive experience and outcome. The whole process has been efficient, highly professional and friendly. Thank you Ashtons! Mr and Mrs Birchall
Thank you for taking the time to leave your 5* review Birgitta. We pride ourselves on our professional, personal service and are always delighted to hear that we've been able to make our clients' move journeys a positive experience! We do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleGreat service from start to finish. Staff are all well trained and verz friendly and helpful, one feels welcome. Easy to use website, too, also for Maintenance issues, very short turn around time, they react almost instantly and get things …
Thank you Iris for your great feedback.
5/5
GoogleExcellent service from beginning to end and in record time too ! many thanks
Thank you Karen for your 5* review. We are delighted the team could help you (in record time!). Wishing you all the best, from the team at Ashtons
5/5
GoogleGreat service from start to finish. Excellent communication throughout the sale . Highly recommend.
Thank you for taking the time to leave your review Dana, we are delighted to read your comments. Wishing you all the best, from the team at Ashtons
5/5
GoogleWe were really very impressed with how Ashtons handled the change of tenants in our flat a few weeks ago. Despite the difficult and unusual circumstances they were operating under, they arranged a smooth check out, got various works …
Thanks Caroline, we're really pleased you've had such a great experience with Ashtons. Thank you for taking the time to leave such a positive review.
5/5
GoogleAshtons have been an amazing experience with our tenancy. Since the very beginning Jamie provided a very personal service, ensuring he understands our family needs and came up with the perfect property for us. During the tenancy the support …
Thank you Javier for your fantastic feedback.
5/5
GoogleWe have had the most pleasant and professional experience securing a rental property with Ashtons, St Albans (the agent being Alexander Gorton). From start to end, they were onto it, always available and prompt in getting back to you. …
Thank you so much for your wonderful review Cathy, and wishing you all the best in your new home.
5/5
GoogleIt feels very strange to be writing positive reviews on estate agents, having been unimpressed by a few names in St Albans! The team were brilliant throughout all stages of my house purchase. Louise in particular was superb, constantly …
Thank you so much for your kind words, Stefan. We really appreciate you taking the time to share your review, and we agree, Louise is a true gem to have on our team! We very much hope to work with you again in the future.
5/5
GoogleI have used Ashtons to both buy and let property and they have been exceptionally friendly and profressional. They are quick to respond to any queries and are quite transparent with the range of services they provide.
Hi Oliver. We just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback! All the best, the Ashtons team
5/5
GoogleWe had the absolute pleasure of working with Ashton’s on the purchase of our new home. We had been looking for a home for over a year and Ashton’s were by far the best to deal with. Our initial contact with Ashton’s involved them having to …
What lovely feedback! Thank you for taking the time to write such wonderful praise, on behalf of Ashtons, we wish you well in your new home!
5/5
GoogleSandy and Elliot are friendly and professional. Though I finally got a flat from another agency, I am so glad to meet them because they were always very efficient and helpful to answer my questions.
Thank you so much for taking the time to leave your fantastic feedback Ada. I will pass your kind words on to Sandy and Elliot, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleI have just sold my house through Ashtons and I can honestly say they were fantastic. Everyone on the team was so friendly, professional and helpful. And I was kept up to date all throughout. Once we accepted an offer, Louise on the sales …
Hi Claire, thanks for taking the time to post your positive review.
5/5
GoogleAshtons is a professional and energetic team with a great selection of properties. Phillip our agent is really helpful throughout the entire process. Highly recommended.
Thank you so much for your review Edith - we are always delighted to hear feedback from our clients and we agree, Phillip is a true gem! We very much look forward to working with you in the future!
5/5
GoogleFriendly & helpful staff. Great communication. Enjoyed working with them.
Thank you for your kind words and feedback Evgenii, which are very much appreciated.
5/5
GoogleThis year we made the big decision to put our house on the market. Having chosen Ashton's as our estate agents, we can honestly say we picked the best! From the moment we walked through their door in mid May to completion at the …
Thank you for taking the time to leave such a fantastic review, we are really pleased you enjoyed your moving experience with Ashtons. Wishing you every happiness in your new home Bebe!
5/5
GoogleRichard, Louise and Co have once again done an incredible job in a difficult climate and dealing with difficult relatives. Nothing was too much trouble, we were kept informed at all stages and they went the extra mile in seeing the sale …
Hi Tony, thanks for taking the time to post your positive review.
5/5
GoogleThis is a slick operation where the experienced staff are always one step ahead. This is by far the best estate agency I have ever dealt with. I would recommend Ashtons as a Landlord or sale/purchase agency.
Thanks Rob for taking the time to leave such great feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashtons's St Albans office has 331 reviews across 1 platform: 331 on Google.
Ashtons St Albans is rated 4.7 out of 5 across all 331 reviews, and 4.7 out of 5 on Google from 331 reviews.
Yes. In The Trusted Agent 2026 awards: Ashtons, St Albans won Trusted Agent.
Ashtons St Albans, 10 London Road, St Albans, Hertfordshire, AL1 1NG.
