Trusted Agent profile · St Albans, Hertfordshire

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Ashtons St Albans reviews

★★★★★ Excellent

331 reviews across 1 platform

10 London Road, St Albans, Hertfordshire, AL1 1NG

Part of Ashtons, see every office.

Ashtons's office in St Albans, Hertfordshire, at 10 London Road, is rated 4.7 out of 5 across 331 reviews on 1 platform, including 331 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.7 / 5

331

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the St Albans office, from every platform, shown as written. First names only.

5/5

Google

Great communication throughout the whole sales journey.

Howard · 13 March 2024

Agent replied · 12 February 2024

Thank you so much for taking the time to leave your review Howard. We are delighted to have been able to help. Best wishes from the team at Ashtons

5/5

Google

We recently purchased our first home through Ashtons and cannot recommend them more! We benefited from first class service throughout the entire process. …

Annie · 4 October 2022

Agent replied · 29 April 2023

Thank you for taking the time to leave us a 5* review Annie. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

5/5

Google

Excellent Estate Agency, they were very thorough throughout the entire process and went over and above what we expected in getting our purchase finalised. Would definitely recommend using Ashtons, and in particular, James Plumb.

Mark · 22 March 2021

Agent replied · 1 June 2024

Thanks Mark for your feedback.

5/5

Google

We bought our first home recently and this was facilitated by Ashton's in St Albans. From start to finish their expertise and professional yet friendly manner gave us the reassurance we needed as first home buyers throughout the process. …

Clive · 8 October 2018

Agent replied

Thank you Clive for taking the time to leave such great feedback! We wish you every happiness in your new home.

5/5

Google

Sold our house through Ashtons and were extremely impressed and happy - they are professional, knowledgeable, courteous, friendly and helpful. Couldn't have chosen a better estate agent. They looked after our buyers very well and made sure …

Victoria · 8 October 2019

Agent replied

Thank you Victoria for your feedback, we're delighted you've had a great moving experience with Ashtons and wish you well in your new home.

5/5

Google

Just bought our first home with Ashton’s and they have been fantastic at every part of the process. The whole team have been friendly and helpful from booking the viewing to collecting the keys when we completed. …

Dominic · 8 October 2019

Agent replied

Thanks for your lovely feedback Dominic!

5/5

Google

It was a pleasure working Ben and the Ashtons team. They were friendly, professional, and enthusiastic about finding a suitable flat for me and my husband in St Albans. I would highly recommend Ashtons Estate Agents.

Cassandra · 22 March 2020

Agent replied

Hi Cassandra, thanks for taking the time to post your positive review for us!

5/5

Google

Just purchased a property through Ashtons. Really pleased with their service, knowledge and support given. Very professional team, keeping us updated throughout. Louise their sales progressor is second to none. So diligent, excellent …

Jo · 8 October 2020

Agent replied

Hi Jo, thank you for leaving us a positive review and congratulations on purchasing your new home

4/5

Google

Generally really helpful staff but an automated booking process that could perhaps be a little clearer.

Eddie · 22 March 2023

Agent replied · 29 April 2023

Many thanks for taking the time to leave your review Eddie. We love to hear feedback from our clients and are always looking into how we can improve our client experiences. We are currently looking into revamping our booking systems so please do check back soon for updates. All the best, the Ashtons team.

5/5

Google

Received a friendly, professional service from all staff that I have dealt with in the lettings team to help me secure a new rental property.

Robert · 22 March 2022

Agent replied · 12 June 2024

Hi Robert - thank you so much for your fantastic feedback. I will pass your kind words on to our Lettings team, who will be absolutely delighted, and we do hope to work with you again in the future!

5/5

Google

Great professional service and advice from Liam and Steve at Ashtons. They were calm, considered and not at all pushy, with a comprehensive understanding of the St Albans housing market. I highly recommend working with Ashtons.

Clair · 28 July 2019

Agent replied

We're glad you enjoyed your experience with Ashtons!

5/5

Google

Staff at Ashtons were very professional, reliable and helpful. They went the extra mile to support us throughout the process of selling our house and we would certainly use them to sell our new home in the future!

Jo · 22 March 2018

Agent replied

Thank you Jo for leaving such lovely feedback. We're glad you've had a great moving experience with Ashtons & like to wish you all the very best in your new home!

5/5

Google

Excellent communication, I received weekly updates as promised and received a call when I was promised one. Nothing was too much trouble and they were always extremely polite and helpful. Excellent company I highly recommend.

Chloe · 22 March 2019

Agent replied

We're glad you enjoyed your moving experience with us Chloe! Thank you for taking the time to leave such great feedback.

5/5

Google

Amazing team, professional service. We're happy with our new home. Thanks for your everything.

Choi · 14 March 2023

Agent replied · 29 April 2023

Thank you so much for taking the time to leave your 5* review Choi, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.

5/5

Google

Well done Jamie, he battled through lockdown to find a good tenant. We actually had four offers of which two were accepted and two rejected. Under the circumstances it was exceptional.

Stephen · 16 June 2020

Agent replied

Thanks Stephen for taking the time to leave great feedback.

4/5

Google

Damien showed my husband and I around a property to let. His knowledge was fantastic, he was patient and really personable and relate-able. I wish he was showing me around all my lettings viewings.

Lihsia · 22 March 2019

Agent replied

Thank you for your kind feedback Lihsia!

5/5

Google

From my first meeting until present I have found the whole Ashtons lettings team highly knowledgeable, responsive and great people. I would have no problem recommending them.

Miles · 22 March 2021

Agent replied

Thanks Miles for your fantastic feedback.

5/5

Google

We are new to the UK lettings market and Alexander and the Ashton's St Alban's team were fantastic. Knowledgable, professional and very helpful. Thanks a mil

Sean · 22 March 2021

Agent replied · 27 May 2024

Thanks Sean for your positive feedback.

5/5

Google

Really grateful to Alex and Jamie at the St. Albans office, their energy is just awesome. Being a property investor requires people who understand your vision and would work hard to get where you want and Alex and Jamie worked tirelessly to get me the deal I wanted. Your professionalism is great. I am one happy customer.

Edinah · 6 April 2021

5/5

Google

First class team who provide first class service. Jamie and his colleagues were great with us whilst looking and very understanding wrt late changing circumstances. …

Davy · 8 October 2020

Agent replied

Thanks Davy for your feedback for Jamie and the team

1/5

Google

Disappointed with a property I bought from Ashtons St Albans. I was the easiest and quickest buyer they can have, but upon moving in, their seller left the property in a disgusting state. I asked for their help about loads of rubbish in the …

Helen · 4 October 2022

5/5

Google

Recently sold our house and bought another, both through Ashton's St Albans. We have been really impressed with the professionalism and excellent communication throughout. …

Neil · 8 October 2020

Agent replied

Thanks Neil for taking the time to leave such positive feedback - enjoy your new home!

5/5

Google

Bought a property through Ashton's - trouble free process, always responded to questions and helped us with multiple viewings to measure up etc

Kevin · 22 March 2021

Agent replied

Thanks Kevin for taking the time to leave great feedback.

5/5

Google

Prompt response throughout the renting process. HIgh visibility on what the next steps, follow up actions are throughout the process. Good renting experience!

Kenneth · 22 March 2021

Agent replied · 29 April 2023

Thanks Kenneth for taking the time to leave such positive feedback.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Ashtons St Albans

How many reviews does Ashtons St Albans have?

Ashtons's St Albans office has 331 reviews across 1 platform: 331 on Google.

What is Ashtons St Albans's rating?

Ashtons St Albans is rated 4.7 out of 5 across all 331 reviews, and 4.7 out of 5 on Google from 331 reviews.

Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards: Ashtons, St Albans won Trusted Agent.

Where is Ashtons's St Albans office?

Ashtons St Albans, 10 London Road, St Albans, Hertfordshire, AL1 1NG.

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