Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely delighted with my experience with Ashtons, especially Alex, who was extremely patient and kind throughout the entire experience. As a first time buyer I was completely overwhelmed with many aspects of the buying process and Alex …
Ana · 4 October 2022
Agent replied · 29 April 2023
Thank you so much for taking the time to leave your 5* review Ana, it's much appreciated. I will pass your kind words on to Alex and our team, who will be absolutely delighted, and we wish you every happiness in your new home. All the very best, the Ashtons team.
★★★★★ 5/5
GooglePhilp was most accommodating and communicated clearly all the procedures and queries associated with the letting; professional and courteous
Stavros · 13 March 2024
Agent replied · 29 April 2023
Thank you for taking the time to send your review Stavros, it is very much appreciated. Phillip and the Team are delighted to have been of assistance and are really pleased to hear your positive feedback on your experience with Ashtons.
★★★★★ 3/5
GoogleProperty we tried to acquire was not legally prepared to be purchased which took us plenty of time and effort, luckily St Albans has good products and we have found a good one already. Overall good professionals however a state agent named Steve Preston was not fit at all in his job.
LUIS · 28 July 2019
Agent replied
Thank you for leaving your review. We trust having addressed your issue personally with you that this has been resolved to your satisfaction.
★★★★★ 5/5
GoogleAshtons were outstanding and highly professional in every aspect of the sale of our property. Their after sales service has no comparison. They worked tirelessly and persevered and we will always appreciate it.
Philip · 6 July 2025
Agent replied · 23 July 2025
Thank you Philip for your wonderful review. We're delighted to hear that the team in St Albans and our Sales Management team were able to make your recent property journey such a positive experience for you. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleEveryone we dealt with at Ashtons knew what the property they were marketing inside out, every question was answered and I felt in safe hands. No over the top sales pitch and through the sales progression stage Louise was honest and kept …
Kathryn · 8 October 2021
Agent replied · 30 May 2024
Thank you for your 5* review Kathryn - we are absolutely delighted to hear that Louise and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future.
★★★★★ 5/5
GoogleI rent a property from overseas before I moved to the UK. I would like to thank you Jamie, Alexander and Sandy. They understand my situation and provided all kinds of assistance from online viewing to the finalization of the tenancy …
WK · 8 October 2021
Agent replied
Thank you so much for your fantastic feedback. We're so pleased Jamie and the team were able to assist you with your journey!
★★★★★ 5/5
GoogleRichard and his team were extremely helpful at every stage of me buying my first property. I was nervous going in to the process but they made everything straightforward. Special shout out to Louise who was very patient and supportive throughout, thanks Louise.
J · 22 March 2021
Agent replied · 25 June 2024
Thanks for your lovely feedback Johanna
★★★★★ 5/5
GoogleJamie and the team at Ashtons are very professional. I have used them to rent out my house and also manage the rental. Jamie knows the market and clearly understands how to manage the rental process from marketing the property to the tenant …
Christopher · 8 October 2020
Agent replied
Thanks Christopher for your feedback, we're pleased you had such a great experience with Ashtons.
★★★★★ 5/5
GoogleI have been extremely impressed by the service of Ashtons. I have just left the country to take a teaching job in the Middle East and was worried about leaving my property in capable hands. The process of being a Landlady was fully …
Heidi · 8 October 2020
Agent replied · 3 June 2024
Thank you Heidi for your positive feedback, good luck with your new teaching job.
★★★★★ 5/5
GoogleAll went very smoothly renting out property.
Very helpful team, thank you Phillip.
Brian · 13 March 2024
Agent replied · 30 September 2023
Thank you so much for taking the time to leave your 5* review Brian. We are always delighted to hear feedback from our clients. We very much look forward to working with you again in the future. Best wishes, the team at Ashtons.
★★★★★ 5/5
GoogleRichard and his team were awesome, they generated and managed 30+ viewings in a quiet market, gave feedback via a dashboard for all the viewings so we could see what people liked/ disliked and then managed everything once the offer had been …
James · 8 October 2020
Agent replied
Thanks James for taking the time out to leave such positive feedback
★★★★★ 5/5
GoogleA very professional Estate Agents, particularly Jamie Newson-Love who worked very hard to secure a tenant for our property in St Albans last month. He kept us updated at all times and despite all the restrictions during the last 3 months, …
Kevin · 8 October 2020
Agent replied
Thank you Kevin for taking the time to leave such great feedback.
★★★★★ 5/5
GoogleRichard and his team were extremely helpful at every stage of me buying my first property. I was nervous going in to the process but they made everything straightforward. Special shout out to Louise who was very patient and supportive throughout, thanks Louise.
Johanna · 9 June 2020
Agent replied
Thanks for your lovely feedback Johanna
★★★★★ 5/5
GoogleHandled the sale of the property I was buying, not even my estate agent but I found them super helpful, great service and post-sales team member Rebecca kept me sane through a challenging process
Eleesha · 22 March 2022
Agent replied · 29 April 2023
Hi Eleesha, thank you so much for the lovely feedback. We're delighted to hear that the team were able to make your move journey a smooth and happy one and we do hope to work with you again in the future. All the best, the Ashtons team.
★★★★★ 5/5
GoogleBought a house from ashtons. Sandy recommended we see the house and we loved it. I think he knew it ticked a lot of our boxes. He then supported us through the offer process. The completion was then managed by James who kept in touch almost …
Maddy · 4 October 2024
Agent replied · 14 March 2024
Thank you so much for your kind words and 5* review Maddy. We pride ourselves on a professional and efficient service so are delighted to read your comments and will be sure to pass them on to James and Sandy. Wishing you lots of happiness in your new home, from the team at Ashtons
★★★★★ 5/5
GoogleThe Ashtons team has been great to work with, from the point we first got in touch, all the way through to the conveyancing process, which we are going through now. They've been very responsive, proactive and the level of service has been excellent. I would recommend them highly to anyone buying or selling in St Albans.
Nastasja · 11 April 2024
Agent replied · 26 April 2024
Thank you Nastasja for taking the time to leave your 5* review. We pride ourselves on our personal, efficient service so are delighted to receive your comments. Best wishes for the future, the Ashtons team.
★★★★★ 5/5
GoogleA big thank you to the team at Ashtons and in particular to Alix, Sandy, Alex, Andrew and Jayne for guiding and supporting us when recently selling our house. Good communication and very responsive throughout the process.
Ellen · 21 February 2025
Agent replied · 24 February 2025
Thank you Ellen for your 5* review. We're thrilled to hear that the team in St Albans were on hand to guide you through your recent sale. We will pass on your kind words and wish you all the best. The Ashtons team.
★★★★★ 5/5
GoogleStephanie Powell was professional, lovely and really helpful in our search for our first flat. She made the process easy and painless and made me feel at ease. Definately recommend ashtons and Stephanie if your looking for a new place to live.
Sian · 22 March 2020
Agent replied
Hi Sian, thanks for taking the time to post your positive review.
★★★★★ 5/5
GoogleJamie and his team at Ashtons have all been super helpful, clear and communicative throughout the process of finding our rental home and we have been especially grateful for their help during these uncertain times. Highly recommend them!
Estefania · 22 March 2021
Agent replied
Thank you for your kind feedback Estefania, we hope you’ll be very happy in your new home.
★★★★★ 5/5
GoogleFantastic level of service and support from Ashtons in selling our house. Alix Lucas and James Plumb in particular were amazing - could not have wished for a better team to handle our sale!
Justin · 13 March 2025
Agent replied · 26 April 2024
Thank you so much for your review Justin. We're so pleased that Alix and James were able to ensure your property sale was as smooth and stress-free as possible. All the very best, the Ashtons team.
★★★★★ 5/5
GoogleFollowed up regularly, understanding of market, polite agents.
George · 7 December 2025
Agent replied · 21 December 2025
Thank you George for your kind words, we will pass your feedback on to the St Albans team. Best wishes, the Ashtons team.
★★★★★ 1/5
GoogleWe have been dealing with Ashton’s on a rental property which we are meant to move into in less than a week. They have been difficult to work with, seemingly unable to sort minor contract details and won’t return calls. We still haven’t …
Will · 4 October 2024
Agent replied · 30 December 2023
Thank you for sharing your concerns, and we sincerely apologise for any inconvenience you've experienced. At Ashtons, we are passionate about ensuring a smooth and stress-free journey for our clients. We understand that moving house is a … More
★★★★★ 5/5
GoogleJust a very big thank you to Jamie and Clair for finding us a property that perfectly suits our family and within budget, their professionalism and client care made the process incredibly simple, a top class service. Michael and Julianna.
Michael · 22 March 2020
Agent replied
Thanks for your feedback Michael - we wish you and your family luck in your new home.
★★★★★ 5/5
GoogleThis was our first house purchase and Ashtons couldn't have the made the process any easier. We worked with Louise who was genuinely kind and thoughtful and made sure we had everything we needed (and beyond), both during and after …
Jacob · 8 October 2019
Agent replied
Thanks Jacob for your kind feedback - we wish you all the happiness in your new home!
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