Trusted Agent profile
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★★★★★
331 reviews across 1 platform
10 London Road, St Albans AL1 1NG
Part of Ashtons, see every office.
Ashtons's St Albans office at 10 London Road is rated 4.7 out of 5 across 331 reviews on 1 platform, including 331 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Ashtons. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleRobert B was outstanding, friendly, knowledgeable, and incredibly helpful throughout our tour of the house. He answered all our questions with confidence and made the experience smooth and enjoyable. Highly recommend!
Thank you Clare for taking the time to leave us a review. We will pass your wonderful comments on to Rob who will be delighted with your feedback. Best wishes, the Ashtons team.
5/5
GoogleI had the pleasure of working with Ashtons during the early stages of purchasing a property, and I couldn't be more impressed with the level of service I received. From the moment I contacted them, they were professional, knowledgeable, and truly went above and beyond to assist me throughout the negotiation process.
Thank you so much Siobhan for taking the time to leave a review. We're so pleased to hear your feedback and that we were able to make your experience such a positive one. Best wishes for the future!
5/5
GoogleWe are just at the start of purchasing our home through Rob at Ashtons, so far the service has been professional and we have encountered no problems.
Thank you Rebecca for your feedback. We’re pleased to hear that your experience with Rob has been professional and positive so far. We wish you all the best with your purchase and look forward to supporting you through to completion. Best wishes, the Ashtons team.
5/5
GoogleWe found Ashtons to be professional and effective in their approach to the sale right from initial valuation through to managing and driving the sales process with the buyer and other parties. We found Alix to be a first class agent who we would have no reservations in recommending to others.
Thank you Chris for taking the time to leave your review. Alix will be delighted you were so pleased with the service provided. We hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleBeen using Ashtons to let out our property for the last 4 years, always a professional and easy company to work with. Upon writing this review we have just agreed a new tenancy with the help of Jamie and his team, very happy with the service and grateful to be one of their clients.
Thanks Leon for your feedback.
5/5
GoogleThe service and professionalism shown by Ashtons team and in particular Jamie has been an refreshing eye opener. My flat was registered for letting on a Tuesday , all formalities were done seamlessly on their user friendly portal and was let by Saturday. Fantastic support and assistance by Jamie. Well done team. Yash Hindocha
Thank you Yash for your kind words.
5/5
GoogleFantastic experience with Robert Ash and the whole team at Ashtons St Albans. They were professional, timely and managed the whole process from launch through to completion with total ease. I wouldn’t hesitate recommending Ashtons St Albans to anyone looking for a stress-free, personal approach to selling their home!
Thank you for your 5* review! We pride ourselves on our personal, efficient service so we're thrilled to hear your feedback. Wishing you all the very best, the Ashtons team.
5/5
GoogleWhat an experience. From initial consultation to provide a quote for services from Alex White, to the photography making our house look amazing, and then Willow Kane's support throughout the sales process has made this unbelievably easy. Thank you.
Thank you Louise for your wonderful review. We're so pleased to hear the team were able to ensure your property journey was as seamless and stress-free as possible, we will pass on your kind words to the team. Wishing you all the best, the Ashtons team.
5/5
GoogleI am pleased to recommend Ashton's lettings. Jamie and his team offered excellent, professional advice on the letting process and on the improvements to the house in St Alban's that would not only enable the best rental price but would also …
Thank you so much for taking the time to leave your 5* review Michael, it's much appreciated. I will pass your kind words on to Jamie and the Lettings team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleBrett and Mariana have been a really competent pair of hands, always on hand to help with our letting questions as well as a brilliant approach to dealing with tenant relationships. Backed up by years in the business and local first hand knowledge, we wouldn’t go anywhere else.
Thank you Juliana for taking the time to leave us a review, Brett and Mariana will be delighted with your feedback! All the very best, the Ashtons team.
5/5
GoogleJamie and the team at Ashtons Estate Agency St Albans have been incredibly helpful, responsive and professional at all times. Especially during the pandemic, when there has been a lot of uncertainty, they answered any queries we had and made us feel comfortable throughout the process. Thank you for all the support.
Thank you Emily for taking the time to leave such positive feedback.
5/5
GoogleCan''t fault them at all. Great service, great people and well worth the fee. Sold within in a week and the followup/ after sales were excellent. Thanks to Liam, Jayne and an extra special mention to Louise who made a potentially stressful experience much less so. Wouldn't hesitate to recommend them to anyone and have done so.
Thank you for the great feedback Kevin, we're really pleased your enjoyed your experience with Ashtons.
5/5
GoogleGreat service from both the lettings team in St Albans and also the management team, in particular Candice, who has dealt with all my queries and property fixes really well. Would definitely recommend them to other landlords.
Hi Nina, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Candice and the team have been on hand to help with all stages of your letting journey and we look forward to continuing to work with you! All the best, the Ashtons team.
5/5
GoogleI had a great experience with Rob Bullock when purchasing a property. He was professional throughout and always got back to me in a timely manner.
Thank you for taking the time to leave your 5* review Jack. We are pleased Rob was able to help. Wishing you all the best, the team at Ashtons
5/5
GoogleWe couldn't recommend Louise Walker highly enough who has been assigned to our case for a house purchase and all we can say is that we have been SO LUCKY to have her looked after our case or the whole process would have been a lot more …
Hi Cail, thank you for taking the time to leave your review - we'll be sure to pass your kind words on to Louise. We absolutely agree that she is an exceptional member of the team and we're delighted to hear she was able to help you so … More
5/5
GoogleWe had a great experience both buying and selling with Ashtons. From working with Alix on our valuation through to James' diligent and proactive support throughout the post sale process, I have been impressed with the professionalism and support received from the whole team. Many thanks!
Thank you Nick for your 5* review. We're delighted to hear that Alix, James and the rest of the team were on hand to support you through your property journey. Wishing you lots of happiness in your new home, the Ashtons team.
5/5
GoogleI could not recommend Ashtons St Albans enough. From the very start to the end of the process they were very professional and responsive, Louise worked tirelessly on what ended up being a 'nightmare chain' to make all the sales/purchases happen. Thank you Louise!
Hi Joana, thank you so much for taking the time to leave Ashtons a review. Your kind feedback is much appreciated - Louise and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!
5/5
GoogleBrilliant customer service, efficient, helpful and friendly. Ashtons have been a pleasure to work with and we couldn't be happier in our new property. Thanks to Brett, Phillip and team for looking after us.
Thank you very much for taking the time to leave your 5 star review Lydia, it is very much appreciated. Brett, Phillip and the team have been delighted to have been of assistance in helping your move be such a smooth process and we wish you much happiness in your new home.
5/5
GoogleGreat company, really organised which makes the whole process run so much more smoothly. Me and the other half dealt with Ben and he was a delight, answered any questions or queries we had, was always reachable not like most other places where everyone is always in a meeting! Highly recommend these guys!
Hi Spencer, thanks for your review and good luck in your new home.
5/5
GoogleLiam was absolutely great from start to finish and Louise was wonderful - they both have the patience of a saint and made a difficult process a whole lot easier. It was a pleasure to work with Ashtons in both the sale and purchase of both my properties. Thank you all so much!
Thanks Emily for your lovely comments for Liam and Louise, enjoy your new home.
5/5
GoogleWe recently purchased a property via Ashtons estate agents. They are extremely professional and highly rated estate agents in St Albans City. Especially, I would like to thank Mrs. Louise Walker - whom we coordinated throughout the process. …
Good morning Chaitanya and a huge thank you for your wonderful review. We couldn't agree more that Louise is an absolute gem within the team and we're so pleased that our St Albans office were able to make your property journey as smooth and stress-free as possible. Wishing you all the very best in your new home, the Ashtons team.
5/5
GoogleWe purchased our first home through Ashtons and they were both professional and helpful. Special thanks to Louise Walker! She kept us fully informed throughout and was always quick to respond and very attentive. It's been a pleasure dealing with them and would not hesitate in recommending them to anyone looking to buy or sell.
Thank you for taking the time to write a review
5/5
GoogleMariana and Brett at Ashtons were great throughout the rental process and Amy and Louise have continued to provide support promptly and effectively since we moved in. We needed a short term let in a hurry and the whole process was pushed through efficiently. Thanks!
Thank you Amit for your review. Your feedback is appreciated and we are pleased that the team were able to assist you in finding a rental property. Best wishes, the Ashtons team.
5/5
GooglePurchased property through Ashtons, the whole team in St albans have made the whole process very easy from point of viewing to exchange. Hannah Croft has a very professional approach. found it easy to speak with her and always got back to me in a timely manner.
Thank you Kevin for taking the time to leave your 5* review. We're always delighted to hear feedback from our clients and are so pleased the team in Ashtons and Hannah were able to make your recent purchase such a positive experience for you. Wishing you all the best, the Ashtons team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashtons's St Albans office has 331 reviews across 1 platform: 331 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Ashtons St Albans is rated 4.7 out of 5 across all 331 reviews, and 4.7 out of 5 on Google from 331 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Ashtons, St Albans won Trusted Agent.
Ashtons St Albans, 10 London Road, St Albans AL1 1NG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.