Trusted Agent profile
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★★★★★
331 reviews across 1 platform
10 London Road, St Albans AL1 1NG
Part of Ashtons, see every office.
Ashtons's St Albans office at 10 London Road is rated 4.7 out of 5 across 331 reviews on 1 platform, including 331 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Ashtons. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleJosh and Hannah and the team exceeded ever expectation we had - we are now in our dream home. A million thank yous
Thank you Alex for your 5* review. We're so pleased to hear that Joshua, Hannah and the rest of the team were on hand to help you during your recent property purchase, we will pass on your kind words. We wish you lots of happiness in your new home, all the best, the Ashtons team.
5/5
GoogleI am a first time buyer and must say the Ashtons’ service is great. Sandy started the process and I couldn’t have asked for a better person to be in my case. He is extremely professional and worked really hard. Now that I am moving on in the buying process, James is dealing with the daily tasks and he is equally great.
Thank you so much for taking the time to leave your review Daniela. We are delighted to be supporting you and to read your kind words. Wishing you all the best, from the team at Ashtons
5/5
GoogleThey are OK! Their sales co-ordinator support made the difference to us, he was excellence. Quick responses and calm. Great pictures taken. Portal was a bit clunky, while that may have been me, if it was part of proposition
Feedback from our clients is very important to us so thank you for taking the time to leave us a review Gillian. Best wishes, the Ashtons team.
5/5
GoogleWe had an absolutely fantastic experience with Ashtons St Albans in securing a property to rent under time pressure. Sandy was our contact and we could not have asked for anyone more helpful, responsive, and pleasant to work with. The process was extremely efficient and took less than a week from offer to signing which we really appreciated. We would definitely use Ashtons St Albans again and have no hesitation in recommending it to others.
Many thanks for taking the time to leave your review for our lettings team Andreia. We love to hear feedback from our clients and we're so pleased to hear that Sandy and the team were able to make your move journey a positive one! All the best, the Ashtons team
5/5
GoogleVery grateful to Hannah C, Rob Ash & the rest of the team for helping us to get our sale through. Hannah especially has gone the extra mile in the after sales process - liaising with a complex chain and always being on hand for a number of queries! We are really grateful for her help and would definitely use Ashton’s again in future.
Thank you for your wonderful review Rachel. We will be sure to pass on your kind words to Hannah and Rob who will be delighted. Wishing you all the best, from the team at Ashtons
5/5
GoogleHad a very positive and smooth process with Ashtons. Thank you to all at the St Albans branch, especially Sandy and James who instantly put us at ease and guided us through buying our first home.
Thank you James and Hannah for your 5* review. We are pleased Sandy, James and the rest of the St Albans team were able ensure your first purchase was as seamless as possible. We wish you lots of happiness in your new home, the Ashtons team.
5/5
GoogleGreat service from Ashtons, and in particular from Jade. She is always friendly, approachable, and has been very efficient in dealing with all our requests.
Thank you Petre for taking the time to leave us a review. Your feedback is appreciated and we will pass on your kind comments to Jade. Best wishes, the Ashtons team.
5/5
GoogleAshtons has made our house purchasing process seamless and stress-free so far. Sandy is amiable, friendly, and was very helpful in getting us an offer accepted on our dream flat in St Albans! Highly recommend.
Thank you Rose for your review, we pride ourselves on our personal, efficient service so are really pleased to hear you have been happy with the service Sandy has been able to provide you. Wishing you all the best for a speedy completion, the Ashtons team.
5/5
GoogleVery happy with Ashtons' service. Good communication, very professional, and available for advice on all aspects of our sale, as well as the process. Alex White and the team were very solid, approachable and businesslike.
Thanks so much for your 5* review Tony. Alex is delighted to have been able to help and we are thrilled to hear you had such a positive experience. Wishing you all the best, from the team at Ashtons
5/5
GoogleAshtons have provided excellent support from start to finish (thank you Coralie, Verity and Kay). Communication was timely, precise and informative. They pushed all parties involved (solicitors, developer, etc) to get to closure, investigated and reported back on any query I had, and provided an excellent customer experience.
Thank you for your wonderful review. Coralie, Verity and Kay will be delighted to hear you were so pleased with the service provided, we will pass on your kind comments and look forward to working with you again in the future! Best wishes, the Ashtons team.
5/5
GoogleSpoke with Rob on the phone about getting some inquiries and information on properties he was extremely helpful and very well spoken. Thanks again Rob!
Thank you Lewis for taking the time to leave us a review, your feedback is appreciated. We wish you all the best in your property search, the Ashtons team.
5/5
GoogleAshtons consistently provide us with a professional service with great attention to detail. Brett, Jade and the whole team have been fantastic. Thank you.
Thank you for your 5* review. We will pass on your kind words to Brett and Jade who will be pleased with your feedback. Wishing you all the best, the Ashtons team.
5/5
GoogleThank you to Alex White and the Ashton’s team for finding me a buyer for my flat. Communication has been excellent and I look forward to a successful completion within the next few weeks.
Thank you Julie for taking the time to leave your 5* review, its much appreciated! Wishing you all the best for a speedy completion!
5/5
GoogleAppreciated that Willow@Ashtons followed our case with professionally. Everything was smooth and clear.
Thank you so much your review Kwok Hung, we are always delighted to receive feedback from our clients. We very much look forward to working with you in the future! Best wishes, the Ashtons team.
5/5
GoogleAshtons have been so helpful from helping us to sell our house, finding a house to buy and holding our hands right the way through the completion process and beyond! Special thank you to India for finding us our dream house and to Lucy for answering all our random queries and daily updates. You’re both stars!
Thank you so much for taking the time to leave your 5* review Ruth, it's much appreciated. We are delighted to hear that India and Lucy were able to ensure your move journey was as seamless as possible. I will pass your kind words on to them. All the very best, the Ashtons team.
5/5
GoogleRob and Emily were both super helpful in the early stages of our purchase. Thank you.
Thank you Edward for your 5* review. We will pass on your thanks to Rob and Emily who will be thrilled to hear you were so pleased with the service they were able to provide. Wishing you all the best, the Ashtons team.
5/5
GoogleWe recently bought our house through Ashtons after searching for a very long time. Sandy Gorton was our main point of contact and he was a pleasure to deal with; knowledgable, always honest and straight talking - he genuinely cared and wanted to help, and ultimately he did help us secure a great family home.
What a wonderful review Will. Thank you so much for taking the time to post it. We will be sure to pass on your kind words to Sandy who will be delighted. Wishing you all the best in your new home, from the team at Ashtons
5/5
GoogleRobert has been fabulous from start to finish
Thank you Lucy for taking the time to leave us a review. Robert will be delighted to hear you were pleased with the service he was able to provide. We do hope to be able to work with you again in the future. Wishing you all the best, the Ashtons team.
5/5
GoogleRob B was very helpful and knowledgeable when registering me for properties to view in the St Albans area. He gave me great information about local schools and everything St Albans has to offer. As I continue my property search, I’ll be keeping in touch with Rob to help me find the right place.
Thank you Alex for your kind feedback. We’re pleased to hear that Rob was so helpful and knowledgeable when assisting you with your property search. We look forward to supporting you as you continue your property search, all the best, the Ashtons team.
5/5
GoogleLauren gave excellent service and advice when it came to our thoughts on selling and letting and home. Would recommend any day.
Thanks so much for your 5* review Kevin. We're delighted to hear Lauren was able to help you. Wishing you all the best, the Ashtons team
5/5
GoogleWe had an absolutely fantastic experience with Ashtons St Albans in securing a property to rent under time pressure. Sandy was our contact and we could not have asked for anyone more helpful, responsive, and pleasant to work with. The process was extremely efficient and took less than a week from offer to signing which we really appreciated. We would definitely use Ashtons St Albans again and have no hesitation in recommending it to others.
Many thanks for taking the time to leave your review for our lettings team Andreia. We love to hear feedback from our clients and we're so pleased to hear that Sandy and the team were able to make your move journey a positive one! All the best, the Ashtons team
5/5
GoogleFast as lightning wow ! Amazing professional service from both Phillip & Bret. Within one week of Ashtons marketing my property they found a tenant, one week later vetting completed they'd moved in. Exemplary attention to detail and follow up, nothing was ever to much. Thank you Phillip & Bret.
Thank you for your 5* review - we are absolutely delighted to hear that Phillip and Brett were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
5/5
GoogleMariana was amazing throughout our whole letting process. It can be a stressful experience but Mariana was always available if I had any queries or questions, she s very knowledgeable friendly and approachable. I would highly recommend …
Thank you Nick for taking the time to leave us a review. Mariana will be so pleased to hear she was able to help guide you through the letting process and ensure this was as stress-free as possible for you. Best wishes, the Ashtons team.
4/5
GooglePleased to give Ashtons a very good rating after dealing with them on a rental property. Phillip, Brett and the team are professional, helpful and willing to put in the extra effort to stand out from the competition. Many estate / letting agents are far from their level.
Thank you so much for taking the time to leave your review and feedback Jonathan. Its great to hear the team were able to help you and stood out from the competition. We will pass on your kind words to them. Best wishes from the team at Ashtons
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Ashtons's St Albans office has 331 reviews across 1 platform: 331 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Ashtons St Albans is rated 4.7 out of 5 across all 331 reviews, and 4.7 out of 5 on Google from 331 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Ashtons, St Albans won Trusted Agent.
Ashtons St Albans, 10 London Road, St Albans AL1 1NG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.