Smart Homes Solihull reviews

★★★★★ 5/5

Google

I thought the process of moving would be a very stressful process. Especially with all the paperwork etc etc. Gin made the whole process very stress-free and efficient. Thanks for the amazing service you have provided. Would highly recommend Gin Kaur and her services.

Rehman · 19 January 2024

★★★★★ 5/5

Google

Smart homes have been the most professional estate agents to work with. I have both sold and bought with them and the process has been fast and efficient. Recently put a house on the market and thanks to Laura was done the same day.

Sunny · 19 January 2024

★★★★★ 5/5

Google

I am very happy with Smart homes, they sold my house in Wythall in a difficult market. Dawn Froud their local representative was very tentative to the buyers and communicated constantly throughout the whole sale process. Thank you Dawn and the whole team at Smart Homes.

Dave · 20 November 2023

★★★★★ 5/5

Google

Smart Homes, in particular Gemma, made a really stressful process a lot easier. Gemma responded quickly, resolved issues and queries as soon as they were raised and generally made the proceeds of buying my first home a lot easier. I would recommend anyone to use Smart Homes and if Gemma is allocated to your move you definitely have nothing to worry about!

Rachael · 18 June 2022

★★★★★ 5/5

Google

Just completed on selling a flat in Dickens Heath. The team at Smart Homes have been fabulous and particularly Gin. She has been a god send and I have can't praise her enough for the service she has provided. Above and beyond :)

Natalie · 19 January 2024

★★★★★ 1/5

Trustpilot

Avoid like the plague!

Smart home took over the ownership of the building in which I rent my commercial premises around 12 months ago. I have been a tenant for 13 years and because I am under my original lease and they can’t increase my rent they have been vile ever since! I had an agreement in place that I am allowed to park my car in the car park in the building as all tenants are usually at work and therefore I have parked there for 13 years without a single issue! Smart home emailed me, threatening to clamp my vehicle if I continued to park there (the car park of the building of which I am a tenant of also!) then this Sunday 21/09/2025 I arrived at work and thank god I was there, as my ceiling caved in yet again with a leak from the flat above (nothing to do with me and not my fault) and smart homes sent a plumber to the tenant upstairs who incurred zero damages, they completely ignored me, sent no one help me, are refusing to accept liability, won’t return my calls and won’t accept my claim for loss of earnings as I am a tattoo artist and funnily enough I can’t have dirty shower water coming through my ceiling while I tattoo a client, so had to cancel on my client so I lost £200 and incurred damages to my art work that I hand painted and spend hours on.

Karl · 22 September 2025

★★★★★ 5/5

Google

We could not be more pleased with the service provided by Smart homes. Selling your home can be a stressful time but having a thoroughly professional team as your agents certainly helps. Thanks to Sue and all the team involved for all your efforts in selling our home so quickly 👏🙂

Francis · 18 June 2023

★★★★★ 5/5

Google

The Smart Homes team have all been exceptionally professional in helping us sell our house. All whom we've dealt with have demonstrated excellent customer care skills and have maintained the company's promise to keep in touch with us every week throughout the process over the last four months. It is so refreshing to deal with a company that genuinely cares about its customers and ensures that 'phone calls and emails are answered promptly. A rarity these days.

Anne · 22 September 2024

★★★★★ 5/5

Google

There staff are very switched on , very professional , from the first meeting I knew this Agent was going to pull out all the stops for me and we weren’t disappointed, thank wall at smart homes a specially Debbie Gest who was amazing , I will definitely use and recommend them to all my friends and family, thanks again .

Steve · 18 June 2022

★★★★★ 5/5

Google

I would highly recommend Gin in the Sales Progression team. I've dealt with Gin on numerous properties and she has always been helpful and really positive. Communication is always great which makes the process pain free. Would not hesitate to use again.

Laura · 19 January 2024

★★★★★ 5/5

Google

Brilliant from start to finish. Usually the mortgage side can be stressful but Charlotte Hopwood made it stress free. She walked us through the process step by step and got us a great rate too so can’t thank her enough. Highly recommended

Darren · 19 January 2024

★★★★★ 5/5

Google

Had just the best experience purchasing through Smart Homes, a seamless experience and the most amazing person helping us with our mortgage, Charlotte Hopwood. I can’t speak highly enough of her and would thoroughly recommend Charlotte and Smart to any future purchasers.

Charlotte · 19 January 2024

★★★★★ 1/5

Trustpilot

Avoid at All Costs: A Total Nightmare

Do not be fooled by the slick branding, Smart Homes is nothing more than a chaotic, small-scale family business, and an utterly incompetent one at that. You must avoid this agency at all costs. Every single member of staff I dealt with seemed completely out of their depth and thoroughly unprofessional.

Tara · 30 May 2026

★★★★★ 5/5

Google

Recently sold my house through Smart Homes and had the best experience! Debbie made the process smooth and efficient, would highly recommend.

Hannah · 29 December 2024

★★★★★ 5/5

Google

After my sale fell through, I chose Smart Homes and have been very pleased with the professionalism, attention to detail and the sales progression team. I have been in constant contact with Gin Kaur who has done her very best to ensure that I have been kept informed at each step of the process. This has given me a great deal of confidence that issues were being dealt with in the background. I cannot thank her enough for her patience and positive disposition throughout the sale. Thank you Smart Homes!

Tanveer · 25 July 2024

★★★★★ 5/5

Google

We used Smart Homes commercial to rent out our shop on Dickens Heath, Solihull. From beginning to end Warren was so helpful and always on hand to answer all my questions. Nothing was too much trouble and I found Warren to be very knowledgeable in his field. Highly recommended

Natalie · 23 July 2023

★★★★★ 5/5

Google

We would highly recommend for service from Smarthomes, they are very professional , friendly and efficient help us a lots to confirm the purchase. Especially thank you to Tom Smart and Helen Cole, we would not have done it without his help. He is a great and professional agent.PositiveQuality, Professionalism

Eric · 18 June 2023

★★★★★ 5/5

Google

Property put on sale and within seven days we had several offers. All has been very well handled by everyone I have had contact with at Smart Homes. Very happy with the service and all went through to completion. The team at Smart Homes were very professional and did everything possible to make the whole process run smoothly. Many thanks.

Fay · 18 June 2022

★★★★★ 5/5

Google

Excellent service throughout! All the staff are so nice and helpful, I dealt with Nicola and she helped me look for a house that was in my price range and gave me good advice as i am a first time buyer.

Sophia · 19 January 2024

★★★★★ 5/5

Google

I have used Smart Homes many times and would highly recommend them when looking to sell a home or purchase a property. I recently dealt with Trish who kept me up to date with everything, she was very professional & friendly.

ANNE-MARIE · 19 January 2024

★★★★★ 5/5

Google

Helen was brilliant in handling our first home purchase, we were part of a chain purchase (4 properties). Helen gave us weekly updates on progress and answered our queries, she made the whole process run smoothly and was lovely to work with. Thank you for all your help Helen.

Zubera · 18 June 2023

★★★★★ 5/5

Google

SmartHomes have been excellent in the level of service they have provided me on both occasions I have made a purchase through them. I could not recommend Trish, Julia & Co any higher.

Amran · 11 June 2024

★★★★★ 5/5

Google

Great service when selling our house. Helen was on hand from the beginning and was very knowledgeable throughout the process, answering any questions etc. Would definitely use Smart Homes again and would want Helen by our side through the process.

Nicola · 19 January 2024

★★★★★ 5/5

Google

Our experience of Smart Homes was fantastic from start to finish. An initial honest and extensive discussion with Jamie, giving us sound advice and allowing us to benefit from all his experience. We sold within 2 weeks of this meeting and from our first day of viewings. From then on it was a turbulent ride with a long chain and several adventures along the way. However, Gin was incredible throughout, keeping us well informed and chasing relentlessly for us in the final stages.

Elliot · 18 June 2023