Smart Homes Solihull reviews

★★★★★ 5/5

Google

Helen was absolutely amazing! She was class from start to finish, she even had to encounter a few emotional conversations with me and her empathy and compassion as something else! Never expected to build such a fantastic relationship with estate agents but would definitely recommend! Thank you Helen, from an emotional Helen lol

Helen · 18 May 2024

★★★★★ 5/5

Google

Fantastic service from Smart Homes. All the staff worked incredibly hard to get the sales transaction through keeping me fully informed at all times. Special thanks to Debbie, Jamie, Adam and James to mention but a few. Really appreciate all of the staff for all that you have done. Best Wishes.

Terry · 10 June 2024

★★★★★ 5/5

Google

I have just read the review posted 4 weeks ago about the amazing, consistent and tailor made service that was received - it exactly mirrors my own experience from start to finish. From the moment Jamie came out for the valuation to seeing …

Lena · 16 March 2026

★★★★★ 5/5

Google

We are first time buyers and we thoroughly recommend Smart Homes great service, all the viewings were extremely professional. Picked up the phone quickly, returned calls and emails promptly and the completion team went above and beyond to get our deal over the line. Special thanks to Debbie!

Matthew · 25 July 2024

★★★★★ 5/5

Google

We have ben purchasing our new home through Smart Homes and our purchase was managed by Helen. Helen has been fantastic - she has kept us up to date at every stage, has been helpful and really pleasant to work with! Her communication has really made the process so much easier/efficient!

Nikhita · 27 May 2024

★★★★★ 5/5

Google

From start to finish Smart Homes staff have dealt with us professionally. Our valuation by Louise was achieved, demonstrating how well she knows the market. Debbie in the Sales Progression team is a very good communicator and liaised effectively with our buyers, their solicitor and our solicitor, she kept us updated on a regular basis. We have been extremely happy with the service we have had.

Kaz · 18 June 2023

★★★★★ 5/5

Google

Debbie has been absolutely amazing! The chain encountered a number of issues which Debbie resolved swiftly whilst keeping everyone updated. I would highly recommend Smart homes for your sale and purchase and would like to personally thank Debbie for doing such a fantastic job!

Rebecca · 22 September 2024

★★★★★ 5/5

Google

We dealt with Debbie in the purchase of a property and she was fantastic. She represented her clients very well but was also very supportive to us, as buyers in getting queries resolved and keeping the transaction moving. I would highly recommend if selling a property in the area

Emma · 25 June 2024

★★★★★ 5/5

Google

I have just completed the purchase of my house through smart homes and dealt with Gemma. I couldn't rate her enough, she made the transaction so so much easier but responding quicker to emails and updating weekly via phone calls of the status. She worked hard to ensure both parties were kept up to date and chased solicitors for quicker outcome. Thank you so so much to Smart Homes and Espcially to Gemma.PositiveResponsiveness, Quality, Professionalism

Solomon · 18 June 2022

★★★★★ 5/5

Google

Outstanding Service from beginning to end. Purchased and Sold through Smart Homes in what eventually turned out to me a more complicated process than originally thought. Despite this the service remained professional through out and offered levels of support at every stage of the process. Huge thank you to Debbie for her work on managing the sale and purchase, and Jamie in helping to get our offer accepted on our next move.PositiveResponsiveness, Quality, Professionalism, Value

Darryl · 18 June 2022

★★★★★ 5/5

Google

I'm a first time buyer so the process of buying a property was very daunting to me. Luckily the team at Smart Homes were all incredibly helpful and friendly, particularly Gin who looked after the progression of the sale to the end! They're super quick to respond to any queries you might have and to keep things moving at a good pace. Would highly recommend them and would absolutely use them again in the future.

Rachel · 18 June 2022

★★★★★ 5/5

Google

As always, it was a fantastic experience dealing with Josh Field, who consistently goes above and beyond. The customer service at Smart Homes is truly exceptional, professional, efficient, and attentive throughout the entire process. A special thank you to Debbie Guest, my sales progressor, who did a brilliant job in ensuring everything moved smoothly and successfully. I can’t recommend them highly enough.

Shyam · 24 March 2025

★★★★★ 5/5

Google

Smart Homes is a fantastic estate agents! I have been able to go to them for advice even when they aren’t dealing with my property! Rory is fantastic, very approachable and understanding and knowledgeable. If he can’t help with a specific answer he will always endeavour to get the information from another member of staff.

Madison · 19 January 2024

★★★★★ 5/5

Google

I just want to give a huge shout out to Jo, Dawn and Julia! They're simply amazing and I couldn't recommend them enough. I purchased a new build house through them, and can honestly say Jo in particular was a godsend. She chased the solictors, the developer and any other party that needed a gentle nudge. Dawn was fab picking up some snagging issues that we caught prior to completion and kindly dealt with the developer for us. Julia was fab helping us get our deal accepted. Over all I couldn't have got into my dream house without them. Upon completion they gave me and my partner a beautiful little hamper full of luxury goodies! I wouldn't hesitate to recommend them to anyone! 🥰PositiveResponsiveness, Quality, Professionalism, Value

Alena · 18 June 2021

★★★★★ 5/5

Google

I appointed Smart Homes to sell my current property and my late father's house. By selling 2 properties a very reasonable selling rate was agreed. I was really impressed with the video of my property which was well over 3 minutes long. It flowed very well from room to room and into the garden. Within days of going on the market appointments were being arranged on both properties. The staff members were very professional and I was able to reach individuals easily by phone and email. The fact that Smart Homes are available 7 days a week was an added bonus. However a special mention has to goto Debbie Guest a 'sales progressor'. Debbie was always available and always returned calls and emails even late into the evening. Debbie's commitment to ensuring a successful outcome on both 'sales' was first class. I cannot rate her highly enough in this regard. Debbie even contacted me on her day off. In summary a really good service, local and in my experience I certainly would use them again.PositiveResponsiveness, Quality, Professionalism

Michael · 18 June 2021

★★★★★ 5/5

Google

Our property purchase was listed through Smart Homes and the service we received from the Smart Homes Team and Gemma at Sales Progression in particular, was exceptional. There was clear and constant communication throughout the entire process, meaning we were always up to date with any developments without having to chase for them. All questions and queries were answered promptly and the team were always available to reach on email or telephone. They removed the stress out of the process and enabled our buyers journey to go as smoothly as possible. A positive experience and professional service overall, not only a company I would use again but one I would certainly recommend to any friends or family looking to move home! Thank you Smart Homes!PositiveResponsiveness, Quality, Professionalism, Value

Matt · 18 June 2021

★★★★★ 5/5

Trustpilot

Brilliant estate agency

Brilliant estate agency, totally professional and care deeply about their customers. I've just completed the sale of my late mother's property with them and it went so smoothly. All the staff are so helpful and Helen kept us totally informed making the whole process so much easier. I totally recommend SMART HOMES, they are the best local estate agency in the local area.

BJ · 17 February 2025

★★★★★ 5/5

Google

Melissa Rogers has been brilliant throughout the whole process. I purchased a property with smart homes and had a good experience from start to finish. Melissa was open and honest, really helpful and I never once had to chase her for an update she would send me emails with regular updates and was thorough. I would definitely use smart homes again without fail!

Zay · 18 June 2023

★★★★★ 5/5

Google

Would highly recommend smart homes. Smart Homes has made the process of buying my first house very easy. Staff were all really friendly people who are all happy to help. A big thank you to Gemma Sproston for all the care and excellent services she gave me making the whole the run so smoothly.

Laura · 19 January 2024

★★★★★ 5/5

Google

Just completed my house sale with Smart Homes, delighted with the service from start to finish A special thanks to Helen who kept me updated throughout the entire process Best wishes to you all & wouldn’t hesitate to deal with Smart Homes again Anthony

Anthony · 25 July 2024

★★★★★ 5/5

Google

I would like to thank Smart Homes for the experience of our house purchase. They were so helpful and communicated well during the entire process to ensure it was a smooth process. I would definitely recommend their services for anybody needing a reputable and well presented estate agency. They were at hand to attend to all queries we had. Debbie was great, and was very efficient. Thank you so much for your efforts, we really appreciate it.PositiveResponsiveness, Quality, Professionalism

Carys · 18 June 2021

★★★★★ 5/5

Google

We used Smart Homes for the sale of our two bed, semi-detached in Blythe Valley Park, Solihull and have had a great experience. Their personable touch and readiness to accommodate out preferred timeline have made the whole experience of selling our house a lot less stressful. A special thanks to Helen Cole for being our partner in crime all the way through.

Sebastian · 18 June 2023

★★★★★ 5/5

Google

I had purchased an apartment through Smart Homes Estate Agent and Trisha was the sales progressor . She was very proactive, professional, reliable and always responded quickly when I needed her assistance. I cannot thank Trisha enough for her dedication to the purchase of my apartment and also she is truly outstanding and a credit to the Smart Homes Agent Team.

Nirmal · 18 June 2023

★★★★★ 5/5

Google

The whole team at Smart Homes always kept up in the loop with all matters regarding our sale. Josh and Helen were both absolutely fantastic, nothing was ever a problem, you could ring them anytime about anything and they would always sort it out straight away.Just to say thank you so much Helen for everything that she did for us.Excellent service.

Amanda · 18 June 2023