Smart Homes reviews

★★★★★ 5/5

Google

An excellent estate agents from start to finish! Smart Homes really do live up to there excellent reputation. The staff were so accommodating and had greay communication throughout. Viewings were taken with care and regular check in from the staff were so helpful. Providing that personalised approach. A massive shout out to the whole team, however in particular, Adam C, Lyn and the wonderful Serena! Who's approachable character and professionalism shone through. Thank you so much for helping us find our forever home. Definitely would recommend!!!

R · 16 March 2026

★★★★★ 5/5

Google

Helen was genuinely outstanding throughout the whole process. She kept everything moving, stayed on top of every detail, and always made the effort to check in and keep me updated, which made a stressful experience feel a lot more manageable. she was an absolute star and the rest of the team deserve credit too. Every interaction was positive. Couldn’t have asked for a better experience, highly recommend.

Rakan · 26 March 2026

★★★★★ 5/5

Google

Smarts have successfully helped sell my elderly parents' home and the purchase of another property, and we would highly recommend them. Our case has been an extremely challenging process that has taken over 6 months! Throughout, the staff at Smarts have provided a highly professional approach/service and thanks to their great communication skills, we always felt we were in good hands. In particular, we would like to thank Debbie Guest for all her tireless efforts in getting this sale and purchase over the line! Well done! My parents are very happy.

Dawn · 29 October 2025

★★★★★ 5/5

Google

We instructed Smart Homes for the sale of our home in Hall Green. From the moment I contacted Jamie Smart to request a valuation to the completion date, this company beamed with professionalism, local area expertise, but remained kind, approachable and helpful. Every member of the team we came across was excellent. We were particularly struck by the quality of the post-sales management team, ensuring that everything proceeded in a smooth manner. Serena Lowe is absolute gold; we really appreciated her calm manner and advocacy for us. We would strongly recommend you choose Smart Homes when selling your home.

Baljinder · 23 August 2025

★★★★★ 5/5

Google

I recently sold my late Mothers property in Solihull with Smart Homes and couldn’t be more pleased with the service I received. Initial consultation with Jamie was professional yet considerate that it was my family’s home for over 60 years. Following an agreed sale Helen was absolutely invaluable throughout the entire process. Selling as part of a long chain brought its challenges, but Helen’s professionalism, patience, and constant communication made all the difference. She guided me through every twist and turn with reassurance and expert advice, going above and beyond to keep everything on track. I always felt supported and well-informed, no matter how complicated things became. A huge thank you to Helen and the entire team at Smart Homes, I wouldn’t hesitate to recommend them to anyone looking to sell or buy in the area.

Karen · 7 August 2025

★★★★★ 5/5

Google

Highly recommend Smart Homes as a selling agent! From valuation through to completion the team could not have been more helpful - the communication was faultless at all times. A special thank you to Helen Cole who went above & beyond for us on multiple occasions, we really couldn’t have done it without you!! ☺️

Katie · 16 March 2026

★★★★★ 5/5

Google

Absolute first class estate agents. I was kept in the loop regarding my sale constantly . Nothing was ever too much trouble . And and enquiries were dealt with promptly. Massive thanks to Sue and Mel for all their hard work in helping this sale progress smoothly and quickly 👍 …

Donna · 9 April 2026

★★★★★ 5/5

Google

We had a great experience with Helen Cole at Smart Homes. She kept us fully informed at all times and was pleasant and helpful. She answered any questions we had and I would definitely recommend this Estate Agents to anyone who is considering selling a property . Thank you Helen.

Gail · 26 March 2026

★★★★★ 5/5

Google

We used smart homes for the sale of our first house. From the first moment at valuation, to photographing and then viewings and negotiating with buyers, everyone was amazing, and the process was extremely smooth. Big shout out to Gin from …

Deana · 16 February 2026

★★★★★ 5/5

Google

A special thank you to Trish who goes above and beyond in her role. We purchased a home via Smart Homes and Trish was the sales progressor. Trish spent hours on end chasing solicitors on our behalf, sometimes working past her shift times, and on her non-working days. We are truly thankful for her support in our buying journey. The buying and selling journey can be very stressful, but with the support she provided to us, took some of the burden off. We have found our forever home, but if I were to sell again I would use Smart homes without a doubt.

Paul · 17 December 2024

★★★★★ 5/5

Google

Gin is always fantastic when you call the speak to her. She is professional and is always a pleasure to deal with. Gin is always there to help wherever we need on matters. Thank you for everything you do ☺️

Jessica · 16 February 2026

★★★★★ 5/5

Google

Recently Sold my property through Smart Homes and was impressed by their Service and professionalism. They gave good sound advice as to selling methods, handled all viewings smoothly. After a Sale was agreed provided regular updates as to progress of Sale, special mention of Sue Danter who chased solicitors and buyer regularly to help expedite the sale.

Jeff · 8 September 2025

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Helen at smart homes who assisted me with my first time buy on my first house. Everything went as smooth as it could no problems was a pleasure thank you

Loui · 16 February 2026

★★★★★ 5/5

Google

Smart Homes have been professional from start to end. They work exceptionally well as a team. Communication to me as a seller has been very good throughout the sale process. There was never any discontinuity of service if my key contact was away/out of the office. When selling again, Smart Homes would be my first choice.

Deborah · 8 September 2025

★★★★★ 5/5

Google

Smarthomes did a fantastic job selling our property. Serena made all the difference pushing solicitors for information when we needed it. Some companies will sit back and just wait but not Serena she made the effort when we needed it most. So we'll done Smarthomes team a great job 10 out of 10. Thank you

Peter · 15 September 2025

★★★★★ 5/5

Google

Dear Smart Homes Team, We would like to express our heartfelt gratitude in providing a great service during the sale of our home and we are happy we chose you to represent us. A special mention has to go out to Sue Danter, for her excellent cooperation, transparency, and professionalism. Her perseverance throughout the sale progression process was truly commendable. We would also like to thank Gin Kaur for stepping in when Sue was away, who too provided a fantastic, professional service, and really made us feel at ease that she had things under control, to ensure the sale progression continued without any further delays. Thank You Again Team! Mr & Mrs Sembi

Harmeet · 17 October 2024

★★★★★ 5/5

Google

Thank you Debbie for your countless professionalism throughout the sale of our family home of 58 years, and also your ability to update even out of office hours way above and beyond your duties. You kept in touch even when at times nothing had happened and I thank you for this. It was hard for me acting on behalf of the family and sometimes trying to please everyone was a challenge, but you answered the families questions and now the deal is done and the family home is no longer. I would not hesitate to recommend Smart Homes as this is the second time we have used them. Thanks again Debbie (Guest)

Lyn · 15 October 2024

★★★★★ 5/5

Google

Recently purchased a house from smart homes Dealt with Sue Danter- She was amazing, she was patient, informative, and her communication was brilliant. She had a stressful process nice and easy, a great service from her, a true credit to smart homes. I was hesitant to deal with smart homes as I had a bad experience many years ago, but I must say they have improved. Sue was truly the key to me getting this house sorted. Thanks Sue!

Safir · 27 October 2024

★★★★★ 5/5

Google

Gin and Tom at Smart Homes worked tirelessly for me on a complicated sale. Gin went above and beyond to help me. She was amazing ...... a credit to the company. A big thank you to the team at Smart Homes! Best wishes Diane x

Diane · 18 November 2025

★★★★★ 5/5

Google

Brilliant service from Smart Homes Estate Agents. I cannot thank them enough for making our house sale stress free. I had been let down by another local agent who cancelled my appointment at 2 hours notice. However, I called Smart Homes in the hope of getting an valuation appointment and Simon managed to value my property within the hour. He was honest in the valuation and listened to our requirements and the team organised everything and the property was ready to be listed within two weeks. We were lucky enough to realise a sale within 3 weeks after the Jersey negotiated on our behalf. The sales progression team supported us right through until completion, communicating effectively and relaying queries quickly back and forth to keep everything moving in the chain. Sue was brilliant in reassuring our buyers and answering any questions they had in regard to the property. This agent is a gem in the world of estate agents and certainly breaks the mold and I would certainly use then again. Thanks again!

Monique · 22 September 2024

★★★★★ 5/5

Google

We are first time buyers and must same we are so delighted with the support as buyers have received from Smart Homes especially from Debbie. Debbie has kept us informed of the process throughout with great communication and eased our nerves when we were feeling a little confused with the process. Debbie has been with from the beginning of our journey and has been there when things have been needed to chase up. Debbie has always kept us updated and we are very thankful for all her support. We would also like to say thank you to the team at the branch as they have also been helpful and supportive.

Lau2lew · 22 September 2024

★★★★★ 5/5

Google

I recently sold a property through Smart Homes and once again, the customer service was exceptional. The entire team is highly professional and dedicated. Helen Cole, in particular, went above and beyond, consistently delivering outstanding service. Her hard work and commitment to her clients proved crucial in achieving our vital completion date before Christmas. Helen is truly an asset to Smart Homes. Thank you so much, Smart Homes, for being such a fantastic team.

Kim · 19 December 2024

★★★★★ 5/5

Google

I want to thank Helen Cole for all her hard work in helping with my property purchase. She was kind and professional, all the details were explained clearly and she went all out to make sure the process went through smoothly. I am very grateful for her help.

Majid · 16 October 2025

★★★★★ 5/5

Google

We have just exchanged on our house and I would not hesitate to use SmartHomes again. I first used them 5 years ago when we purchased our house, 5 years later now we're selling, they still deliver 5* customer service. Deb has been absolutely fantastic. She has kept in touch with myself and the rest of the chain throughout the whole process. We couldn't have asked for better customer service. If I could give 10 stars, I would.

Courtney · 1 October 2024