Trusted Agent profile · Shirland
★★★★★
1,378 reviews across 1 platform
Park Lane, Shirland, DE55 6BH
Part of Strata, see every office.
Strata's office in Shirland, at Park Lane, is rated 3.9 out of 5 across 1,378 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Strata hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Shirland.
Every review we hold for the Shirland office, from every platform, shown as written. First names only.
5/5
TrustpilotReally professional and efficient
Really professional and efficient. Excellent job.
Good morning Debra, Thank you for your review and for your kind words towards Jeff. We wish you many more happy memories in your new home. Best wishes,Strata
5/5
TrustpilotJeff & Shane
Jeff & Shane, we're great. They changed the front door lock mechanism fast and efficiently and were super friendly.
Good morning Helen, Thank you for your review and kind words towards Jeff and Shane, it is fantastic to hear that they were fast, efficient and friendly! Many thanks,Strata
5/5
TrustpilotSnagging sort out
This review relates to Jeff, Karl & Les who have been back to our house a few times to address snagging items. They are professional, clean and great to work with. Unlike the Head Office staff including the CEO/MD don’t care about the customers.
1/5
TrustpilotNo stars..
No stars... failed to finish roads moved on to next location. House in a right mess. POS also right mess...
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
1/5
TrustpilotWould not recommend Strata
Would not recommend Strata. Very poor aftercare. Fed up of waiting, going to seek legal advice. Sorry Strata you have given us our dream home. Looks like we’re going to have to get builders in to complete work to a standard that we perceive to be 5 star. Very disappointed and stressful 18 months we’ve had. I’m at the end of my tether with Strata. I’ve lost the will to live! Worst thing we ever did buy a Strata home. Cowboy builders.
5/5
TrustpilotAmazing
After years of looking for a new build myself and partner went along to view the show home at strata destiny site and were amazed with the quality, from that day the service and support provided was fantastic and we are now new owners of an amazing property .
Hi Tyrell,Thank you for your review - I will be sure to pass your feedback on to our Destiny site. Glad to hear you are enjoying your new home.Many thanks,Carla
5/5
TrustpilotJeff and mal replacing garage lock
Jeff and mal replacing garage lock, yet another great experience with them.
Thanks for sharing your experience, so glad Jeff and Mal did a great job!
5/5
TrustpilotJeff cane over to sort our snagging…
Jeff cane over to sort our snagging issues. He done a great job, completed all the work in good time and extremely friendly.
Hello there, Thank you for taking the time to leave a review and for your kind words towards Jeff, we will be sure to pass on your feedback! Best wishes,Strata
4/5
TrustpilotWe recently moved into a Livorno and we…
We recently moved into a Livorno and we cannot fault Sheereen. She made the move easy and informative. Staff still there to help even after we have moved in. Community also nice.
Good Morning Philippa, Thank you for taking the time to leave a review. It is great to hear that you have had a good experience with Sheereen. We wish you all the best in your beautiful new home. Best wishes,Fearn
5/5
TrustpilotDavid Innes turned up when expected and…
David Innes turned up when expected and was very thorough. He cleaned up after the job and was very polite
Hello Samantha, Thank you for taking the time to leave a review and for your positive feedback, we really appreciate it! We will be sure to pass on your kind words to David. Many thanks,Strata
5/5
TrustpilotThe service was brilliany
The service was great. Ordered one day spare part arrived a day later. Extremely good customer service from Julia Pilace Export Administrator. Thanks very much
Hello Jimlo, Thank you for your review! We wish you all the best. Many thanks,Strata
5/5
TrustpilotDavid Innes came to carry out some work…
David Innes came to carry out some work on my house and was very polite and efficient. A great job !
Hello Bianca, Thank you for your kind words towards David and for taking the time out of your day to leave a review. It is fantastic news to hear that the work carried out on your home was to a great standard and David was friendly and polite. We wish you all the best for the future. Best wishes,Strata
2/5
TrustpilotStrata luxury .......no bloody way
Strata label themselves as a luxury home provider. Our house is not. We have had three A4 pages of problems and no we are not picky. From leaks to walls not being straight. Walls being rebuilt to straighten feature walls not pointed wobbly toilets creaking floors and stairs to name but a few. Yes they put the problems right but workmen don't turn up work goes on for days and day. Strata have apologised but it's not good enough. Please if you buy a house of these be very careful.m
5/5
TrustpilotGreat service
As a first time buyer I was like a dear in the headlights, didn't have a clue about anything. Strata made the whole experience as easy as possible. The service throughout was amazing and after care is great. They really and truly do look after you. 5* builders!!!
Hi Jenny-mae,I’m so happy we made your first home buying experience as easy as possible and I hope you enjoy your new home.Thanks,Natalie
5/5
TrustpilotWe would definitely recommend Strata …
We would definitely recommend Strata and especially the team that supported us through our sale. They have built us an amazing home which we plan on spending many years enjoying. Any problems we have had have been resolved and we have always been kept updated throughout the process.
Hi Steve,That's great to hear, and glad you are enjoying your new home.Many thanksCarla
5/5
TrustpilotGreat work to a high standard
Great work by Mark! Friendly and explained what had been done to resolve the issue. Work done to a great standard and left everything tidy.
Hello, Thank you for your review and kind words towards Mark. It is fantastic to hear you have had such a fantastic experience. Best wishes,Strata
5/5
Trustpilot6 months in and good experience so far
6 months in and good experience so far. A slight delay in sorting out initial snags due to their staff moving to different sites and leaving. But overall the customer care team have been good
5/5
TrustpilotVery helpful and kept me updated.
Having had work done from Strata, I found them very approachable and only a phone call away each time I wanted to get hold of them for updates ect.
Hi Chad, Thank you so much for your review, it is fantastic to hear you had a great experience with the Strata team. We wish you all the best for the future.Best Wishes,Strata
1/5
TrustpilotPoor standards throughout
Issues I've had with Strata below. Customer service most unhelpful. Once they have your money they are not interested.1.Lumps under the carpet throughout the house, predominantly in the ground floor room therefore I suspect this is lumps of mud. When reported, I was told by Strata that these had been removed but they haven't. I was disappointed to hear the Diagnostics Manager describe these as 'negligible' - to me they are certainly not negligible when I have paid such a large amount for the flooring package and I’m constantly stepping on hard lumps which is incredibly frustrating. UNRESOLVED2. All tiling grouting was caked in mud which, after several attempts at scrubbing it clean myself, is permanently discoloured. Also metallic marks on hallway tiles. I was disappointed that the Diagnostic Manager's response to this was 'it will discolour over time anyway'. UNRESOLVED3. Kitchen tiling poorly fitted- cut unevenly, one tile has a corner missing, messy and missing grouting. UNRESOLVED4. Ensuite tiling poorly cut- strata replaced 3 tiles but did not replace the poorly-cut tiles around the white goods. The sealant around the new tiles was very thick and lumpy, so this was re-done, to reveal the skirting board covered in cement by the tiler. The tiler also trailed mud up my cream carpet throughout the house, which he attempted to scrub clean with a sponge but it has not come up well, and took a chunk out of my lounge door with the corner of a tile. RESOLVED TO EXTREMELY POOR STANDARD AND CAUSED FURTHER DAMAGE TO PROPERTY5. Carpets are poorly fitted around the edges throughout and lift up when hoovering. Carpets are under-cut in 2 places (bottom of stairs and lounge). UNRESOLVED6. Metal strip between tiles and carpet scraped and dented, this was replaced and in the process the carpet fitter covered my white chalk-painted kitchen cabinet in black handprints when moving it, which I was unable to remove and required a re-paint. RESOLVED WHILE CAUSING DAMAGE TO PROPERTYOther defects:7. Washer/dryer makes the water pipe bang 2 floors above. After coming back several days to attempt to resolve this issue (which involved cutting a hole in my lounge ceiling, removing the bath panel, causing 2 water leaks- one through my lounge ceiling and another at the stopcock), a 'temporary fix' has been carried out by attaching a shock absorber which has reduced the noise slightly. After this work was carried it I experienced low water pressure, after several attempts at requesting Strata to send the plumber back (I was repeatedly told it was normal), when he finally returned he found a large stone near the stopcock blocking the pipe. Strata have informed me that nothing more can be done to resolve the banging pipes issue and advised me not to use the dryer at night. (several days) UNRESOLVED8. Sky plus point doesn't work. The Sky engineer advised that poor quality cables that crumble easily were installed, Strata refunded this. UNABLE TO RESOLVE - REFUNDED9. Leaking sink around the edges. Strata carried out a 'quick fix' by applying sealant on the outside edge which quickly wore away and the leak returned. The kitchen fitter was then called out to seal the sink correctly. (2 days) RESOLVED10. Balcony rails scraped. A young builder resprayed this, while instructed how to do it by the site manager stood below outside. Some scrapes have been covered and some missed. RESOLVED TO POOR STANDARD11. Sticker scraped off a kitchen panel using a sharp object. Strata arranged for this to be resprayed, in the process he over-sprayed onto the ceiling which required the painter to come back. (2 days) RESOLVED12. Faulty lounge door was replaced, the handle was put on wonky and was very loose. The joiner came back to fix this and in the process took a chunk out of the wood below the handle. The plastic surgeon had to come to correct this. (3 days) RESOLVED13. Downstairs fire door does not swing fully shut. Strata came to fix this, left a large gap in the doorframe to make the adjustment and the problem has returned. UNRESOLVED14. 3 window handles rusty. Strata arranged for these to be replaced. Different, unmatched handles were installed (and remain), 1 of which didn't lock so had to be replaced again. (2 days) RESOLVED TO POOR STANDARD15. Downstairs shower leak. RESOLVED16. Roof soffit wasn't finished on one corner. Strata tried to tell me that this had been sorted twice before they actually completed he work, leaving it unfinished for several weeks. RESOLVED17. Loud clicking noise from the water pipes when the water is run in the bathroom. Strata have told me this cannot be fixed. UNRESOLVED18. Paving slab on outdoor path cut in half. Strata tried to tell me this small area of land (approx. 25 x 60cm) had a camber so it had to be cut in half. They eventually agreed to change the slab, but have made a mess with cement in the process which still remains. RESOLVED TO POOR STANDARD19. Plastic panel between fridge and kitchen unit falls out- Strata put it back in without adding extra adhesive, problem remains. UNRESOLVED20. Letter box flap fell off- resolved. Paint on front door left scraped- remains. RESOLVED TO POOR STANDARD21. Upstairs balcony door doesn't lock. The Diagnostics Manager told me this is normal, however, the identical balcony door on the floor below does lock. UNRESOLVED22. Bathroom extractor fan is stuck on full power and doesn't dip when the light is switched off- this has been reported twice over the last 3 weeks and no attempt to resolve this has been made by Strata. UNRESOLVED23. Outdoor light developed rust patches within 3 months- replaced. RESOLVED24. Wardrobe door mirrored front not fitted into frame correctly and falling out. RESOLVED25. Front door doesn't lock correctly every time, Strata have told me this was fixed but the problem returns occasionally and I have to double check every time I lock it. INTERMITTENT FAULT REMAINS26. I was incorrectly informed that pets wouldn't set off the security alarm when purchasing. Standard sensors were installed and the alarm was set off frequently by the cat, sensors had to be replaced with pet-tolerant sensors. RESOLVED27. Chunks of wood chipped out of downstairs and lounge doors. RESOLVED28. A bare strip of soil was left by the garden path where a shrub should have been planted. When reported, Strata stuck a few twigs of privet in the ground which promptly died. UNRESOLVED
5/5
TrustpilotAmber Hull. Great
We have had only very minor teething problems since moving in 12 months ago (all associated with purchasing a new build home) everything put right very quickly and satisfactory. We would defiantly buy from Strata again. Anyone complaining about plaster cracking, creaking floors etc. need to understand new homes take time to dry after being built and is to be expected from any new home from any builder. My advise to anyone is to expect some teething problems you are buying a new home it has obviously never been lived in before I would fully recommend Strata as builders and their sales team at Amber Hull have being amazing
5/5
TrustpilotJeff was great, fixed our doors with no fuss
We had an issue with our front and patio doors with drafts and catching when opening/closing. Jeff came out and solved the problems with minimal fuss. Also helps he’s a nice guy and the type of person you’re happy to have in your home.
5/5
TrustpilotJeff's the best.
I have been visited by a very nice, accurate and kind man called Jeff.He has worked professionally, patching up all holes, noticing other problems and defects on his own.Plesant to chat with and be around.
2/5
TrustpilotMoved in 10 month ago, still no phoneline
Happy to take the cash, house sold as complete. To my knowledge we're currently the only household on the street to not be able to get online. Strata say its Openreach's and vice versa but surely the builders should have checked we could be connected before it being signed off as complete? Had to pay out for a wifi dongle which is nowhere near ideal but Strata doesn't care and we've been made to feel like bad people for complaining. Very disappointed with the service in Ackworth as this was our first time buying a home. The broadband aside, the stairs are always cracking and creaking, skirting boards have cracked all the way along the wall and the soil we were given is so poor in the garden we've had to re-turf the lawn twice. We've tried using the customer support a few times but after some fleeting visits from the builders not bothering to sort it properly we gave up and went elsewhere independently which ended up costing us a fortune. As a young couple we've probably spent in excess of another £1000 trying to get our 'completed' home up to scratch but to no avail. For us we don't know what else to do as we've given up hope of getting set up until we buy our next house, we've been more than patient and are considering moving again as a result of the whole process. I would strongly recommend anyone to take care when using these developers as they're you're best friend up until completion then they simply don't want to know.
5/5
TrustpilotJeff did a first class job
Jeff did a first class, clean and professional job throughout the whole house.
Good morning Aliaa, Thank you for taking the time to leave a review and for your kind words towards Jeff. We wish you many more happy memories in your new home.Best wishes,Strata
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Tell us what you need and we'll put you in touch. Strata hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Shirland.
