5/5
TrustpilotMalcolm did a lovely job finishing of…
Malcolm did a lovely job finishing of the door surrounds and sealing.
Trusted Agent profile · Shirland
Strata Shirland reviews
★★★★★
1,377 reviews across 1 platform
Park Lane, Shirland, DE55 6BH
Strata's office in Shirland, at Park Lane, is rated 3.9 out of 5 across 1,377 reviews on 1 platform.
Reviews
Every review we hold for the Shirland office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing Experience!
In love with our new Strata home. Strata has made the whole buying process so easy. We will definitely recommend Strata to family and friends.
Agent replied · 14 June 2024
Hi Barbara,I'm so happy you've had a great experience and would recommend us.Thanks,Natalie
3/5
TrustpilotGood, could be better
Can’t beat the house and the majority of customer service. There’s some communication issues though and the whole snagging process was/is still a bit painful.
Agent replied · 14 June 2024
Hello,We appreciate your feedback and take all comments on board. Could we ask you to email more details of your experience to nataliewilson@strata.co.uk so that we can improve on this, both for you and other customers?Thanks,Natalie
5/5
TrustpilotFriendly
Friendly, helpful and tidy finish!
Agent replied · 14 June 2024
Good morning Robyn, Thank you for your review! We wish you all the best in the future. Many thanks,Strata
5/5
TrustpilotHelpful and friendly
Helpful and friendly. Got the job done Malc Tall and Jeff Pitman
5/5
TrustpilotExcellent all round. Very very pleased.
The company and all the site and sales team have been brilliant and will be recommending the company to all my friends and family.
Agent replied · 14 June 2024
Hi Matthew,Thank you for your review - I will pass your comments onto our team. I'm pleased to hear you are happy with the service you have received.Kind regardsCarla
5/5
TrustpilotWe have had excellent experience with …
We have had excellent experience with Strata , the quality of the home is high standard and the staff are extremely warm and helpful
Agent replied · 14 June 2024
Hi there,We are really pleased to hear you love your home and have loved your experience with us.Many thanks,Lucy
1/5
TrustpilotAwful customer experience
Awful customer experience. Unhelpful staff. Honestly a terrible burden and source of stress dealing with this company. Wish we had bought elsewhere
Agent replied · 14 June 2024
Good morning StevenI am sorry to hear that you did not have a great experience with us. So that I can investigate this further and ensure this is dealt with appropriately, can you please email full details to care@strata.co.uk, including your plot number and development as well.Many thanks,Natalie
4/5
TrustpilotDominion - Doncaster
The sales staff on site were fantastic cannot praise them enough! We love the house and have had no major issues at all.
Agent replied · 14 June 2024
Hi Robert,We’re really glad you are loving your Strata home. I will pass this over to the team over at Dominion.Many thanks,Lucy
5/5
TrustpilotExcellent support for first time…
Excellent support for first time buyers, well supported throughout the process and made buying our first home work for us. Thank you
Agent replied · 14 June 2024
Hi Joseph,Thanks for your review, I am so glad to hear you felt supported. I hope you're enjoying your new home.Best wishes,Natalie
5/5
TrustpilotFrom start to finish the experience was …
From start to finish the experience was very pleasant. The costumer service was very good and all the staff were very helpful.
Agent replied · 14 June 2024
Hi David,Thanks for your review. I am glad to hear you've had a great experience with us and I hope you enjoy your new home.Thanks,Natalie
5/5
TrustpilotGreat service
Great service - Abbie has made the whole process relaxing and as stress free as possible.Homes are beautifully designed and well constructed.
Agent replied · 14 June 2024
Hi Sam,Thank you for your review. We're so glad you love our homes and I will be sure to pass this feedback on to Abbie.Many thanks,Lucy
3/5
TrustpilotReally helpful but no updates
Really helpful when selecting our new home. Once deposit was paid we’ve had not much contact in regards the process of build.
Agent replied · 14 June 2024
Hi,I’m sorry to hear you’ve not received any updates during the build, you should have regular contact from us.Can you please email your name and plot/development to nataliewilson@strata.co.uk and I can look into this for you?Thank you,Natalie
5/5
TrustpilotGreat service from start to finish
Great service from start to finish, great quality hone and excellent customer service both before and after moving in. Many thanks 😃
Agent replied · 14 June 2024
Hi Lee,I’m really pleased to hear you’re loving your new home!Many thanks,Lucy
5/5
TrustpilotStrata have been amazing and supportive …
Strata have been amazing and supportive every step of the way. They were always a phone call away to help us
Agent replied · 14 June 2024
Hi Emily,Thanks for your review, I'm so glad you've had a great experience and felt supported. As always, just give us a call if you do need anything else.Best wishes,Natalie
5/5
TrustpilotStrata have made the move process as …
Strata have made the move process as smooth and as comfortable as possible for us. It's also a fantastic quality home.
Agent replied · 14 June 2024
Thank you for your review. We're pleased you've been happy with your experience with us.We hope you enjoy your home.Many thanks,Lucy
5/5
Trustpilotdavid arrived and fixed the locks for…
david arrived and fixed the locks for us and was pleasant and courtious
5/5
TrustpilotPlot 12 360
Charlotte and Ryan have given us a first class service and are very helpful.
Agent replied · 14 June 2024
Hi Jean, That's great to hear, thank you for taking the time to leave a review. I'm glad the team at 360 have helped you find your new home. Good luck and best wishes. Thanks, Izzy
4/5
TrustpilotGood experience Ryan and Tara
The Definition team members are very professional,loyal and experienced in their customer service and support. A friendly and liable care.
Agent replied · 14 June 2024
Hi Martha,Thank you for taking time to review us. We're happy to hear you've enjoyed your experience with us here at Strata.I will be sure to pass your comments on to the team at Definition.Many thanks,Lucy
5/5
TrustpilotMalcolan tall
a very nice gentleman and did a good job.
5/5
TrustpilotEnjoyable experience
Easy experience, great choice of extras, very helpful and very friendly from the sales team through to the site management
Agent replied · 14 June 2024
Hi Matthew,Thank you for your review.We're really pleased you're happy with your experience.Many thanks,Lucy
5/5
TrustpilotGreat customer service so far and what …
Great customer service so far and what a great team of people to deal with. Would definitely recommend Strata
Agent replied · 14 June 2024
Hi Holly,Thanks for your review, I'm glad you had a great experience with our team so far and would recommend us. Best wishes,Natalie
4/5
TrustpilotAmazing location with a great style of …
Amazing location with a great style of build. We have had a few snags which are being dealt with.
Agent replied · 14 June 2024
Hi Gill, thanks for your review.Glad you’re enjoying your new home and have had a great experience so far.Thanks,Natalie
5/5
TrustpilotReally helpful from start to finish
Really helpful from start to finish! I’ve had a great experience with using strata to buy our first home
Agent replied · 14 June 2024
Hi Amy,I’m really happy to hear this. I’m glad you had a great experience. Many thanks, Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Strata Shirland
How many reviews does Strata Shirland have?
Strata's Shirland office has 1,377 reviews across 1 platform: 1,377 on Trustpilot (across the whole business).
What is Strata Shirland's rating?
Strata Shirland is rated 3.9 out of 5 across all 1,377 reviews.
Where is Strata's Shirland office?
Strata Shirland, Park Lane, Shirland, DE55 6BH.
