Trusted Agent profile
★★★★★
1,377 reviews across 1 platform
Park Lane, Shirland DE55 6BH
Strata's Shirland office at Park Lane is rated 3.9 out of 5 across 1,377 reviews on 1 platform. The 1,377 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Shirland office, from every platform, shown as written. First names only.
5/5
TrustpilotStrata 360
Visited Strata 360 today as recommended by our daughter to go and view the show homes. The staff were very friendly and welcoming and the homes were finished to a particularly high standard with beautiful interior design. Our visit was purely for inspiration but we did appreciate the quality of the houses both inside and out. Stunning Regards Jo & Sean
5/5
TrustpilotWe recently visited Carla and Laura at…
We recently visited Carla and Laura at the Adore site, I found the whole visit extremely professional, but also extremely friendly and welcoming.
Hello, Thank you for leaving a lovely review. I'm glad to hear Carla and Laura made your visit to Adore an easy and enjoyable one. Thank you, Izzy
5/5
TrustpilotStrata
An amazing build and an excellent experience. If I ever move out of my new house (which I can't ever see me doing) then I'll definitely look for another Strata house.
Hi Kenneth,Thank you for your review. That's really good to hear and we're pleased you're loving your strata home.Many thanks,Lucy
4/5
TrustpilotSecond strata home I've bought
Second strata home I've bought, finished to a very high standard. Great team that would sort any niggle and that's all there was. Very happy with our house couldn't recommend more!
Hi,Thank you for your review, we're glad that you've been happy with both of your Strata homes.Best wishes,Natalie
1/5
TrustpilotUtter disgrace
Have left my son and daughter in law distraught, keep changing the goal posts, an utter sham cant say anymore.
Good evening,I’m sorry to hear this, please could you send me some more information to marketingdepartment@strata.co.uk and I can look into this further for you.Many thanksCarla
3/5
TrustpilotLovely home cant complain but left in …
Lovely home cant complain but left in the dark during the build phase many times, still no internet after moving in on 21/12/17 now 09/02/18 nobody knows whats going on.
Hi Adam, I apologise for this ongoing issue with the broadband on your site, we are continuously chasing Openreach to get this sorted and will update you as soon as we know more.Best wishes,Natalie
5/5
TrustpilotAbsolutely amazing
Absolutely amazing, sales support amazing, after sales are amazing too. Honestly if you are buying a new home I wouldn't look anywhere else - there's a reason they are 5*
Hi Jamie,Thank you for your review. I’m really pleased you’re loving your new home and the process involved with us.Many thanks,Lucy
5/5
TrustpilotThe customer service we have been given …
The customer service we have been given is second to none, from the day we viewed to after care. No pushy sales, no nonsense, highly recommended.....and the house is great.
Hi Richard, We’re really happy you’re loving your strata home. Many thanks,Lucy
5/5
TrustpilotMalcolm Tall fixed our doors and gave advice.
Malcolm Tall fixed our doors and also gave helpful explanations as to what may have caused the issue.
5/5
TrustpilotDavid was brilliant!
David came and completed the jobs very promptly and went above and beyond! He was very helpful and everything looks great!
5/5
TrustpilotFantastic service very friendly
Fantastic service very friendly. I give Barry five stars
Good morning Adrian, Thank you for taking the time to leave a review. It is great to hear that you have had a great experience with Barry. Best wishes,Strata
5/5
TrustpilotFantastic buying experience from start to finish!
Fantastic buying experience from start to finish. Customer service was comprehensive every step of the way and the finished product is of excellent quality - really impressed!
Hi Brooke,Thanks for your review, I am so glad to hear you had a fantastic buying experience.Best wishes,Natalie
5/5
TrustpilotMalc tall
Great bloke Told him about door handle broke fixed it while doing the original job Top job
5/5
TrustpilotFriendly and professional
Jeff came today and sorted our problem in no time. Very friendly and professional service.
5/5
TrustpilotFriendly
Friendly, informative and helpful. Looking forward to our new home
Hi Mark, Thank you so much for taking the time to leave a review. It is great to hear that you had a great experience and we can't wait to join you on the exciting journey of purchasing your new home! Many thanks,Fearn
5/5
TrustpilotGood Job
I am very appreciate the job from Jeff. Good job. Thank you.
5/5
TrustpilotJeff and Rhyas did an excellent job…
Jeff and Rhyas did an excellent job filling in the gap in the garden well. Thanks guys. Adam
5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish, aftercare is wonderful too which has really helped us settle into our new home, which truly is our dream home!
Hi Hannah,Thanks for your review, I'm so glad you're settling into your new home and that you've had a great experience with us.Best wishes,Natalie
5/5
TrustpilotReally fab experience with Sandra and…
Really fab experience with Sandra and Julie today. So so so helpful and they’ve made the process really clear and easy! Thanks girls!
Hi RachelThanks for sharing your experience with us, I am so glad it was a great one Sandra and Julie will be delighted to hear they made the process so clear and easy for you. All the best for your home buying journey!Natalie
5/5
TrustpilotOutstanding
From sales to production to customer care everyone is lovely and always go above and beyond.
Good morning Irene & Neil,Thank you for leaving us a lovely review. I am really happy to here you have had a great experience with all our team.I wish you all the best for the future,Carla
4/5
TrustpilotGenerally good service
Generally good serviceLittle hit and miss with instruction for the heating system, could have better documentation.Faulty spot lights still causing issues, a new replacement batch required.
Hi Mark,Thanks for your review. Could you please contact care@strata.co.uk if you haven't spoken to someone already about your faulty spotlights and this can be sorted for you.Thanks,Natalie
4/5
TrustpilotWe love our strata house
We love our strata house and with Covid a few challenges which we have resolved as a result of excellent staff on site. Ryan and Charlotte have gone the extra mile to rectify and help us settle so we are grateful. It is a beautiful house and we are happy with our choice.
2/5
TrustpilotNice house, poor aftercare.
Nice house, aftercare service poor. Too busy building the other houses so have been transferred to the After Care team. 3 weeks and no contact, unsatisfactory.
Hi Mr Burton,I’m really sorry to hear about this. Please could you send your plot number and development over to me so I can look into this for you?Many thanks - Lucy
1/5
TrustpilotCrap they email y and the web site…
Crap they email y and the web site didn’t work!
Hi Stefan, We are sorry to hear of this. Could you please email marketingdeparment@Strata.co.uk with some more details so we can look into this further. Many thanks,Fearn
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strata's Shirland office has 1,377 reviews across 1 platform: 1,377 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Strata is rated 3.9 out of 5 across all 1,377 reviews, checked 9 October 2026.
Strata, Park Lane, Shirland DE55 6BH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.