Strata Shirland reviews

★★★★★ 5/5

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temptation Burton

We have been so lucky to have bought our dream home from strata. Zoe was very helpful from the start to completion of sales and Greg has been amazing for the after care little problems. We have been so lucky to have found our prefect hime with Strata.

Priya · 8 March 2020

★★★★★ 5/5

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Great aftercare engineers

Jeff is a great asset to Strata. Professional throughout, Skilled in many areas and goes beyond making sure the job is just done, but done to a amazing standard.

Chris · 4 April 2023

★★★★★ 5/5

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Rhythm - pontefract

I’m not the review type but the service we’ve had from strata absolutely deserves one. We originally reserved a home with noble which was basically a disaster start to finish, we pulled out as soon as we saw the strata show home and met Kayley. The information, quality of the build and the finish inside is unbelievable from strata. The optional extras are really reasonable too and I’d encourage anyone to get as many of these as their budget allows like we did. Our sales progressor was Shannon, again, unbelievable!!! She was 100000 times more helpful than my estate agent, on the ball, knowledgeable, organised and just absolutely lovely. We completed on 9/12 and have still spoken to kayley and Ali who gave us the home demo. Both have been fantastic, helpful and again lovely. I appreciate they’re ‘only doing their job’ but they genuinely take pride in their service, actually care and go above and beyond. The appliances included are modern and of a high standard which is more than I expected too. So far we’ve found nothing at all to snag, the odd touch up of paint and that’s about it. My last home was from keepmoat and believe me strata have left them in the dust. Thanks so much to everyone at rhythm for outstanding service, I’m certain that if I ever brave a house move again it will be another strata home!

Lyndsay · 17 December 2022

★★★★★ 4/5

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The engineer from Strata

The engineer from Strata addressed the snagging list for my property today. Most items were resolved, though a couple of them require follow-up action. Dave Innes demonstrated great professionalism in managing the process. Much appreciated, Dave.

Herman · 16 March 2026

★★★★★ 5/5

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Davy Clark - so helpful!

Davy Clark (strata engineer) was so helpful. We had a problem with our boiler and radiators and being a first time home owner I wasn’t sure on how to fix it. He came around, fixed all the issues we were facing and showed me what to do for next time if there was a problem. He was amazing and a great asset to Strata.

Eve · 19 February 2024

★★★★★ 1/5

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A theme with Dishforth Strata Esteem

Strata management need to look into this and help. It’s more like ‘after don’t care’. We have all had at least 4 pages of snagging that is still ongoing. All the houses have 7kw EV chargers fitted with 16amp cable and circuit breaker so is effectively a 3.5kw charger! The gardens have no drainage and I’ve been here a year. I still have drafts coming through the front door and it’s freezing. These are B energy efficient homes! The worst thing is the responses. We have to wait ages for an email response, then weeks or months for an appointment visit. Following a visit there is an email response arguing that they don’t see any issues. Its very stressful of what should be a good experience buying a new home.

Sonia · 7 December 2022

★★★★★ 5/5

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A workman who cares

Such awareness of someone coming into our home to rectify things left in a shoddy manner by the builders. Barry took real care of our home. He was helpful and took time to make a good job that we and he could be proud of. We no longer have a badly fitting door or holes and bumps in our ceilings. Thanks so much.

Jack · 6 March 2024

★★★★★ 1/5

Trustpilot

always a cover up from them

So much for working together with my warranty provider you would not issue cctv footage of the drains that you completed which is obvious now why you would not provide it as it was a workmanship issue that has caused the problem as shown on the CCTV footage that has been carried out again by my warranty provider which has allowed rats into my home this has caused a lot of distress and unnecessary upset for my family would not recommend strata at all anyone who has any issues go to NHBC as Strata cover things up!!! Darren not helpful at all and I received emails stating Strata will not do anything regarding this as it is not workmanship issue but it obviously is If you want a dream home do not use these as once they have your money they are not bothered!!!

Nichola · 27 November 2022

★★★★★ 5/5

Trustpilot

melissa is fantastic

Having Melissa as our customers experience manager has made our dream of owning our first home a dream come true . We initially made a reservation for a plot at the Lavish Micklefield site whilst waiting for price release. Contacted her after receiving an email from her introducing herself as our new experience manager to check if there was any update on the price release, she sent us a list of the guide price and we thought our dreams of buying our own family home was not going to be a reality as we were given a different figure at reservation. Melissa informed me that she will check on other sites to see if an Oporto which we wanted was available at our affordable price as location has a big impact on house prices within different developments.Melissa went out of her way to meet me at the attitude site as few plots were still available with already released prices and also had a show room to view. She contacted RSC to check our affordability,at the end of my appointment a full reservation was made. Making our choices wasn’t as difficult as we thought as she gave us her opinions which helped in making our choices and adding a few upgrades to our home . She is very professional at her job, friendly , has excellent communication skills in updating us about our plot , we always feel very reassured in calling her over the phone whenever we had any questions as she always has answers to it all. She is such a great team player within the Strata team. We look forward to completion and are counting down to moving in hopefully in March/April 2020. Zainab and Olasunkanmi

Zainab · 7 November 2019

★★★★★ 5/5

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Shane, Les & Ryan

I had Shane, Les and Ryan round to deal with a replacement shower tray. Not only did they do a great job but they also identified a potential issue which substantially increased the job and tackled that as well. The guys were quick to bring me up to speed and explain the issue and its potential impact, they set out what was required and the added time to the job. All 3 guys were personable and very professional, I was really impressed with their knowledge and commitment to doing an excellent job!

Itee · 20 November 2022

★★★★★ 5/5

Trustpilot

A very big Thank you to all the Strata…

A very big Thank you to all the Strata Team from sales / Px managers who were nothing but accommodating & helpful throughout the process . A big Thank you to Melissa at Lavish who has been nothing but amazing as an all rounder .

Imad · 22 October 2020

★★★★★ 5/5

Trustpilot

Verve, Castleford. Customer care operatives have been amazing.

I've experienced a lot of issues with my property which needed sorting and have had to wait a while but once the customer care team have been instructed to do work I can't fault them. Jeff and Ryan have been to my house today and are booked in tomorrow and will finally get the majority of jobs boxed off. They have gone above and beyond and have been so helpful and have been an absolute pleasure to have in my house for the day. Nikki the customer care manager has also been brilliant.

Laura · 18 November 2022

★★★★★ 1/5

Trustpilot

Took their money and ran

I suggest that anyone looking to purchase from Strata come visit the Elegance site in Ackworth. The roads have been abandoned and not finished, the community centre is yet to open and the green we were promised is a bunch of weeds. All residents get are empty promises that it'll be sorted soon and Strata really care. As soon as they'd sold the last house, they vanished. Do not buy.

NA · 20 September 2023

★★★★★ 5/5

Trustpilot

Great maintenance - Strata Verve

Jeff was lovely to speak too and got the job done quick and efficiently, had some odd snags which he fixed no problem, very happy with his service :)

Danielle · 24 February 2023

★★★★★ 1/5

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Wouldn’t recommend

Wouldn’t recommend. Almost 4 years later and still a dispute as the road has been put in incorrect leaving our garden different to our legal plan! Denied the issue for years and now finally admitted it but won’t do anything about it!!Ignoring emails requesting information on road closures as zero information has been provided . Would not buy again or recommend

Jessica · 4 April 2024

★★★★★ 1/5

Trustpilot

Beautiful house type - great quality fixtures - fitted by the lowest bidder. Awful aftercare.

We reserved our Valencia in Jan 2021 and moved in April 2021, our sales experience was fantastic. On the surface our house looks beautiful with great quality fixtures and fittings. Sadly the workmanship is of the poorest standard. I have waited 18 months to write my review to give Strata and their contractors the opportunity to rectify the inevitable (and somewhat expected) snagging issues however to date, there are still some serious outstanding issues with our property, all of which strata are aware of, but despite a number of empty promises by various team members, I feel like I’m banging my head constantly on a brick wall to attempt to rectify. To list but a few issues we’ve had: 1. A portion of our external wall which had been incorrectly built collapsed on my 2 year old in May 2021. I had to argue with various contractor representatives that it was not safe. It’s taken until Sept 2022 to rectify. 2. Our house ‘may’ be missing some of the bracing despite their contractor telling us this, strata are adamant it’s ‘definitely all there’ 3. We’ve had 4 new front doors ordered as ours according to the supplier is ‘unsafe’. I was told it would be 6 weeks to rectify, this was in Feb 2022. To date my front door is still unsafe, not thermally efficient, poorly fitted and is at risk of falling. I have 2 young children. 4. None of the mirrors in the house were wired correctly, the tv points didn’t work, the hob didn’t work and we were left with a live wire which posed a fire risk in our loft for 9 months. 5. We’ve had near on 8 visits from Ford windows - and still have outstanding issues with our windows. 6. We had no shower traps fitted resulting in raw sewerage smell in our bathrooms from April 2021 - summer 22 when my husband rectified this himself after 3 plumbers had been to ‘investigate’. We found the traps were missing. 7. The plasterboard has deboned from the block work. Our house had the potential to be really beautiful - the site is in a great location and the design and fixtures are of really good quality, massively let down by the workmanship of the Contractors strata have appointed and the slow aftercare process.

Susie · 8 November 2022

★★★★★ 5/5

Trustpilot

The politeness and professionalism of Jeff whom is a credit to Strata

The politeness and professionalism of the worker himself, Jeff, who sorted the problem out straight away. Nothing was too much trouble for him, he had even taken his shoes off before entering our property even though I told him it was not necessary. He has also made sure that the follow up for the damage caused by our leak was booked in and would be dealt with in the same great timely manner. I was all workmen would be as efficient as Jeff

Simon · 3 November 2022

★★★★★ 5/5

Trustpilot

Height of professionalism @ Jeff & Ryan

I had Jeff and Ryan round for 2 days to deal with shrinkage issues and generally address latent snags. Jeff had been round previously to identify what jobs were needed and he was very thorough. I was incredibly impressed with their commitment to excellence and how helpful they both were. Not only did they pick up all the jobs they went above and beyond to give ideas and suggestions as needed. I have dealt with incredibly helpful people at Strata such as Charley on Ambition but I have to say Jeff and Ryan really raised the bar and are a credit to Strata. They certainly left me feeling confident that I made the right choice by going with Strata!

Itohan · 3 November 2022

★★★★★ 1/5

Trustpilot

Snagging and aftercare, take your money and run

We purchased a house on the verve development in Castleford as a buy to let on 01/06/2022 We found the buying process simple and hassle free, but then it would be because they don’t have your money then. The aftercare, endless false promises and standard of finish are something different from the dreams they are trying to portray and sell to their customers via the nicely presented show homes. The home we purchased had a vast amount of snagging issues which are still to be resolved, this resulting in the tenants becoming frustrated and looking for alternative rental properties. Strata were advised of the snagging issues immediately after we received the keys, the property remained unoccupied for 2 months prior to the occupants moving in, this giving ample time and opportunity for Strata to rectify the issues with no inconvenience to anyone. Despite constantly chasing this matter up via all of the contact details available we are still, waiting 5 months later. We would strongly advise against buying a property from this company, the house we purchased was only a 2 bed, I would dread to think the issues experienced with a larger property. Unfortunately, we were unable to rate with a 0 star so had to give a reluctant 1, regarding the date of experience we had to include today’s date but the date of issue has been on going since the 1st Of June 2022.

Anthony · 28 October 2022

★★★★★ 5/5

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Strata Finesse

Moved into a new build at the Strata Finesse site a few weeks ago and I couldn’t recommend Penny and Strata enough. There wasn’t anything that was too much for Penny, she made the whole experience as stress less as possible. We love the house!

Sophie · 21 August 2020

★★★★★ 1/5

Trustpilot

I brought a house on the pure site 7…

I brought a house on the pure site 7 years ago, the more we decorate the more things wrong we notice like we are changing the carpets atm and find the Grand Canyon at the top of the stairs like I get a 2mm gap or so to stop creaking and such but this!!! And filled with underlay! 😳 if you are buying check the unexpected things because sometimes the cracks are already there before the movement of the house!

J · 27 October 2022

★★★★★ 1/5

Trustpilot

Wish we went with another builder

Customer service is so poor. We’ve lived on the lavish estate for a year now and the site has been completed for at least 6/7 months & we haven’t even got proper tarmac on the roads, the pavements are not finished so children can’t safely walk on them & there is rubbish, signs and boarders everywhere. Every time we email we get a poor email back & getting no where. WISH we went with a Barratt house instead!

Alexa · 7 January 2023

★★★★★ 5/5

Trustpilot

Strata Homes, Oporto Home Owner

Our experience with Strata so far has been amazing, coming from someone who has previously bought a new build, and had a terrible experience, my confidence in buying a new build was somewhat depleted.However, Strata have been amazing! One thing I have really loved are the email updates and the 'My Account' space. I have also never known a house builder to put on a range of experiences for customers like Strata has been doing. I have recently been to a pumpkin flower arranging workshop and got to meet some of the neighbours, and am now looking forward to a wreath making class - what fantastic ideas to help make introductions and create a sense of community. The finishes and build quality of our house are just on a whole new level, we absolutely love our home! The range of choices for colours/finishes and upgrades/extras were extensive. The layout of our home in particular is one thing that drew us to the Oporto in the first place, there is excellent use of space - and every room is spacious! And of course, the lovely Kayley deserves her own special mention. She has been fantastic throughout our journey from the initial reservation right through to us completing. We were given regular build updates along with photographs of our plot, which was great! Nothing has ever been too much trouble for Kayley, and It wouldn't have been the same experience without her! Thank you, you're the best! :)

Kirsty · 24 October 2022

★★★★★ 5/5

Trustpilot

We had a great experience from…

We had a great experience from beginning to end when buying our house. Tara was our sales office manager to begin with and she did an amazing job. Jess then took over who was equally as good and dealt with any issues promptly and effectively. Thanks very much

Mark · 29 June 2019