Strata Shirland reviews

★★★★★ 5/5

Trustpilot

Ambience dream home

Our dream home at Ambience has only been made possible by Jess. The work she has put into our purchase to secure our home with all of our choices didn’t just stop once we had paid the deposit.She went above and beyond working with our buyer as well as our solicitor and mortgage advisors to ensure a speedy and worry free process.We have felt totally secure in her hands and can’t wait to collect the keys for our new home in the next fed days.Thanks Jess for all your hard work 🎉🎉

Caroline · 28 June 2019

★★★★★ 1/5

Trustpilot

Gross negligence & Death

Gross negligence, killing a dog Abhorrent behaviour from Strata & KeepmoatTerrible road conditions which have been raised SEVERAL times and nothing has happened. These have destroyed all of the residents car suspensions We have mentioned the concerns about contractors zooming down our roads like Mario Kart more times than I can remember. This morning, a contractor ran over a family dog and killed it.What are you going to do about this?Absolutely disgusting, you should feel ashamed that you let this happen.[STRATA KUDOS]

Jack · 19 October 2022

★★★★★ 1/5

Trustpilot

Don't believe their deadlines for site completion

Strata house build is OK, certainly doesn't have premium finishes despite being marketed as such. And the carpets are about the cheapest you can buy. However, this wouldn't have been an issue was it not for the ever moving deadline on when the site would be finished, and now it's gone quiet. Unfinished roads, no community centre, and the green is largely rubble. This is Elegance estate in Ackworth.

Daniel · 21 September 2023

★★★★★ 5/5

Trustpilot

Staff always very helpful,friendly and…

Staff always very helpful,friendly and happy to help us.Work has always been completed.Jeff is the colleague who has been to our property the most,we are very happy with all his work.

Gemma · 17 November 2022

★★★★★ 5/5

Trustpilot

Panache April 2019

Our experience with Strata has been second to none thus far! We have been guided through the process by Melissa B and couldn't be happier - we moved late on our house and it was largely finished before we proceeded, but she has gone above and beyond to ensure any finishing touches that could be amended were done so. We spoke almost daily at times but Melissa would always come back to us quickly with answers, advice and updates. Anything that she couldn't answer personally (which wasn't often!) would be taken care of on our behalf too. Thanks Melissa!

Steven · 7 April 2019

★★★★★ 1/5

Trustpilot

Kudos development-booklice in our home!

We experienced a long delay with our home on the Kudos site. Kathryn in sales is absolutely amazing and really cares about her customers. Unfortunately the after care experience is not the same professional but caring experience. I’ve seen it already stated many times but once they have your money, they’re just not interested anymore. We finally moved into our home in December 2021 and quickly noticed little flies/bugs in all the rooms. The Strata decorator that was in doing some snagging even commented on them. It took 2 months to have my complaint taken seriously by site, and to be fair to the site managers, they are extremely busy, however it is part of the role within the first 8 weeks. In which time the flies had got worse, we of course had been doing some of our own research and had been trying to eliminate them. These bugs were in our food, our cupboards and on our toilet roll!!! They caused a lot of distress. Strata paid for pest control to visit and we were informed we had BOOK LICE!! He stated that this can be common in new builds that are ‘rushed’ due to the plaster not drying out properly. We endured 2 treatments on our property, weeks apart where we were unable to be in the home and had to pack all of our personal belongings away as we didn’t want them contaminated with chemicals. We have 2 young children, I am a social worker and my partner a teacher. We had to come home from a long and stressful day at work with our 2 young tired boys and clean the house to enable us to cook on a clean surface and get clean bedding out for us all and essentially unpack the contents of our home.It was awful. Pest control also advised dehumidifiers to dry out the walls which we had in our property for over a month, all at the time of the energy crisis and rising electricity costs. This was not what I imagined my dream house to be. You would think Strata would offer an empathetic apology for what we were going through and make an offer of damages in light of breach of contract? Well no, we have received no apology, just £134 for electricity used and a list of reasons why other snags in our home were not completed (at that time) Strata have a way of writing letters/emails that do not directly acknowledge the complaint therefore not taking any responsibility whatsoever. It’s frustrating and unprofessional. At this time (October 2022 Im still awaiting a response to my last email sent to Strata regarding this matter)We were assured after being left for 6 months waiting to move into our home (due to Strata’s legal arguments with the hospital) that our home was ready, had been kept up to whilst empty and we would be looked after, but we just don’t feel like that at all. We have been forced to seek legal advice as Strata just do not respond which is not something we would want to do due to the additional emotional and financial strain but we just feel that a company as successful as Strata should not get away with treating their customers like this, it’s unfair and we feel very hurt by what’s happened. Additionally the pavements on our street are an absolute disgrace. They are a health and safety risk and I am embarrassed to invite people to my home as the street is such a mess. We have raised grates/manhole covers, raised and broken kerbs, uneven surfaces and huge drops from the kerb to the road. Due to the continued lack of care I would not recommend Strata to anyone.

MS · 2 October 2022

★★★★★ 5/5

Trustpilot

So far

So far, the sales managers we have met (in particular Jayne) have all been very friendly, extremely helpful and paid attention to our particular situation - which was really nice.After reserving a plot, some of the added detail Strata provide are a really nice and personal touch.Would certainly recommend.

Chris · 18 March 2018

★★★★★ 2/5

Trustpilot

No Valencia Show Home

Didn’t bother going to viewing as no show home for the Valencia house type, despite the website clearly stating that there is one available to view and book. Luckily I was able to speak to someone beforehand to avoid a wasted journey. Please update the website.

Matthew · 22 November 2024

★★★★★ 1/5

Trustpilot

shocking

If I could give strata 0 I definitely would. They are an absolute joke of a company and are completely incompetent. On securing my first property I paid the reservation fee and their recommended solicitors fee. I was using a help to buy loan and they promised me that the build would be finished before the loan end date which was march 2023. They then pushed the build date back twice which means I can no longer use the loan and now can not afford the property. Do not trust what they say and what the try and sell you as they are lying. Their recommended solicitors still owe me 175 pounds and their 2 sales women have not answered my emails regarding this matter, feel like I am being fobbed off and this issue is all down to Strata. AVOID

Chris · 13 September 2022

★★★★★ 5/5

Trustpilot

Definition by Strata

Definition by Strata. Everyone at Definition by Strata has been amazing. Tara and Ryan have both repeatedly gone above and beyond to make sure we're happy and that everything is the way we want it. Tara particularly has been fantastic and patient, sorting out any of our issues and being incredibly flexible, even finding tiles that you can't get anymore! Ryan has been just a call away for any issues and has been brilliant at sorting extra little touches! Simon the electrician deserves a mention too for his patience putting together a glass light for us! Would definitely recommend a house at Definition.

Claire · 30 November 2018

★★★★★ 5/5

Trustpilot

Embrace by Strata was a God-sent!

Embrace by Strata was a God-sent! We were looking for a house in Nottingham, and suddenly a really affordable new-built house reservation opened up. From the get-go, Zoe, our experience manager has been amazing. Our reservation, choices, and site visits were all seamless and on time. We are extremely happy with our house! We had amazing incentives put in our house and the deals were great. We have now moved in our new house for 4 months, Greg, the project manager has ensured any small things here and there are all taken care of. Me and my husband feel so lucky to have found Strata. This is our first house but Strata has made the process so much easier. I would happily recommend Strata to my friends and family.

Nina · 11 September 2022

★★★★★ 1/5

Trustpilot

Strata Elegance

Strata Elegance - AckworthHouse planned change reference drainage grates when we bought the house and was not informed we now have 4 grates over our block paving which looks horrible there was suppose be 2.The snagging list is still not completed taken over 15 days of this year for people coming round to fix problems and no body turning up or doing a cow boy job and leaving it un-finished.We have had the same pipes leak over 3 times now and they send someone round and to tighen up should of been replaced?Garden is stil not complete and over 25 jobs still left outstanding 7 months in. I would not recommend buying from strata more hassel than anything. They just lie to you to keep you happy.

James · 6 September 2018

★★★★★ 5/5

Trustpilot

AMAZING

Absolutely no complaints from start to finish. Esna was brilliant from the start up until the end, Andy has also been fantastic sorting my snagging list since moving in. This is my second house with strata and I would 100% purchase with them again! Thank you ! :)

Hannah · 11 July 2018

★★★★★ 5/5

Trustpilot

Jeff - Amazing Service!!

Jeff came out to us this morning, and what an amazing service we got! Not only did he sort what he came out for he also noticed a few other snags and got them sorted there and then for us, honestly an amazing service and such a friendly guy! Thank you again to you Jeff, you were brilliant!🥰

Ashton · 25 July 2025

★★★★★ 1/5

Trustpilot

I have reserved property in kudos

I have reserved property in kudos, LS14 6FU. Website says that the offer is 10k if reserved in January. I reserved it. However the advert also said that on top of this if booking "Madrid" there will be wardrobe fitted in master bedroom and property will come with integrated appliances. I have screenshot of advert as well. Either advert was made incorrectly??

S · 30 January 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Awful experience from the very start. From the purchase, to site, to head office in trying to get our issues resolved! They put your property back on the market if things are progressing as quickly as they want. Even when the process is out of your control. Things deemed unsafe by professionals are deemed safe by strata. There out of hours emergency team wanting to charge at every opportunity! We still have a damaged kitchen from July and still no intention of sorting out quickly! Tradesmen no show to appointments or don’t know what job they’re here to do all together! Totally unacceptable ❌❌ We have emails that have even been ignored from the customer care team.

Holly · 8 October 2024

★★★★★ 5/5

Trustpilot

Hull Attraction excellent customer service

Jayne our advisor from Hull Attraction has been absolutely fantastic, going way above and beyond to make sure we are happy and helping us at every step. She has kept us informed constantly and when hiccups have occurred she has given us options to resolve them. Excellent service

Amy · 5 March 2018

★★★★★ 1/5

Trustpilot

Poor communication and appalling road

I have previously written a glowing review for strata at how nice and helpful the customer service team were prior to purchasing our first home.Unfortunately 2 years later and my opinion has drastically changed. While the houses are lovely the surrounding area is a mess. The annual fee we pay for maintenance is a waste of money as the estate looks horrible. There are weeds growing everywhere, the communal landscaped area is not landscaped and is just rubble and weeds. The road is the worst. After complaining consistently for months I was given a date the road would be completed. This date passed and I was given another date which also passed. A year later I made an official compliant which just seems to be a waste of time as the communication is non-existent. I’m constantly chasing for updates and keep being told there are none and they will update me when there is one.Frankly it’s not good enough and the roads are so bad it is likely causing damage to our cars.

Sophie · 1 August 2022

★★★★★ 5/5

Trustpilot

Definitely Recommend!!

Would definitely recommend a strata new build to anyone thinking of buying a new house. Especially if your dealing with Abbie at the emotion site in Hull she gave us great customer service all hassle free, Abbie made the whole experience of buying our new house a pleasure!!!

Lewis · 5 November 2017

★★★★★ 5/5

Trustpilot

I would always recommend Strata....

From setting foot in the Strata office, Jen was amazing! I wasn't pressured at all & felt like it was my decision & not rail roaded into making a purchase. Since putting down my deposit, Jen & Kathryn have been fantastic. I would highly recommend Strata to friends!

Rachel · 31 October 2017

★★★★★ 1/5

Trustpilot

There appears to be no house ready to…

There appears to be no house ready to move into by December. Why should you deceive people? I saw this ad and paid a £250 deposit on your website to reserve plot 126, Sofia HU9 preston. When I called, you said I needed to pay an extra £250 and that you didn't know when the house would be ready. You stated that it could be ready by March 2023, which contradicts what you stated on your website. Now you say your website hasn't been updated, which sounds very suspicious! I need my money back, please.

Chey · 16 July 2022

★★★★★ 1/5

Trustpilot

DO NOT SPEND YOUR MONEY WITH STRATA…

DO NOT SPEND YOUR MONEY WITH STRATA HOMES - you may as well flush it down the toilet!!! We purchased our dream home in April this year! Since then on a daily basis, is the shoddy workmanship apparent! Don’t even get me started on their customer service after care team! They take your money then don’t want to know! False promises and broken dreams! SHAMEFUL STRATA HOMES!!! Please look else where to spend your life saving’s!Esteem Estate, Dishforth!!

Sarah · 7 October 2022

★★★★★ 1/5

Trustpilot

I have waited for a long time to write…

I have waited for a long time to write a review just to ensure that I do not necessarily portray a bad image of Strata. The "before sales" customer service experience was excellent (of course what would you expect?). The first couple of months after we moved in, Strata Care experience was also delightful. After that time, however, it has been horrible (to say the least). We have had several issues pending for so long and not only are they not attending to these issues- they do provide updates and even when I sent emails to ask for an update, I got no response. The number provided just rings out without anyone picking up. And just to be clear- I am talking about our experience in the last 9 months. I am wondering what sort of customer service team they have. Quite frustrating as we have several issues that relate to health, safety and security, and I thought that they will at least be sensitive to these issues or let us know what they are doing about them but that has not been the case. So just a note of caution to you- you may be attracted to the fancy houses and all, but bear in mind that you will literally be left on your own when the "honeymoon" is over.

Ola · 15 July 2022

★★★★★ 1/5

Trustpilot

BLUE MANS WAY S605UR

BLUE MANS WAY S605UR From what we have witnesses its a shambles a cherry picker squirting water out of a bucket to attempt to clean road, road sweeper kicking out more dust than it supresses , all neighbours putting up with this mess and dust - what was a lovely street now is a horrible place to live and from the words of my wife " i hate living here all because of  STRATA  they don't care about us now its getting us all down " That to me sums it up you lot are a disgrace sort something out we can't live like this its like living on a dusty building site with all our properties covered inside and  out in dust you lot are causing-  to say your motto is to look after the customers,people etc you are useless at it., Oh and deliveries at 630am you have to be kidding STRATA YOU DONT GIVE TWO HOOTS ABOUT US -ITS ALL ££££ REGARDLESS

Neil · 15 July 2022