Strata Shirland reviews

★★★★★ 5/5

Trustpilot

Verve

As a first time buyer Sheereen at the Verve site has been super friendly and massively helpful - quickly dealing with any queries I had. The whole process has been really straightforward and Strata have kept me in the loop on the progress of the build throughout. The house itself is beautiful and I’m reassured that the site team are just over the road if I encounter any issues as I settle in over the next few weeks. Thanks so much!

Olivia · 2 July 2022

★★★★★ 1/5

Trustpilot

Sick of complaining ……

Following my review 30th May regarding an electric car charger which has not been installed , you did say in here you would look into this for me but I have heard nothing since your reply on 31st May ! Can you please update as to when this will be installed please . Also , I am still waiting for my snagging to be done (mainly painting and a few other issues ) I did receive an email from James Oram which I duly replied to , but he has not had the courtesy to respond to me or acknowledge my email to which I got a read receipt. To add insult to injury, he also had some wrong items on the snagging list and never mentioned the skirting boards etc which are shocking I really do not enjoy reviewing on here but this just shows the measures we have to go to try and get a decent after service from strata which just seems non existent ! Please don’t keep telling me you will look into these things and then we hear nothing again , just serve your customer and Do !!! Thank you

Peter · 24 June 2022

★★★★★ 5/5

Trustpilot

Jeff’s experience, expertise & knowledge

Today Jeff called today as arranged to fix nail pops, doors & garage faults. He double checked all reported faults & made sure nothing was missed. I’ve booked today off but I’ve actually enjoyed Jeff’s humour & chat. He is very understanding & open man able to communicate effectively & make you feel very at ease. His customer service is second to none. Thank you Strata he’s an example to your team. :)

Tania · 15 March 2023

★★★★★ 1/5

Trustpilot

Please stay away from them!!!

Please stay away from them!!!! I repeat stay away!!! All the good reviews if you look closely are all the point of sale and of course it's a business how else are they going to sell anything if they are not nice. The issie is the aftercare. Arguably the worse i have seen ever. They will ignore your emails and when you chase it up they will ignore it again and when you ring they wont pick up. It's been almost 4 years since we moved in and they have still not sorted our ticking pipes after numerous attempt. I then got an email to say that they've closed it without my consent, problem still ongoing. Why, you may ask. Your guess is as good as mine. I am going to right a letter to my local MP and contact the newspapers about their appauling service. Their service gets worse the longer you're with them. Ask anyone who's been with them for at least one year and get back to me how they've found them... i will wait. I will give them a negative star if i could.

Esther · 20 June 2022

★★★★★ 5/5

Trustpilot

Strata 360

When we first saw the 360 site we knew we wanted to live there, peaceful with amazing views - perfect to raise a family. It's been almost three months since we moved in and we really happy with our home. The site team are alway willing to offer assistance, nothing has been too much trouble.Ryan and Darren have been so helpful from the day we met them. They have made the process of moving into a new build really pleasant. You can see they genuinely want to get your home as you want it. Thanks both 👍

Jas · 16 June 2022

★★★★★ 5/5

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Barry was great came and did some…

Barry was great came and did some repairs was friendly & polite and was quick and efficient.Great service.

Alison · 27 September 2023

★★★★★ 1/5

Trustpilot

13 months in

13 months in, still problems. Poor finishing quality. Up to over 100 problems that have been fixed. Some very dangerous one e.g cooker casing live! Garden has been left in such a state it’s dangerous and the complaints department has now stopped responding to me.

Dan · 16 May 2019

★★★★★ 5/5

Trustpilot

Strata 360

Strata 360.Despite the delays to moving to our new home due to covid issues ,we have now been here a couple of weeks and the team here have been very proactive in answering any queries we may have had and in dealing with any snagging issues. The whole team are polite and very helpful, they seem to really care about their customers and do their personal best. Thankyou to Darren, Ryan, Kellie Esne and Charlotte and all the other cheerful site workers.

ALC · 9 June 2022

★★★★★ 5/5

Trustpilot

My Strata story

We love our luxury home, yes we have had problems and some are still ongoing, but all are in hand and have been dealt with very professionally. Customer care is stretched sometimes, but always pleasant and professional, especially Ashley, Richard, Duncan and Eileen on Dominion. I have and will endorse and recommend Strata as we are delighted with our beautiful home. We still live in a building site and are surrounded by 2 other builders and it made us realise how professional, clean working and approachable Strata Builders are compared to the others.

Scott · 27 June 2016

★★★★★ 1/5

Trustpilot

Do not buy a strata home!

My dealings with strata so far have been shambolic to say the least, I purchased my “dream home” 11 weeks ago and it has been one long battle since to get any response from anyone about any of the issues we have with our property. So far to date we have submitted over 120 snags to Strata, some of which are major, none of them have been resolved to date unless we have sorted our own trades. The after sales team is non existent, the new site manager told me he didn’t care (this is the fourth we have dealt with on our site!), a quality manager who left at short notice and a customer care team who we don’t have any contact details for but when I asked head office they told me yes send in enquires to the complaints department, about sums it up!Our one star of this whole process (and the review since you cannot give zero) has been Kelly and Liv, these both helped get us from reservation to (the massively delayed) completion day, customer experience managers was their title and they genuinely tried to give us the best experience but as per Strata’s lack of customer care at no notice they were moved to different sites. Once you purchase with Strata you are supposed to get a 12 week settling in period which is fast ending for us and no settling in has been done with bathrooms unusable, electrics not wired correctly and optional extra purchases not installed. Two very unhappy homeowners who just want to be able to use the bathroom!

Tracey · 4 June 2022

★★★★★ 5/5

Trustpilot

Strata 360 Chesterfield

Really pleased with our new home at Strata 360 (Plot 28). Whilst there were disappointing COVID delays in completing the property, things have gone relatively smoothly since. Ryan and Darren have been quick to organise contractors to deal with snagging issues, chasing them up if there are delays. Nothing is too much trouble and they are only too happy to help as and when issues arise. The handover process was equally as smooth and it was nice that Charlotte stayed on to move us in.Adam

Mansfield · 31 May 2022

★★★★★ 1/5

Trustpilot

Complaint to strata post sale ? Don’t bother

I put a complaint in through the correct procedure with Strata regarding the fact my house has no electric car charger as does not my neighbours . We were told to accept a £200 bike voucher instead as way of apology . It then turns out everyone got the voucher so naturally I complained . I got a response from Strata (spelling my surname wrong on the complaint ) simply saying the case is closed as it’s not possible to give you a charger and everyone got a voucher due to admin error . You had my complaint for the full length of your 30 days or whatever it is to look into , then send a very short patronising response on the last day and close the case ! So really it’s not been looked into has it ? I responded to your response and guess what ? No reply because you cannot be bothered is the upshot of that ! It is possible to put a charger in as I’ve had someone take a look he said what utter nonsense you saying it isn’t , so yet again a glowing example of Strata after care ! I just can’t see why I should pay when my neighbour and I have all paid the same yet we are being discriminated against . I would like Strata to please arrange for a charger to be installed at my property as like I said before I am changing my car to electric and where do I charge it ? I would honestly say to anyone reading this please be very wary of buying strata they lie terribly to their customers all my neighbours are saying the same there’s no customer experience post sales ! I train customer service in my job and am incredibly proud how both transparent and honest and caring we are as an organisation , hang your heads in shame complaints team utter disgrace that response !

Peter · 30 May 2022

★★★★★ 1/5

Trustpilot

Backyard/Garden Flooding Issues

9 months down the line and still trying to get my garden issue sorted. Initially reported the garden problem in September, several emails back and forth between myself and Hannah. Kept promising to get someone to come to my house to investigate the issue. Investigation visits in November to confirm the issue then absolute silence. Had to chase it up in January and I was later told that they knew about my problem but there was no contractor available to come and fix the garden. The only available fix to the garden drainage, was a quick and cheap fix something like terrain aeration. The terrain aeration contractor came to my house and was honest enough to tell me that l was being taken for a fool, the terrain aeration fix was never going to fix the problem and that it was going to be a short term fix looking at the state of the garden (flooding) and the dam that forms up every time it rains. He told me that it looks like my backyard was being made a dumping site during the contraction of our house and the houses around. The solution was to remove all the material (rubbish/junk) deposited underneath.I was later told by Strata to find my own contractor after months of almost 20 emails sent to Hannah and customer services, 10 phone calls to customer services all with a promise of a call back every time which never happened. I found several contractors and sent Strata their quotations. Another struggle back and forth over the quotations until l lost almost 8 out 10 contractors as this was taking forever. NGS ground contractors finally did the work, sent Strata the invoice after completion and the stories started about invoice being lost, "we did not know what the invoice was for", no replies from Hannah or customer care. Contractors now fed up with waiting or dealing with Strata, they have now resorted to using my house, driveway as their warehouse, dumping their equipment, work vehicles etc at my house and saying they wont move them until the invoice is paid for the material and work done. Called-in today at the Show Home offices near mine and told them that me and my family are moving in tomorrow and wont leave till the invoice has been paid. So tomorrow l am moving in and sleeping at Strata Identity Show Homes. I've lost patience and faith which is a shame because it all started so well when we started the process of buying the house during the pandemic in 2020 (see my first review) we were so happy and proud of Strata services.

Lunga · 26 May 2022

★★★★★ 5/5

Trustpilot

Anthem development in Beverley - Excellent customer care

I moved into my property at Anthem - Beverley back in November 2021 and at every stage Strata has been on hand to answer any questions and fix any snags promptly and with care. Josh, Beth and Rachel have all been fantastic and have always provided exemplary customer service. Buying a new build is always going to come with snagging issues, but as well as scheduled snagging fixes in the first few weeks and 6 months, Strata has always been on hand to resolve any ad-hoc issues. I would recommend Strata to anyone considering purchasing a new-build.

Michael · 25 May 2022

★★★★★ 4/5

Trustpilot

Helpful and responsive

The team at Strata have always been very helpful and responsive with any requests I have (Josh, Beth, Rachel).The finish of the house is why I've given 4 stars and not 5, as a lot of the issues that the team are sorting now are a result of it not being completely perfect in the first place. Overall, I am chuffed with the house and where I live. We are still very much on a building site currently, so it's great seeing constant improvements happening around the area, and I'm excited to see what it'll look like in the future.

George · 25 May 2022

★★★★★ 1/5

Trustpilot

Security Risk - Fencing

After waiting 5 months for our gardens to be turfed , you did finally listen and turf for us . However , you have put a fence (of sorts) and the fence has just been left half finished , leaving a big gap in the corner and now people appear to be using our gardens as a cut through ! My neighbour has 2 men at 11.30 pm on his camera prowling around and there are clay or mud footsteps all around our houses ! Please can you arrange to come and complete the fence as this is not helping to alleviate our worries of burglaries etc ! Once again I need to keep making a complaint when if it was done properly in the first place and not just abandoned unfinished I wouldn’t need to !like on many other previous occasions Thank you

Peter · 22 May 2022

★★★★★ 1/5

Trustpilot

Kudos - The development is a mess

I had visited the show homes and sales office at Strata Kudos a couple of times and had quite a pleasant experience. I decided to have a walk around the development to get a feel of the surrounding area. I was shocked at the state of the roads, paths and “green areas”. I stopped to speak to some of the residents of the development, some of whom had been in their homes around 3 years, who were clearly upset and angry at the state of the development and not at all what had been sold to them. In the sales office, it was mentioned that my children could play out in the lovely green area, the reality is that it isn’t actually turfed.. it is green area of weeds, with bricks, metal bits and quite frankly, dangerous. The roads and paths are equally as dangerous.I mentioned this when I headed back to the sales office and the roads/paths were blamed on “site” and nothing to do with sales. Surely you represent the developer? And judging from the residents I spoke to, site don’t seem too bothered either. This is has really disappointed me as from the sales office and the site maps, location etc. I could really see my family settling here, however if after over 3 years of people living in their homes, they have no roads, paths and green space as advertised, the general unrest of the residents about Strata in general and the fact that they were quick to blame others from the sales office rather than explaining the plan? I’m not sure there is a plan. To quote a resident, buying on here is buying a dream and actually being sold a nightmare. I’m glad I took the time to explore the development and speak to residents. I’d highly recommend any prospective buyers to do the same.I really hope you sort it out for these residents, Strata.

Katy · 19 May 2022

★★★★★ 1/5

Trustpilot

I bought a property recently and I have…

I bought a property recently and I have a huge structural crack on my Garage. It compromises my property. When I raise this to get rectified, Strata delays this for a year and half and finally coms back to say that i need to wait to get this covered in NHBC warranty and Strata will not action anything in their 2 year warranty period. Worst service.

Praveen · 11 September 2023

★★★★★ 1/5

Trustpilot

Why have a complaints department if you don’t respond?

I am disgusted that you have an email address for complaints yet no one ever seems to get a reply/acknowledgement nor is there ever a solution given to problems that have arisen.I have, as have many of my neighbours, sent numerous emails of what can only can be described as bad and dangerous practice. When the powers to be in the council get involved, which is very rare as they don’t seem to care as they’ve undoubtedly had their pockets lined, thing are said that will happen but guess what….THEY DONT.As a group of residents we have plenty of damming and dangerous happenings showing bad practice which you are just overlooking.Awaiting your “we are sorry to hear this” empty reply.N Davey

Nigel · 11 May 2022

★★★★★ 5/5

Trustpilot

Strata Homes Customer Care is amazing

Charlotte (Customer care team of Strata) was amazing. She explained all aspects of the development and property and arranged viewings for us keeping all the necessary COVID19 precautions in place. I would strongly recommend Charlotte and her team to anyone.

Adil · 27 November 2020

★★★★★ 5/5

Trustpilot

Barry and Mally

Barry and MallyThe Customer Care Team have been very good at sorting out any problems in my bungalow on the Esteem Estate at Dishforth. Barry and Mally have done most of the work, spotting faults I didn’t realise were there. Carla and Sally have arranged everything that has been needed, it’s a pity that some of the building contractors didn’t take this sort of trouble when they were here.

Judith · 16 June 2023

★★★★★ 5/5

Trustpilot

Barry was absolutely brilliant

Barry was absolutely brilliant. Personable and expert - knew exactly what he was doing and has sorted snagging issues perfectly. Nothing too much trouble. Excellent service. Thank you.

Al · 26 October 2022

★★★★★ 5/5

Trustpilot

Sheereen has been excellent throughout…

Sheereen has been excellent throughout our buying process at Strata Verve. We haven’t moved in yet but so far it has been smooth sailing, with outstanding communication and service at every stage.

Will · 6 May 2022

★★★★★ 1/5

Trustpilot

we have found so many issues with our…

we have found so many issues with our new home.since moving in 6 months ago we have found 1) huge amiunt of weeds growing out front path area we called in gardeners to resolve. upon beginning to remove the weeds the entire area was filled with concrete waste, eletricans wires and clippings and much general rubbish the buliders thought would be good to hide under our lawn area.2) drains are poor. our downstairs toilet is constantly dirty the smell from the drains is disgusting. the smell at times is so bad.3) general build quality is ok in parts but others its so cheap and badly finished. 4) floor is bad, veery poor quality build of the floors you can hear the near neighbours walking about.5) we can also hear the neighbour washing machine6) extraction fan in the bathroom is wow so bad. the noise spreads throughout the entire ceiling as the materials used to build the ceiling and floor are exceptionally cheap.upon complaining to strata customer care we recieved this response "all homes are built with the standards and regulations" this basically means strata homes are building houses to meet minimum standards. nhbc guarantee is a waste of time. we are so upset with our home. the general maintenance we pay for of the communal areas isnt being cared for either. against strata emailed us telling us to contact the maintenance company who do not accept phone calls or response any emails sent to them. overall i we cannot recommend strata as there customer service vanishes once you have been given the keys to your shoddy built house.

Chrissy · 1 May 2022