Strata Shirland reviews

★★★★★ 5/5

Trustpilot

Jeff from strata homes was brilliant…

Jeff from strata homes was brilliant once again. He is always polite, helpful and friendly and he does a great job. Would highly recommend

Nicola · 29 April 2026

★★★★★ 1/5

Trustpilot

Guide price changed last minute by £46,000!

Me and my partner reserved a plot back in July 2021, on reserving the plot we was accepted to the help to buy scheme with it been under the £228,100 price range. Fast forward to 17th February 2022 when we received a phone call telling us the price has now been released. We was informed that the house price is now £270,000, £46,000 more than the starting price and now out of the 'help to buy' scheme bracket that we have been apart of for the past two years. We was told that the reason for this is due to the cost of materials and the pandemic. We should have been in the house between July-September of this year. It got pushed back twice to October then we was told it would be no later than December of this year. If they would have been on time with the development we would have signed all papers last year and secured the house for around the £224,000 it was intended to be selling for. We've had our hearts set on this house and we feel like we've been sold a dream. We've also started buying furniture as the development is to start in April. Now we know that we dont have a chance of securing a mortgage of £270,000. Wasted a year of our lives! This has hit us hard, depressed is an under statement.

Ashley · 18 February 2022

★★★★★ 5/5

Trustpilot

Having bought my first home I was very…

Having bought my first home I was very nervous about the moving process and understanding how everything worked. However, having had Charley on site to welcome me into my new home was a really pleasant experience. Explained everything in detail and didn’t leave me on my own with any of the questions I had. She’s gone above and beyond what I would expect and all with a smile.

Mark · 31 May 2023

★★★★★ 1/5

Trustpilot

8 Months and no resolution!!!

2 months after moving into the new build property, we highlighted the issue of the door catching when trying to close it. Over the next 18 months, Strata visited my property on 3 occasions to adjust the doors. However the adjustments still didn't rectify the problem. Not only were the doors difficult to close, but there is a large gap at the top of the right hand door which allows cold air to blow into our living room. As you can imagine, this is far from ideal, especially during winter (3 winters so far). It wasnt until a further visit from a carpenter on 15/6/21 that he finally identified the problem, which is that the door frame is warped and hadn't been fitted correctly. Strata have acknowledged this , and have said that the doors and frame need replacing. So here we are 8 months later and still waiting for them to rectify the problem. They tell me that because they used their own staff to inspect the doors, instead of Ford Windows' staff, that Ford Windows are refusing to do the job for free as its outside their warranty period. As I have already stated to Strata, this isn't my problem, and they need to take responsibility. They keep fobbing me off, saying that its being looked at by managment, but it's been 8 months of waiting, and almost 2.5 years of living with faulty patio doors.

David · 17 February 2022

★★★★★ 5/5

Trustpilot

Dream home has been just that - a dream

I bought my home back in September 2021 on the verve site. After an initial query led to me realising I couldn’t afford my dream home, I went away determined to save more money/sell my first for more. I managed to do both and in May 2021 I reserved my dream Palermo. I was given an Aug-Oct move in date and was in for the beginning of September. The quality of my home is incredible. I had professional snaggers out and they too complimented the quality of the home; stating that strata are consistently the best builds out of all the ones they go. Sheereen in the sales office was wonderful, she couldn’t do enough for me and still checks in every now and again even though it’s no longer her role. Ali and Ian on site are too amazing. Nothing was too much to ask since moving in and I know I could still contact them if I needed anything. All in all, I’d highly recommend strata to buy a home. Thank you all for your amazing customer service and to the rest of the build team for all of their help too!

Gemma · 23 January 2022

★★★★★ 1/5

Trustpilot

Really poor service

Really poor service. Our guide price changed multiple times from 232k to 240k to 245k with a final price eventually being confirmed at 255k. Whenever we contacted our advisor it seemed to be a burden compared to the first contact we ever had with her. Due to the price of the house & lack of trust to rectify any snagging in the property if we had any issues once moving in, we have decided to pull out. 14 months wasted.

Dan · 20 January 2022

★★★★★ 4/5

Trustpilot

Strata - Adore, Green Hammerton

Moved in to our new house on March 1st. Was a bit nervous buying a new build on an estate as was expecting to be promised everything in the sales process only to be let down in the after sales period - seems to be a common theme with some house builders. Not a bit of it! The house is perfect, we prepared a snagging list a week before moving in but needn't have bothered as everything and more was fixed before we moved in. The site manager (Simon) is fantastic and nothing is too much trouble. He genuinely just wants people who buy a house on his estate to be thrilled and we certainly are. I cannot express just how delighted we are with our house and how valued we feel as Strata customers.Update: Having been in our house for 10 months, I would say that we are still delighted on the whole. One piece of advice that I would give to anyone buying a Strata home, however, is to make sure that you get any snags sorted in the initial 8 weeks through the on-site team before they lose interest. As soon as you have to rely on the customer 'care' team you will be pretty much wasting your breath. We recently had an issue where the radiator in one of our large bedrooms is obviously too small to heat the room.When I contacted the customer 'care' team their whole focus seemed to centre on referring me to regulations about the size of radiators and heating times rather than accepting that having spent close to £600k on a house that I should reasonably expect the rooms to be anything much above zero. Shame really, it has soured a good relationship.

Neil · 17 January 2022

★★★★★ 1/5

Trustpilot

APPALLING Customer Service

Absolutely APPALLING customer service. Nothing but problems since we moved in. Very poor workmanship and standard of finish.Numerous major plumbing leaks throughout the property (love to meet the plumber who was responsible for my property !!). Poor standard of building work and have a wall that is close to falling down (Strata refusing to do anything about it). Boiler has recently been condemned due to incorrect installation by Strata (again refusing to rectify). DO NOT BUY A PROPERTY FROM STRATA !!!!!!!!

Nick · 14 January 2022

★★★★★ 1/5

Trustpilot

Anthem Site Beverley

We have been in a Strata home for coming up to 10 months now (10/07/23 today), they've still not finished the house off yet, damaged cars costing £1500 in damages, site staff Dave and Josh are useless and aren't bothered to help, complaints team ignore everything.So overall, if we could go back we would have bought a house elsewhere.On a positive, the Beverley area is nice!

Oliver · 10 July 2023

★★★★★ 1/5

Trustpilot

4 years later and the road around our parcel is still not complete.

Unfortunately after more than 4 years we are still waiting for the area around our Attraction parcel B, to be completed. Our road was surfaced a year ago and we are finally seeing the shared main road / paths completed. However, after reviewing the list of works to be completed and speaking to the contractors, the other entrance to our parcel which Strata is solely responsible for is not on the list of works. The paths are dangerous, kerbs are cracked / incomplete. The road surface isnt fit for purpose to the point where many people avoid using this entrance. It's been like this for more than a year now, yet Strata have just abandoned it.

Andy · 2 August 2024

★★★★★ 5/5

Trustpilot

A special thank you to all at Strata 360!

We have recently moved in to our new home at the Strata 360 development and couldn't be more impressed with the level of service we have received from start to finish. From showing us around the plot to welcoming us in our new home on moving day, Charlotte helped us every step of the way, keeping in touch and making sure we were up to date as things progressed. A special thank you also to Melanie and Chelsea who were absolutely amazing at progressing our sale and making sure we moved in to our beautiful new home before Xmas! Thank you to all the wonderful team for making our dreams come true at Strata :)

Maddie · 6 January 2022

★★★★★ 5/5

Trustpilot

Epitome Wakefield

Welcoming, helpful & knowledgable. An effortless way to buy a house. No hard sell & extremely friendly service. We couldn’t be happier with the service & looking forward to joining the Strata family. A massive thanks to Ellie for all her help so far.

Brett · 23 October 2017

★★★★★ 5/5

Trustpilot

I purchased at the Anthem development…

I purchased at the Anthem development via a smooth move scheme. Strata made the entire experience so straight forward and smooth indeed! Rachel the sales experience manager there was fantastic from start to finish! The smooth move team have been great too! I have been updated all the way through the process. The entire process has been exciting and easy. I’m in my new home now in time for Xmas and it’s beautiful! Hardly any snags the quality of build is great!

Hollie · 19 December 2021

★★★★★ 1/5

Trustpilot

Stressful experience at Rhythm

The actual house buying process was straightforward and in general a really good experience with Kayley and Esna being brilliantly organised but the aftercare has been extremely poor. We moved into our house with a high number of snagging issues which we expected having researched new builds such as our bathroom window not shutting (yet to be fixed). We found a lot of damage to the staircase, carpets cut too short and generally a poor level of finish in the bathrooms (not sealed behind all of the toilets and shower screen not installed properly leading to water escaping). Some of these have been booked to be sorted but a lot haven’t. The front door dropped from its hinges meaning we couldn’t lock the door. Credit to Strata they picked up the phone quickly but it was 4 hours before a locksmith attended after chasing. I could generally overlook the issues above and most of them we expected but the news we received after moving in has caused a lot of stress. We were informed that the boundary line has been build in the incorrect place and would need to be moved, meaning we would lose effectively 40+sq metres from our garden. I’ve since contacted our solicitors as Strata’s intentions would mean our deeds and the site plan would be different. I’m not sure if the homeowners that are yet to move in are aware of the difference in the site plan compared to reality and how this might affect them. I’m not sure if we would buy a Strata home in the future as the general stress it has caused not only to myself and my partner but also my new neighbours has been something we did not expect from a 5star house builder.Edit following response: A boundary dispute is for two parties to decide. Following on from this we allowed Strata to move the boundary whilst asking for flagstones to be upgraded and installed as the much shorter garden had changed our plans. We are now being told that after moving the fence Stata will not upgrade the flagstones. Yes we booked in a lot of the snags ourselves the following on from the Trustpilot review however very few people turned up on the dates agreed to complete the snags. Again, losing days off of work.

James · 9 December 2021

★★★★★ 5/5

Trustpilot

Batty is very good because she explains…

Batty is very good because she explains everything in a great costumer service manager. Strata’s home is very spacious and luxurious. We all recommend to buy these types of homes.

Kamlesh · 26 August 2024

★★★★★ 5/5

Trustpilot

Strata After Care

As part of the aftercare Strata provides, Simon came around today to do a 6 month inspection of the house, to look for any issues that needed sorting.

MR · 16 March 2026

★★★★★ 4/5

Trustpilot

Excellent customer service

The customer experience manager- Sheereen was really helpful. I felt so comfortable with her. You could tell that the whole team are highly experienced and have great expertise. I would definitely be recommending them to my family and friends.

Kemi · 11 April 2020

★★★★★ 1/5

Trustpilot

Really disappointing

As a prospective buyer it's a very engaging and smooth journey. The staff are supportive and generally accommodating.However, once you move in it is a completely different story. From my perspective as a customer, Strata focusses on the front-end and once you're in they forget about you.It took over 1 full year to have people come out and remedy things like uneven floors, broken appliances and more. It would take me 20 minutes to right the extent of it, but in summary - really, really disappointed. If the owners/sr management went through the journey I think they'd be shocked.I personally will not buy a Strata again and sad to say I would not recommend others do too. There have been so many opportunities to make it right and they just don't seem to give a CRAP.

Jack · 8 November 2021

★★★★★ 5/5

Trustpilot

Thanks Jeff at Strata!

The lovely, friendly Jeff at Strata came to do the stair strings. He has done a great job and left the staircase clean and tidy. Thank you 🙌🏻

Natasha · 13 March 2026

★★★★★ 5/5

Trustpilot

Encore Brizlincote Development

We purchased a house on Encore development with Strata & it was the best experience I have had when purchasing a new house. From the Reservation stage to collecting the keys, the team have always been on hand to assist with any queries or any questions I have. Sarah in the sales team has been very helpful throughout the process. The VIP lounge has been very helpful to, with weekly updating of the progress being uploaded for our reviewing. Picking the extras and the spec for kitchens and bathrooms was also a very enjoyable experience with the knowledge of Sarah on the sales team really assisted with our decisions. The finish product is beautiful and worth every penny. Thx you very much & I look forward the support for the next 2 years while our house settles & dries out 👍👍

Steven · 31 October 2021

★★★★★ 1/5

Trustpilot

would not recommend stratahomes.

The buying experience from strata was extremely professional and they offered a great service until you sign the dotted line....I would not buy strata home ever again, our property was one of the last houses to be built on our street and as time has gone on, more and more problems have developed.I wouldn't recommend Strata homes to anyone, poor craftsmanship and careless in places.our biggest mistake was not getting independent company to check the house before you sign the dotted line to make sure everything is up to the government standard.After emailing strata about some hazardous issues with our home, they didn't offer any support and just denied any personality.I emailed support and also put a complaint in with no joy, they choose to not replace a fire door due to poor craftsmanship and ofter no support. Shame on you for not caring about your customers well being.

Paul · 11 October 2021

★★★★★ 5/5

Trustpilot

Rhythm, Pontefract

Reserved our home in April 2021 and moved in September 2021. We cannot fault the service from Kayley who has been excellent (and supportive!), Chelsea for guiding us through the process and Nicki from Home Move (assisted sales team) for pulling out all the stops to somehow get us moved despite needing to switch buyers 5 weeks before!Any initial questions post move have been sorted instantly by Jim and his excellent team.Our dream home has been made even more special thanks to Strata.

Rob · 3 October 2021

★★★★★ 5/5

Trustpilot

From start to finish

From start to finish, it has been an absolute pleasure to PX and buy through Strata. In a matter of weeks we now own our forever home. The finish to these homes are so much more then that typical new build style. Dream home style!Beth at attraction is the most kind and helpful person you could only hope to meet when going into something like this. From start to finish she has been an absolute gem!The site manager too! A lovely approachable guy and if any issues snagging ect, with a quick turn around he gets it sorted no problem.Would I go through this again? No... why? because ;) Strata you have made our forever home!♡ :) Would I recommend you to family and friends? ABSOLUTELY 100%.

Elizabeth · 30 September 2021

★★★★★ 5/5

Trustpilot

Decided on Anthem , Beverley

Decided to buy a livorno on Anthem at Beverley , after initially been undecided and taking my time . Firstly , I just need to say that Rachel Roy who is dealing with my sale , really is the most genuine lovely person and has really looked after me so far (and been so patient !) She has explained everything to me , and even though she is there to do a job , she provides such a personable service , it's almost like having a personal friend ! Very impressed 5 star service , house coming along nicely , Rachel even stayed after closing for 45 minutes to help me and walk me round to look at the house ! Truly top job ! The house looks beautiful , show home too , and my customer experience so far has been excellent , if this is how they operate , then I've definitely chosen the right ✅ housebuilder !

PJ · 29 September 2021